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Hendrick Automotive Group Corporate Office Headquarters

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Hendrick Automotive Group Corporate Office Headquarters
Address: 6000 Monroe Rd., Ste. 100
Charlotte, NC 28212
Email: n/a
Corporate Phone Number: 1-704-568-5550
Fax Number: 1-704-566-3295
Customer Service Number: 1-704-568-5550

22 replies on “Hendrick Automotive Group Corporate Office Headquarters”

I had an absolutely horrible experience with the service department at Hendricks cheverolet in Naples, Fl. I took our 2017 equinox in to have the AC checked as it was not blowing cold air. All that was supposed to be done was diagnostics to see what the issue was as I needed the car back at the end of the day. I had an extended warranty with car care and they assured me that they would take care of things with this company and I would not have to do anything on my end except to provide them the warranty co. As I did. No reply back from them for 6 hours. I called them and they told me they needed the car overnite. I specifically told them I needed the car back at the end of the day or a loaner. They told me they do not do loaners. Ok fine , give me my car back. Well I did get my car back and set up a time to have the work done at a later date. Forward a couple hour and engine lite comes on and vehicle is stalling out at every stop lite. Whatever the technician done when he done diagnostics for the AC problem must have screwed something else up with the car as it would not run correctly. Didn’t trust the way the car was running so I rented a car for a few days so as not to get stranded along the road. Took vehicle back for the rescheduled appointment to have the AC repaired and told the service manager of the other issue with the car stalling at red lites or stop signs. Got a call back bout three days later and they said the car was done and I could pick it up. I asked the service manager about what the found out about the stalling issue and he said he had to check with technician. A call an hour later said they will be needing the car another day or two to fix the issue. Service guy never wrote up the stalling issue so it was never looked at and all they did was fix the ac. In the meantime I’m paying over $100 a day for a rental. I mention this to them and they tell me that won’t cover the cost of a rental. Total crap from them from start to finish with I keep promises and blatant bald face lies from their service department. I will spread the word about my Hendricks experience with all I know and will continue to write horrible revues about them across the board. Never ever again.

I’m reading these comments, and there seems to be an issue with customer service at Rick Hendrick dealerships. Is he aware of this? He should be since his name is on all of these dealerships.

I contacted Chad Woods who is the customer care manager to resolve a problem I encountered during a service appt. at Northlake BMW. When I called Chad Woods he didn't answer so I left him a VM. After a few days he called e back, I explained the problems I encountered and he was going to call the GM and service manager to get a resolution. This was the last time I heard from Chad Woods. I attempted to call him several times only to get his VM, I did leave messages. It has now been 2 weeks and Chad Woods never returned my call. This is Hendricks customer care team leader, very disappointing. If Hendrick would take care of his customers, they wouldn't need to spend a fortune in advertising and attempts to win back the customers they turn their backs on.

Planned to purchase my second preowned BMW from Hendrick BMW of Charlotte (under the management of Cliff Spangler GM). Instead, in all the years I have bought and traded in my BMWs since 1986 I have never had a worse experience than dealing with this dealership. They truly are an example of why used car dealerships have such a bad reputation.

Have you ever wonder why customers who have purchased vehicles from Hendricks Auto Group never come back to buy others?
Have you ever wonder why customers tell their friends and co worker, you should think twice before buying from Hendricks Auto Group.

well, I think I know why after the experience of your "HENDRICKS CARE" policy first hand and I want to share this with everyone and anyone who will listen or is in the market for a new or used car.

This is my experience with your group and its started in March of 2019, when I purchase a beautiful new black out Ram 1500. Vin 1C6RREFT2KN740495, I was even talked into your platinum service agreement/ warranty program from your Ram dealership in Concord.

Besides one recall that was handled during a oil change, not much has went wrong, until early 2020, I had a service code come up at 34,000 miles that said "Service Traction Stability Control" .

Took the truck in, they said its fixed, Paid the $100.00 that you said I had to pay and on my way.

Well it happed again and again and again and again, I believe five time to date I have had this truck into service for the same issue.

so, on the last time I dropped it off, I told Richard that I don't believe they are going to fix this and it might just be a lemon and I want to look at trading it off, however I would need Hendricks help with trade value and any discounts they could do along with Chrysler helping out due to the on going issues.

In other words I needed Hendricks to be my advocate and fight for me, your customer, given the hell of this truck issues.

When I dropped it off I spoke to your sales man and held nothing back. He took the information and went to the glass enclosed booth to let the actual people who make these deal happen and came back and told me that I would be better off downgrading to a classic or Tradesman. I was shocked he would say this and astonished how quick he came back with this insulting information. Never looked at the truck or ran any numbers to speak of. I told him I am in this situation of no fault of mine and again begged for Hendricks to step up and be advocate for me and to look at the whole picture of what I, the Hendricks customers, was unfairly place into.

He then said, which I was even more insulted that he would say I would need to put out anywhere from $3,500 to $4,000 if I wanted to stay in the same type of truck. WOW, I got up and walked away.

