Carnival Corporate Office Headquarters HQ

Called guest services to find out what is going on with the Carnival Miracle and the problems it has with it's system as far as the speed it can go. On the Dec 6 2014 cruise to Hawaii they totally missed the Mauii port, due to the ship taking 5 days to get to the islands instead of 4 days as planned. I am about to go on the same cruise in 12 days. I wanted to find out if this will be a problem with our cruise. I was given the run around, was not allowed to talk to supervisor. Was treatly very rude to say the least. Was told and I quote "no one you can talk too", "these things happen", "we are not allowed to give out information" etc etc. I have been on over 8 carnival cruises and have never been treated like this. If I am paying 3,400…I think I should have an answer. I plan on calling the main offices and I had better be treated with respect and given answers or I will NEVER cruise with Carnival again

We just got back from a Galveston TX. Before the cruise even started we where delayed, this was not carnivals fault. However we were told we would board at 8pm, but because Carnival did not have their paperwork for customs together we did not board until 12am. They had 3000 people waiting without food or drinks for over 6 Hrs. So we finally got board and we were told me had to do the drill at 1:30am. We were traveling with kids… Nice. So here is where the issues really start. carnival has posted on their web a guarantee that if you are not happy with a cruise within the first 24 Hrs. Contact the service desk and they will refund your money 110% and fly you home at their cost. So here we go, when I found out they changed our itinerary to cut out half the time in Key West, the only reason we booked this cruise we where very upset, I went to the service desk and complaint and advised them we wanted to in-act their guarantee, I was told there was no guarantee and that if we wanted to leave the boat it would be at our cost and that if I wanted to file a complaint I would have to wait until after the cruise and contact the corporate office. Well needless to say this angered me, So the next day I removed all the gratuities. I did this because we had a private fishing charter in key west, that I will not be getting my deposit back. The wait staff on the ship was horrible, the whole customer experience was horrible. We took a shore excursion in Nassau, to a private island carnival has interest in, we were suppose to have 3 Hrs. left after the but was picked up 1 hr. and 15 minutes late. With the 35 minute ride back we barley had time to get on the ship. So got to Key West on Friday, and immediately contacted Carnivals corporate office. They gave me a complete run around saying I had to speak with customer service on the boat, who said I had to call corporate. I finally got ahold of a supervisor (Evet) and explained everything. She said there was the guarantee and they should have honored it. She said she would need to get back with me on the following Monday. I advised her at that time the customer service would lie to cover their ass, even with the witness I had she did nothing. So Monday has come and gone, no call. Tuesday, Wednesday, Guess what no call. So finally on Thursday Evet calls and says the boat said nothing happened (SURPRISE) and that Carnival takes the stance not to do anything. Carnival has no ethics and they false advertise, and lie. I am filling a lawsuit against Carnival for false advertising and not fulfilling their contract, which is the guarantee posted on their website. This company has no morals and has no business being in business. I am also filling a compliant with the better business bureau, and Channel 5 in Dallas will be running a spot on how horrible Carnival Cruise Lines operates as a business. The only thing Carnival did right, is lived up to their reputation as being the worst cruise line in the world.

I am a disabled veteran who has recently had to find other employment do to disability. My previous ocupation was dealing with customer complaints and concerns as well as asset management for a large utility company, which I had been employed with for over 15 years. I am currently working towards certification for customer service rep., my coach has been instructing me to violate company policy as long as I get the sale. I have no problem following their direction as long as I am able to recieve written confirmation by e-mail from Carnival. I would also like a copy of the companies code of ethics and copy of vision statement. My main concerns are as follows (1) That it is OK to violate company policys and procedures as long as I get the sale (2) That it it is more important to make a sale than what it is to treat perspective customers with a professional courteous attitude and help answer their questions or direct them to the right individual to solve their issues. If you would not mind answering these questions again in writting I would appreciate it. Thank you for your time.