Ford Corporate Office Headquarters HQ

I'll I went to my arbitration agreement in January and i won the case and FORD had agreed and were supposed to replace my car within 45 days I have been ready the whole time and they have done nothing.56 days finally I was driving to AutoNation Ford in Fort Lauderdale and about 10 blocks from their dealership When a lady hit me her fault 100 percent.she lost control of her car and crashed into my car where I received some injuries. This is all due to the Ford Motor Company not filling the agreement and their mis management on there part they agreed to replace with a new car in 45 days and this all started in October,and then none of this would have happened. I would not have been going to FORD but now my car is in the shop and they said another three weeks and each day I lose money on it. And my poor insurance company is having to do it all because of FORD !And each day my car decreases in value and I lose more money every day because of their miss management and not living up to their agreement and promise that the car would be replaced within 45 days with a new car. This just shows you how unreliable and undependableFORD is.my next step now is go to my lawyer and have him Sue Ford for failing to abide by their agreement and repaying ALL my injuries. THE LADY gave false insurance information to me and the police and it was all a lie now my insurance company Geico has to foot the bill which I feel sorry for because they're having to pay for everything but this company FORD Is Totally irresponsible, FORD IS totally i responsible and should be the one who is at fault and have to pay for everything.now my time to have the lawyer Sue FORD and we're going to sue for as much as possible this just shows how their customer service is to people once you buy there car, they show you how unreliable they are at follow-up trying to help their customers .my father owned a Ford dealership my uncle was regional for Ford for 25 years and now he's said that Ford Motor follow up with customers probably be the worst in the business and in my opinion I agree. Jeff Olson

Sir or Madam:

I am writing this letter today to address a very aggravating and concerning situation that I've been dealing with for a couple of weeks now. Let me preface by saying that I have been a loyal Ford customer for many years and currently drive a Ford truck in addition to the vehicle that will be discussed below. I'm simply looking for a fair resolution.

My car, 2014 Ford Fiesta ST w/ 27,000 miles, was recently involved in an accident where I believe with great confidence that a manufacturer defect is to blame. I was parked on the street of a co-worker's house (with the parking brake fully engaged) and over the course of roughly 2 hours it managed to disengage and roll down the hill, striking another vehicle (fortunately nobody was injured). As per my insurance company, the damages are over $9,000 and potentially even higher. I believe the car should be totaled and that Ford should be required to pay off the lien or provide a replacement vehicle. If there is already nearly $10,000 in damage in addition to the fact that I don't know if the factory parking brake is even competent to function properly, I believe I'm justified in my thought process. At this point, my confidence to operate it safely and without fearing that I'm putting my life, my child's life, or others in danger is completely tarnished. I have tried reaching out to Ford customer service and they continuously tell me to talk to my insurance company, who turns around and tells me to talk to Ford. This is unacceptable on both sides, Geico as well as Ford.

Not only will I feel unsafe driving this vehicle once it is "repaired", but my insurance premium is going to be taking a hit and the value of a wrecked vehicle is horrendous if I were to ever be in a position where I wanted to trade it in for a new model, etc. In researching, I have read multiple instances of similar damage where the repairs were not done properly and problems persist, whether it's a vibrating steering wheel at higher driving speeds or misaligned tires, causing additional expenses when I have to buy new tires much more frequently than I should have to. If I were at fault, then I would understand that the onus is on me, but this was a situation completely out of my control. I did my part to park safely, as I've done thousands of times before, only to be completely let down.

Timeline of Accident : 8/31/15
5:45pm – I arrived at a co-worker's to do some interior maintenance/re-modeling work. I had been at this house several times and parked in the exact location several times in the same car.
6:30pm – co-worker's husband arrived home from work and everything was still fine outside with my car.
7:20pm – the police officer whose car mine collided with arrived home and parked. Still no issues at this point.
7:40pm – neighbor knocks on the door and asks "Who owns the blue car?" I overheard, so I went outside thinking someone had hit my car or damaged it in some way. To my surprise, it had rolled down the hill in the neighborhood (forward) into the back of a Chevy Tahoe Police cruiser. The officer was the first one on site and verified immediately that he did see the parking brake pulled up, and in his affidavit, fully engaged.

Vehicle Info:

2014 Fiesta ST.
Vin # 3FADP4GX0EM211121

Thank You,

Luke Vardanian.

I have owned Fords my whole life. This is my 4th Ford, I had a Ford Escort 2 door, a Ford Mercury Villager, Ford Escape and now the Ford Edge and with the last two issues I have had with my vehicle I will never want to but another Ford because preferred customer care is not one of your major concerns. My husband begged me to purchase a Chevy because both he and my son have 2008 Chevy but I refused to not support Ford but this is my second encounter with poor customer service. I will never own another one.
Ford isn't standing by their product; they're not taking any responsibility for them. They try to get out of their responsibilities by doing anything necessary that they can get away with. I always thought Ford was a reputable company, until I wanted to find out some information about my manufacturers defective vehicle. I found that they weren't very fast after calling Ford headquarters in MI. They're some of the most horrible customer service representatives and supervisors I have ever encountered on this planet.

Ford, you didn't FAIL by making defective inferior vehicles in the past. You’re simply going to fail now if you have the people who are destroying your company make you fail. Please listen to your customer service reps. and supervisors customer relations phone conversation tapes with your vehicle buyers. You will see why your company is failing! You need REPUTABLE well trained supervisors, managers, customer service representatives, auto mechanics, etc. only working for you and who have 100% rating customer values.

Getting back to defective vehicle, with a recognizable and knowledgeable manufactures Cam Shaft issues with the Ford Edges. You need to be responsible for your vehicles that aren't performing as they should and get better people working for you that can be an ASSET to your company and not destruction to your legacy. Research and reviews showed me that you are aware of the issues and that there have been many complains. I have owned Fords my whole life. I will never own another one. My husband and I purchased 3 Fords at one time and have had nothing but problems. Some American companies use Middle Eastern customer service reps, we complain that it's hard to understand them sometimes, but they're never rude or nasty. Maybe they're not nasty or rude because the calls might be monitored.

A long-time employee of a Lowe’s Hardware store in Elizabethtown, Kentucky, Karen Sizemore, thought she had done a good deed by observing a shoplifter walking out of the store with a Dewalt tool kit priced at nearly $600 without paying. She followed the perpetrator outside of the store and got his plate number which resulted in his arrest. Do you know what thanks she got from your corporation??? She got fired for violating one of your policies!! She has been a responsible employee for 18 years, so I think you should reconsider your actions and give her her job back!!! I will be keeping track of this story, and will go to Home Depot instead of Lowe's until the "right thing" is done!!

Dear Ford Associates,

I have a power steering leak problem. This happened today July 3, 2013 in Hazleton, PA. I went to your online site to find a dealer and was directed to Barber Ford. Mr. George Demanski calmed my panicked state. Mr. Demanski showed me where the power steering reservoir was, showed me the leak area and even topped it off. He also suggested buying additional quarts of fluid so I could make it home safely. I then met another pleasant gentleman named, Tim Kline. I implore you to honor/reward persons of Mr. Demanski's and Mr. Kline's character and dedication. For these people make Ford an exceptional company.