Henri Bendel Corporate Office Headquarters HQ

Henri Bendel Corporate Office Headquarters HQ
Limited Brands, Inc. – Henri Bendel Stores and HenriBendel.com
Three Limited Parkway or P.O. Box 16000
Columbus, OH 43230 USA
Corporate Phone Number: 1-614-415-7000
Fax Number: 1-614-415-7094

Customer Service Number: 1-800-423-6335

Henri Bendel
712 Fifth Avenue
New York, NY 10019
Phone Number: 1-212-247-1100

  • I'm trying to do an size exchange for a set of rings I purchased and when calling Customer Care I am told there is no such thing an exchanging an online order. Instead, I would have to return the item, get charged a $4 return fee, then have to re-order the item again.

    I mentioned to the service rep on the phone that your exchange policy online clearly states:

    HOW TO EXCHANGE AN ONLINE PURCHASE BY MAIL (*by this title you would think that exchanging via online purchases are possible…)
    In the event that you are not completely satisfied, we will be happy to accept an exchange of your order. To ensure proper handling of your order, be sure to do the following:

    Complete the return slip that arrived with your order in its entirety…. You will not be charged a $4 shipping fee if you are exchanging.

    They said that they can't explain why the website says that but that they can assure that they aren't lying to me. The incompetence of HB customer service is absolutely appalling. This has been quite a frustrating Henri Bendel shopping experience!!!!

  • Poor customer service experience. Nick Arias at international plaza in Tampa, Fl has ensured I never purchase another handbag for my wife and warn others of an experience unexpected in a store of this caliber! This may be reason for slow sales and no one in store while other high end shops are busy.

  • hello i purchased 3 bras 2 of which are the same from your oshawa location 3 weeks ago and am very annoyed by the lack of loops for the strap hooks on the back of the bra, the strap will not stay in and it is ripping the material apart already… i would not suggest these to anyone

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