Lids Corporate Office Headquarters

Lids Corporate Office Headquarters
7555 Woodland Drive
Indianapolis, IN 46278 USA
Corporate Phone Number: 1-888-564-4287
Customer Service Number: 1-888-564-4287

  • I placed an order a few weeks before Christmas. It arrived broken in pieces. I contacted them and at first they were very nice And told me they would ship out a new one and make sure it got here before Christmas. It definitely got here before Christmas but for a second time it was completely broken! I called them back and they gave me a $10 gift card and told me that I would receive a refund on to my card. 2 times now they have told me that it would be here within 5 to 7 business days. The third time I called they told me that it had already been credited. I checked my account and my bank has checked the account and nothing has been applied back on! They told me to have my Bank contact them to verify that it had not been refunded which is not a problem. However, I have worked call centers before and I know that they are just down and out lying to me! I will do what is asked of me but the fact remains that I've had to jump through hoop after hoop after hoop just to try and get a $30 refund. I guess it's my own fault because I did not check the reviews. I not only will never shop at this store again but I will be doing my best to tell everyone that I know not to shop here and I will be posting all over every social media site that I can think of to let people know what kind of a company this is.

  • I bought 2 jerseys online 2/2. I paid extra to have it shipped the next day. I received an email on 2/4 stating my items have shipped and included a tracking number. YAY!!! Since I didn't receive them on the 4th I just knew I would get them on the 5th- NOT! According to the tracking information Its supposed to arrive on the 7th! I AM PISSED! I wanted the jerseys to wear to a party. I called customer service and the person was very nice and apologetic- she even offered to refund the shipping cost which was nice but unacceptable. If I wanted "free" shipping I wouldn't have PAID FOR NEXT DAY SHIPPING!!! Why LIE? If you don't do next day shipping why offer it? I will be returning my order and will NEVER shop online from LIDS ever again. And to think I renewed my LIDS Club- if I could return IT I would but they can have it as a donation towards better customer service!

    • I'm sorry I ordered on 2/2- got a "your items have shipped" on 2/3. Tracked it and will not receive it until 2/6- AND STILL PISSED!

  • I ordered a hat on 2/23/16 it is now 3/18/16. First they sent me the wrong hat which I paid out of pocket to send back at $10. I was told they would send the correct hat and reimburse me, never happened. This is the absolute WORST place I have ever delt with. Zero customer service. Just a total fail. I will be contacting the Better Buisiness Bureau amoung other consumer protection agencies. Do not buy from this company in fact boycott this dump!!

  • My husband purchased and paid for a football jersey. $140. The store did not have any in stock so they ordered it for him to be shipped to their store in the mall. Its been over a month and a half and still no jersey. We've called kids multiple times. They said it was sent to the mall but returned because it was delivered to another store. Our last conversation with kids was horrible and full of lies. They said a check was mailed november 2427th which is bull because he only ordered the jersey a week before that. Then they changed their story to a refund request was made. Kids will NEVER get another penny from us.

  • I am in the process of filing a complaint with corporate today due to wrongful termination of my 17yr old son this passed Saturday December 26th. The store manager Jason and the DISTRICT MANAGER AARON STENCIL are BOTH unprofessional, inconsiderate and VERY RUDE and sneaky. My son came on board and was the TOP SELLER of store# 5152. He has increased their sales TREMENDOUSLY!!! I am hoping justice is served because if not, I will be contacting ALL the news stations, lawyers, the EEOC And the Child Laboring Dept and EXPOSING all of the non practical ways they do things.

  • I am livid. I placed an order on Sunday December 13 for 4 items–2 t-shirts and 2 koozies. I just got off the phone with customer service–my agent's name was Jackie–and was told that my order was set to leave the warehouse today! Central time zone is 7:13pm and was told my order would not be here by Christmas–which was the intention obviously. I had a horrible debacle last year, and the year, before with another similar company. I gave the first company a second chance but they disappointed me twice so I sought out an alternative and came across Lids. They had merchandise I liked for gifts so I placed an order and I completely regret the decision!!!! Jackie was the agent on the phone at customer service and all I got was an insincere apology which has made me ever madder!! I also was given a $10 credit to use 'next time'. THERE WILL BE NO NEXT TIME FOR ME WITH Lids!! They never attempted to inform me that my order was going to be delayed. Jackie said their warehouse gets busy and disorganized this time of year. "You're a national company–figure out your logistics!" I plan to post this incident on my social media accounts, I'm looking up the President or CEO of the company and I will make sure he knows how poor their service is and their customer service. HERE'S MY ADVICE–DO NOT USE Lids for your shopping needs ever!!!

