Reach Out To Iguana Joe’s Corporate Office – Review and Complaints 

I was very disappointed in Iguana Joes as every year I host a dinner with my cheerleaders at your restaurant and I make a deposit to hold an area for us. Every year they refund the funds towards the meals purchased. Well, this year the GM lady told me she would not be giving this money back as it is a fee. I told her for the past thirteen years it has never been a fee it is always returned. As I remained calm and pleasant I told her exactly what I was told and she insisted it was a FEE. So of course I don’t want to make a scene in front of my girls so I paid the $250 bill. Plus my parents who sat in the restaurant and ate also paid their part as well. So, your restaurant took, no stole, that much more money. Had the manager would have said it was a non refundable fee I would have got there at 4:30pm and said table for 14. Then we would have been in at 5pm when we were scheduled. Shame on them for stealing from this teacher. But since you thought your place was so amazing lets talk. My food was cold when it arrived, our waitress while pleasant but not attentive, my drink was never refilled even though I asked several times and she was not refilling the girls drink very much either. We were always waiting yet Iguana Joes felt as though she deserved a $40 tip. I am always a good tipper because I know these people are under paid.

I eat there with my girlfriends twice a week and its never perfect but we enjoy letting the grandkids play while we talk. I am so disappointed in your facility that we will have to change to the mom and pops across the road. Sad and Disappointed The address of your place is 5710 E. Sam Houston Parkway, Houston, TX 77015

Hi, I placed an online order through the app/website and it happened I never received my order, and that my refund is not yet back on my account. I tried to call the store and they asked me to call DoorDash. DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through you have the authority to process the refund back to my card. That’s why I’m here asking for assistance since I am not able to call your support line.