ExtraSpace Corporate Office Headquarters HQ

ExtraSpace Corporate Office Headquarters HQ

Suite 400, 2795 East Cottonwood Parkway

Salt Lake City, UT 84121
United States

Corporate Phone Number: 1-801-365-4600

Fax: 1-801-562-5579

Customer Service Number: 1-888-586-9658

 

  • I am having a nightmare of an experience with this company and have been unable to reach anyone that can actually assist me after weeks of hearing that someone will contact me. My unit is up for auction on Friday because I have been unable to work due to being diagnosed with cancer and having to have multiple surgeries and then getting behind on all of my bills because I ran out of leave at work and disability wasn’t’ coming through quickly enough. I have still in the hospital and STILL trying to save my unit, but I am really freaking out at this point because nobody can get me the assistance of the proper chain of command. I have simply asked for a week because I found out this morning that my disability is approved and I will have it and the retroactive months early next week. I asked them to give me until the 25th and they are simply shutting me down and saying NO!. I have offered medical records as proof or whatever they need and still get the words NO, sorry! There is nothing of value to anyone else in my unit. The entire thing is full of memories of my dad that passed away and memories of my two sons, photos, clothes, etc. Someone is going to purchase that and throw it all away and I am just sick about it. The nurses here at the hospital know someone that is an attorney and have contacted him and the local news station to come to the hospital and speak to me and try to assist me so I don’t lose everything. I spoke to the attorney today and he had the same opinion that I did………what would it hurt them to wait ONE MORE WEEK????? I have been fighting for my life for months, been cut on, and have had horrible treatments and medications put into my body and I am still fighting. I am fighting to save the things that I love and the memories in that unit are one of the things I am fighting so hard to save.

  • I am having a nightmare of an experience with this company and have been unable to reach anyone that can actually assist me after weeks of hearing that someone will contact me. My unit is up for auction on Friday because I have been unable to work due to being diagnosed with cancer and having to have multiple surgeries and then getting behind on all of my bills because I ran out of leave at work and disability wasn’t’ coming through quickly enough. I have still in the hospital and STILL trying to save my unit, but I am really freaking out at this point because nobody can get me the assistance of the proper chain of command. I have simply asked for a week because I found out this morning that my disability is approved and I will have it and the retroactive months early next week. I asked them to give me until the 25th and they are simply shutting me down and saying NO!. I have offered medical records as proof or whatever they need and still get the words NO, sorry! There is nothing of value to anyone else in my unit. The entire thing is full of memories of my dad that passed away and memories of my two sons, photos, clothes, etc. Someone is going to purchase that and throw it all away and I am just sick about it. The nurses here at the hospital know someone that is an attorney and have contacted him and the local news station to come to the hospital and speak to me and try to assist me so I don’t lose everything. I spoke to the attorney today and he had the same opinion that I did………what would it hurt them to wait ONE MORE WEEK????? I have been fighting for my life for months, been cut on, and have had horrible treatments and medications put into my body and I am still fighting. I am fighting to save the things that I love and the memories in that unit are one of the things I am fighting so hard to save.

  • We wanted to drop the 47.00 insurance from our unit 2 months ago, well our call was never returned so when we questioned it again, we were told we would receive an email to electronically sign yesterday but we didnt, instead we received an email stating that it had been electronically signed already. This is forgery and we are pursuing criminal charges against the employee on duty. This company should not employ people that are committing crimes, someone has to be held accountable for their actions.

  • Run from this company fast I was late on my rent only 5 days and my locks were cut and things were moved around not the way I left it. I moved out all my belongings the very next week and I left 10 days before my rent would be due again and the manager told me I could not get a refund of my money. This company took over Cube Smart who I originally rented from and never gave me a new contract but I know I am entitled to a refund if I left the premises earlier. I never want to rent from Extra Space ever.

  • Storage. Crooks. For. The. Industry ,thieves. And. leveThen government. ,federal. And. State. Let's. Then. Get. Away. With. It.. Cleveland. Ward. Unit# 336 unit. Is. At. 171. Milton. St. Dedham. Ma.02026. Was. Lied. To. About. Rate. Increased
    by. Me.keep. Away. From. Crooked promised me the elevator and have me the shaft!! Now kicking me me out in a fraudulent supposedly.Do. Not. Use!!

  • This place is a joke…do not store your belongings with this company. They advertise a price on their website, and once your stuff is in their, possession , they hike the rate up over %100. I have escalated my complaints, without a phone call or solution.

