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  1. I was overcharged $5 on an advertised sale item. I cashed in a reward to pay for part of my balance. When asked to correct the mistake, Express wanted to use the return price which uses part of my reward to resolve. So, effectively my $30 reward would become a $27.50 reward and they would refund the other half of the error back to my credit card. But, if they had charged me correctly, I would have gotten full use of my $30 reward. When I tried to explain it should not be treated as a return just a price correction, the MANAGER ridiculed me. She actually said, "if it's that big of a deal, I have that amount in my purse and can just give it to you if you need it." So, evidently Express will steal from you then shame you for asking for them to fix their error. I am currently trying to resolve with customer service to get my $5.32 refund.

     
  2. So now my comment is deleted after it was published the other day. Nice job Express. Do you have any PR person handling all of these issues? This is ridiculous!

     
  3. I have complained to customer service to no avail either. The website is TERRIBLE with promo codes working only from time to time. My husband is A-list, I would be too but I slowed down my shopping due to so many issues with the website and I just hate having to go to the store. I purchased 3 shirts recently online with gift cards I obtained by taking surveys online for credits. Two of the three shirts I purchased shipped (however, I never received an email confirmation of my order). The third shirt I just wondered for a week when it would be coming as I was planning to give it to my sister for her birthday. Usually you won't allow me to checkout with an item if it is out of stock. However, this time I get an email a week later telling me to call customer service that it can't be shipped (with no customer service phone number in the email – STUPID). I call customer service because I had paid partially with a gift card and the remaining balance on my credit card. They told me they can't do anything even credit the balance owed to my Express credit card. Of course I got rid of the gift card cause I had used the balance (DUH!) and they have no way to credit me. Even if I had the gift card the lady I spoke with told me she would have to transfer me and I may be on hold for 20 minutes or longer and get nowhere (that's helpful)! Now that I find this site with loads of complaints I've decided to no longer purchase clothing from your store. I do get lots of compliments when I wear your clothes but your lack of caring, terrible website and HORRIBLE customer service has made me decide to take my money elsewhere. I'll continue to spread the message to my friends not to shop here.

     
    1. White House Black Market and Banana Republic, sister! So over Express for this type of ridiculousness. They lost me – A- list'r too over $2.95!

       
  4. To whom it may concern,
    The Express credit card company has people with the worst customer service skills I have ever encountered. I had a small balance of approximately $180 left on my card when my billing cycle switched over a couple of days ago. The only reason I didn’t pay it off was because I am returning the items that equal that $180 so obviously I didn’t need to pay it. However, I am dealing with some family issues and just didn’t have the time to get to the mall to return these items before the billing cycle switched over. I am a loyal A-list cardholder and have been for years. If you check my account, you will see that I have never paid my bill late, have never asked for a finance charge to be removed (as I pay my bill off in full 99% of the time) and have spent thousands upon thousands of dollars over the years. This doesn’t include all the gift cards I ask for from family either.
    I called the back of my credit card and reached the first rude, incompetent representative. I explained my situation and asked if it was possible to remove, as a one-time courtesy, the $23.04 finance charge. She immediately dismissed me, said no and asked if I would like to speak with her manager. Since she clearly didn’t want to be of any assistance, I agreed to speak to her manager.
    For a supervisor, Randy #6964, was undoubtedly the rudest person I have ever dealt with. He has no customer service skills and has no business being a customer service representative. I explained the situation to him and he immediately gets into how finance charges occur (which I already know) and how they have already paid out this money to the store and so on. I continued to say how I am a loyal A-list customer who has never asked for this before as I usually always pay my bill in full and he could care less. His attitude really got to me and I then stated how I would just like to cancel my credit card as Express clearly doesn’t care about losing customers who spent thousands of dollars and pay their bills on time. His response was, “Okay, cool, I can do that for you.” Really? You don’t want representatives who try to do anything to not lose customers? Instead, he offered me a $10 coupon if I decided to not cancel and seemed overjoyed with happiness when I said that I still would like to cancel my card.
    I am appalled at the treatment I received and I will be posting this everywhere for other customers to see. You have lost a customer who spends thousands because you wouldn’t credit $23.04? It doesn’t make any sense to me. Randy needs to be fired.

     
  5. The Express credit card company has people with the worst customer service skills I have ever encountered. I had a small balance of approximately $180 left on my card when my billing cycle switched over a couple of days ago. The only reason I didn’t pay it off was because I am returning the items that equal that $180 so obviously I didn’t need to pay it. However, I am dealing with some family issues and just didn’t have the time to get to the mall to return these items before the billing cycle switched over. I am a loyal A-list cardholder and have been for years. If you check my account, you will see that I have never paid my bill late, have never asked for a finance charge to be removed (as I pay my bill off in full 99% of the time) and have spent thousands upon thousands of dollars over the years. This doesn’t include all the gift cards I ask for from family either.

    I called the back of my credit card and reached the first rude, incompetent representative. I explained my situation and asked if it was possible to remove, as a one-time courtesy, the $23.04 finance charge. She immediately dismissed me, said no and asked if I would like to speak with her manager. Since she clearly didn’t want to be of any assistance, I agreed to speak to her manager.

