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  • Barnes and Noble Corporate Office Headquarters HQ

Barnes and Noble Corporate Office Headquarters HQ

How to Contact Barnes & Noble Corporate Office

Official Address:

122 Fifth Avenue

New York, NY 10011 USA

Corporate Phone Number: 1-212-633-3300

Fax Number: 1-800-432-3622

Customer Service Number: 1-800-843-2665

 
  • I purchased a NOOK HD+ about a year ago. It broke down after only a few months of use. I called customer service and they replaced it with a refurbished one or (certified pre-owned, as they like to call it ). Within a month or less it broke again. I called back and they sent me another refurbished one.,It broke the same day I got it. I called again and they replaced it again with the same thing 2 more times telling me that they cannot send me a new one because they don't have any in their warehouse. I called again a couple of weeks later like they told me to do because they were sure they were going to have one in their warehouse. Now they are telling me that they are still not available and all they can do is put me on a waiting list. Or I can call November 4th to get one but if they are still not available my name would be dropped from the waiting list. Lets not forget that they offered me a $10 gift card (for my troubles). This is absolutely unacceptable!, I tried calling their corporate office since the last supervisor I spoke with told me this would be the next step to take, all I got was an answering machine. Not even a person to speak with!
    If this was the new Samsung tablet would I be getting the same treatment? I personally don't think so. Not to mention of course I will get dropped from their "waiting list" as there is a very long list from people complaining about this very same problem! Is this seriously how you treat your customers?
    Don't you think the proper thing to do is either replace it with something that actually works ( after all these attempts and NONE of the refurbished ones worked) or a refund?
    Now that I have contacted the corporate office, with no results. How much longer is this going to drag on? Someone, somewhere in this company must be able to make the decision to do the right thing for the customer but so far it has just been a run around for the past 3 or 4 months.
    If I had purchased this product from Best Buy none of this would be an issue. I would return it to the store, they would either replace it with a NEW one, refund my money, or whatever it takes to make the customer happy. Which is why I have such a problem with the run around with your company. You seem to have forgotten who keeps you in business. The consumers!!!!
    You're telling me that you're going to replace it with a new one IF I don't get dropped off your waiting list. Yet you don't even carry this product anymore!
    Here's a simple solution since you can't seem to come up with it on your own. You;re pushing the Samsung Galaxy Tab 4 Nook so hard, and there's only a $20.00 difference in price. Why not just exchange it for the Samsung that actually works???

     
  • I bought a nook hd in aug 2013. it didn't work.. tried to return it to the store to the clerk that sold it to me an hour later and was told i had to send it to texas. I called and got rma after arguing for 35 minutes. sent it. they got it and my receipt. .I have never been paid back. They have stolen 190 dollars from me. It is crazy screwed up. now they wont even respond to my emails.

     
  • I have a nook and purchased a book yesterday, Mon the 21st. When I ordered the book it said the price was $1.99. When I got home, I saw the receipt on my home email which is connected to my nook account and saw they charged me $8.99. I sent an email and the response was ridiculous. they said I ordered the book and so and so time, and I missed the time cutoff. Well, to bad I live out west and am 2 hours behind east coast time. I still have not gotten satisfaction and tried calling, but you talk to someone from the phillipines who's english is extremely hard to understand. plus, they follow a script which does me no good. I knew I should have gotten a kindle. shame on me.

     
  • I ve just read Ellis island author Kate Kerrington ," a best seller in New York August/ J uly 2011 .on the front page it says hi Jen," a best seller in ny Nigel xx I know the book @ your store in n y on 555 fifth avenue on 07/27/2011 .I just think its amazing that this book had made it to a small village in swansea ,so uth Wales
    UK

     
  • Can anyone help me get a charger to replace the defective on that came with the NOOK color I purchased in early November. I have been getting the brush off for over six weeks. Anyone know whom I can talk with at BN that are not in a foreign country?

     
  • I ordered a novel as a Christmas gift. The layout was weird so I took it to a local store to exchange it. It turns out it was a textbook layout (not described as such anywhere on their website) and they couldn't honor the return because it was a textbook, even though it's a B&N purchase. B&N wouldn't cover the cost of the return and shipping costs more than the book itself. I'll be using Amazon from now on, they cover the cost of returns.

     
  • Shame to hear that. I too am disappointed in their service. I ordered a book Nov 23rd as a Christmas gift. It was supposed to ship within 2 weeks, still plenty of time, right? Well the book IS available in the stores now, I already paid for it online, yet they tell me it wont ship until Jan 8th. They already have my money. How nice of them to keep my money and not send me my purchase in time for holidays, when they are selling it stores right now. I am DISGUSTED.

     
  • B & N needs to do something about the way they charge us for books. My son got me a gift card for Mother's day, he is also the one that gave me the nook color, I was so happy UNTIL I began downloading books the way I was told to do, by going to the "store" button, then putting in: $0.00, I was told it was the _only_way_ to make sure I wont be charged…
    RIGHT! I am still being charged for books! Today I asked for help & was told they can't do anything.
    The wasy I see it, I get the books when they say FREE however, by the time b&n puts it on my account, they are charging again, so I GET CHARGED WHEN I SHOULDN'T!!!
    ITS NOT FAIR! I am disabled and don't leave my house, my tv and nook are my only forms of entertainment, thanksnfor charging me for what should be FREE!
    What can I do?

     
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