    • Sorry to hear it. I'm currently going through a similar situation with LIDS and am online trying to find the email address of Ken Kocher [or someone at LIDS to address my complaint to other than '', which I know will be futile.] Did you have any luck getting that contact info?

  • I can not believe how rude the Supervisor was to me from the Customer support center. I am so disgusted with them…will never buy from them again! What a horrible way to do business. the name given to me was Tishauna. She needs further training. What a terrible way to represent a company!

  • Made an online purchase from Lids, to be delivered to a store about 25 miles away, since I needed to go to that mall sometime anyway, would pick the order up when I went. Got several emails, and two phone calls that my order had arrived, so I went to the mall for that and stuff from Sears. WHen I went to get the order, they said it had not arrived, so I showed them the trackind and the guy who told me that it had not arrived was the one who signed for it!
    He searched for it and found one item out of four….said the others were not coming in for a few days, so I asked why I got emails and phone calls saying the order had arrived, and was told, that is the way it is and I would have to make the 50 mile round trip again……I told him that I would not, and to cancel the entire order. They said they cannot cancel orders that are already in the store, but mine was NOT in the store. He said that he cannot and would not cancel the order, so I refused the one iten they already had and called Discover to dispute the charge as not ever being delivered. Worst. Buying. Experience. Ever.

  • 3 weeks and I have received 1 hat from a order of 10. Everytime I speak with someone I get the same blanket statement of the Fulfillment Center is behind and I will receive an e-mail when the products ship. Now when the first hat shipped I never received any type of notification. The supervisor I spoke with stated that she gave me an additional 25% of the purchase price which after checking my bank account never really happened. I had ordered just recently before this order and received the hat within a week. How can a company after 1 week become so far behind that 3 weeks later nothing has been shipped out? Looks like next time I will look elsewhere if I want to purchase a hat or actually walk into a store (which won't be Lids).

  • If I had read these reviews prior to making an online purchase I wouldnt have. Thought my incident was a one time thing but to read others scenarios play out just as mine is now leads one to believe this is the norm on how the company operates. To the person commenting" its only hats" you are correct in thats the product being sold however as a seller you hold certain obligations to your customers , product and associates. Listing an items as "in stock" "ships in 1 business day" and 4 business days later that order is still processing makes little sense to any consumer regardless of what the product is. Payment was made the moment the order was confirmed, the sellers expectations were met by the consumer, why the seller not held accountable or honorable enough to met the consumers expectations? Why list a 24/7 CS line when in fact there is no such service? I followed up on my order 3 days after it should have at least shipped only to be told by a rep " well in a perfect world the order would ship in the stated one business day". This is a representative of the company telling me in a perfect world as an excuse for the lack of service they claim to have. No apology was offered, no agreement that yes sir you are correct this order should have shipped let me look into this. The call itself was pointless as nothing was offered , reviewed or resolved. I emailed my inquiry and was advised I would get a response in 72 if a response is required. 72 hours? If this is only hats why would it take anyone 72 hours to get back to an email , obviously you are understimating the "hat industry" if they are that overwhelmed right? Needless to say I will let this order play out for now as it seems canceling and getting a refund is just as much a mess. I will never order online again from this company and actually reconsidering purchasing anything again from the company. I am a club member , "pro" status for what its worth , however if concerns of other consumers go as I have read there are other providers of this service out there and I will have no ill feelings taking my business elsewhere and detering others if asked.

  • These comments are hilarious. Such a sense of ENTITLEMENT amongst the complaints. I'm sure if the complaints were filed correctly that something would be done to correct the mistakes. You all make it sound like you had a surgery completed incorrectly or something. We are talking about HATS here people. Grow Up!!!

  • I'm currently working for lids I THINK!! They made me take a week off then had to call the DM to ask for hours and they haven't given me my hours back!! The little store manager is an ass along with the DM. I'm trying to get in touch with the HR department now but after reading these comments I dnt think I want too.

  • Horrible service!!!!! Ordered some haTS almost 30 days ago. I have still not received it. I called to find out why. I was fed a lot of bull. The represenative informed me that the hats had been monogrammed the same day I called and that they would ship out in a day or two. I will never shop at Lids EVER AGAIN!!!

