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  • DR Horton Corporate Office Headquarters HQ

DR Horton Corporate Office Headquarters HQ

How To Contact DR Horton Corporate Office Headquarters HQ

D.R. Horton, Inc.
Address:
301 Commerce Street Suite 500
Fort Worth, TX 76102 USA
Corporate Phone Number: 1-817-390-8200
Fax Number: 1-302-655-5049
Customer Service Number: 1-817-390-8200

 
  • I live my D.R. Horton home. It is not perfect, but I was not expecting perfection. What I do not appreciate are the failings of D.R. Horton to respond to warranty requests. We have had a few problems that were not addressed, while issues were being handled at other houses in our neighborhood.

    I am not sure what others are doing to get their requests handled, but I would like my reasonable requests to be dealt with in a way that dignifies me. I do not appreciate being told that I might be responsible for trees dying, when I moved into my house in March. I do not appreciate the trees being replaced at the home that is about to be closed on, while I live in a house with dead trees. I do not appreciate hearing how the entire ceiling of a house is being replaced, because some seams are showing (which is the case at my house), and the family is being put up in a hotel, when I cannot get an improperly installed toilet paper dispenser that tore off the wall repaired. I do not appreciate the neighbors getting their front stairs replaced, when I cannot get a response about my entryway being cracked under the support columns and the stairs pulling away from the entryway. This is all the more disconcerting to me, because I have had two level fusion surgery on my neck and back, and we bought what we believed to be the best ranch style home in our area, at a price we could afford.

    I am not an overbearing person, nor am I trying to get something which is unreasonable. I just want for requests that are covered by warranty to be addressed in a reasonable timeframe. I want communication to be something that occurs. If I an wrong about something, tell me in a reasonable way; inform me. If I am right, acknowledge that and deal with the problem. There is no reason for anyone to feel like they are being disrespected, but that is where I have been left.

     
  • I am purchasing a home in Cape Coral, FL with one of there Express Homes .. floor plan is great could use few more upgrades that are just needed. This experience has not been a good one with the fact how the finance department goes threw there process with changing price needed at closing and not staying in contact with you. The one person that would keep me in the loop and also take heat from me for being up set was Becca Conroy. I would like to give props to her for her professionalism and compassion with this process and she is a asset to the DR Horton company in Ft Myers Fl

     
  • Here are some of the issues we have experienced with our "new" house in Castle Rock and some that are still waiting to be fixed.
    07/24/14 – 2 1/2 months after purchase

    Issue(s):

    1. The painters have been out to the house at least 4 separate times to correct paint and by caulking issues. There are still areas that need to be fixed. There are holes in the siding that still need to be sealed, there are cracks that need to be sealed, there is caulking shrinking and there are many areas where the paint is not even and you can see the variations on the thickness. We have only been in the house since May 2014. 2. The vents still have sawdust and drywall dust in them and blowing throughout the house. 3. The concrete post under the wooden deck post, on the northwest side of the house is not centered under the wooden post. We have heard several negative comments from friends and neighbors about how poor a job DR Horton did. 4. The concrete on the front porch is cracked on each; this was supposedly repaired once (with a skim coat to hide the crack) and both cracks have re-appeared. The driveway is cracked where the large metal trash bin was set during construction and the previous superintendent said that DR Horton would not fix it. 5. The front lawn is VERY uneven and needs to be rolled out; there are areas that have at least 3 inch deep holes and there is a major depression by the water valve in the front of the lawn next to the sidewalk. 6. The single garage door had a large crease at the top which was just repaired on July 22, 2014 and needs to be painted. 7. There are several holes under the garage door frames that still need to be sealed. 8. The basement was not cleaned of dust and debris (pieces of concrete) prior to move in. 9. The door on the main level bathroom has a small hole in one of the upper panels. 10. The rock on the south side of the house is a slip hazard due to the slope it is on going to the gate to access the backyard. The superintendent (Nick) said that is all DR Horton is required to do….Is this good customer service???? 11. Interior paint has many areas that were missed or a different sheen was used or just not blended in properly. 12. Numerous scratches on the fireplace bottom left and top right corners. 13. Electrical switch for the garbage disposal is loose. 14. Several of the cabinet doors are loose. Cabinets had scratches and dings in them…all that was done to correct issues was to use a color pen in the scratches and filler (that has fallen out) in the nicks and dings. 15. The air conditioner does not cool the second floor. The main level and basement get cold, but even with the A/C set at 66 degrees, the upper level is still very warm. 16. Many of the shingles are damaged from the numerous times the painters have been back to the house. There are major indentations in the shingles from the painters ladders on the roof when too hot. There is also possible damage to ply-wood on the garage roof due to one of the painters jumping from the upper level roof down to the garage roof. 17. There is a small hole in one of the upper panels of the main level bathroom door. 18. The drywall taping and repair is noticeable and is uneven in several different areas of the house, especially in bedroom #2. Nick told us during the walk-through that it was just the lighting. 19. The interior trim is not caulked in several spots. 20. The wood floors are not sealed adequately. There are still gaps (holes) that need to be filled. 21. Basement stairs "flex" and creak when walking on the stairs. 22. There are walls that are not square, especially in the hallway from the master bedroom to the stairs. 23. There are several areas where paint was not cleaned off of places that were not supposed to be painted, i.e.: the main level sliding glass door, windows, exterior outlet covers, etc. 24. Towel holder in the master bath (right side sink) not properly placed. The current placement is in a very awkward place and is not in the same location as the model or other new builds.

