Reach Chipotle Corporate Office 

Gave me a free entree after not getting my order. I enjoy eating Chipotle, at least once a month. Ordered on the Chipotle app for delivery to work for lunch ordered 2 bowls sent the wrong persons food, didn’t have lunch. When I contacted Chipotle customer service it’s an AI no live people to speak to. Comped me the 2 entrees which I have to use by 7/20 or it’s a waste which is cool. But I’m still out the money for delivery the taxes the fees and the tip for the driver all via the Chipotle app, in total $35.96. It would’ve been better to just refund the money that I could’ve then used for a bill or lunch from somewhere else at least then I’d get all my money back instead of just partial back because of 2 comps and out the taxes fees and tip etc. called the Chipotle corporate number online (303)595-4000, automated machine says thank you and use the AI on the Chipotle support that doesn’t really help.

No Service and Bad Service! I stopped in Chipotle in Knoxville, TN Cedar Bluff Location. Around 5:30 on Sunday 5-5-2024. I stood in line (the only one in line) for at least 5-10 minutes before anyone came to take my order. When he came over, he said they were out of chicken and steak (which I could already see, since I had been waiting 5-10 minutes). There was no one cooking at the grill. My question is why was there not a sign at the door saying out of food, or closed because we have no food. As a stock holder in Chipotle, this is a big red flag to me.

I love Chipotle! A new location needs to be added in the Baton Rouge/ Central/Denham Springs, Louisiana! But the only problem is there is only one location in the Baton Rouge, Louisiana area which is on Highland Rd. next to LSU. Which for a lot of people it is really inconvenient. The lines are always long and there is barely any parking. As well as there is always traffic, and it is a pretty lengthy drive for everyone who doesn’t live close to that area. So, I was hoping that Chipotle could possibly open up more buildings in the following areas: Baton Rouge, Louisiana, Central, Louisiana and lastly Denham Springs, Louisiana. I feel like if more locations were opened, Chipotle in Baton Rouge, and the surrounding areas would definitely get more business.

ZERO Vegetables & ZERO Customer Service!

I used to love ordering from Chipotle, but the quality and customer service have definitely changed! I placed an online pick-up order today, but after picking up my order and taking it back to my office I noticed there were zero fajita vegetables included in my chicken bowl that I asked for EXTRA fajita vegetables in. After chatting with Chipotle’s support, Pepper, I was given a fountain drink as a future reward to satisfy the problem. First off, I do not drink fountain drinks and secondly, this definitely did not resolve the problem of the missing vegetables. Had I been told this location was out of fajita vegetables as other locations have been in the past (which is also ridiculous), I would have ordered something else. The label on my bowl included a list of all ingredients that were supposed to be in the bowl, including the vegetables; however, there were zero. I would like someone to contact me about this issue, please.

Thank you!

How to run off customers!

Rude front counter staff at Chipotle San Jose Evergreen. Amazing; called rude for objecting to being ignored/interrupted in mid-sentence while trying to place an order. Thursday, 1/18/23 3:30 pm. Lack of basic customer service principles. I walked out. I had been a customer there for 12 years. I will not be back, there or at any other Chipotle location. There are other options nearby where I don’t have to be insulted in order to pay them money.