Starwood Hotels & Resorts Worldwide, Inc.
Four Points by Sheraton
One StarPoint
Stamford, Connecticut 06902 USA
Reservations: 1-888-625-5144
Corporate Phone Number: 1-203-964-6000
Customer Service Number: 1-203-964-6000
No phone call in 6 tries horrible – do not deal with general manager
Hello. I had a recent visit at Four Point by Sheraton In Eastlake Ohio.
The purpose of my email is to make a complaint and ask for a refund of fees on my account.
Background information. On May 19th, I checked into the hotel as part of a wedding party.
My stay lasted until May 21st. I also had a standard room for my son. However, the hotel has taken several different amounts of money off my card.
The amounts are $547.26, $194.78, and $134. In addition to that cost it overdrawn my checking account and I received for overdraft. I am asking to be reimbursed for the rooms, I was charged for three rooms, and other fees were not explained to me. I do not believe it’s fair that I have to carry the bank fees due to the error of your hotel. I spoke to the general manager to resolve this issue; she only found the need to refund only $167 and she stated that they do not cover overdraft fees. I truly need assistance with this matter.
Room 251 a suite May 19 check out Sunday morning 21st.
Room 227 standard room checked in on May 19th and checked out on May 20th.
Location Eastlake Ohio Four Points at Sheraton Hotel.
