How To Contact Advantage Rent A Car Corporate Office Headquarters HQ
Advantage Opco LLC
101 NE 3rd Ave
Fort Lauderdale, FL 33301 USA
Hours of Operation: 24 Hrs, 7 Days
Corporate Phone Number: 1-954-522-6307
Fax Number: n/a
Customer Service Number: 1-800-777-5500
TDD: 1-800-654-2280
Roadside Assistance: 1-800-654-1111
Customer Relations: 1-800-777-5500
Extending a Reservation: 1-877-287-8257
Internet Help: 1-888-999-6600
Roadside Assistance: 1-800-654-1111
Advantage Car Rental’s competition includes Sixt, Hertz, Avis, Budget, Fox Rent-a-Car, Alamo, Ace Rent-a-Car, Enterprise, and Payless.
CorporateOfficeHeadquarters.com is not associated with Advantage. This Website is for informational and review purposes only.
I made a reservation a month in advance. The price was good. 2 weeks before my trip I found out I had to go 1 day later. I went to the Advantage web site to modify my reservation and it would take it. I called customer service and they were closed. I tried the live chat and they told me that no one was there but I could try again another day. Finally, on a Sunday, today, I got a hold of an agent who told me that if I changed my reservation the price would change. It actually went UP $83 to lose a day. I argued that I'm not making a new reservation, and that I had tried on line, and they could look online to see that I've tired. No. The agent insisted that I would have to pay the new price. So I asked her to check with a supervisor. She almost cared. Almost. I think she just put me on hold and came back and said that the price would be the new price. So I asked to speak to the supervisor, and she confirmed that I would have to pay and extra $83 to lose a day.
This is the worst customer service that I've ever experienced with a car rental company. Their advertised price was good, but I went back to Budget, where I got a larger car for less money in the end. I would never try Advantage again, would never recommend it, and unfortunately, I don't expect to hear from them either. Buyer beware.
I went through Priceline for my trip to LA and for a convertible, the lowest price was with Advantage-Rent-A-Car for a Chrysler 200 convertible at $334.00. I called them, Take- Advantage-Rent-A-Car in advance to ask what the comparable car would be if they didn't have the car I reserved and was told a Ford Mustang or a Chevy Camaro. Cool. Upon getting to LA and waiting for their shuttle I get to the rental office and stand in the Disneyland line for awhile. At the desk I was told the Chrysler 200 convertible was not there so we would to do the comparable car and they tried to hand me the key to a Volkswagen Beetle Convertible. I said hell no! that isn't even in the same class. Then I told them what I was told when I called so I ended up with a Ford Mustang. Because I am handicapped I added on the refueling for $2.50 a gallon and a return time of 8:00 pm. Wasn't even shown how to work the lid so I had to read the manual before even leaving. Five hours on the LA freeway I get to my destination and that evening I read over the contract for the car, Holly crap! I was being charged over $1100.00 for an upgrade. This was supposed to be the comp car? I called Take-Advantage-Rent-A-Car to find out what and ended up having to return the car for something cheaper. I also called Priceline but because they did an upgrade instead of a comp there was nothing the could do to help, I am also on disability and a fixed income so I had to save for this trip, $1100.00 for a car for five days was not in my budget. Five more hours on the freeway to Take-Advantage-Rent-A-Car and again the Disneyland line I go over the contract. Take-Advantage-Rent-A-Car now was to transfer the contract using the new car as the comp and return the difference to my card. I ended up with a Mazda four door Sedan and at this point I didn't care since they would not give me the Ford Mustang as the comp car? Five more hours on the wonderful LA freeway to finish with my trip. When I returned the car I was charged and extra $350.00 for a new rental and was charged $8.90 a gallon for refueling at $58.00 plus was charged for an extra day for returning the car at 2:00pm instead of 10:30 am at another $45.00. AAAaaagg! I want to speak to a manager or someone in charge, there was no one. A guy from Easy Rent a car asked what the problem was and after explaining to him the situation and showing him all the paperwork his words were " You got F@&ked!" When I got home to Washington I called all five different numbers for Take-Advantage-rent-A-Car I left several messages on the automated answering system and talked to two different girls at customer service that both agreed that if the didn't have the Chrysler 200 Convertible the comp car would have been the Ford Mustang or the Chevy Camaro but there was nothing they could do and there was no manager to talk with. I also did the computer customer service and he also said that the comp car should have been the Ford Mustang or Chevy Camaro but added I got F@#ked but there was nothing he could do and there wasn't a manager. Round and round I go! I look up the Corporate Office for Take-Advantage-Rent-A-Car and called all their numbers and leaving several messages. I have yet to be called back. If you are renting a car, be smart and do not go with Take-Advantage-Rent-A-Car. They will do a Bate and Switch with a total Okidok for the finish. I went from a $335.00 car to an almost $800.00 trip. I am still trying to get an answer from Corporate.
