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  • Dish Network Corporate Office Headquarters HQ

Dish Network Corporate Office Headquarters HQ

How To Contact Dish Network Corporate Office Headquarters HQ

DISH Network Corp.
9601 South Meridian Boulevard
Englewood, CO 80112 USA
Corporate Phone Number: 1-303-723-1000
Fax Number: 1-303-723-1999
Customer Service Number: 1-800-333-3474

 
  • worst company ever. i got dish network through a contractor that told me I had no contract and could cancel any time. customer service had me on hold for literally hours. no help at all. they want to charge me 99.00 to cancel them plus they won't come out and get there stinking equipment off my house unless i pay 100.00. then to return the boxes they send you what they call as pre paid label, don't let them fool you. they pre pay it then charge your account 19.00 when they receive equipment. they suck and are the worst company i have ever dealt with. i am just going to pay the lousey 99.00 cause i hate them so much…… when i first signed up with them they told me no fees to start then my first bill was like 350.00 dollars. every month they added money a little at a time so every monthe my bill would go up a little and then a little more. i spent hours trying to solve problem.

     
  • I just had a huge problem with dish network ! I have been a customer for now 2 years . My contract is up. I called in to make my monthly payment and was told by the I authorized a payment for only 67.00 but for some odd reason when I got my email confirmation there was 3 unauthorized payments taken out. Isn't that stealing ? I thought you are supposed the give permission for someone to take money out your bank? I am completely a passed off feeling violated person that can not get a hold of someone to help me take care of this at all. How do I speak to corporate rep. Who deals with these kind of things?

     
    • SUE THEM THAT MAY IMPROVE THE CUSTOMER SERVICE. YOU ARE RIGHT THAT IS STEALING. TRY TO GET THE MONEY YOU PAID OUT FOR THE BAD SERVICE AND THE BAD SERVICE THEY GIVING EVERYONE.

       
    • That is not stealing your money. That is why you never give your banking information to anyone at all. That is called stupidity on your part to trust anyone with your banking info. How many times do you have to tell people to not give all your information????? You authorize them to debit your account…stupid stupid stupid!!! You pay them through your bank and then they can't take money from your account. Yes, they are wrong….YOU ARE STUPID!! And you can sue but they will dismiss it when they see you gave them permission. Hey, can I have your banking information too? Send it here to all of us…a very trusting fool parts from his money!!!! And this is a sgt with the Idaho State Police. Not afraid to share my name. You can ask me it here if you want.

       
    • And you sound like a jackass that is why it is called a one time debit and they can not take more then the 67.00 dollars.

       
  • Dish Network,
    It is a sad thing when the only feedback you get from your customer’s is bad. We had Dish in 2005 and had a very bad experience when we tried to cancel our service. First we weren’t sent the box to return our equipment (we made many calls to request the box) and we ended up having to pay for it. We thought we would give you one more try and had your service hooked up again. Then we decided we wanted to cancel service with you because we always had one problem after another with reception and customer service. I won’t even go into all of it. We called you on March 31,2012 to cancel our service with you and were told we would receive the box in a couple of days to return your equipment, again we didn’t receive it and had to make many more calls to get it. Finally on June 5, 2012 we received the box and we returned it to you signature requested (because at this point you are not to be trusted) on June 7, 2012. We did get a confirmation from you that you received it on June 12, 2012. I tried to sign in to my account to find out our outstanding balance and I couldn’t get signed in and no answer on the phone. So no way to pay our bill. Then out of the blue after phone calls and emails weren’t answered we get an email that we had paid $227.50 on my account. This you deducted directly from my checking account and no further information from you. I want a statement or an email from your company that says my account with you is CLOSED . I don not believe that is to much to ask for all the grief you have caused me. I am turning this into the Better Business Bureau, which I see from the letters people have posted for you is that I am not the first person to do that.
    I work in property management for a real estate company and will always tell my customer’s not to use your service. It makes me sad to have to write this letter. But I must say you have earned every bad review I have read and then some.

