Direct General Insurance Corporate Office Headquarters HQ

My fiancé and I have been staying in the Irving, TX location (3440 W. Walnut Hill Lane) since 12/2015. We relocated from South Carolina for work and Crossland seemed to be the most cost effective.
From the beginning we have dealt with several issues with the maintenance and front desk staff. Particularly the Housekeeper Johnny and the front desk Representative Iftekar.
Iftekar has been very disrespectful whenever I come into the office with any request. He discriminates against all people of color that come into the office. My fiancé asked him not to communicate any concerns with me and to only speak with him regarding any business. I walked into the office for a key one evening and Iftekar told me that I was distracting him by standing in line. That he's rather I sit down in the chair so that he can concentrate on making a reservation for the guest in front of me. He then yelled at me, saying "Why can't you just do as I say?" when I told him I'd rather stand while I wait. He even threatened to call the police on me for not doing what he wanted me to do.
We pay for our room in advance, so there is never an outstanding balance. We now clean our own room, since there have been numerous complaints about housekeeping touching our personal belongings and not cleaning the bathroom.
On top of all of the unprofessionalism, the Property Manager OJ has yet to fix the water heater, the hot water is usually off for days at a time without any warning or apology. We work Monday-Friday and my fiancé works a warehouse job and must have a shower after work. We have not been compensated for being inconvenienced by this.
I've called the Corporate office about the staff here and I have yet to receive a call back. We will never stay or recommend this chain to anyone.

Got a pair of MK sandals for my Mom, she wore 1 time, the entire sole came apart! Looks like wolves chewed it them up, and one show actually split down the middle! She's 88 years old, so you know she isn't out digging ditches in them!
She has a pair of sandals from a bargain store, cost 2.99 and they've help up for 4 years, she wears them all the time and they look almost new. So, you tell me, where is the MK quality??

Your call center representatives are not knowledgeable and your supervisor by the name of Anna at extension 6539 (if there really is that extension) is RUDE and OBNOXIOUS. They misinform the clients and then write whatever comments into the system to cover themselves. You are told one thing and then its another. That Territory Rate in the state of Florida which they are hitting many with is unfair and prohibited according to the Office of Insurance Regulations. s.627.0651 F.S. Look it up!!! They don't care!!!

ONE return phone call

Just one!!!!!!!!!!

Please – while you sit in your comfortable office I have to ride a broken down scooter to my custodian job.
It is dangerous and cold.
I have emailed, called, left messages!!!

SOMEONE at Direct general please take responsibility for this claim!!!!

14-01879301

I have to keep trying places to get someone to call me back – I will be writing to everyone waiting for someone to help

Iam not anonymous – but I don't know what other profile to choose.

Maybe the news stations can help — They will be my next email

Direct general headquaters my family has been doing business withyou all for years. I recently went to your Rocky Mount NC office. I have never encountered a manger so rude and inconsiderate in all my years. Your young employee waiting on customers with 3 to 4 others of us needing to be served. That manager of yours down there Karen on the phone trying ti rent car and tild us to wait. That she really needed ti handle it now If you all allow your managers to put customers off to handle personal business then Clearly my family and I are at the wrong place.