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  • Hotwire Corporate Office Headquarters

Hotwire Corporate Office Headquarters

How To Contact Hotwire Corporate Office Headquarters 

333 Market St., Ste. 100
San Francisco, CA 94105 USA
Corporate Phone Number: 1-415-343-8400
Fax Number: 1-415-343-8401
International Customer Service: 1-417-520-1680
Customer Service Number: 1-866-468-9473

 
  • I used hotwire and booked a room at your book then find out what motel you get special. the motel that I was setup with is a dump I stayed there once before and got bedbugs ,my cousin stayed there two months ago and got bed bugs.I cancelled the room and hotwire will not refund my money ,I booked three months in advance so there should not have been a issue , so far it has cost me 120 dollars for something I will never receive ,hot wire sucks and I will tell everybody I know about it.

     
  • I reserved a car on September 21, 2017 in St.Helena, California. When I got there, "they" had no cars! Arrgangements were made locally for somewhat of a workable situation, with Enterprise. Your customer service on the the telephone was aweful! Even when connected to a "supervisor". HOTWIRE should be ashamed! Iam sure I wont hear back for you, but my experience was aweful! Switch and bait.

     
  • I BOOKED A ROOM WITH HOT WIRE WHEN I GOT THERE THEY GIVE ME A ROOM ON THE SECOND FLOOR THEY HAD, NO ELEVATED! MY HUSBAND HAS TROUBLE WITH HIS KNEE'S AND I EXPLAINED THAT TO HER, THE ROOM WE GOT WAS VERY BAD.I DID GET MY REFUND. BUT, I GO TO THE NEXT HOTEL AND IT WAS MEN WATCHING THE FOOTBALL GAME AND THEY WAS LOUD ALL NIGHT, CALL AND COMPLAIN NOTHING WAS DONE ABOUT THAT.HOTWIRE IS A HOT MESS!!!

     
  • I have used Hotwire for many years for our company travels. I am extremely disappointed in the Customer service. We have had a huge problem with booking hotels then arriving and the hotels would not honor the reservation. Saying that they were booked up. When I called Hotwires Customer Service I was disappointed that the person's on the other end did not speak English very well. It seems that Hotwire has contracted their Customer Service calls overseas to the Philippines. I am not objective to this. For U have traveled to the Philippines and love the Phillipino people. But my problem was not handled at all. The manager of this service could not even pull up my reservation.

    In the past I have been a very loyal Hotwire Customer. Me and My company spend thousands of dollars with Hotwire every year. Unfortunately it seems that they are no longer able to give proper Customer Service there for I will be forced to not use Hotwire anymore. It saddens me but I cannot count on them and they have proven that they are no longer a reliable company that cares about it's customers.

     
  • Your customer service team is absolutely awful. I was promised that I was going to be given my money back because I had an unexpected surgery. They advised if I faxed the medical documents or emailed them I would have to wait about 2 weeks and someone would get back to me. I was never given my itinerary number, so the agent provided it to me. I sent the email in a timely fashion and waited the allotted time. I never received any notification, so I gave them a call. I was told they were still working on it and to wait a week, but they received it and approved it. I waited a week and never was given my money back. I called again and was told they never received my email and to send it again. I sent the email again and called back two days later to confirm they received it. I was told they did not receive my documents after verifying the correct email address twice. I resent the documents by email and fax again. I waited two days once more and called back in to confirm. I was then told there is no account whatsoever and I was mistaken even though I have the charge on my credit card with the confirmation number beside it. So not only did this company provide me awful customer service, I am still waiting 2 months after sending in multiple documents for my money back. At this point I have tried to call the corporate office and you are advised to speak to customer service agents who do not care to help you. I am very irate and will make sure nobody I know ever books a room, flight, or car with this company. It is funny because another company gave me my money back for my flight, but I cannot get money back for a hotel. Just ridiculous!!!

     
  • Omg my experience with hot wire was so horrible booked me at a hotel that had no rooms let and took my payment they booked me for another hi otel stating it was free 600 am i wake up another 150 taken off my card…

     
  • Hotwire itinerary 5093504656
    My husband and I used your site to book our Anniversary Chicago trip. I booked the "HOT DEAL" rate fully expecting a hotel with the amenities hotels offers.
    Instead HOTWIRE booked us in an Extended Stay America – where there is NO HOUSEKEEPING, NO FRESH TOWELS & LINEN unless you want to pay an extra $10.00/day.
    (From their site)
    • For 8 or more night stays: One "full service" housekeeping is provided each week. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day. Additional full or refresh services are available as outlined below.
    • For 1-7 night stays: Fresh towels and linens are available at the front desk as often as needed.
    Full Service (provided weekly): Dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Additional Full Service can be purchased at $10 per service.
    Refresh Service (optional service): Replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens.Refresh Service can be purchased at $5 per service

    Extended Stay America – Chicago is considered APARTMENTS according to their own website and others.

