Reach Chipotle Corporate Office 

Chipotle, I was fraudulently charged $74.06 on a credit card that had not been out of my possession. Bank said Chipotle confirmed the card was used so Bank declined to refund the charge. I did not buy anything at Chipotle at the time in question and never for over $74. There is no way to contact them so Bank advised me to file a police report. I did but it will be another 10 days before I have a report number to send to the Bank. I will not use Chipotle or Credit One Bank again.

Chipotle, I made several attempts to reach out to Chipotle on the computer, using your “Chipotlefeeedback.com” on the receipt from my order. Each time I tried to give my feedback and explain my dissatisfaction with my.order, I would get cut off..I asked to be called back on my cellphone, but have not gotten a response back from you. On Nov.2, 2024 I entered the Chipotle at about 7:35 pm (this was my third experience at this location).Upon entering I could see there were four adults ahead of me and a man with five children in front of me. I almost left, realizing this was going to be a fiasco but was hungry and decided to stay. As I waited for my turn each child gave his order to the one and only creator of your various selectiions. The server had yelled back numerous times behind his station (prep-area) for additional help realizing this was taking a long time to prepare for so many customers order and there were now nine people behind me waiting. Nobody came to his assistance so he battled on by himself preparing each of the children’s order. The father in front of me finally got to give his order to the lone worker and I could tell he felt uncomfortable having all his kids take so long with there order and the prepare be annoyed with the kids. When I Finally was given the chance to place my order the worker was not in a good mood! I had been waiting to try your new Smoked Brisket Bowl and I was hungry from not haven’t eaten all day. I placed my order and began to watch him place what appeared to be the srmall left over scrapings at the bottom of the stainless steel pot on to the rice. I questioned him about the minuscule portion of meat, but he ignored my concern. I wasn’t sure if he didn’t hear me, or he couldn’t speak English. He said something back to me, but I couldn’t hear him or understand what he was saying. (This was my fault, I should have just walked out) I was hungry and asked for the Guacamole ($2.60) for a table spoon of it. He also charge me $1.70 for Quest Blanco (whatever that is). He covered it up and I then had to wait for the cashier to return to his post from sweeping up the floor. I waited as patiently as I could, and drove home. After opening my meal of the day, I could not have been more disappointed. I had spent $18.18 with tax for a container of the most disappointing meal.. I moved the tablespoon of Guacamole to the side to uncover four (4) small pieces of your Brisket. They were the size of a dime! I had a few bites and realized I was chewing chunks of FAT!!! I attempted to contact you right then and there on your web Chipotlefeeedback.com , but it would not let me express everything that I wanted to say. So, here it is!!

I asked you to call me, but no response from you! 248-933-5675

28703 South Wixom Road, Wixom Michigan, 48393. 947-600-7413

Host Jay. 11/02/2024. order #393 Smoked Brisket Bowl 12.80

Guacamole$ 2.65. (tablespoon) Queso Blanco ? 1.70, Tax $1.30. $18.18, In the garbage !!!!!

Chipotle, If you cannot have everything advertised ready to serve, then close the store! It’s called planning. I went to two different Chipotles store at 7:30 pm on 2 Nov 24 and was told while standing in line “just so you know we are out of Almost everything. I ask what time they closed, and they said 11:00 pm so I asked them why they just did not close the store if they had nothing to serve. I left both stores and took my business elsewhere. It seems every time I go they are out of something. I have had enough and will not go back to another Chipotle again. You advertise a unique but I do not see being out of food unique experience. I hope your stores close so other people do not have to experience this.

Chipotle, Why can’t we get the brisket basket in Auburn, CA? We see the add on TV for the brisket basket but we can’t get it in Auburn, CA. They say they only have the chicken one. We don’t want to go travel out of town just to get our dinner. They tell us we have to go to Sacramento to get it but that is 35 miles from us. Our local one is only 2 miles from us.

Chipotle, Missing Food. No Phone Answered at Restaurant, Chat Disconnected …etc….Ordered online to pick up. My son brought it home we went to eat, and half our meal was missing. I called restaurant and no answer just the message to tell you to contact Mr. Pepper via email. I go online to chat. They gave me three free entrees for the missing entrees. Seriously, I paid for them and want a refund for them, not free entrees. So, they said they give me a refund and took away the three free entrees. So that was a screw you for now not having dinner and have to cook late in the evening. Chat then disconnected before I got a solution. They make it hard to connect to someone that can actually help you, so you want to give up on complaining. Well, I’m upset and not giving up. Chipotle has not changed with their poor service and even less communication service to handle issues. Overpriced fast food now will not be on our menu to from.