How to Contact The Hampton Inn Corporate Office Headquarters HQ
Hilton Worldwide, Inc.
Hampton Inn Corporate Office Address:
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Hampton Inn Contact Phone Numbers and Websites:
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Care Phone Number: 1-800-426-7866
Reservations: 1-800-445-8667
Website: Hampton Inn
Hampton Inn’s main competitors are Comfort Inn, Holiday Inn Express, Hilton, Fairfield Inn, Marriott, Hyatt, Wyndham, Staybridge Suites, Springhill Suites, Doubletree, LaQuinta, Best Western, Ramada Inn, Embassy Suites, Red Roof Inn, Super 8, and Residence Inn.
CorporateOfficeHeadquarters.com is not associated with The Hampton Inn or Hilton Hotels. This Website is for informational and review or complaint purposes only.
I stayed at Hampton Inn on 22 Monroe St. in Chicago Illinois my account keeps being deducted for amounts that were already paid for my hotel stay over two months ago
I am currently on the phone with Corporate trying to get this resolved because my account has been deducted 2 times within the last two weeks from two months ago
Another payment was taken out today fraudulently I stay at hotel over 2 months ago unbelievable
I receipts and confirmation number stating fees were already paid and it keeps being updated to withdraw from my account
We were at The Hampton in and suites at 160 Corporate Blvd in Yonkers NY from April 28th to April 30 2023. We were in Yonkers to attend a formal wedding. For the length of our stay we did not have any HOT WATER. We were attending a wedding, and to say that we were inconvenienced was just the tip of the iceberg. Moreover, the staff was well aware of the problem before we arrived. In fact, they knew that there was no hot water on both the 3rd and 4th floor. At the end of the first day they said the problem was fixed, but that was absolutely false. In addition, no attempt was made to change our room, nor did they try to book us at a nearby Hampton facility.
Although we were only asked to pay for one night, that certainly did not compensate for the lack of hot water.
It was particularly unfortunate because it was a lovely facility. We had a large room with a microwave and a mini fridge, and the complimentary breakfast was more elaborate than we expected. Nevertheless, when you cannot be clean and are dressing for a formal affair, it is more than an inconvenience, it is reprehensible. This facility simply does not reflect the standards that I have come to expect from a Hilton facility
My daughter and I had arranged a weekend together in Leesburg, VA. I made reservations at the Hampton Inn. It was quite high for Leesburg area hotels, $252.00, but we had hoped for a nice hotel experience. Several things: 1) The hotel "lobby" was horrible. 2) We were notified that there was a huge water leak right in front of our room and were told that the carpet would be "squishy". Although the staff worked hard to get a grip on it, there was still the damp odor throughout that side of the hall. 3) When we were having issues with getting the TV to work, the attendant at the front desk showed no interest to help. The room was adequate. The entire hotel was just that, adequate. Nothing remarkable. For that price, you would think there would be something nice about this hotel.
I arrived at Hampton Inn Woodbridge NJ at 7am on Friday April 28th, 2023, for a meeting with someone facilitating a conference.
A woman parked in a DIAMOND MEMBER spot close to the front door…
I followed her in…
– only to see her enter a STAFF ONLY door behind the front desk.
Perhaps this employee missed the 'MEMO' that DIAMOD MEMBER parking spots – are for DIAMOND MEMBER guests.
…One has to wonder what other things your staff is 'helping themselves' to, do you do surprise visits, undercover boss…?
I have enjoyed my Hampton Inn stays in the past. Its disappointing to see the lack of professionalism by that employee.
I would like to commend one of your managers. On Sunday, March 12, 2023, I arrived at the Hampton Inn on Albany Wolf Road, Colonie NY. I was in Albany for my Uncle's wake and funeral. The next day I spoke with Deana M. Tope, Manager of the Inn. I asked her about having my suit dry cleaned. She stated that I could leave her the suit and that a dry-cleaning company would take care of it. I told her that my Uncle's wake was Wednesday afternoon. She said that it would be cleaned by the Monday afternoon or Tuesday morning, and that the service would deliver the suit to the Inn. Monday night, a snowstorm hit the area, and caused most of the businesses to close. On Tuesday morning, Deana said that the cleaners were closed and that she did not know when they would reopen. She became very upset that she wasn't able to get my clothes back completed from the cleaners. On the way home that day, Deana stopped at the cleaners. She saw the manager in the store. Although the business was closed, she spoke with the manager. She told him that it was extremely important that her customers suit was finished by Wednesday because of the wake and funeral. The manager told Deana that the suit would be finished by Wednesday morning but that it could not be delivered to the Inn. On Wednesday, on her way to work at the Inn, she stopped at the cleaners. The suit was finished. Deana then brought the suit with her to the Inn. I was so grateful, and although it wasn't her fault, she was very apologetic that it took that long. It's very rare now adays that a Manager of any company would take that extra kind of care for one of their customers. The Corporation and upper management should by extremely proud to have a manger as Deana. She is a special employee and more so, a special person. The next time I am in Colonie I will absolutely stay at that Hampton Inn. Thank you so much for your personal care Deana, you made my stay, a special stay. Please place a copy of this commendation in Deana Tope's personal fie. Thank you.