     
    • do not ever choose this company it all changes if you have to move!!!! wow i am being hit hard with fees for this fees for that cancellation fees unused months they say i had even though i was with them forver …the are crooks they bill you for everything when you try to cancel they are the worst company ever sticking me with all kinds of extra months says i was in a contract when i moved which i cannot get them where i live now so seems unfair to be billed all this money dont ever choose this company also charging me to ship back the box they convinced me to keep when i moved they said hang on… (no.. charge) they said and they have continued to charge me every month

      breaking up is hard to do we know but owowowowowo they really stick it to ya…trust me go with anyone but them

       
  • I WOULD ALSO LIKE TO ADD MY EXPERIENCE WITH DISH NETWORK! I MOVED FROM ONE LOCATION TO ANOTHER AND HAD MY SERVICE INSTALLED. THE TECH INSTALLED AND EVERYTHING WAS PERFECT UNTIL THE TREE IN FRONT OF MY PATIO STARTED BLOOMING AND NO SERVICE. A TECH CAME OUT AND IMMEDIATELY STATED THAT THE DISH SHOULDN'T HAVE BEEN INSTALLED PERIOD. THE MANAGER OF THE TECH CAME OUT ALSO AND VERIFIED THAT I WOULD BE UNABLE TO GET SERVICE DUE TO THE TREE. I CALLED AND MADE SURE THAT CUSTOMER SERVICE WAS AWARE OF THE ISSUE AND THAT THEY MADE THE DECISION TO CANCEL MY SERVICE AND I WOULD NOT BE CHARGED!!!! MONTHS LATER 6/15/12 THE CANCELLATION CHARGE HAS BEEN DEDUCTED OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE OR APPROVAL!!! I CALLED CUSTOMER SERVICE AND WAS FORWARDED TO THE EXECUTIVE RESOLUTION DEPARTMENT, WHERE I WAS TOLD THERE WAS NOTHING THEY COULD DO TO REFUND MY MONEY!!!!! I ALSO SENT A EMAIL TO THE CEO/PRESIDENT OF DISH NETWORK ON 6/15/12 AND STILL NO RESPONSE!!!! I CALLED AGAIN AND WAS TOLD THAT THEY COULD START MY SERVICE AGAIN AND I PAY $14.99 TIL MY CONTRACT EXPIRES!!! THIS IS NOT EXCEPTABLE AND I WILL BE FILING A LAW SUIT AGAINST DISH NETWORK…..

     
  • I agree with all of the above, I put dish network in my home and first off the company that came to install was an outside contractor and they came to install at 7pm to my home. Rush threw everything, had lots of problems and the worse one is this outside company stole my identity and opened up accounts on the internet with my name on it and there email address that is how I found out it was them. Now they put something on my account that I was not aware of and I am trying to get a credit back and have to go threw all this hassle for it but for them to take a payment is no hassel.

     
  • I have to say that Dish is the worst company I have ever dealt with when it comes to customer service. I have been waiting for somene to come out and fix the sloppy instatlation job since March. I have called numerous time and been left on hold or hung up on, even by supervisors. They sythey will be out within a four hour window and than wait till the 59th minute of the 4 window to show up, no phone calls or updates. They have the worst customer service and wih more than amything I had stuck with comcast, my two yrs agreement can not go but fast enough. I have never hated or been so enraged by a company in my lfe or met company who could care so little about their customerservice

     
  • Sending a letter today to the VP of Operations in Colorado about my experience. No service, no-show service tech, multiple phone calls, disconnects. I know they don't care as their business model is quantity over quality, but I told all 6 people I talked to today that that I was contacting the corporate office. I was offered a $10 credit for my trouble – still don't have service and told to "have a nice day".

     
    • I was treated very rude by an associate named Raven.I ask several times to speak with a manager and instead I went to another associate.

       
  • Hello,
    This Morning I had to call 3 times back for technical support due to remote issues that started last week and having a new one sent. Each time I called and having to go through your phone selections just wanting technical support I have to listen to all of the options and even having it to say this is your balance this is not why I am calling and when I would get through a first tech, trying to fix the remote and get transfer-ed to another tech I would keep getting cut off and having to call back having to go through the same process all over again the second time I called back I asked if we get disconnected could you please call me back the answer on that is we can not call back WHY you make it very hard on the customer ? Each time calling not even getting through the tech first customer service operator wanting to get you to add more upgrades to you rather than trying to fix the problem. Last is it is very hard to understand your supporters on the other end not one spoke English
    good that was a total of 3 calls this morning and 3 transfers to advanced support and not one with good speaking skills nor could call back. Sorry to say your ready to loose another customer and p.s all said refer to your book and ch 101 for info. you make it very hard for older people and all people that's why you get my money for help and not a book or ch. 101.

     
  • Dish Network Corporate Office:
    I called 888-397-3474 on 2-20-12. I was inquiring about setting up a new account. I received the worse customer service by the sales rep., and her supervisor. I only wished I had taken their names, so I could disclose who they were. Their attitude was unexceptable, especially the supervisor, who was placed on the call with me, because the sales rep. had to answer another call, or at least that is what the supervisor told me. They were each unprofessional and rude, especially the supervisor! My daughter took my phone from me after hearing the conversation on speaker, and the supervisor was extremely rude to her also. I would never consider using Dish Network again, and I will be passing on to my family, friends and anyone else that speaks of Dish Network and tell them of the way I was treated. You get the worse rating for customer service and sales I have ever given a company. Also I will be reporting this to your local BBB. Thank you for nothing! Your company is in dire need of inservices on professionalism, and how to conduct good customer service! You have my personal information, and I hope these women do not use it to harm me! If so, I will contact whoever I need to and pursue legal action for your company.

