aloft Corporate Office Headquarters

Aloft Atlanta Downtown- I Booked a room at this hotel for November 10 and 11th, expecting to checkout on the 12th, but due to this situation I checked out on the 11th. I don’t know what time on the morning of the 11th, but my car was vandalized. My driver’s side back window was bust out, along with 2 other cars parked by mine and there was a police report paper on my back seat, where the window was smashed. The hotel never called the room to notify me of the incident. I had to pay a $32.00 a night parking fee to park at the hotel which states it’s private property. I spoke to the Manager Kris Tembo and asked her was the hotel going to cover the damages, she told me “No, it’s public parking”. I stated to her if it was public parking why did I have to pay $32.00 a night to park? I got no answer. She acted unconcerned and didn’t apologize or offer a free night stay, a refund, or anything, she just simply walked back to where she came from, meanwhile, I’m left paying for a broken window and getting my window tinted again. It’s sad that I was given such poor customer service. The front desk attendant was very apologetic and nice regarding the situation, and one of the maintenance guys put a garbage bag over the window & taped it since it was lightly raining, he also vacuumed the glass out of the seat and off the floor. This by far was the worst hotel experience ever.