Foot Locker Corporate Office Headquarters

Foot Locker Corporate Office Headquarters
Foot Locker, Inc. Address:
112 West 34th Street
New York, NY 10120 USA
Corporate Phone Number: 1-212-720-3700
Fax Number: 1-212-553-7026
Customer Service Number: 1-800-991-6815

  • To Whom It May Concern:

    On May 26, 2018 I was a customer at foot locker store #7241 a Lakeside Mall in Utica/Sterling
    Heights Michigan today around 11am to pick up my Jordan 11 that I won in the launch locator drawing. After picking up and paying for my shoes, I began walking around browsing in the store. I walked to the back section and was checking out some clothes. While I was there, a store employee got into an altercation with his girlfriend at the store. The girlfriend showed up with a large 32oz + size cup of bleach and threw it all over the employee and the store. It covered the employee from head to toe and got it all over merchandise, another customer and myself. As a result of it, I ended up directly in the middle of the huge puddle of bleach. I did not get any on my clothes however I did get bleach all over my Jordan 3 Katrina (sneaker politics edition release). The bleach faded some of the elephant print on the toe and by the time I got home it had caused damage and discoloring and yellowish on the soles. None of the employees really cared about myself or the other customer. I asked for paper towel and water, so I could clean up my shoes, but I ended up having to go and grab some I saw by the counter because no one got it for me. Mall security came and so did the police. I filled out a statement and then left. Everyone seemed more concerned with the employee who had bleach on him. Mostly they were laughing and joking around about how he got caught cheating. I’m sorry but I don’t really care if the employee got caught cheating on his girlfriend. What I do care about are my sneakers. I’m a serious collector and basically my shoes in my eyes are garbage now. I don’t want to wear bleached out shoes. It was the 4th time I even wore them so basically that’s $200 [plus tax down the drain and even worse if I wanted to replace them, it would cost me at least $300 because they are sold out and I’d have to pay resale prices. Not even a real apology, just ah man
    that sucks bro I’m sorry that happened to you. The employee and the stores merchandise were obviously more important than the customer who was an innocent bystander in the drama a footlocker employee decided to bring with him to work. I tried several times to contact customer service via email and all I got back was that corporate was notified and that they could not discuss the matter. Then after the 3rd email they decided to send me a $20 gift card. What an insult. I don’t feel that I was treated with any respect whatsoever. No apology and certainly no remedy to the situation. I want my shoes replaced and I want an apology. I spend a lot of my hard-earned money at footlocker and don’t feel like the company has taken anything from me seriously. Foot Locker is responsible and vicariously liable for the actions of its employees and incidents that occur while on the premises. What if I had gotten bleach in my eyes or something? Would that matter even be taken seriously. At this point I am disappointed in the way things have been handled and for some reason I cannot seem to get in contact with anyone at foot locker who cares. Please contact me at (248)343-8601 to further discuss the matter.


    Jonathan Carr

  • On 11-01-14 I purchased a pair of sneakers for my younger son via my debit card using my pin number. The next day 11-02-14 I found a nicer pair of sneakers at a different store and decided to return the previous ones back to Footlocker.
    Went to a store in Harvey Illinois, returned the sneakers,completing the return process I was advised to sign to receive credit. I asked the clerk why am I signing when I used debit(like cash) for the original purchase. He advised their policy is if using debit a return is then used as a credit transaction, which is not immediate,,,,0_0 takes a while to receive the funds… Craziness you took the money same day why cant it be either put back to the card same day or cash.
    Decided to call the customer service #800 at 1:30 pm ,to verify, after leaving the store because that policy is not anywhere on the receipt.
    Jake a CSR, answered and I explained my issue. He promptly told me yes that is what they do.. I asked why … then he proceeded to say he really didn't know he was only trained for online assistance.
    Now I'm angry because instead of just saying… i'm unsure but I can try to find out for you. he lied….then said you need to go back to the store manager….0_0. Why when I'm speaking with you now, I then asked for a supervisor, but while asking for one he was talking over me( definite CSR don't) then placed me on HOLD… WITHOUT WARNING!!!!! That's like hanging up on a customer!!!!!!!!!!!!!!!
    Jake then came back trying to explain information he received from his supervisor….I didn't want to hear it .now he has an irriate customer,,,, kept asking to speak directly with him… while he continued to be hesitant. I also advised if you place me on hold w/o warning OR hang up, I promise you may not have a job. Where do they do customer service like that!!!!!!!!!
    I ended up speaking with Eve, who apologized,,, explained the answer to my question.
    However when I asked for the corporate number or address to write in a complaint…….she gave me THE CALL CENTER PO BOX 8066 in Wausau,WI ADDRESS!!! Really I worked in a call centers before and usually those addresses are just blanket addresses, which may filter into a file any some never get addressed!!
    This is one of the reasons why I DO NOT give Footlocker my business, the sales associates have ALWAYS been unprofessional , now the CSR for their online service as well*****from what I've seen lately most are extremely empty. Maybe you need to retrain ALLLL associates in store and online. But you will never get my business. This is a wake up call Footocker to revamp your training with ALLL employees of your company .

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