Reach Lowes Corporate Office 

A horrible install contractor Kicked off the job site!

I ordered 3 Jeld Wen windows, The windows look good, but when the installer started to remove the old windows, he did more damage to my mobile home and stated “That is how they are removed (see attached pictures). I told him to pack up and leave my window.

I spent $1600 on a new refrigerator but when they came to deliver, they said they couldn’t connect the ice maker because I didn’t have a connected turn-off; however, there’s a cut-off in the attic, but they would not go up in the attic. So to remedy THEIR problem, I turned off the water from the outside and disconnected the hose MYSELF. All the two delivery guys had to do was bring the refrigerator and I would’ve reconnected the line myself, but they LEFT without even saying anything? I am demanding a full refund and I am buying my refrigerator at Home Depot tomorrow. SAME SALES, SAME PRICE SAME BRAND. Additionally, the two Delivery guys showed up with their FACES COVERED except for their eyes. They looked liked criminals looting in Los Angeles and it wasn’t even cold —-60° here in Dallas. 11/30/2023. I’ve spent thousands of dollars at Lowe’s, (floors, carpet, last refrigerator, washer, dryer, dishwasher, faucets, vanities, etc etc) but NO MORE. HOME DEPOT is my new store. Plus I was planning on putting up a new fence in the spring…too bad for Lowe’s. h,…I sat on hold for 25 minutes just to find out where the delivery drivers went. ….25 MINUTES is a very POOR CUSTOMER SERVICE. (That was after the 15-minute callback.) I did my part clearing everything out of the way and even moved my refrigerator,….Lowes failed their part. (See photos)

Your web site is not working. I keep getting access denied

I went into Lowe’s to return something for a sink replacement cartridge on 8/6 /23. Found out from the handyman several weeks after purchasing that it was the wrong item and would not work. Note he did not open the package. So I went today which is 11/10 and was told we can’t take it back even with a receipt. Okay, store credit would have been fine even. Nope! Nowhere on the receipt does it even state about 90 days etc. I’m now stuck with an almost 60-dollar part that I had a receipt for even my credit card on an unopened item and you can’t give me a store credit? The girl said the policy changed not long ago. At least with Home Depot, they will give you a store credit. This place is a waste! No wonder when I had just been to Home Depot minutes before and right down the road they were packed. Lowes was practically empty. Not only do their return policies stink but the people there all have attitudes like you bothering them. I mentioned Home Depot’s policies because I was dumbfounded when she stated I couldn’t get a store credit, she abruptly said I’m tired of customers telling me about Home Depot. Well, Lowe’s policies and prices along with attitudes need a big change.

Lowes, Customer Service and Protection Plan. I purchased a GE washing machine from Lowes in October 2022. I also purchased a service contact for five years. My machine broke more than two weeks ago. I called the plan and they send out a repair man the next day. He said that the machine could not be repaired. He said I should call Lowes to advise them of this. I did later that afternoon. They said the repair company did not put the information in as of that time. I called the next day and they said the same thing. I then called the repair service and they said it was put in the same day as they came to my house. I called again and this was Dec. 19th. I was told that by the following Monday, the 23rd, that I would receive an email from Lowes giving me the information needed to replace my washing machine. Monday no info, and nothing for the rest of the week. I called today, December 30th, gave my case number and was told it was closed. I asked why but the customer service rep did not know. I asked to speak to a supervisor and he put me on hold and said that someone would call me in an hour. I don’t even know if I believe that. I have spent hours and hours on the phone with multiple customer service people and have gotten no where. It is like being on a merry go round. Is this how Loew’s treats their customers? I have been a loyal customer for many years.Your service contract people are polite but do not help your customers. I would like some in corporate to reach out to me and do the right thing.