It was clear that the goal of the Hendricks sales team was to take full advantage of this situation in a effort to profit from and to rid its inventory of trucks that were not selling.

As this was not insulating enough, Richard told me that Chrysler would only give me $1,000.00 toward a new truck purchase. I told Richard my feeling and how I was treated and he said he would have some other salesman call me. The other salesman called and basically did the same things as the first. I point blank told him where we needed to be and he said he would get back with me. I also never heard back from Richard if Chrysler would increase the low $1,000 assistance.

Nothing but CRICKETS on that return call and nothing but CRICKETS from Chrysler.

6 days later;

I picked up my truck and spoke to your GM and it was clear that neither Hendricks or Chrysler were going to help resolve this.

So, when I hear that "HENDRICKS CARE" I can only think that they care about profit over customers and they only care about that last sale and don't care if you never purchase a vehicle from them again.

This is my experience with your auto group and I hope will be my last. I now have a story that I can share with others through any means I want and help educated people on what it mean to "CARE" about something. I just hate the fact I have to step into your dealership for future oil changes and of course service work, because I have no doubt that this issue will come back again and again.

So, All I can say "THIS IS HOW TO LOOSE A LOYAL CUSTOMER FOR LIFE"

Purchased a new CRV 2017. Not at a Hendrick dealership. The button on shifter fell off recently while driving. Was able to temporarily replace. Made appoint at Hendrick Hickory for the repair who advise the problem was on "recall". Took in for the repair but the experience went "downhill from there". Received high pressure tactics to have other service performed! Gave me a ridiculous amount of time needed to perform the repair! Noticed every customer in the Hickory Honda Service Dept. while there under went the same routine. Took outside the area to 'discuss' their service! No doubt we all got the same high pressure tactic. I realize that service performed most likely generates a lot of revenue, but it is not considered 'professional' in my opinion to employ such tactics. Took my CRV to another dealer instead that was nearby and got a more reasonable quoted to have repair made and had the service satisfactorily performed there. I would not recommend Hickory Honda based on personal experience and believe the Hendrick Corporation should be made aware of this tactic being used at this dealership. Yesterday got a letter from the Hickory Hendrick Honda advising me they "Recommend" a "Transmission Service"
. Strange, the dealership who made the repair didn't send a letter advising me of the same leaving the opinion, "just more high pressure tactics by Hickory Hendrick Honda".

Kenneth H.
I tried to purchase an 2017 Chevy Impala from Hendricks Chevrolet in Buford GA. I had received an email from the sales manager stating that the car was in their inventory, but once the talks got down to what I wanted to pay, all of a sudden the car had been dealer traded. I don't believe a word of it as their website shows the car still there. if they did not want to deal, the sales manager should have said so. makes me not to want to support his NASCAR drivers any longer.

I BOUGHT A 2010 BUICK LACROSSE IN 7/30/17, I HAVE TAKEN THIS CAR BACK AND FOWARD TO RICK HENDRICK AT SOUTHPOINT SERVICE DEPARTMENT SINCE I GOT THE CAR. NOW THIS PASS FRIDAY 9/29/17 THE ENGINE LIGHT CAME ON, SO I TOOK THE CAR BACK RICK HENDRICK SOUTHOPOINT IN DURHAM. MONDAY 10/2/17 I WAS TOLD THAT THE CATALYIC CONVERTER NEED TO BE REPLACE AND IT IS NOT UNDER MY EXTENDED WARRANTY THAT I WAS PUSH TO GET. I HAVE NOT HAD THIS CAR FOR A GOOD 2 MONTHS AND KNOW THEY SAYING I NEED TO PAY 1300 DOLLARS. I AM NOT PAYING THAT, I'LL LET THE CAR GO BACK BEFORE I PAY THAT…..

I purchased a vehicle from Hendrick Toyota in Wilmington NC. Buying experience was ok, but the follow up customer service leaves Alot to be desired. Once your purchase is final, don't expect return phone calls or answered email. I'm quite disappointed and will probably never buy from there again. However I took my vehicle to Jeff Gordon for some repair work, and they have (by far) the best customer service, great work, and a great group to work with (Jeff Gordon Collision). I would like to send a praise out for Kevin Kutz and Dendi Lawrence for the superb customer service. This will be the place I purchase my next vehicle!!

Mr. Hendrick-You have all these dealerships all over the place and your service leaves a lot to be desired. My observation is that you need to hire someone to audit your dealerships for customer service and where it is lacking there needs to be some improvement. I've read all the good and bad reviews for your various dealerships and there needs to be some changes so that what you stand for and what actually happens with your customers coinside. I just recently made a purchase at a Charleston South Carolina dealership and it was an ordeal to say the least. Eventually my persistence paid off and I can say that I'm satisfied with my experience. But who needs to go through "stuff" when they are paying money for what you are selling. There need to be happiness for the customer especially and for the dealership as well. Come on and get yourself together and stand up to your standards!!!

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