Hakim Optical Corporate Office Headquarters

Hakim Optical Corporate Office Headquarters

Hakim Optical Laboratory Limited Head Office

128 Hazelton Avenue 3rd Floor

Toronto, ON M5R 2E5 Canada

Corporate Phone Number: 1-416-924-8866

Fax Number: 1-416-323-0660

Customer Service Number: 1-877-524-2020

  • My family and me have been customers for more than 20 years. We called yesterday to schedule a follow up appointment with a specific person and we were informed that we could not ook a date znd time with any individual because of confidentiality. Is this what Hakim has come to that I have to waste my time, going to a store not knowing if whom I want to work with is there are not. HOW RIDICULOUS IS THIS. Trust me when I say if this is your practice after more than 20 years you have lost myself and family as customers.

  • I went into Hakim ordered a pair of glasses on Oct. 19 it's been over 5 weeks. I asked before I purchased how long would it take they said a week to 10 days. I have followed up plenty of times and I get the run around, the lenses they tried to make broke, they sent it away to the factory, the factory can't fit the lens in come back and pick another pair picked another pair then they said they would make the lens the same shape I have now, however they came rounded said they can't do anything else, so I didn't take them, and they are withholding the deposit I put down , and I'm still waiting for the other pair they are
    suppose to be making each time I call they have a different answer. I would have left and gone elsewhere but they won't give me my money back
    as they said they would be out of pocket as they already made them. But they made them wrong I shouldn't have to have a pair of glasses I don't like just because someone made them wrong. Please contact me so we can get to the bottom of this.

    Regards Orchid

  • I am bringing a serious concern i experienced and was ripped off and over charged from Hakim Optical.

    Two months ago I purchased eye glasses after looking at an ad by Hakim Optical 2 pairs for $199. I then visited a Hkim Optical store at Woodbine Center. I gave them a doctor prescription for the eye glasses the sales women calculated the charges on a piece of paper handwriting a charge of $549 when I disagreed with the charge then she started giving discount as if she was doing me a favour in the end she brought down the charges to $334 for a pair with Bi-focal lenses as doctors prescription. After almost 10 days the glasses were ready I paid the set amount of $334,

    When i started wearing the glasses i experienced difficulty for reading properly then I got my glasses checked from an other Optical store and was told that glasses are defective and not even Bi-focal at all. As I experienced poor customer service and cheating I decided to contact you and I need my glasses to be replaced with proper lenses and demand a 2nd pair as advertised.

  • Hi I had my eyes checked in jan . Need a prescription so paid over $600 for my glasses .. ever since I cant clean them . Every time I do they look like there s smugness all over. How I clean them.. have the. Spray.. the wipes… and clothes given to me .. had them sent back 3 times to get fixed but still not able to clean them…… I would like something to be done . Like my money back… this was at Harkin in mic mac mall ..Dartmouth .ns canada.. I would not recomend hakim to anyone…some of the staff just roll there eyes at me. Thrres one lady a older blonde lady.. that goes out of her say to help me but.. still cant clean my lens and I need to wear them all. The time… u can get back to me at …sherry_lee_mazzocca@hotmail.com

  • Unbeknownst to me, a “certified” ‘temp’, Michelle Tai, was brought in test my eyes at Hakim on the Guelph Line in Burlington. I was charged $80 & given a new prescription. When I took it to my regular eye-glass maker, they said there was a strange change in the prism on the lens. They phoned Hakim to confirm. Hakim confirmed, so they went ahead with the glasses. I knew the moment I put them on that something was very wrong. The ‘’eye-cross’ condition was 10xs worse, not better. I got a second test done ($70), and he identified the problem as an INACCURATE write-up of the ‘prism’ in my prescription. ~ New glasses were made ($400+). ~ I have tried innumerable times over several weeks to get Ms. Tai to compensate me for the INACCURACY of her work. To no avail, she stalls, wont pick up, hides behind Hakim, and Hakim hides behind her in a stupid game of ‘telephone tag’. In the simplest of terms, she made a mistake. She should accept responsibility for her error as a ‘professional’ and immediately compensate me for the monies spent, not to mention the anguish & inconvenience. ~ Not impressed & will tell everyone I know to steer clear of HAKIM, especially their ‘temp’ “certified” apparently ‘freelance’ employees.

  • Very happy with level of service received at the Ajax store at 1949 Ravenscroft. Anna was very professional and an absolute pleasure to deal with.

  • We are very impressed with the staff at the Woodstock store. The optician adjusted my
    frames even though I had bought them elsewhere!

    The Murphy's
    Woodstock, Ont

    • The Woodstock store has lost my second pair of glasses, this is vehemently unacceptable, just shy of $1000.00, the organizational skills and filing system is pathetic.


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