     
  • DR Horton in Eagle Landing in Hanahan, SC is a terrible . They will not fix issues even if they are under warranty. The builder rep Nick is a complete fabricator and misleader. Corporate will not respond to complaints either.

     
  • dr Horton lets you hanging once the purchase is complete, first home from these so called builders and THE LAST

     
  • I purchased a DR Horton property in Lakeland, FL in late February of this year and have just found out that I need to pay to have my entire yard re-sodded to what I feel was an inferior product installed by the sod vendor. Brian Cox from Orland Warranty Dept. has made the decision that a customer who just made the purchase a little over 3 months ago should pay for what your vendors should be responsible for. He can come up with any conclusion he wants but the fact is the sod was terrible and nothing but weeds and horrible grass when it was installed and I have made every effort to revive the lawn but it's hard to revive weeds. The lawn has been watered by irrigation the allowable amount by our county and according to several of my long-term neighbors the lawn when installed was horrible looking and smelled like rotting grass. I feel as a long term customer of DR Horton (my second Horton home) that it is totally unacceptable that I should incur the cost of replacing a yard in 4 months. I would like for someone at DR Horton corporate to respond to my frustrations because this is not right and in my opinion is not what DR Horton stands for and I'm sure Mr. Horton himself would feel the same way.

    Mike Meadows
    3379 Summit Lane
    Lakeland, FL 33810
    813-326-4304

     
  • I am having issues with a home that I have not even lived in for 30 days. The sales people and the buildr rep are no assistance and have mislead me and lied on several issues. I can not reach anyone else by the numbers on the areas national call list and corporate isn't willing to assist.

    Hanahan SC resident

     
  • My husband and I would just like to let you know how pleased we are with your sales agent in Vero Beach, Fl. Eric Young is a major asset to your company and we are so happy to be working with him on the purchase of our new home. He was extremely courteous and helpful answering questions before we chose a D.R. Horton home and has been very professional and prompt with any issues we have had after the closing. He called us back quickly on an issue we found while prepping the house for our final move and assured us that the issue would be taken care of quickly. We are so pleased to see how your representative treats customers after the sale. We will surely recommend your company to our family, friends and acquaintances. You have a superior representative in Eric Young!

    Sincerely,

    The Cochrans

     
    • ROC.AZ.GOV.Thats all..
      Just file a complaint..they will be there
      with there people to BACK THE HOME BUYER UP 100%..
      D R HORTON… you have ALOT of explaining to do..
      But not to me.

       
  • We bought our DR Horton home in 2006. Six months after we lived here cracks appeared in the foundation of our brand new home. I called and complained about it and they sent one of their workers to slap a fresh coat of cement over the crack. Not a fix in fact it made it more obvious because the cement was a lighter color.
    I have been complaining about this since then. Horton will do nothing. I have taken pictures and sent them to Horton. On the corner of our master bedroom the foundation has chunks cracked and fallen off. Looks real bad…We were told it was not under warranty a few years ago after I sent another complaint. When someone finally came out and looked at it he said it was not a problem unless we decided to sell. Those words did not settle easy on my mind. It is not right the way we have been ignored over the years when foundation was under warranty. This awful problem is just getting worse and we were told there is nothing they can do about it.
    Now we want to sell and Real Estate woman says that is a problem no potential buyer wants to see. Horton do something and help us out here. Carla Prater, Summer Creek Ranch, Fort Worth Texas 76123

     
    • What ever you do don't buy a home at Saguaro Bloom the sales Rep Tanya here in Marana AZ is a total lying representative, She made us promises with our house, that could not be done, and took the fun out of of our new home.I wonder how they can stay in business with workers like that. I WILL TELL EVERYONE I KNOW OR WHO IS INTERESTED IN BUYING WITH DR HORTON TO GO SOME PLACE ELSE, better yet buy a manufactured home its built better!

       
  • Thanks to you DR Horton for destroying the neighborhood were my kids live. Once there were high priced homes and nice views now all you see out thier back window is cube shape houses that looks like they are 3 feet from each other and cluttered streets with no parking. Thank you DR Horton for downgrading the area and ruining the view. I will be sure to never use any contractors that you used to build these so call homes in our area.

    Upset parent in Waco, Texas

     
    • I doesn't matter where you go DR HORTON home builders are not worth the headache please believe me when I say to shop around and find someone who will give you the respect as a home buyer, and not try to take advantage of you just remember that a mortgage last 30 years but a cheap home wont last forever you will loose money in the long run. Daniel Martinez (520) 909-8368 call me I will let you know how bad they are.

       
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