How to Contact H&R Block Corporate Office Headquarters HQ
Company Corporate Address:
One H&R Block Way
Kansas City, Missouri 64105 USA
COMPANY Corporate Phone Telephone Number:
More Phone Numbers and Contact Information
Customer Care and Support Phone Number: 1-800-472-5625
Jobs: Online Job Listings
Email Help & Chat: Contact Page
Website: H&R Block
Corporate Stock Symbol: HRB
Reviews and Complaints: See Below or Click Comments Link
Company Profile and Bio:
H&R Block is famous for its income tax preparation services. H&R Block provides tax, banking, and business consulting. H&R Block is the premier tax service provider in the US.
H&R Block’s competition includes Jackson Hewitt, Credit Karma, Liberty Tax Service, and Intuit TurboTax.
H&R Block’s Customer Support Phone Number is 1-800-472-5625. The company does encourage users to use its technical support system and help forums on its website.
BUYER BEWARE! I have been a loyal customer of H&R Block for several years and have the auto renewal for the Premium & Business software. I received an email saying that the software was almost here and my credit card would be charged mid November. Then I received nothing. I have tried calling customer service to see what is going on twice and once was transferred to a manager but after being transferred I got a message that I would have to call back later as they were not taking calls. This was during the day! In speaking with customer service they told me I would just have to purchase the software at the going rate and that they could not give me the discounted rate I signed up for with the auto renewal. What a disappointment in H&R Block. I would like to stay a H&R Block customer but if this is how one is treated I don't know if they deserve my loyalty!
I have been trying to cash a check that your company sent from my state tax. The My block is not working at all. I have called for 2 weeks and get sent from one person to another and not one has gave me any answer. I have been doing my taxes with your company for over 5 years but I am DONE.
worst company to deal with when you are trying to get your software purchase refund
Save your time and energy and DO NOT attempt to use the H&R Block office at the Shadle Center in Spokane WA. After meeting with one of the employees on 2-15-21, an agent promised to prepare my taxes starting on the 19th. 23 days later, after making numerous phone calls and email requests for some type of reply as to the status of the filing, and receiving absolutely zero response from this office or agent, I decided to drive there and pick up all of the documents I had supplied them with. I want to repeat, this office and agent refused to communicate whatsoever for 3 weeks!! Period, not one time did they attempt to contact me as to the status.
When I arrived at the office, and requested possession of my documents, the receptionist reached into the file drawer next to her and immediately pulled out a folder with the documents. Nothing had been done, the so-called agent had done nothing with my documents for this 23 day period. I contend that she did not want to, and/or was incapable of preparing my simple set of taxes. I had spoken with her twice over the phone prior to the day my spouse and I met in her office cubicle.
My takeaway from this experience is that she deliberately chose not to call or communicate with me, and that she must have given the receptionists orders not to return my calls. Talk about gross incompetence. I can only imagine how many mistakes there would be if I had actually allowed her to finish my return. I feel fortunate to have avoided the problems that this office and company would have likely made for me.
I chose to spend a bit more of my time creating this message for the sole purpose of helping others to avoid working with this incompetent office.
Thank you HR & Block for not correcting my tax return after the person who was to take care of the filing did not do his job. Even the lady who reviewed the return did not do her job – cost me the stimulus check refund. Thank you – no I will not use this service again. Sad that you could not even correct the return after phone calls made.
After eternal hold times, and transfers, I proved to H&R Block via emailed screen captures, that their software was defective for even simple W-2 tax returns which use form 8962 for healthcare.
Originally, they asked for only my receipt and mailing address by email to process a refund. That's it. Then someone called, asking for my social security number.
Then, when I emailed again, asking where is my promised refund, they replied, asking for my date of birth.
Very suspicious, looking like a setup for identity theft, and they are obviously trying to wear me out with all their demands, rather than honestly admitting their flaw, and issuing me a refund. Outrageous.
NEVER EVER WILL I USE H AND R BLOCK AGAIN, I USED TO BE A LOYAL CUSTOMER BUT THE FALSE ADVERTISEMENT AND REDICOULOUS UNREASONABLE FILING FEES ARE TOO MUCH, UP FRONT COSTS THEY ADVERTISE IS FALSE NONE OF THE TAX AGENTS REALLY KNOW TILL THE END AND AT THAT POINT THEY HAVE DONE THE WORK MAKING PEOPLE FEEL OBLIGATED TO PAY, H&R BLOCK IS A JOKE NO MATTER WHAT OFFICE YOU GO TO.
ALL CUSTOMERS BEWARE: YOU ARE RISKING FINANCIAL HARDSHIP FOR YOURSELF AND YOUR BUSINESS IF YOU FILE YOUR INCOME TAX AT THIS H & R BLOCK COLTON OFFICE. I FILED A 2017 AMENDED AND CORRECTED AMENDED FAMILY LIMITED PARTNERSHIP INCOME TAX RETURN FOR OVER $9,000 ON FEBRUARY 2018 WITH SAM WILNER AND HAVE NOT RECEIVED THIS REFUND AS OF APRIL 2019. THE FRANCHISE TAX BOARD IN LA INFORMED ME THAT BOTH RETURNS WERE FILED INCORRECTLY, AND SAM WILNER WILL NOT ADMIT HIS MISTAKES WHEN CONFRONTED WITH THESE FACTS. FILING THIS RETURN COST ME $610.00. I HAVE TO REFILE THIS RETURN AT ANOTHER BUSINESS AND PAY ANOTHER TAX PROCESSING FEE DUE TO SAM WILNER’S MISTAKES. I LEFT 3 TELEPHONE MESSAGES WITH OFFICE MANAGER BOBBI STANLEY AND NEVER RECEIVED A RETURN PHONE CALL. THE SECRETARY DECLINED TO PROVIDE ME WITH CONTACT INFO FOR DISTRICT MANAGER YULIO RODRIGUEZ. I SHOWED UP UNANNOUNCED AT THIS OFFICE TO GET ANSWERS AND ASKED FOR THE $610.00 REFUND DUE TO SAM’S 2 MISTAKES. BOBBI STANLEY DENIED MY REFUND REQUEST AND SAM WILNER WANTED ME TO REFILE FOR A 3RD TIME. ANY LOGICAL CUSTOMER WOULD NOT REFILE A 3RD TIME WITH SAM WILNER AND RISK NEVER RECEIVING A TAX REFUND. AVOID THE COLTON OFFICE AND FILE YOUR PERSONAL AND BUSINESS INCOME TAX RETURN AT ANOTHER BUSINESS IF YOU DON’T WANT THIS MISTAKE HAPPENING TO YOU.
"Unanimous" I am so sorry for your losses. You have been hit hard beyond compare. I lost only $900 due to a mistake on my return form caused by an H&R Block agent. You have lost much more. I only hope that you and your family are still young enough to be able to rebuild once again. Good luck to you and your family.
We have been fighting since August 2017 to prove our debt was paid in full. I keep hearing a lot of the same things we have been told over and over. Today we received letters with the intent to seize our property for 4,300 of which we were under the impression we didn't owe. After spending over 3 hours on the phone with IRS, come to find out, she never added the extra 10% we were fined for pulling money out of our 401K to save our home from Wells Fargo of which we still lost it due to them selling it out from under us in the middle of modification. So in the last 3 years we have lost our home, spent a year an a half paying off one debt just to have to turn around and start paying again because our taxes were done right the first time. We paid over 500 dollars to get thigs straighten out. I agree that they should be shut down.