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  • LabCorp Corporate Office Headquarters

LabCorp Corporate Office Headquarters

How To Contact LabCorp Corporate Office Headquarters HQ

Laboratory Corp. of America Holdings
358 South Main Street
Burlington, NC 27215 USA
Corporate Phone Number: 1-336-229-1127
Fax Number: 1-336-513-4510

 
  • I just attempted to have a pre-employment drug screen completed. I was not able to produce enough urine. After waiting an hour and drinking alot of water, I still was not able to complete the test. The office became totally rude and acted like I was a drug abuser. I am a teacher and had to leave to get to my class before the students arrived. I told them that I would come back after school. They acted like I was trying to avoid taking the test. I gave urine 3 different times, but each time was not quite enough and they would not combine the urine. It was ridiculous. I will never go back.

     
  • I have attempted to schedule appointments on your website at least 20 times without success.
    It is NOT user friendly and must have been designed by a high school drop out.
    The alternative for my wife and I is to wait as much as three hours. If you don't fix it, I will use your competitor.

     
  • I am an employee with a medical school in Texas, we sent our patient to Lab Corp at the Kingwood office for routine blood work. The front desk person was the same person drawing blood as per our patient. That tech requested a CC on file for balance owed after insurance re-embursment with no specific amount to be charged just what ever Lab Corp comes up with that is under the amount authorized by the patient. Our patient was asked for a 700.00 dollar limit and they are not obligated to say when they will withdrawl or how much . Corperate offices billing dept said the patient will be notified by the insurance EOB (explanation of benefits) letter in the mail but monies can be taken before that date. I asked how can you guarantee a CC number is safe from identity theft since patient addresses and these numbers are at any employees access at any time. Answer: We can not guarantee that but our staff is professional and would MOST likely not do such a thing! I asked what if a patients account does not have the authorized amount and when you withdrawl the funds the account does not experience a NSF fee? Answer: If you authorize an amount you should have that amount in your account at all times ! Im not sure how many americans have an extra 700.00 dollars for an unexpected lab bill but I know when rent or morgage is due most americans have a small amount in their accounts until next pay day. Lab Corp stated its a patient convienence so they will not recieve a bill in the mail. It sure looks like a convienence for Lab Corp to take money when they darn well please and it opens a door to identity theft and over billing if insurance drags their heels to pay them. I am petitioning our college to make note to never send a patient to Lab Corp for blood, cytology or any lab services. There are too many competetors that bill and do it the professional and ETHICAL way. Just because the law allows you to be unethical does not mean you practise that policy. If I was an excutive at LC I would rewrite police because the Law suites for fraudulent billing and identity theft will cost the corperation more than the amount they blind side patients with in holding a CC on file. I know one two patients they will never make a dime off again, my patient and myself.

     
  • 11/30/2012

    Just left LabCorp in Ocean View DE. After many years of dealing with them and liking the service they provided after todays visit I will NEVER go back. I arrived at 7:00 Am.only to find Richard the front desk coordinator and all the friendly professional Lab techs GONE !in their place were 2 ladies one running the front desk and a Tech drawling blood, Suddenly all these people started coming in saying they have appoitments ??? Are you people kidding me?? since when were appoitments necessary? Richard and the other Techs were so good NOBODY needed a appoitment they had you in and out of there and were very professional in the process. I almost enden up in a fist fight with some very rude man being a sarcastic prick about his appoitment, I told him I had been waiting since 7:00 Am and be- damned if his ass was going before mine. I was there early so I could get to work by 8:00, in the midst of all of this the front desk lady and the tech started arguing as the office ever so quickly started to pile full of people. What the HECK LabCorp did you have to go fixing something that was not BROKE!!! What over educated, no experience and over paid desk jockey at Corporate thought up of this? Perhaps you people should give Richard a promotion and have him running your Corporate offices Hell make him CEO! because he certainly knew how to get the job done and done right.

    Sincerely,
    Melanie Breech

     
  • your wed site IS TERRIBLE – IT IS NOT USER FRIENDLY AT ALL!!!

    THE SITE SHOULDNT TAKE FOREVER TO FIND OUT WHAT THE PT IS REALLY NEEDS. I HAD TO LOOK UP PT SERVICES IN NC WHO TRACEY WAS VERY NICE AND UNDERSTOOD THE PROBLEM OF "HURRICANE SANDY" THAT CLOSED OUR OFFICES (MOST DR OFFICES). THE STAFF WAS CALLING PTS FROM THEIR PERSONAL CELL PHONES TO CANCEL AND RESCHEDULE. THE DR OFFICE ASKED ME TO CALL LAB CORP FOR A COPY TO SEND A COPY TO MY PERSONAL FAX.THANK GOD YOU HAVE AN EMPLOYEE AS TRACEY THAT WAS A VERY BIG HELP IN THIS SITUATION – YOU COULDNT SAY THAT TO YOUR WEB SITE EVEN AFTER LOGGING IN WITH ALL OF MY INFO – IT TOOK ME NO WHERE ACCEPT FRUSTRATION.
    MB FROM NJ

     
  • I just left labcorp in Slidell la and id like to say that the people who are in there today are so rude and have no type of heart. I arrived when they opened just to be called an hour later to be told.."we close at 11" we can't do this order today sorry! Not to mention when I first arrived I could hear the 2 workers talking about hoping to get off on time today..and today was one of the workers first day…clearly shows how people don't care to much for others, nor their jobs! I'd never go back if I didn't really have to. plus I fasted all night..horrible service.

