How To Contact Lexus Corporate Office Headquarters HQ
P.O. BOX 259001 – MAIL DROP E3-2D
PLANO, TX 75025-9001 USA
Corporate Phone Number: 1-800-255-3987
Fax Number: n/a
Customer Service Number: 1-800-255-3987
Roadside Assistance: 1-800-255-3987
Lexus Financial: 1-800-874-7050
Lexus Credit Card: 1-844-271-2709
Im not getting a response from anyone at Shottenkirk Desert Lexus in Cathedral City California, I recently purchased a 2019 UX200 approx 35 days ago and its in need of a new tire. I noticed the tire is worn and chuncking. Im unable to replace the tire hecause Diego the salesman failed to provide the tire key lock. Diego is not responding to my calls or emails. I called yesterday to speak to a sales manager and still waiting for a call back.
i EXPECT THIS TO FALL ON DEAF EARS, BUT I AM PRESENTING IT ANYWAY. YOU CAN MAKE LEXUS THE SMOOTHEST RIDE IN THE WORLD. ALL YOU HAVE TO DO IS TO ADD EITHER REVERSE SHOCKS OR REVERSE SPRINGS TO SLOW THE WHEELS FROM DROPPING INSTANTANIOUSLY INTO EVERY POT HOLE. WHEN THEY DROP, THERE IS A BANG AND ROUGHNESS ADDED TO THE RIDE. YOU COULD FIX THIS SO EASILY.
Totally frustrated with Lexus. My 2019 Lexus UH hybrids brakes failed as did the pre collision braking system. Lexus will not own up to the failures. Luckily I wAs only traveling at 5 mph when I hit the car in front of me. That car suffered a broken tail light. No one at Lexus even cares about this. I have owned 6 Lexus vehicles but that does not seem to be important. Not sure what my next step will be but I will pursue it if I get no satisfaction.
For LEXUS to assume its rightful mantle as the Best Car Made, it must take a page from Steve Jobs and present itself as the driver's personal mobile operating system.
Every year, as did Apple, introduce its new models with various upgrades and end with an innovation "…and one more thing".
You're losing market share to Korean manufacturers who (almost) match you for comfort and reliability…but not in service and dealership, where you continue to shine.
Let me also suggest a "lexus family trade", an active trade-in database that can match buyer needs with current owners on soon to expire leases that might expedite a purchase.
Your excellent autos deserve more owners.
Best wishes for a successful 2021!
If you desire Lexus recoup its once lofty position in the market take a lesson from Steve Jobs, focus on INNOVATION!
At the end of every new model year announce "And one more thing", a functional and/or design innovation new to the market.
EG INTEGRATED FASTRACK, your car automatically goes through toll booths or highways, no need for separate fastback hand held device glued to the windshield! Works in any freeway, any state.
ONE EVERY YEAR, KEEPS LEXUS AT THE FOREFRONT OF EVERYONE'S IMAGINATION!
I am the lucky owner of a beautiful Lexus IS300h FSport 2018.
I report the damages my car was victim of, in occasion of the first scheduled maintenance (15.000 Km) at official Lexus dealer “Giuriatti Futuro Vicenza” (ITALY).
Leaving the car to the dealer, I asked to get rid of some tiny noises coming from the door seals.
Soon after I retired the car, I starter noticing damages inside and outside the car.
Here is a list, and attached you’ll see some pictures as a proof. A first, rough estimation is about 2.000€ (official quotation by Lexus to be received):
– Carbon look plates close to inner front handles (damaged)
– Right-front inner door panel (scratched)
– Right-rear inner handle (scratched)
– Radio consolle (bumper and scratched)
– Cup holder (bumped and scratched)
– Plastic external profiles at sides of the windscreen (corroded by washing chemicals)
Further to these permanent damages, the car was given back to me in indecent conditions, with many oily stains and spots both outside and inside (Dark Rose leather, door panels, door seals, dashboard) and with detergent residues on the body.
As an answer to my prompt and documented claim, I have received an extremely unsatisfying and non professional answer: 1) No our fault; 2) You can easily clean stains by yourself.
I am extremely disappointed by how a 52 K€ car has been treated, especially by an official dealer, and by the indecent, frugal answer provided despite of my immediate and detailed documentation of the damages, supported by 100+ detailed pictures.
This is definetly not the high standard expected from a luxury brand.
I kindly prey you to take into deep consideration my claim, forwarding it to the right Lexus/Toyota persons. They must know there are dealers damaging the brand image and reputation, further to owners cars.
Thanks a lot for your precious time and support.
Dr. Nicola P.
At the Hennessy Lexus Dealership in Georgia, I am displeased from the service there since a few weeks ago I got my car battery changed and when I got the car back a part of the retractable trunk cover part was missing. I went to the dealership so they could look at the part but they repeatedly said that they couldn't do anything about it and said that they wouldn't touch the part however how come the part was gone. And after a while they told us and sounded like they blamed us about taking the part off but after looking around the house we couldn't find the part. Overall my experience at the Lexus dealership was a waste of time and a disappointment. Also the service there was not helpful and one person even left after blaming us for the missing part.
Purchased a 2015 Lexus Rx 350 under certified program. Within two weeks the sunroof exploded. No external cause. Either missed on inspection or a material defect. Lexus will not honor it's warranty. A 20 year Lexus owner, Gs, Ls and now Rx. Highly disappointing that Lexus will not stand behind their product and honor a warranty included in the sale price
Hello, April 2019, I purchased a 2019 RX350 Premium Lexus. I am not happy with the stats. The suv is intrigued, sculptured, designed…greatly.
The suspensions sucks, the information system sucks. I have that large screen and all i can select is a MAP, One phone charger outlet. Navigator voice can not be turned up over the music sound. Air takes to long to cool. I will be giving it back to the dealers. I just don't know what else to buy.
While perusing a list of cars that should not have been made, I happened upon a slide for the lowly Edsel, citing its supposedly ugly grill, among other flaws. I must tell you that that grill looks appealing compared to the hideous maw you have replaced your former grill with. It resembles nothing so much as the mouth of an alien predator intent on doing harm. Simply awful in its takeover of practically the entire front of the car, as though someone were too lazy to attend to detail. That alone would deter me from purchase, even if I were so inclined.