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  • Fingerhut Corporate Office Headquarters HQ

Fingerhut Corporate Office Headquarters HQ

How to Contact Fingerhut Corporate Office Headquarters HQ

7777 Golden Triangle Drive
Eden Prairie, MN  55344
Corporate Phone Number: 1-952-656-3700
Customer Service Number: 1-800-208-2500

 
  • I AM SEVERE IDENITY THEFT VICTIM. THIS COMPANY, AND HER SISTER CORPORATIONS, REFUSE TO TAKE ALL THE CHARGES OFF MY CREDIT!!!!!! NO ONE AT FRAUD, EVEN RESPONDED TO MY INQUIRIES. NEVER DO BUSINESS WITH FINGERHUT, MIDNIGHT VELVET, GINNEY'S, MRS. FIELD'S, PEPPERIDGE FARM OR ANY OF THEIR OTHER COMPANIES.
    THEY DO NOT CARE, WHO STEALS YOUR INFORMATION AND RUNS UP CREDIT IN YOUR NAME.

     
    • FINGER HUT CALLS MY 75 YR. OLD MOM DAILY SINCE NOVEMBER 2014 HARASSING HER OVER MY DECEASED SISTER ACCOUNT THAT HAS NOTHING TO DO WITH HER AND TOLD MY MOM SHE NEED TO SEND THEM PROOF SHE IS DEAD OR THE CALLS WILL COME MORE FREQUENTLY. I HOPE THEY GO OUT OF BUSINESS.

       
  • I ordered some electronic equipment for myself after Christmas. I chose delivery address to be the same as billing address, which was my home address. Somehow, when the package went out, it had my name and my step-daughter's address on the label. Now, I had just sent some Christmas gifts to her address for my new granddaughter just 3 weeks before. So I guess they must have thought I lived there even though my actual address information has always been the same as my billing address. As soon as I saw the error, I called in and told Customer service that they needed to re-route the package before it got delivered. I was told they were in contact with UPS and would have that done. I texted my stepdaughter so she would know what was going on and would keep a lookout in case they were unable to re-route. Next thing I know, I get a text from my step-daughter saying that she and her fiancee got home and found a package on the doorstep! So, then I called Customer Service back in order to get a return label so she could send the package back. After going through 3 or 4 different very frustrating calls, I finally called it quits with the regular customer service and called the corporate offices. There, I allegedly spoke with one of the assistants to the CEO who did re-order the merchandise for me and indicated she was going to send out a return label to get the other package back. That was on January 8th – my stepdaughter is still waiting for the label and one of the items that I originally ordered is now on back order! Today (Jan. 21st) I try calling to find out why the label has not been sent. After the 6th call, I finally get an answering machine for another assistant to the CEO. I am to the point of not paying until this is straightened out. This is NOT how customer service is to be done!!!!!!!

     
  • These people are the most rude, unprofessional and disrespectful customer service reps. that I have ever spoke with. They are argumentative on the phone and will even hang up in your face without cause. I closed my account due to this! Never do business with Fingerhut!

     
  • This company has been calling me for the past several months looking for someone named George. When I tell them they have the wrong number, they ask me if George lives there. I've asked them repeatedly to remove my number from their calling lists, but they keep calling. I've reported them to FTC.gov. Hope that works!

     
  • Someone has open and account up with this company with my name. I have been trying to get in touch with their fraud department for over two months and every time I call, this department it rings and goes straight to a voicemail in which someone is suppose to get back to you within 24 to 48 hours. I am a working person and I don't have time to sit home because of the way you run your company in which no one ever contacts me. I would never recommend or open an account with your company as this has been an appalling experience. The representatives have not been very concerned and even the supervisor I talked to was rude. You are running a very unethical business!

     
  • If you call the corporate number listed above, it does not even ring. My phone said I was connected for a whole minute, and I had full reception. No ringing, no busy signal, no automated operator, nothing. Creepy… Is this even a legit company? After reading the above reviews, and from my experience, this is a very unethical business!

