Reach Frontier Communications Corporate Office 

Frontier Communications, exasperating and useless automated customer “support” system (possibly created by Frontier’s Business Prevention Team). You would think that a company with the word “Communications” as part of its name would actually strive to allow customers and potential customers to communicate easily with them. Nope. In what is clearly a move to save money on customer service, Frontier has installed an IVR whose sole purpose is to keep the caller from speaking with a live person. The cheery voice repeatedly suggests you go to their website and use the live chat option, but that is also intended to frustrate the user, as there is no live person at the other end, and the bot repeatedly suggests steps that do not resolve the user’s problem. This is not a slam of the actual live people who–after one figures out how to reach, which in itself is a feat–are diligent and work to resolve your issue. Let me be clear, the people are good, if you can reach them (hats off to Maria Mercedes on the Welcome Team). In my case, however, it has taken more than four calls and time out of my schedule for Frontier to realize that they cannot come to my address as scheduled to install service. Yet I persist…I manage a 500 person contact center team in the hospitality industry, and if I ran my center the way Frontier runs its contact center, not only would I rightfully be out of a job, but my company would have no business. Of course, in my industry I do not have the benefit of the protections.

Frontier Communications, Worst company. Cant cancel my service without a pin number, and will not take my ssn as a form of identification. Outage for over 2 weeks, Justin Area ridiculous, couldn’t get a manager on the line to assist agent said it was against company policy.

Frontier Communications, When your unhappy w/ur carrier: (1) Go to ur State or county “Commission”, go to Menu, go to Forms, go to Compliants. People! Take Action! You have rights! These companies just offer a service/products to you! The Commission in your area Will act for you! Have documentation: contract, bills, communication from phone and names and dates of times you spoke w/carriers and the rest is on your side.

Frontier Communications, Customer service has no clue what they are talking about. I am supposed to have a discount for a year he promised, it was only 6 months. The VOIP service I ended up with they didn’t understand how it worked. I am not happy with new service or definitely Frontier Communications. You cannot get ahold of any person of authority to talk to.

So, Verizon has bought out Frontier Communications for $38+ a share and is moving HQ to Dallas (probably due to the Texas tax structure). It will be interesting to see if the quality of service improves OR is Verizon moving towards monopolistic status and eventually a merger with AT&T or Comcast bring us back to the old “Ma Bell” consortium. The bigger they get, the more dictatorial they become, more subservient to Wall Street investors and less customer oriented.