     
    • I agree. I have been a loyal customer of dish network for 3+ years, and called customer service because they raised my rates. Every single person I spoke with (8) was rude and unhelpful. As a result I will be cancelling my service. I thought Comcast was bad, I have a feeling they'll be getting an uptick in business!!

       
    • Yes, I also agree in this companies lack of quality customer service. We customers pay their salaries

      I am a veteran on a fixed income and cannot afford this kind of mistake. I just had a real issue regarding a double payment I had mistakenly made in the September billing. I contacted their "CHAT" line (Alex). I was told, "We will issue a credit back to your bank account." This should take 5-7 working days. I waited and no action came to my bank account. I found out, by happenstance, that they had applied my funds to the next billing cycle. I called into their "CONTACT US" and spoke to "Alvin (I.D. #6C2), "Alex K. (I.D. #IA7) suppose to be a supervisor, and a "Ceasar (I.D. # K01) an up line "Executive Resolution Team member". I explained several times my issue and it was not resolved. I too have been a "LOYAL" customer for over ten years. Never have I had this kind of problem, the lack of satisfaction in customer service and not being able to resolve my issue. You see, I print out all the "ON LINE CHATS/CONTACTS", so I have a record of the conversations. Their staff, without notification to me, took upon themselves to use my funds to credit against the next billing cycle. They NEVER contacted me of this action after telling me their would be a credit back to my personal bank account. How DARE they do this and not advise the customer. I will be issuing as "FORMAL COMPLAINT" to their corporate office. Always send your complaint notifications directly to the corporate executive with required signature, confirmation of delivery. Every company has a GATE KEEPER that can throw out/SHRED your letters.

      We customers need to stand FIRM on the lack of quality service by companies we PAY THEIR salaries to. How DARE these companies continue to think they're a dictatorship and NOT provide the customer service we PAY! The "OUT SOURCING" continues to degrade OUR satisfaction in customer service as these companies continue to SAVE revenue. The only other remedy is to cancel my subscription and be charged a hefty cancellation fee. They know this route and have the upper hand against customers.

       
    • Wow – this started over three years ago, and nothing has changed. Customer Service is outsourced to a group that tries to answer service questions by referring to a DISH manual. The recording says to try online first as most issues can be fixed. I tried – doesn't work. I tried online chat – disconnected every time within a few seconds – can't even finish typing in a statement. When I purchased this service 6 years ago, someone was at my house within 12 hours to install. When there is a problem – nothing for weeks yet you charge my account. For the past 6 months I have paid $80 per month for one TV. During each month I have service interruption – sometimes up to 3 weeks, and over half the time recorded shows are all deleted because that's the only way they can "fix" it. I've been an officer for customer service departments for 30 years and have yet to have witnessed or settled for anything this pathetic. I can't even get an answer on how to discontinue service!!

       
    • There customer service is deplorable. I own rental property and when one of my tenants moved out of a duplex I went to the property to make repairs. Upon inspection I see both the tenants had the dish network installed without my authorization. The installer attached the dishes to the decorative trim on the eves without any reinforcement and the weight and the wind is tearing the trim off. So I started my phone campaign to have dish just simply come out, move the dish location to the roof and I would make my repairs. The first guy didn't want to discuss it with me unless I was the account holder. Next was his supervisor. Same thing from her and I explained to her it was a 15 minute job to relocate the dish and if they would just come out and take care of it I would make the repairs and it would cost them nothing. If they elected to not move them then I would drop the dishes to the ground and they would have to come out anyway and I would send them a bill for my time, the contractors time and the materials. Same basic answer that only the account owner can make the request. I explained to this lady that I was the property owner and this time they didn't not get my permission to attach their equipment to the building or drill holes in the building. She told me they got permission from the tenant. I explained to this lady that in the past I have had to sign an agreement with dish to allow them to attach their equipment to a certain property. Well I got passed off to their litigation department when it came down to billing them or suing them when I was told I had no standing even though it was my property. Casandra Garza was very pleasant and she told me she understood but they would not move the dish without the account holder requesting it and I wasn't the account holder. So I guess Dish Network feels they can enter property owned by another, attach their equipment with their logo on it, damage the property and not be responsible because I was not the one that placed the order to have it installed.

       
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