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  • Kicks USA Corporate Office Headquarters

Kicks USA Corporate Office Headquarters

How To Contact Kicks USA Corporate Office Headquarters

Address: 30 South 52nd Street
Philadelphia, PA 19139
Email: n/a
Corporate Phone Number: 1-215-921-4451
Fax Number: n/a
Customer Service Number: 1-215-921-4451


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  1. I am a frequent shopper of kicks USA, At most of the Philadelphia locations, I had a very bad customer experience on today. I purchased a timberland hat on yesterday for $15.00 paid cash for it and went back to the store to return it (with a valid receipt) with states on the receipt that a customer has thirty days to exchange item or request full refund. Not only did I get the runaround-classic merchant behavior serving in Afro American communities. The store was busy with other customers and the clerk was very rude and unprofessional to me. This is a classic example why I shop in the affluent areas like cherry hill nj and k of p malls. The clerk accused me of wearing the hat which was a flat out lie. The manager was no help either. His excuse to me was due to the hat not having a tag on it – I could not get a refund. In my view they (associates/management) is not running the headquarters store like it's under the company umbrella. Instead their operating it according to their standard.

    I am a very unhappy customer and I personally will never buy from kicks USA again!

  2. I will never spend money with this company ever again. Customer service is at an all time low. no return calls or return emails. AND NO REFUND OF MY MONEY EITHER.

  3. Customer service for kicks suck they dont answer emails or the phone i ordered two pair of the jordans metro 4 mens and kids i only received 1 pair i been calling customer service for 2days straight still no answer i will never shop with them ever again in life

  4. Kicks USA online is HORRIBLE. I order something online on 02/17/2017 and today is 03/07/2017 and I have yet to receive it. I contacted the online customer service number at 1-844-477-6402 and it is extremely hard to get through to. When I did finally get through, the customer service rep apologized for the delay and that when I ordered the item it wasn't in stock. Well why the heck would it say that the item was available if it wasn't in stock. She stated that they have located the item at another location and it was processed on 03/01/2017 and they sent it overnight and I will receive it 03/02/2017. Well I have yet to receive that item. I called back yesterday 03/06/2017 and the customer service rep said they do not have the item in stock and that they will not be sending out the item. Two different stories and no item. I have not received a refund yet. I asked to speak to a supervisor and was told that she was busy and had to call me back. I left several messages for a return call which they claim they return all calls within 24 hours and still no call back. I would never shop at Kicks online ever again or in store. They will never get any more business from me.

  5. In your deptford, nj store there is a manager named Jaime whom is very rude, ignorant and unprofessional. She talks to her employees any type of way and shows no respect for her employees or the store she represents. A clear case of abuse of authority. I watched as she had 1 girl do multiple tasks as all other employees including her were on their cell phones or just standing around.
    Then I witnessed her yell at a male employee to go the hell home, on the sales floor with customers around.
    Your company should be more selective when choosing managers. The authority some times goes to people's heads.
    This girl is clearly not made for a managers position. She needs to learn how to conduct herself

  6. I was behind one of your colorful SUVs earlier this evening and your driver tried to pass the car ahead of him at a red light from the shoulder of the road. He didn't make it so at the next red light he past 4 cars by going into oncoming traffic and blowing the red light.This was on Byberry Rd near the Boulevard. He continued to drive crazy on Byberry Rd until we reached Hatboro. We called the police but they never caught up. They do have the license plate number. That driver represents KicksUSA. It's a real shame.

  7. I order a package on February 9th it is now March 1 I still have yet to receive my package ! I've called and emailed every person there is to contact and I have YET to get a response , my package or my money back ! DO NOT ORDER FROM HERE THEY ARE VERY UNPROFESSIONAL AND NO HELP !!!

  8. Upon shopping in the store located at Roosevelt Mall Cottman Avenue Philadelphia PA I never encountered such rude Ghetto unprofessional behavior ever. First the store music is loud and distracting not to mention there is no where to sit down while you wait for others to shop. The Sales employees if that is what you would refer to them as well they all stand aorund no one offers to assist in making any purchases, Next I was told don't roll our eyes at me one of the so called sales employees I was even more applauded when I bought 175.00 in bots only to find out they were made in China not of god quality hand made materials just more expensive cheap merchandise. MY Mother was furious with me raising holy hell I can see now why I was a dummie to buy anything at Kicks USA due to the way in which I was treated and also the prices of the poor low quality merchandise . The old timers are right My Mother was right I should have walked out saved my money and took my business elsewhere . My Mother explained that business is earned not given and that respect is expected andr equired on both parts and I was failed on the part of the employee, This store needs a real overhauling and so does the merchandise,

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Corporate Office Headquarters