     
  • I don't even know who had my number before, but when I got my new number, Fingerhut began harassing me, first with texts, but, stopped those. Now, they call me sometimes 10 times a day. I send their different numbers straight to voicemail, and there is never anybody there, the voicemail is quiet, with some creepy, inaudible, whisper, yet, my voicemail to text translation of the silence always says the words "Hello" and "Test". It's really creeping me out. When I call the numbers back, their system will not let me do anything without giving it the last 4 digits of my SSN, which I wouldn't do, even if I had ever been a customer? That is just dome shadiness right there. I cannot bypass this command by pressing 0 to speak to an operator to tell them to stop calling, because they are calling the wrong person, constantly. Multiple times a day. I have sent an email, explaining that I just got this number, and to stop bothering me, even going so far as to say I would be contacting both the BBB and FTC about the matter of their harassment if I received one more phone call from them. I said it needs to stop NOW, but, I swear, it seems like they started calling more frequently after that email was sent! Fingerhut is, literally, stalking me, even though I don't owe them anything, i have never dine business with them, and have no desire to, ever. Also, what a completely stupid name! They are out of line, thid is out of hand, and beyond a nuisance. It is causing me serious stress. I am ready to take legal action now that they have ignored my email, and have provided no way for me to have the matter corrected with an actual employee over the phone.

     
  • I woul lke to start law suite against Fingerhut so if any one feels the same my email address is krdgifts46@yahoo.com they have no right to just take or keep money they are not entitled to ,with all the lies they tell you they know this is a crime and they sould pay

     
    • I agree. They promised that my billing due date would be changed to a later date in the month but it didn't. It also ticks me off that every time I call those idiots that they have to go thru the spill that the call was an attempt to collect on a debt when in fact I was the one that called them. Then when you get angry with them & may let one or two bad words they end the call making you angrier. I have had this happen on more than one occasion. I had to call 3 or 4 times to finally talk to someone about my situation. I wish I had enough money to buy the company then heads would roll so to speak. I would make some major changes.

       
  • I have been a customer of Fingerhut for over 20 years. Then this happened, a return was lost. It is somewhere between the post office and the return department at Fingerhut. I have explained the matter to them many times, however, they are still demanding I pay the bill.

    The company is now calling me about 8 times a day. Fingerhut is horsing me
    so bad I can set may clock by them. I do not know what to do anymore. There must be something the law can do about this kind of dogmatic treatment by a company.

     
    • file a lost and stolen police report then check the post office and file a lost report, once done forward the documentation to" finger hut" in turn stops you from being legally responsible for item.

       
  • On April 22 Fingerhut deducted an authorized monthly payment from my checking account. Two days later on April 24 Fingerhut deducted another, this time, UNAUTHORIZED deduction from my checking account. I called several times and spoke with at least 2 supervisors who acknowledged the mistake (theft) but refused to return the money. They described their "corporate policy" that requires me to go to my bank and cancel the charge (the bank charges $35) and then send them a copy of my bank statement to prove the deduction was made. REDICULOUS! They know the deduction was made because the acknowledged that they took my money. They hold all the cards! Their "corporate policy" is law. I have no other recourse. Well, I do have other recourses! I have withdrawn Fingerhut's right to have access to my money since they abused the privilege. Further, I will make no further payments until the stolen money is returned. They threatened to add late charges and I hope they sue me so a judge can decide if Fingerhut "corporate policy" is indeed law.

    Is this the world in which we live? Responsibility is no longer appropriate? Do we teach our children if they make a mistake they should look to the injured party to fix it themselves? Despicable! This is outrageous! A company steals my money and refuses to return it and that is ok! Please do not dismiss this because the dollar amount is low. It is the principle of honesty and responsibility. That is not small, it is huge.

    Theft is illegal and someone at Fingerhut should face criminal theft charges. Sure, it is only a misdemeanor but if we have any respect for the law (US law, not Fingerhut law) then someone should be forced to face a judge.

    This could all be avoided if Fingerhut would simply "do the right thing" and return the money they stole.

     
    • I purchased a 3-drawer chest. The total was$130.00.
      I had already made several payments.
      They charged my account for $170.00!!!

      Prior to the supposed confrontation, they offered these cheap little costume rings – "complimentary" for being a good customer.

      I began calling the numbers they gave me to straighten out the supposed misunderstanding. I was ignored ad given two phone numbers to call.
      NO HELP!
      The second number I called was the "Jewelers" they bought the little costume rings from and they waned their $$ from me! They were supposedly "complimentary!"

      Needles-to-say- I won't be shopping with Finger Hut anymore.

       
    • They are a scandalous company!!! They ripped me off and it is costing me $800. They will be ashamed and then some when they have to answer to a higher power for their actions!!!

       
    • How long does it take to process a payment? I will never deal with Finger hut again the way they have messed up my payment account. They turn back money to me and then charged me for what THEY did. Now they have had 20 days to process my large payment and they still have not done it. I am through with finger hut.

       
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