If you want to reach me contact me at 1959sourdough@gmail.com
I hope this is possible to give 0 stars possibly one of the worst customer service experiences ever Location North Temple RD Salt Lake City UT 6/13-6/15/16 car rental 2days $168+ you owe me a refund!!!…..Waited 40 min at airport for shuttle to off site rental place, dirty smelly shuttle service, no explaination of shuttle ride so not knowing where we were going or how long made for an awekward ride to facility. Upon arrival at rental agency it was poorly lit and in an obvious not so good location so unlike web site info this place is NOT located at the airport!!!! . The front desk clerk was on a personal call, obvious by the conversation and proceeded to finish his call approx 5 min after arrival when 10 to 12 clients came through the doors. The lobby was shabby at best, marks on walls, torn base boards, dirty windows, dirty chairs, vents on ceiling popping out of ceiling with filth coming out of them and a cork board wall with approximately 6 keys on the board. The clerk let's us know after saying "I Love You" to his personal call and hangs up that "we all need to be patient because they are short handed and he doesn't even have enough cars for everyone." He begins to check the first two people in and says " I hope SUV's are ok it's all I have on the lot." He says also, "thank you for being understanding because if you weren't I'd have to kick you out and refuse to rent a car to you and don't think I won't because I've done it before" at this point a gentleman asked, "And what is your name?" " Spencer" was his answer and the gentleman responded, "Well enjoy it as long as you can because at this point I'm at a slow boil but by the time I reach the front of the line I'm sure I'll be full blown pissed!" By that time it was my turn to get a car and was handed a clip board and slip and told to go outside to inspect my car for dents and scratches. So I'm thinking what is going on right now I've never… Again further excuses were made from him and now a driver for bring cars up chimed in "We are short handed tonight, we are trying to get enough cars but will probably have to take the remaining of you that don't get a car to another location to get your rental." Exclaimations from patrons of clear dissatisfaction and I remarked "wow this is so sketchy" in which Spencer replied to me " If you think this is sketchy you should see the other location." I proceeded to go out to check my rental and after some noticable missing fenders on both the front and rear of the passenger side, the vehicle was black and the parking lot was poorly lit and vertually black so I could not make out additional damage to vehicle, I returned to lobby and stated I would not continue to inspect the car as to the conditions in which I was expected to do so, the driver offered to lend me the use of his flishlight on his cell phone, I refused stating, "I'm not going back out there except to leave this bad area." Spencer then stated, "You can write that down in the comments section of your paperwork and we'll have you on your way." Meanwhile the previously mentioned disgruntled gentleman brought in his clipboard and stated never had he had such horrible service. I finally had keys in hand and through with this aweful ordeal…Did I mention my flight got in at 9pm and I didn't get to my hotel until 11:30pm for those of you who know Salt Lake City knows it only takes 20 min from downtown, where my hotel was located, to the airport and visa versa.Unbelievable had I not lived it! Sorry for the long winded but again one of the most appauling acts of customer service I have ever seen!!! I truly can't believe this company is in business and cares so little about their customer service. I invite your CEO the opportunity to appoligize to me personally and refund my purchase….e-mail emosher@ahcfacilities.com.
With not so Sincere regards,
Elizabeth Mosher
I hope this is possible to give 0 stars possibly one of the worst customer service experiences ever Location North Temple RD Salt Lake City UT 6/13-6/15/16 car rental 2days $168+ you owe me a refund!!!…..Waited 40 min at airport for shuttle to off site rental place, dirty smelly shuttle service, no explaination of shuttle ride so not knowing where we were going or how long made for an awekward ride to facility. Upon arrival at rental agency it was poorly lit and in an obvious not so good location so unlike web site info this place is NOT located at the airport!!!! . The front desk clerk was on a personal call, obvious by the conversation and proceeded to finish his call approx 5 min after arrival when 10 to 12 clients came through the doors. The lobby was shabby at best, marks on walls, torn base boards, dirty windows, dirty chairs, vents on ceiling popping out of ceiling with filth coming out of them and a cork board wall with approximately 6 keys on the board. The clerk let's us know after saying "I Love You" to his personal call and hangs up that "we all need to be patient because they are short handed and he doesn't even have enough cars for everyone." He begins to check the first two people in and says " I hope SUV's are ok it's all I have on the lot." He says also, "thank you for being understanding because if you weren't I'd have to kick you out and refuse to rent a car to you and don't think I won't because I've done it before" at this point a gentleman asked, "And what is your name?" " Spencer" was his answer and the gentleman responded, "Well enjoy it as long as you can because at this point I'm at a slow boil but by the time I reach the front of the line I'm sure I'll be full blown pissed!" By that time it was my turn to get a car and was handed a clip board and slip and told to go outside to inspect my car for dents and scratches. So I'm thinking what is going on right now I've never… Again further excuses