How to Contact IBC Bank Corporate Office Headquarters
Independent Bank Corporation
Address: 1200 San Bernardo Ave
Laredo, TX 78042-1359
Email: n/a
Corporate Phone Number: 1-956-722-7611
Fax Number: 1-956-726-6637
Customer Service Number: 1-956-722-7611
I will be sending a letter to your corporate office, since there is no email address listed. In the meantime, a serious mistake has been made in one of your Tulsa , Ok branches and no one seems to care too very much. I have a Guardian account , set up specifically that way per the Social Security Administration, as I am the Payee on someones disability benefits, due to a permanent brain damage. I have had this account set up via Owasso branch for at least 7 years. I take the money out of the account- as the payee, and make sure bills are paid in his name, etc. I go to the brach today to withdraw the check, and the account is empty! It seems that the branch in Tulsa- Garnett branch, let Matthew – the disabled person- withdraw the money himself! This account does Not have his signature, he has no privlidges to this account, there is no debit or atm card to it. I am the only person with signature/ access privlidges on this account. Until Feb 2, 2018, when one of the tellers at garnett branch just saw his name on the account, took his ID, and gave him the money. why is this a problem? because he can not and will not manage this money, and it is all he has to live on for the entire month!. he can not work. now the utilities will not get paid and will probably get shut off, If hes even still in town. who knows at this point. I am responsible for this ssdi money, and now its gone. I do not have the funds myself to replace it. Its no better than letting a stranger come in and cash out my account! its his ID on the withdrawel they say, but how do I know someone didnt take his ID to get to his check? its not hard to figure out if anyone saw his deposit slip from month before at home. So how do we know who really took the money out? This is a GAURDIANSHIP account!!! it doesnt say OR, or AND xxx, it says Sue Hubbard FOR matthew…Its not a small error to us! and moneys gone Im sure by now, I cant replace it, nor should I have to. IT SHOULD HAVE NEVER HAPPENED. we cant even trust you with a social security account now? I used to have several accounts with IBC, but the little errors, long wait times, and employees that have little to no training and lack of professionalism , made me change banks. save for this account that the SSA required I set up for automatic deposits. Now I have to contact SSA and get that changed as well. Someone should be replacing that money in this account, because it wasn't given to Me, and I am the Only one Authorized on this account!!!
I have a suggestion to add to the box:
SAMSUNG PAY
I hope to see IBC BANK take the initiative and provide support for their
debit cards through the SAMSUNG PAY service/app soon. Thanks!
I bank at the Yukon Ok location for over 25 years it was Local Okla before IBC took over.. It has slowly steadily declined the drive through is a joke !!! I sat at the drive through for over 30 mins, there was only one teller working the drive through and the counters. Obviously the teller had a situation with a customer inside, he left the area seeking help from the two upper management (I'm assum6thats who they were) to NO AVAIL !!! All the while more customers went inside and more cars lined up !!! I ended up calling to get help WHILE waiting at the drive through window.. The customer service connected me to one if the managers that were inside the bank!! Why even bother it was one of the SAME managers that did ABSOLUTELY NOTHING to help the teller that was trying his best to help his customer.. Finally another teller showed up it still took almost 10 mins for her to help with all the customers that had went inside… When the "manager" got on the phone with me he said "I go see whats going on." Really ?!?!?! Then all he did was stand there trying to look like he knew what he was doing … At one point I was asked if I wanted my deposit back.. Ummm no I want it deposited !! I couldn't leave and come back my schedule wouldn't allow it or I would have !!! This isn't the frist time I've had to sit at the drive through the longest was around 20 mins, today was over 40 mins IBC nreds to have 2 people working the counter and drive through !!! I'm so over IBC the inconvenience and incompetence ..
07~08~16
I am writing this in hope to let it ou to others. The Owasso, OK IBC Branch charged me two $35 overdraft fees for two different pizza transactions for a total of $70 thus the pizza company charged me two $40 fees for a total of $80 thus a total of $150 when my books & the IBC Online Banking showed that I had money in the bank plus @ both times I had my checks deposited in my IBC Bank Account adding *MORE* money. At *NO* time what~so~ever did/does it still show me being negative in my account online or in my books or even close. When I went in to the bank to find out why my pizza was showing up as $88 & $100 the customer service rep told me that the account was short by .66 cents & made the acct fall short, & it took two weeks & me bringing it to their attention for the to show the two $35 service fees & still to this day I have *NOT* received a Bounced Notice Letter from IBC Bank…probably because the money was & is in the bank. To this day (a month & half later) my account still does reflect it ever being short. The customer service rep put in a request to have the fees returnred & Corporate *Denied* it. So me being a Disable Veteran with two kids left to raise out of 8 & a wife out of work fixing to have surgery for a Brain Tumor I requested for a rep from corp to call me & still a week later no call. All the customer service rep could tell me is it's not PERSONNNNAL, they value my business but if I want I could go in & they will help me close out my account…Hummmmm. Some help. Feels like they *DONT* value me or my buiness & like they are stealing my $$$$$$$$$$$$.
To whom it may concern: Have thought long and hard how to address this and can only find this website to enter our comments. Have talked personally to several in the Oklahoma branches and corporate and have gotten nowhere. After 33 years at your Guthrie Branch and two years here in Edmond we have closed out all three accounts after continued , continued problems, distress and exasperations. I CANNOT understand how your banking is even having any success whatsoever in the Edmond branch on 15th. Time and time again we have tried to cash checks, deposit, change monies from one account to another and time after time,,,,have waited up to over an hour and one point,,at one point in the drive thru,,,getting out of my car and rapping on the window..another time three of us got out of our cars…conversed together and could get NO ONE to help us. The change over is dramatic…one point I told the teller to please help the ones at the window, she had four waiting. The other two tellers stood around and said they could not help. One older gentleman stormed out of the building. Now,,I am hearing trouble of the same caliber at the Guthrie branch….surely you MUST be aware of what is going on. There was not one car at your branch on 15th the last several times we passed. What a terrible shame for a company we have down business with for decades. No doubt word will get around and you are losing customers. Our three accounts were substantial. And to beat that , when closing one account yesterday you charged us$31.00 because the teller left 25 cents in there. I hope someone upstairs is reading this or perhaps because its not a TEXAS branch we are unnoticed and neglected. This is not the way to run a business. Mr. and Mrs. J.E. Piersol
It is a texas thing too. The drive thru on South Padre Island is one of the biggest jokes of any drive-through I've ever had to go through