  • CAUTION!!! GO SOMEWHERE ELSE FOR STORAGE FACILITIES … THIS COMPANY IS TERRIBLE!!
    I used this facility for about 5 years with only two rate increases, until Extra Space took over. In just 26 months I've gotten 5 increases. My rate has more than doubled in the 26 months that Extra Space has owned it. This company is a RIP-OFF!!!

  • Tried calling corporate office this morning, and just like the services you get from each location of Extra Space Storage, the web site listing corporate office phone number (801-365-4600) is a lie. Same BS, just a recording telling you to send money. It appears that corporate office wants to play dumb about the services their location allegedly provides.

    As of this morning I have spoken with my attorney and am planning a class action law suit against Extra Space Storage and their corporate officers. Hopefully, you that have had the problems with Extra Space Storage violation of the law and what my counsel said appears to be a fraud will join when you receive notice of its filing after the court certifies the class.

    Mr. Kennedy

    • Did this class action lawsuit ever take place or is it ongoing?
      I am interested and have documentation that may be helpful in proving unethical practices.

  • By SailorKennedy

    This company is one of the worse in the country. Very disrespectful toward the people that rent from them. It's reginal manager, Peggy, here in Orange County CA, has no idea on how to talk to people without using swear words. Very disrespectful to people. The company's CEO is the same. It appears that it is part of the makeup of this company and its employs to be disrespectful to its customers'. They picked on the wrong person. I will be bringing a law suit against them and its reginal manager for, among other things, discrimination. And after readying some of the comments above of how this company has treated other people, I'll try to make it into a class action.
    Anybody looking to lease space from these people should find some place else, because they are the worse and they'll keep raising your rate at the drop of a hat.

  • I totally agree with each and everyone of you, they scam people, lie and berate you as a customer, I am appalled at the way that they treat people.

  • My car was hit by one of their employees an I have yet to get my car repair run around that's all I'm getting. But tomorrow I'm doing a police report an file legal documents on them

  • You would think that a business that is run by Mormons would be upstanding and have decent people working especially in the higher positions. One of their district managers is such a witch that I'm really shocked that she's allowed to speak to certain employees and treat them like dirt the way she does. She needs to be fired immediately. The back stabbing that goes on among the employees is absolutely unbelievable. I have been in management and have NEVER treated employees the way that I have seen here. I wonder if their district managers in other parts of the country are as childish, selfish and just downright mean and petty. It seems to be like that here in Arizona. I don't think I've EVER seen such a group of crybabies before. And the upper management allows it. Wow. Don't even work for this company either. They're absolutely amazing with the stuff they're allowed to get away with. Astonishing.

  • This company took over the place I was renting from and I was never even informed they had taken over. My rent was paid thru July. Next payment due in August 2017. I went to the office to pay my rent the first week in August to be informed my larger shed was going to auction on the 18th unless I came up with 685.00 dollars in back rent. Their excuses were the records from the previous company were not accurate and if I did not like it too bad. These people are nothing but rip off artists. They lie and cheat at every step. DO NOT EVER RENT WITH THESE SHYSTERS.

  • anonymous…august 8, 2017, I am having similar problems,,,extra space storage has taken over my storage company that I have had for many years..they have raised my rent til it is almost $100.00 dollars more than what it was when I first rented it….I am reporting them to the complaint dept. for consumer services…I will report back if I am able to get some assistance with their mal-practices…

  • they have a big sigh saying first month free , but when I went there they tell me NO there is No first month free see details well the details are first month free so why dont they honor the add ?

  • This company has just committed fraud and extortion against me and my bank, Wells Fargo. I will be filing charges with the local police department.

  • This is the worst cheating company ive ever had to deal with, they lie at the corporate levels as well, they raised my rent without even a notice, then I tried to complain and they changed to we could raise the rent every six month, then I talk to corporate and the jerk tells me they can raise the rent month to month , don't ever do business with this cheating company, save the disgust and frustrations they cause, ive been with a few storage rentals and not once did I ever encounter such cheating shisters and liars in my life

    • I know. The sorriest manager is at the facility at Sahara in Las Vegas. She allowed 13 units to be burglarized because she is an incompetent moron. She was warned about people walking thru the security gate when people drove up after entering their code but she did not do anything about it. The NV police are aware of their incompetentcy. Never ever will I rent storage from Extra Space. Public take notice. DO NOT PUT YOUR BELONGINGS HERE.

  • {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
    >