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  • HTC USA Corporate Office Headquarters

HTC USA Corporate Office Headquarters

How To Contact HTC USA Corporate Office Headquarters

13920 Southeast Eastgate Way
#200
BelleVue, WA  98005
Corporate Phone Number: 1-425-679-5318


 
  • Wow after reading all these comments I almost feel as though it is a waste of time to try and get a phone replacement from them because of my battery burning up…..thanks for the info !!!

     
  • This is ridiculous!!! I sent my HTC to be repaired by the company (Ticket 217298840000898). They received my phone, according to a signature given to the USPS, the 20th of July and I still haven't received it back. They keep saying they are going to elevate the case. It should be elevated almost to the moon right now. Their system didn't even show they had received it until the 29th of August. Each time I call them "case handler" gives me a different story. It ranges from "it's repaired and we are waiting on a shipping label" to "they are repairing the phone".

    It has been almost 2 months since they received it. I am a psychotherapist and use the phone for crisis calls. I have tried to contact the US Corporation headquarters, but just get an answering machine and no one returns my calls. Ugh!

     
    • AGreed!!!!! HTC IS A JOKE!!! Bunch of morons!!!!!!!! Had phone for almost a log and apparently they can’t get ahold of their repair dept where phone is.
      No one can tell me anything!!! WORST CUSTOMER SERVICE EVERRRRRR!!! I’m about to call the news and plaster this everywhere!!!!!!!! Along with the BBB and my lawyer!!! Idiots. Good for nothing!

       
  • Ticket #: 217288840001677. HTC has my phone for eleven days, can't fix nor can they find it. CS just give me excuses.

     
  • Waiting three weeks for replacement HTC 10. Paid $599 credit card hold for replacement but none available to send me. This is unacceptable. Bought it from HTC on their website at Christmas. Eight months old and touch screen unresponsive. Can manipulate text screen with mouse but can't take calls. Customer not good. Escalated to case owner then supervisor but no response other than shortage beyond our control. Wait another week.

     
  • Worst phone ever! Purchased a htc bolt and within a month it stopped charging correctly. Had good customer service then but after my phone caught fire they want me to send it back and its going to take up to 4 weeks before i will know anything. When i took it originally to the store i bought it from they wouldnt do anything and said i had to contact htc. That was when it wasnt charging properly. Did i mention they ask if i wanted them to repair the phone. Duhhh it caught fire and they think i want that phone back in my house. Lucky for them its just a phone they are replacing and not my house! No phone for a month or more! Pathetic… I have posted the issue on facebook hoping to alert others to not purchase a htc phone.

     
  • The same can be said for my HTC Bolt also . With in 4 months the screen went out and provider game me new phone but with in 4 months again the screen went out again. Then made big mistake of sending to HTC repair (cost $35) they rec'd it on June 5th. After not hearing from them by June 21st called about the repair. Was told they where waiting for parts and they would be in soon. Called back June 28th was told the same thing. I then talked to supervisor and asked for phone to be sent back even if not repaired. Told I would receive confirmation number in 24-48 hrs. Did not receive this confirmation number by the evening of June 29th so called again and was told again 24-48 hrs. ON July 1st called again and was told same thing. And again on July 3, July 5th and again on July 7th.
    Was then told to call corporate which goes to voice mail and then never get back to you. Really think their product and service is the worst and will not ever buy one of their products again and just hope to get my phone back soon.

     
  • DO NOT BUY HTC BOLT PHONES. THIS PHONE IS HORRIBLE. IT BROKE WITHIN 5 MONTHS OF BUYING IT. HTC IS THE WORST CUSTOMER SERVICE I HAVE EVER TALKED TO! ON MAY 25TH OF THIS YEAR I PAID $35 TO MAIL MY PHONE TO THEM AND I STILL HAVE NOT RECEIVED IT!! GOING ON 5 WEEKS NOW.ALWAYS THE SAME EXCUSE THAT THEY ARE WAITING FOR PARTS FROM TAWAIN. I FINALLY TOLD THEM TO JUST RETURN MY PHONE I DON'T CARE IF IT WASN'T FIXED. I CAN'T BELIEVE THAT SPRINT WOULD SALE A POS PHONE LIKE HTC TO THEIR CUSTOMER'S. SHAME ON YOU SPRINT!! BTW. I'M STILL PAYING ON A PHONE THAT I DON'T HAVE!! STAY AWAY FROM HTC PHONES! DO NOT BUY HTC PHONES.

     
  • I purchased one of the HTC phones after being extremely loyal to another device. This was the first phone that I actually had to pay over $600.00 for. I can not believe how i'm being treated. I'm on my third phone and just purchased the phone 6 months ago. I have spent a ton of time with this horrible device. I have requested a refund and questioned why HTC would stand behind their product. I can not believe that considering the issues with this phone in on their end they refuse to offer me any type of resolution. I would never recommend using HTC the customer service is the worst. I know that they realize this because they never want you to talk to a real person they want you to do everything online. I can truly cannot believe how i'm being treated after spending this amount of money.

     
  • HTC Bolt Do not buy this POS, after three weeks it went bad I sent it into HTC for repair and they still have it 7-10 days my A##

     
    • I'm at 4 months w/o my HTC bolt or a suitable replacement. Was just informed today that the HTC repair center in Houston does NOT have my phone (despite the fact it was transferred there by HTC from their former DFW repair facility) and they do NOT know when or if the phone will be repaired. This is after I was informed they were "waiting on parts" or "recovering from the hurricane". Uh-huh, sure!

       
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