     
  • This is Corporation which should be ASHAMED! Most complaints which are centered seem be be Florida. What's that all about and what's wrong?. Corporate HR is not doing their JOB to find out what's wrong with Company Policy???????? Qualified and Professional people have been demoted and/or eliminated. Sounds like there's more here than should be. Under-qualified, Non-professional want-to-be's? How long will this last? Have been in a few of the offices, but there are more which would never return to. Managers are also useless. They may or may not take the complaint unless it seems to be to their benifit. "BAD FORM" to this Company and HR department. If I had a business would NOT consider this company ever.

     
  • I have been to LabCorp twice and I would rather draw my own blood than be subjected to the unprofessional demeanors at the Tampa, FL location behind the University Community Hospital. When you walk in you are asked to sign in. They should at that time review your paperwork and insurance information so not to waste your time. I signed in and sat in the waiting room for an hour and a half, when they called my name they quite abrubtly told me they didn't take Aetna. These individuals discuss the type of work being done, insurance issues and other personal information that should be not discussed in a public area. The wait times are ridiculous. When a patient is called back, they are in there for ten minutes, what is being done between patients. Obviously this is not a one time thing due to the number of complaints on-line. You should be ashamed of yourselves to allow your patients (your bread and butter) to be treated in such a way. Especially openly discussing personal (HIPPA) matters.

     
  • I went to labcorp with my guide dog (who's legally allowed in) the first person I saw called her a pet and when I corrected him said he didn't know what a guide dog was. The person actually drawing my blood tried to take my dog from me to scare his co worker. Definitely the most unprofessional place I've seen.

     
  • I just left a Lab Corp in Lake Mary FL to have blood work done and I will NEVER be returning! When I arrived, I was the only one there and I signed in and wrote down an approximate arrival time. The person at the front desk who I signed in with was also the "site coordinator" whatever that means – I am assuming the manager which makes this whole experience worse because he was so rude! I have never been treated the way that this man treated me! He questioned my sign in time on the clipboard to begin, and was very short with me when I questioned some of the information he was asking me for and the final blow….he threw my paperwork over the desk at me and pointed to room #1 and told me to go sit in there. If they allow the manager to treat people that way, I would hate to see what they allow the rest of their employees to treat people like! I will stick to Quest from now on – I don't deserve to be treated like a dog !!!

     
    • I too had a very bad experience with the Macon, GA LabCorp on Arkwright Landing. Went in for routine blood work, after making an appointment on line. Was told by staff that I did not need to make an appointment since they could not figure out how to manipulate the computer system. Anyway, to really disappoint me, I am in the room to have my blood drawn and the woman taking my blood sticks me with about a 4" needle and can't get any blood to come out….so she claims. I am one to NEVER have had an issue with giving blood at my almost 50 years of age. The woman kept "jigging" me with the needle asking me if it was uncomfortable (still no blood coming out). I finally told her "yes". She removes the needle and asks someone else to come draw my blood. I sat there for a few minutes waiting for the other person to come in and after waiting about 5 minutes, I came to my senses and got the heck out of there!! Seems like they have inexperienced people working there, and it is so sad. There was only myself and one other person in the office waiting for lab work but this has definitely caused me to find another lab to have my work done. Never will I return to the LabCorp in Macon, GA!!!!!

       
    • I also had a bad experience there. Here is a partial copy of a letter of complaint I'm sending them.
      My wife had received a referral from her PCP through Humana Health Care to receive a blood test at LabCorp. When we arrived, my wife presented the referral to the receptionist. The receptionist told my wife that she must first allow her credit card to be swiped in case Humana failed to pay for the visit. My wife expressed some concern about this and was told that she would not be treated unless her credit card was on file. Since the test was fairly expensive, $300 plus, we told the receptionist that we would like to get a copy of the referral, just in case there were any problems regarding this payment in the future. The receptionist said that my wife would receive a copy after the blood test.
      After the blood test, my wife requested a copy of the referral and the phlebotomist on duty refused. We asked why not. “We don’t do that.” She replied, coldly. We were all standing next to the receptionist but when I asked her to confirm what she had told us earlier, she denied saying we could have a copy of the referral. “I thought you meant a copy of the receipt.” She claimed.
      Not wanting to cause a problem, I asked the medical assistant to allow me to just photo the referral with my cellphone so that we had proof that the document had been presented. At this point, the medical assistant became very angry. Her face and demeanor were filled with hate. I have never experienced anything like this in a place of business before, much less a medical office. She glared at me without responding for a moment. As she turned away, she growled, “We don’t do that.”
      I have since learned from customer service that although it is your policy to request a credit card, it is not your policy to refuse service on that basis.

       
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