    HOTELS.COM website

    No-frills Hillside apartment with kitchen
    • Free continental breakfast, free WiFi, and free parking
    Main amenities
    • 122 apartments
    • Coffee/tea in a common area
    • Air conditioning
    • Front desk safe
    • Self-serve laundry
    • Limited hour front desk

    ORBITZ webiste

    Rooms
    The 122 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and safes are also standard. Weekly housekeeping is available.

    YELP WEBISTE

    Quick heads up that house cleaning only visits if you stay longer than 7 days.

    I don't know how HOTWIRE considers this a HOTEL but this is definately NOT what we had in mind when we booked. When booking a hotel there's certain EXPECTATIONS like housekeeping service, fresh linen, etc NOT having to make our OWN beds while vacationing.
    When I called to HOTWIRE to cancel this booking I got the same respond they must read from a script. No customer service at all, they were rude and unfriendly and very unsympathetic to our situation. So now we will spend our week in an apartment building.
    NEVER will I use this site and make sure I tell everyone I know.
    Very disatisfied customer

     
    • Reservation 5093504656
      So we're in Chicago checked in to our hotel that both my husband and I complaint about to HOTWIRE after reading the reviews and we're definitely NOT staying there.
      Block, urine, hair and who knows what else on the bed. NO breakfast like I had asked as my must before booking. The whole hotel smells, it's dirty
      My husband is on the phone with them now and of course they don't care, too bad for you, we've got your money for the week.
      I dare any HOTWIRE employees to sleep there.
      No one would. Why can't they just make it right????

       
  • It took me three calls early this morning to make a reservation for a Standard Suv. First attempt, the terms of the prepaid agreement was incorrect regarding the taxes. The young lady hung up on me because I questioned her regarding the terms of the contract. Upon calling the second time I spoke with Jay-Jay. He took my detailed request for a standard Suv, placed me on hold for some time, returned to the phone to say that he was still checking. After holding again for a long time I hung up. Third time calling, I reached Jay-Jay again. I gave him the same info and was placed on hold again. He returned to the phone sounding annoyed. He rushed through the required billing info and reading of the agreement. Several times I needed to ask him to repeat a segment of the terms because he was rushing through it which made it difficult to understand what he was saying. At the end he stated MIDSIZE when I CLEARLY STATED STANDARD. I asked him to change it to standard at the time he stated that it had been already confirmed. I did not give him the approval to issued/process/release the reservation and he did not state/inform me that he was going to release it. I requested that he issue a correction which was denied by him and a "manager". Hertz Car Rental informed me that Hotwire needed to make the change since it was prepaid. Jay-Jay informed me to enter the change online at Hertz. It is unreasonable for me to pay a penalty for a mistake that was made by Jay-Jay when I was not asked if I agreed to what he had rushed through with an annoyed and impatient attitude. He actually released the reservation without asking me if I agreed to all of the terms… It seemed he issued the reservation as he was reading Midsize. Perhaps it's too much to expect courteous and professional service at 2:15 in the morning. I would like to remain a happy customer… Please make the necessary change to my reservation from a Midsize Suv to a Standard Suv as requested the three times I called. Please give this your immediate attention as the dates for the use of the Suv is fast approaching for my 6'6" passenger.

     
  • Hotwire is a nightmare. I cancelled my vacation within the 24 hours. They have jerked me around about refunding my money. I received an email from a supervisor stating my money would be returned in full. The customer service is somewhere out of the U.S.A. and they will put you on hold for 30-60 min.,sometimes never com back to the phone. I have wasted a least 4-5 hours total trying to talk to these people and get my money. They absolutely NO RESPECT OR PROFESSIONALISM. A bunch of rude idiots !!

     
  • I booked a hotel for March 16, 2016 through March 21,2016 in Atlanta,Ga. I had an emergency, my 96year old mother fell and broke a pelvic bone in addition having been diagnosed with a terminal illness. I took the earliest flight to Florida where she lived with my sister. She was admitted to Ocala Regional Hospital on March 15th,2016, due to her age, surgery couldn't be done. On the 19th of March, Hospice took her from hospital to her home in Florida, living with my sister. I stayed with my mother until her death on April 2, 2016. I have sent hospital data, date admitted and discharged, letter from hospice asking for consideration from Hotwire to return my hotel cost of $368 due to my emergency situation. Hotwire has declined a refund after endless documentation was submitted that I could obtain. Hotwire representative told me that my bad review would not hurt hotwire. I was on hold for 30 minutes trying to talk to a supervisor. I gave up holding as I'm sure that was the plan.I will continue to pursue my refund. If a death certificate will be enough to prove my emergency, I can provide one. Very stressed and disappointed. Linda LaManna

     
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