Katy at the Hampton Inn near I-75 needs to be more respectful when dealing with problems. Priceline.com or Bookings corrected a reservation that was made for 3/26/23 in error and changed to 2/11/23. I was assured by two people working for Bookings.com that the change was made and I received an email confirming the change. When I arrived on 2/11/23 Katy stated that she did not have our reservation' She showed very little remorse of what a surprise it was for us to hear we did not have a room. She further stated she had no control over third party reservations and again showed no remorse over our situation. I became upset because of her attitude and stated that this should not happen to anyone. She would not look at the email I had on my phone showing the changed date confirmation. She stated I could go elsewhere if I didn't like it. I understand that the Priceline/Booking computer system is not communicating with the Hampton Inn computer system that is the problem. However, I feel Hampton Inn should not allow this to go on if they are going to used third party booking companies. Katy, in my opinion, not suitable for the Hotel front desk position. I was an Auditor that traveled for many years staying in Hotels/Motels and never have been treated with such a non caring attitude,
Worst experience ever. I heard 3 different desk clerks telling guests they were rude when all they did was ask a question, I reserved a Handicap room on the 1st floor and was put on the 3rd floor, Gainesville advertised a Business center which I confirmed at booking to only discover there is NO Business center on site, treated rudely by staff when I told them my room was hot and that I could leave. This seems to be their standard reply to guests "you can check out and go elsewhere". One smoking area with 2 chairs and the butt can was overflowing the entire time. I suggested a nice bench out front for guests waiting to be picked up by a Uber that dont smoke. The majority of guests booked were there to visit Shands Hospital, and no discount for all these people coming into town for Shands. I will never book from Hampton again and I am in the hospitality business.
Misrepresentation on your website: NO BUSINESS CENTER!
The Hampton Inn and Suites is Lake City's premier limited service hotel. This beautiful, state of the art facility offers luxurious guest rooms, a fitness room, business center, suite shop, outdoor pool and spa, and so much more, all nestled in a gorgeous five story complex. The Hampton Inn and Suites combines superior accommodations for both the business traveler as well as the vacationing families with a touch of southern comfort and hospitality.
My husband and I recently stayed at a Hampton Inn in Opelika, AL and were so disappointed with our entire stay at this property. Immediately after unpacking in our assigned room we noticed the TV was in Spanish and as much as we tried to convert the language, we were unsuccessful. The front desk clerk could not provide assistance and recommended we change rooms, so we repacked our belongings and waited for the clerk to bring our new key. We were weary from a long day of travel and finally decided to retrieve the keys from the front desk in person, which we did but only to realize the A/C was not working in this room. Once again we had no choice but contact the front desk clerk again and this time we requested that she accompany us to our room to make sure everything was in working order. The desk clerk checked out the TV and HVAC and assured us they were both working properly. The condition of the room left a lot to be desired, it appeared the carpet had not been swept as the corners left and right of the entrance door held a deposit of various bits and pieces of trash. The bathroom was in need of a deep cleaning, mold and various of other issues.
I shared the above by way of the hotel survey and got a reply stating their appreciation to our bringing these issues to their attention. It appeared to be a "canned" reply and after talking with a friend who I know to be a Hampton Inn customer as well, she too had a bad experience in Montgomery, AL lead me to take another avenue in letting corporate know of our recent experiences. We have been a customer for many years and if this is the new standard for Hampton Inn then we will bid them a huge farewell.
I am a very concerned customer. I have worked in hotels for years . which comes to my point of tipping$ I have stayed in the Hibbing Minnesota hotel numerous times recently I have come a little bit of an acquaintance to the housekeeper's there . My last day I asked the specific people if they received my tip and they said no I was very embarrassed, Shocked, and very disappointed in the hotel. I've had this happen in our hotel numerous times I can't put any blame on someone but who's ever going in those rooms 1st is not making affair for the other people it's called entitlement. Obsession, or somebody just having a drug problem. I will be staying at the Chisholm Inn. #handsoffthetip$