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  • Electrolux Corporate Office Headquarters

Electrolux Corporate Office Headquarters

How To Contact Electrolux Corporate Office Headquarters

10200 David Taylor Drive
Charlotte, NC  28262
Corporate Phone Number: 1-980-236-2000

 
  • Electrolux and their retailers suck. I purchase a microwave oven a few year ago and still have a warranty from HHgregg. The handle on the oven broke and I called HHgreee. The handle is a wear and tear item, thus it is not covered. Well, HHgree will never see another dollar of mine. I complained to Electrolux and they offered me 30% off on the parts. I already have the parts, so I asked for 50% of the cost for labor. Still waiting for answer. a few months ago I purchased a washer and dry through Home Depot. Well, the first set was damaged and I had ir returned. What surprised me was the damaged should have been seem at the warehouse level, because there was no way it was done during shipping or delivery. The damage was a long stretch on one of the pedestals. About a week later I received a new set, everything ok. Then, 2 days after installation, the drawer of the pedestal under the washer started to drag. I called Electrolux and was told the pedestal is only covered for parts and not labor. I was told to take the drawer apart and call back for the parts needed. I am still in the recovery mode from rotator cuff surgery, so I still have too look at it. Home Depot will not touch it, so now they suck as well as HHgregg and Electrolux. To top it off, I purchased a new Electrolux refrigerator. I know, if this company sucks, why are you still buy their products? You know the old saying, if mom not happy, no ones happy. My wife if from Europe and she always have Electrolux products and she never had a bit of problems with them. My wife wants all of our appliances from Electrolux. Back to the refrigerator, well it was delivered the other day, and again, it was damaged. Once again, this item was sent from the warehouse like this. The bottom freezer drawer had a big dent on the corner. Looking at how the item was packed, there was no way this was done during the shipping. Once all my problems get resolved, I'll be back to give you all an update. I told my wife, if we ever move, I am not buying another Electrolux product. This time it will be either "my way for the highway".

     
  • I am amazed at the lack of response from Electrolux. I am currently attempting to resolve a problem with a range we purchased. Initially, I did receive a response, but recent calls since Thanksgiving have not been returned. I will continue to pursue the issue of poor customer service, and will post more comments in the near future.

     
  • We purchased a dehumidifier end of May 2015 within a month or two I noticed the water was orange. I thought it was mold or mildew but it was rust. Called Electrolux and they do not cover RUST, why not this unit will fail shortly. I've had other dehumidifiers and never saw rusty water. The coils are not copper they are some sort of steel or metal product. Water asnd metal create rust what engineer figured this one out. Needless to say, "They don't cover rust" now we are out $250. Priceless……..

     
  • This is not the answer; I would like to speak with your corporate office not your call center. I have the right to know whom I need to contact even if it is a CEO offering 50% discounts on parts for a defective oven is not the answer.
    I want a new oven and I really do not think it is too much to ask for; I have been calling for two years and have spent countless hours trying to get you to do the right thing by replacing the oven.
    So far I have been refused the corporate office information, a manager and I am not stupid that you are representing a high end appliance company as a corporate manager. It is my right to know as a consumer how to manage up a claim/ Once again this could end in a house fire.
    You and the other representatives I have spoken too could care less that I do not have the money to put out on a repair for a brand new product oh and by the way this was something that started two years ago the oven has been used at best six times shame on you and I will never let this go. I may be out of warranty but reliability is your claim to fame so to speak I am not under that impression at all.
    Your corporate mission statement claims that reliability is your number on priority, your customer service is your number one priority and yet you refuse to give me address for Keith Mcloughlin his assistant or any other major player in the company.
    I am retired and do not have the money to pay for additional parts nor to have to pay for a service technician to come to my home at my expense, do Ovens last for three years. The last oven I had in my kitchen was twenty years old.
    If you cannot nor will not do the right thing for a retired person with limited refunds God knows how you treat someone with no time to go back and forth with countless hours to get you to do the right thing.
    The only information I want at this point is when you can come and deliver a new top oven and offer to pay to remove the old oven and put in a new oven.
    Just an update, I received a call from Rita whom claims to be your CEO Michael Mcloughlin’s executive assistance and laughed at me. Not at all professional

