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  • Candlewood Suites Corporate Office Headquarters

Candlewood Suites Corporate Office Headquarters

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  1. I stayed at the Candlewood Suites at 11220 Balls Ford Road in Manassas, VA. I will NEVER stay at another Candlewood ever again. Room was nasty and no one fixed the situation after me bringing it to their attention 2 times with pictures. I should be reimbursed for half of my stay.

  2. My wife and I arrived late in the evening and when we got to our room the TV wouldn't work so I followed the instructions on the back of their remotes to fix the issue with no luck so my wife and i went down to ask for help because no one would answer the front desk to find the person was outside yelling at someone on his phone. I told him we needed help and told he the person on the phone that he had to go deal with some stupid customers and then walks right in the door I'm holding open for him and says what do you need?! So I told him about the TV and the man throws up his arms and loudly says I don't have any idea how to fix a TV so all I can suggest is to follow the setup instructions on the back of the remote so I told him that I've already done this and he said we'll i don't know what to tell you bud. We then proceeded back upstairs to head to bed and we found blood on the blanket. We took the blanket off and i then asked for another room only to be told there were no more and that my money couldn't be refunded so we grabbed our own blankets and sheet from our car and went to sleep. We wake up the next morning pack up and go back down to the front desk and i told them all of this and they said all they can refund me is $20 so instead of arguing I said you can do that and I'll get ahold of corporate for the rest of money then she prints a receipt and we left. Instead of adding $20 she takes away $250 plus the $129 originally paid for the room from my card 15 minutes later. I call back and ask and they say our house keeper just found cigarette butts and ashes in your room and My wife and I don't even use tobacco. I've now spent over 6 hours of the last few days trying to reach someone with corporate with no answers just hours of being on hold. Please doyourself and favor and stay somewhere else these people are scammers.

  3. Candlewood Suites (East) Memphis,TN took my security deposits on each of my stays and never returned them. I have waited a month for each deposit return and spoke with the same front desk morning rep daily. I feel as if she is nit being very helpful to help me get my money that is legally due to me. This is unsatisfactory. This hotel is a rip off and brings shame to the IHG group
    My next step is to take my complaint to IHG management. Please advise anyone you know to never stay at a Candlewood facility.

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Corporate Office Headquarters