were made from him and now a driver for bring cars up chimed in "We are short handed tonight, we are trying to get enough cars but will probably have to take the remaining of you that don't get a car to another location to get your rental." Exclaimations from patrons of clear dissatisfaction and I remarked "wow this is so sketchy" in which Spencer replied to me " If you think this is sketchy you should see the other location." I proceeded to go out to check my rental and after some noticable missing fenders on both the front and rear of the passenger side, the vehicle was black and the parking lot was poorly lit and vertually black so I could not make out additional damage to vehicle, I returned to lobby and stated I would not continue to inspect the car as to the conditions in which I was expected to do so, the driver offered to lend me the use of his flishlight on his cell phone, I refused stating, "I'm not going back out there except to leave this bad area." Spencer then stated, "You can write that down in the comments section of your paperwork and we'll have you on your way." Meanwhile the previously mentioned disgruntled gentleman brought in his clipboard and stated never had he had such horrible service. I finally had keys in hand and through with this aweful ordeal…Did I mention my flight got in at 9pm and I didn't get to my hotel until 11:30pm for those of you who know Salt Lake City knows it only takes 20 min from downtown, where my hotel was located, to the airport and visa versa.Unbelievable had I not lived it! Sorry for the long winded but again one of the most appauling acts of customer service I have ever seen!!! I truly can't believe this company is in business and cares so little about their customer service. I invite your CEO the opportunity to appoligize to me personally and refund my purchase….e-mail emosher@ahcfacilities.com.
With not so Sincere regards,
Elizabeth Mosher
I was booking a rental car through your website just now and my credit card information disappeared twice when I hit "book now".
I was scared that my credit card was charged twice so I called your 800 number. My reservation does not show and suddenly your price increased dramatically!
I took a screen shot of the original price and sent it to your representative "cgill". She refused to honor the original price and hung up on me.
I want you to honor my booking! Bad customer service!
Advantage Rental Car – I have never been so frustrated in my life. My credit card continues to be charged for tolls even though I paid for the EZtoll pass. 2 months later I continue to be charged for tolls which I should have NEVER been charged for in the first place. I have called several times- The phone system is an absolute nightmare which takes the caller NO WHERE. When I finally get a representative two times they have given me incorrect phone numbers for further assistance with tolls. COME ON guys – get it together. This is absolutely unprofessional and unacceptable. I sent an email to Bill Plankton (Sp?) the president and have not heard back. Thanks,
Robin Someone please contact me robin@backjoy.com
Well my 3rd call, on hold for over anhour total. I am needing to reach someone in their cooperate office. I was told they don't have a cooperate office but will transfer me to claims, Claims has a recording to pick team one thru four you do that and you get a voicemail to leave a message and someone will call me in a day. What a joke.
I'll make this short: Over 40 years of business and personal travel, I have never encountered an organization with such horrible customer service as Advantage Car Rental. From top to bottom, it is the worst. I can't imagine how they stay in business, but I'm willing to bet it's not from repeat customers.
Boston Airport Location Horrible.
Reached out to you all still no response.
WOW!!
Wow…add me to the list! I had reserved a vehicle at MSP (Minneapolis-St. Paul), picking up yesterday. After waiting in line for twenty minutes, the agent advised me that they: "couldn't rent to me anymore!" I asked for an explanation, and received the phony "I'll have to speak with my manager". After several minutes, the agent returned, stating I'd have to call "corporate". Well, Avis was more than happy to rent me a vehicle without any delay. So, I'm puzzled by Advantage's actions. Then, I recalled an incident quite a while back. It seems I paid on line for a reservation (again, MSP). Four days prior to my flight, Advantage sent me an email, advising me of "GREAT NEWS"….instead of $108, I can get the same vehicle for $44!! The paperwork was even completed. So, I called one of the MSP agents, who was really lost in the woods. He said he'd have his manager call me, regarding my prior reservation. Four hours later, and no call, I called MSP once again…only to speak with the same cretin…who now advised me to contact "corporate". "Corporate" advised me that since I paid with my credit card, there was nothing they can do. I stated that they could do one of two things…1) keep my current reservation and adjust the billing; or, 2) cancel the reservation and write a new one. Well, that was too simple for this gentleman to comprehend. He then, tried to get smart by making a "not-so-brilliant" analogy. He said: "Let's say you buy an item from Walmart and put it on lay-away. Then, when you come in to pick that item up, you see it on sale for a reduced price. Do you thing Walmart will sell it to you for that reduced price?" ABSOLUTELY, POSITIVELY, was my response. A quick call to American Express, and they issued an adjustment, filing a vendor dispute. Calls today to "customer dis-service" resulted on futility, being on hold for 16 minutes, 12 minutes, 4 minutes, and another 17 minutes, being disconnected. Advantage is the "poster-child" for crappy, uncaring customer service. Hello, Enterprise!!
Gary M. Berglin