    Sharon Convey
    856 206 9392
    Marlton NJ
    Email address ottkathy19@gmail.com

     
  • I am beside myself; I purchased the EW-30EW65G57 three years ago and have been
    complaining to customer service for two of the years. I am retired saved for
    twenty years to put in a dream kitchen. I spent $6000.00 on appliances all
    Electrolux. The rollers on the refrigerator have already needed to be replaced
    the wall oven jumps form a normal setting 350" to broil and I have to shut
    down my electrical breaker in my basement in order to reset the stove. I have
    not been able to use this oven for two years.
    I have spent several hours on the phone with customer service and was advised I should have purchased the extended warranty, I don't know it would have covered the parts that you so kindly offered to discount 35%. Is this a joke, it is not what your mission statement said?
    I spoke to Kayla and she advised me that she was a customer service supervisor? I am not sure I can believe that she is a customer service supervisor. I was then transferred to a person named Mandy she said she was a customer service corporate manager? Once again I am not sure I can believe that all the sudden I was sent to the corporate office. I am not even sure that you have a position that has a manager located in corporate?
    I am so disappointed that I am now going to refer this to Lowes who I know values their customers and I am going to write reviews on every customer web site I can find. I have lots of friends and family and I will surly warn them you do not stand by your products.
    This is an outrage! Wall ovens should not last for one year. I think I used it twice oh and burnt both meals that I was serving to my friends and family.
    Please respond with a reasonable , fair responce such as a new oven!!
    Sharon Convery
    856 206 9392

     
  • Purchased an Electrolux French Door Refrigerator 04/12/2010. Had problems with the ice maker within 4 months. Had service tech out for same issue 6 times in 3 year period that required about 27 calls to Electrolux and various "Electrolux Certified Repaired Technicians". July 2015 had a problem with the Evaporator Fan. Purchased Extended Warranty for $700. Repair tech came out on 07/22/2015 and within 15 minutes declared refrigerator "unrepairable". They will replace but it will void my $700 Extended Warranty and I have to pay for Pickup/Delivery. They knew when they sold me the Extended Warranty that this model (E128BS56IS) was defective and that they wouldn't repair it. They basically SOLD me another refrigerator for $700. A refrigerator, especially one at this price point, should last more than 5 years and should CERTAINLY be repairable if there is a problem. There are three class action lawsuits against Electrolux for continuing to sell and not service a product they know is defective. I've also contacted the NC Dept of Justice. I will NEVER buy another Electrolux product. Perhaps Electrolux should read their own website.

     
  • I also made the mistake of purchasing an Electrolux refrigerator with a defective icemaker, model EW23BC711S6. What a disaster. The same shoddy engineering and breakdowns within months. One authorized repair service, after 4 house calls, declared in unreparable. Finally another repair service got it working, but then they day came when a steel screw fell out of the ice machine into a glass of water I then served to an unwitting guest. Luckily she did not bite on it or swallow it, but it was a scare (beware!). The service people said it will take at least $600 plus labor to repair. so I wrote Electrolux Customer service. They asked for the model number and contact number (which I had already provided in the first email). I sent them that info again. Then they asked for me to send my complaint number and contact number. I sent the original complaint number and again, my contact information. They responded asking for my contact number. I gave it to them again. They responded saying they could not find the complaint and asked for my name and address "with pin code and landmark" and two contact numbers, and the model number and the purchase date and name of the dealer. I provided all this, minus the landmark, whatever that is, and then received this message, in its entirety: "Dear sir, This is like to inform our service will be available in India only." ARE THEY KIDDING???

     
  • Bought a Frigidaire Professional convection range two years ago and already it needs a new temperature sensor and a new EOC control board. I am not paying to have it fixed, as it means putting out a third of what this high priced piece of crap cost new. I am going to buy another stove and you can bet your ass it won't be a Frigidaire or anything else made by Electrolux..

     
  • I am awaiting the third visit from the Electrolux repair man and still no working appliance. A terrible combination of poor design and terrible product support. All of this on an expensive product that serves only as an expensive shelving unit rather than a cook range. How can you be proud of producing products that won's last more than a year, or is that your corporate strategy?

     
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