Clear Corporate Office Headquarters HQ

Clear Corporate Office Headquarters HQ
1475 120th Avenue NE
Bellevue, WA 98005 USA
Customer Service Number: 1-888-888-3113

Corporate Phone Number: 1-425-216-7600
Customer Service Number: 1-425-216-7900

  • This service sucks and the only thing worse then their service is their customer service. They never have a supervisor available. I called in because they were bought out by a larger successful company and were changing people's service so I wanted to get information about the new service provider. At that time the lady tells me I had 2 more months before they would be changing service and that to keep my service with their new provider my bill would be doubled. Therefore she said I should shop around and see if I could find a better provider and if I did I could call in a cancel my service and at that time receive a prorated bill for the month. I called back a week later to cancel my service because I signed up with Optimum who had unlimited monthly internet for 49.99 a month in my area. Clear had just took their payment out my account for the month but I had only used their service for 4 days. The new lady on the phone told me I could not be reimbursed for the prorated price. As usual a supervisor was not available so I left my number and never received a call back as promised. A month later I was charged again even though I had not used their service and was again denied the opportunity to speak with a supervisor. Now that they are owned by Sprint, it is useless to contact the corporate office because you are contacting Sprint and Clear is a dead server.

    • I attempted to contact your office and explained to them that I am handicapped and under American Disability Act requires special assistance. Your representative told me that you did not have to comply with ADA and then hung up.

  • They took my payment out of my account on the 21st of Sept. then turned the tower my box runs on of on the 29th and are refusing to refund my money because the is another tower near me. it does not matter to tem that my box will not pick up that tower so I am paying for 3 wks of service for nothing. This company SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • This companys customer service is getting worse day by day I was 5 dollars short to get my service restored and they would not help me and I've been with clear since 2011 that really sucks

  • I signed up for a $55/mo for life guarantee back in Aug 2009. As of 03/01/14, Clear is refusing to honor the promise. I spoke to chat rep/customer service/cs supervisor; each person saying all customers were affected with the global increase, etc. Upon heated insisting, finally spoke to a 4th person who honored the original pricing. I'm glad to get this resolved, but should not have had to go through this hassle and aggravation.

  • I just got off the phone from speaking with "Arley" can anyone say CLASS ACTION LAWSUIT…
    he and "Noel" both told me they stopped selling the device Clear/Sprint Wi-Fi gadget months ago.So, my question is why did a CLEAR DEALERSHIP sale me it on Feb. 7th,2014??? So, I will talk to my attorney about getting a class action lawsuit filed. This piece of sh** gadget doesn't work, I went back to the dealership from where I purchased it for $139.99 three times and it still doesn't work…of course not they "quit selling them months ago"
    Signed,
    Marty Tinsley

  • Kudos to my Credit Union for not allowing an ACH transaction to clear. At first, I was upset, Then reality set in. The transaction looked "sketchy" to my CU, so they actually refused to honor the payment. HeeHee. Clear knew they were wrong because they waived all the fees associated and dropped my monthly bill. Even so, find another company. not worth the hassle.

  • The worst customer service ever!!!! they have gotten 10 months worth of money from me and still say its my fault even though I have done everything they have asked to have it canceled. Time for a new service provider.

  • I am trying to close my Clear account that my husband and I had for years. He passed away in 2008 and could never get his name off the account. I was told you needed a death certificate and power of attorney. I sent copies of these about two months ago but this month on my American Express there was a charge from you again. I called and was told they never received the information – so I got a FAX number from you representative and tried to send it again. This is the third day I have gone a different place to try and FAX this information. Today the people at the Mail Box dialed the number they gave me and got a recorded message asking the person to leave a message. I called you seating in the car in front of the place and was told after being that was the only FAX number they had. I asked for an e-mail address and was told they didn't have one. The department to close the account transferred me to customer service and he tried to transfer me back but I wouldn't let him.

  • Everything above is true. They make it extremely difficult to cancel services. Phone calls are lengthy, hard to understand reps and then they transfer you putting you on hold until you get disconnected. Meanwhile your request is not honored and repeat. They harass you with rude people to try to collect your payment for the service that was supposed to have been cancelled. They offer a one time single pay option only to save that payment info to use again. The offer to suspend, but continue to charge for the suspend service. I have not tried to measure internet speed or quality but I'm sure it is throttled and manipulated, monitored? as well. May as well let Comcast fleece you, cuz you really won't save money with clear.

  • Just got off the phone with tech support 'mark'. Wow. Simply wow. Every internet company has troubles. It's how you are treated and issues resolved that makes the biz reputable. This company is a bunch of snakes in the grass. So i will have to take a vacation day because i can't connect.

  • The customer service is the worse! And why is this company sending jobs to Aisa? I agree Shut down this deceitful company, their service is NOT "CLEAR" internet service – the FCC and FTC need to shut you down.

  • Shut down this deceitful company, their service is the biggest crap internet service, their towers are down 80% of the day. don't try to call customer support, they will make you restart your computer indefinitely pretending you are at fault, when they know perfectly that their service is inadequate. There is no way to reach corporate, the only choice is to talk to Philippines that are reading their manual "you need to restart your computer, or you are too far from the tower " or any other excuse but the truth.
    they are charging you for a service they cannot provide.
    This is the most scummy internet service company. think twice before signing up.

  • I don't suspect that they will approve my message because I just put them on blast, they will STEAL YOUR MONEY AND DON'T TRY TO RESOLVE THE ISSUE

  • $49.95 a month and I may have been on the computer for 1-2 hours a day…..the arrogance of this company flaunting in our face that they can get away with this service….and by the way of our elected officials!!! Unless people get up off their ass and do something instead of talking about it, it will only get worse. My funds r a little dry how about the rest of the 99%!

  • You hit the nail on the head. The people who represent Clear are immoral and deceitful. They need to be SHUT DOWN IMMEDIATELY!

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