  • Worst online shopping experience ever. Items were to be delivered in 12 business days, 15 days later still not shipped? Numerous promises to call me and let me know what's going on, no calls? Tried to cancel the order, they won't? Will never shop at lids again

  • I went in there shopping at horseheads, ny location and the manager was on the phone with her bf checking up on him not paying attention to the customers ! My family has been in there and has seen her bf there just hanging out and she is busy giving him attention neglecting the customers ! Very unprofessional and they bring their personal life to work just stand outside the store and listen to them talk, he was asking for money to go buy weed and she told him when she got off work she would smoke with him and he said why you have smoked on the job before ! Wow just wow where do you find these ppl !

  • I worked at Lids for a few days last year and went through training. I did not want to quit but had to move for family obligations. They refuse to send me the paycheck that I am owed for the days worked.

  • on march 7 2014 went into the store to buy a shirt and couple of hats for the NEW BASEBALL season had a chcik fil a tea in my hand and upon entering the store was meet and said I could not bring it in ??? I have shopped in that store 100"s of times and NEVER once been told , and NO where at doors to store does it say that
    so was giving a choice to throw it away or leave I left!!!!! compined online and have talked to 7 different people about it and have been to Area Manager will contact me 7 times

  • I purchased a shirt from their store at southpoint mall in Durham, NC and was told I could return it if it did not fit, well it was way too large and upon going back to the store to return the shirt and get my cash money back they said that they could not help me because they had not made no sells that day to match the amount owed me so I would have to come back take in mind I live one and half hours away and did not know that me paying cash woul not be refunded unless they had made sells that day they could not take the money out of their cash draw to accommodate me, wow what dumb reasons they have, they had no problems taking my cash money, but it's a problem for me to get my refund and how many times do I spend my time and gas back and forth for one and half hours to try and get my money trying to get a number for the CEO and it is hell I would advise anyone to choose another company to shop with they are not what they want to be they are the pits, DO NOT SHOP AT THEIR STORE< NO PERSONALITY AND NO CUSTOMER SERVIVE ETIQUETTE AT ALL< MY FIRST AND LAST EXPERIENCE WITH THEM.

  • The worst customer service ever!!!!! I placed an order and after a week I called to follow up. I was told it was canceled due to 3rd party verification. I called my credit card company and they said they ok'd the charge. After a 30 minute phone call and a conversation with a supervisor I was told the most asinine reason why my order was canceled. I placed an order 10 months ago, the shipping department shipped me someone else's order with their packing slip, naturally I returned it. Since then for "my security" I can not have any orders shipped to me only to a store for pick up. Because someone in their warehouse was a moron 10 months ago I can NEVER have an order shipped to me. Every order that I will place will be canceled!!!!!

  • The worst customer service ever!!!!! I placed an order and after a week I called to follow up. I was told it was canceled due to 3rd party verification. I called my credit card company and they said they ok'd the charge. After a 30 minute phone call and a conversation with a supervisor I was told the most asinine reason why my order was canceled. I placed an order 10 months ago, the shipping department shipped me someone else's order with their packing slip, naturally I returned it. Since then for "my security" I can not have any orders shipped to me only to a store for pick up. Because someone in their warehouse was a moron 10 months ago I can NEVER have an order shipped to me. Every order that I will place will be canceled!!!!!

  • Above review may be a little harsh. My son does like his job. Still feel they should pay him more. Reward your good employees or you'll loose them.

  • My son works from open to close because there is no manager for his store. This has been going on for two months now. No breaks for lunch, dinner or even bathroom. He has to put up a back in 15 minutes sign to go use a restroom. He is a very good worker and is making them money by beating plans. He asked for higher pay than 10 an hour because he was doing the job of a manger. He never got it even though promised. They are not paying a manager and are saving money by using my son. I would not recommend even teenagers taking a part time job with this company.

  • This company needs to be investigated. They hire people for a few months then tell them they are going to let them go and withhold money for things they were suppose to pay them for. Just a bad company that needs to go away.

    • Yeah I worked at one for a little bit and had to leave and move out of state. They refuse to send me my paycheck for what i am owed for the days worked.


  • LIDS just hired my son 2 weeks ago and then today told him he can't work because he isn't 16 (he turns 16 in less than 2 months). I can't find that requirement ANYWHERE on the job postings! Hope you are ready for a Labor Relations Lawsuit. Age discrimination is not OK.

  • My grandson works for Lids and he really loves his job. He is always telling people on his fb page and twitter to come to Lids and buy a hat. He is really into Lids outside of his dancing I have never seen him be so enthusiastic and ready to work however many hours they ask him to work. He really is happy. It hasn't been easy for him but he is such a good natured young man and he shares a lot with me. So I say lots of continued success for Lids- not that you need it but I just wanted to say it. A grandmothers love is sharing a moment in her grandsons life.

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