    For a supervisor, Randy #6964, was undoubtedly the rudest person I have ever dealt with. He has no customer service skills and has no business being a customer service representative. I explained the situation to him and he immediately gets into how finance charges occur (which I already know) and how they have already paid out this money to the store and so on. I continued to say how I am a loyal A-list customer who has never asked for this before as I usually always pay my bill in full and he could care less. His attitude really got to me and I then stated how I would just like to cancel my credit card as Express clearly doesn’t care about losing customers who spent thousands of dollars and pay their bills on time. His response was, “Okay, cool, I can do that for you.” Really? You don’t want representatives who try to do anything to not lose customers? Instead, he offered me a $10 coupon if I decided to not cancel and seemed overjoyed with happiness when I said that I still would like to cancel my card.

    I am appalled at the treatment I received and I will be posting this everywhere for other customers to see. You have lost a customer who spends thousands because you wouldn’t credit $23.04? It doesn’t make any sense to me. Randy needs to be fired.

    Kristen Sandman

     
  6. NEVER AGAIN WILL I STAND FOR THE HATE I HAD TO ENCOUNTER IN THIS STORE LAST NIGHT. I am 27 medium build would say in shape but I have some curves. I was looking for a dress for a wedding and I was searching through the rack. while I was looking a store employee came up to be and put her hand on the rack and said "We wont have what you are looking for. we don't carry your size in this store. She then proceeded to tell me to go to the "plus size" store upstairs. Express shame on you for having employees like this. I have already gone to the news and I will do everything in my power to make sure no one feels like this again

     
  7. You should be embarrassed to even have an online website. I placed and ordered waited, waited and waited then finally emailed customer service. I received a glorious email telling me how sorry you where but my order got stuck and was never released. I was told that they released the order and would give me expedited shipping at no charge. Well I waited waited and waited went online to check the status again and my order was cancelled. Why??????????? who knows because I never received an email telling me it was cancelled. I then called customer service "what a joke", she told me the item was out of stock. I continued to ask her if she could please let me know when the item may be in stock again and you would think I was asking for a million bucks she had no idea and had no way of checking. I then asked to speak to a manager, well whats a manager? Do they exist? No manager could come to the phone. My advice is to Take down the website it is useless anyway.

     
  8. My experience with express has been nothing but horrific.
    I was in the process of ordering a christmas gift for a friend online (he wanted a particular dark brown suit and in order to get the proper size I had to basically tell him what I was getting him for christmas) while i was in the process of ordering the suit I was kicked out of the website. When i got back on the website the suit had been sold out. I called customer supports and a was talking to a man that Was very rude and said that i was basically screwed and couldn't get the suite and that i should not even order online because orders can get canceled and people sometimes do not get their money back! so after being transferred to a supervisor they put me on back order. I later got an email saying my order had been canceled. I immediately called the customer support and a woman now, who has rude and speaking half in spanish (I do not speak a lick of spanish) was telling me that they do have the jacket but not that pants thus why my order was cancled. I told her to ship the items separate and she said she couldn't… I then was transferred to a supervisor and they basically told me that i was not going to get the suit that i was promised and that I was going to get a refund of my money. After being transferred to the cooperate office the woman told me i was lied to and that Express has no back order. Running a retail store, they should have a back order!! apparently my purchase was not "guaranteed" even though i spent 200$. Worst company ever and I would never recommend any one to shop from them. Moral of the story I am now forced to tel my friend he is not going to be able to get the suit for christmas. I am now waiting for my full refund.

     
  9. Express is a huge waste of time and money. Let me tell you why. I started a new job, needed a fresh business look. I used to buy from express and liked the fit and style, years ago. Now, style is all they have left. I spend over 330$ at Express in an Ohio mall… Get the clothing home to find one pair of the pants crotch seam was not intact. Okay, put on a body suit to find the lace was not even in contact to the fabric…I called to see what my options where because I live an hour from any mall with Express. They actually suggested I take it to a seamstress. I told them I do not have time to do things not necessary and wanted her to ship the replacement items. Mistake. I also had them ship another item in a different color in addition to my replacements..They said they could not ship the items out until the others were returned or I went ahead and paid for them to be shipped. I needed these clothes for a new job…. I paid for the clothes to be shipped…Mistake. I recieved the clothing and the pair of replacement pants were DEFECTIVE ALSO. A very visible, thick, and dark black line all the way across the top of the right knee…What the heck?!?! I was so angry at this point, I could not call or do anything because I am a lady. So after calming down, I decide I just want to be done with this company and never buy from them again. I went to the store AN HOUR DRIVE ONE WAY and I had both receipts and all the packaging etc….Even though I had the receipts in hand, they could not return the money to my debit card because the receipts could not be found in their computer system! Are you kidding me? So guess what next? I SPEND THE NEXT HOUR standing there while they are on the phone with EXPRESS trying to figure things out. They said my charge was still pending so they could not do anything about it. They assured me the money would not be taken and it would go back in a day or two. HAHAHA it has been a week now and I recieved an email yesterday claiming my items were just shipped.. and my card was charged!!!!!!!! So I call again and though the lady was pleasant to talk to… IT WILL BE ANOTHER 3-5 BUSINESS DAYS UNTILL MY MONEY IS BACK ON MY CARD!!!!
    I'd rather rock Walmart clothes proudly then EVER represent this pathetic excuse of a company…EVER.
    WASTE OF TIME AND MONEY!!!!!!!!!!!!!!!!!!

     
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