Maserati USA Corporate Office Headquarters

Maserati USA Corporate Office Headquarters
250 Sylvan Avenue
Englewood Cliffs NJ 07632 USA
Corporate Phone Number: 1-201-510-2369
Roadside Assistance: 1-888-371-1802

Maserati Italy
Viale Ciro Menotti 322
Modena, 41100 Italy
Corporate Phone Number: +39-059-59-0511
Fax Number: +39-059-22-6765

  • I have been to my dealer with multiple complaints on my 2015 Ghibli. I had an engine/transmission light come on after an attempt to start the car that followed by a bad sounding engine start. I was told to not drive it and bring it into the dealer. Needless to say this occurred on a Saturday morning where Rusnak dealearship service department is closed. I had to wait the entire weekend to get the car towed to the dealership. The dealer told me it was fixed and not to worry.
    Well I do worry as I do not want to be in a situation where the car will not start and I'm stuck. This car has gone through 6 recalls and I'm suppose to believe that there is nothing wrong with this car. Upon purchase the breaks squeaks and was told it's normal.
    Needless to say I don't feel confident in this car and scared to drive to only feel like something is going to happen.
    The dealer just told me to contact them if it happens again. My comment was it should NOT ever happen once.

  • I'M great full to hear that I'm not the only unhappy MASERATI owner. I have a 2015 GHIBLI with 5,000 miles .so far it has had 6 recalls , the shock towers are cracking and was supposedly fixed , no one will tall me what was done to fix it. when I turn the car left or right it sounds like something is braking, the car jerks and pops . people around the car all look and jump away from it . I was told buy the dealer and corporate that it's normal. I tried to trade it off on another car and was told to have it fixed before they could take it in on trade . my first and last MASERATI

  • I have had a Maserati Quattroporte for 2 months. A brand new 2016. Already the engine light is on , air conditioning not working. They told me when I bought the vehicle that they would pick the car up and deliver me a loaner. That was all a lie. I called the Americs corporate office and they did nothing. They will not pick the car up not give me a loaner. They are a disgrace. The money for this vehicle and having problems already. But the lies make the situation worse. Then when the corporate person did not care , that was it. NEVER BUY A MASERATI.

    • I never thought they'd be so many complaints and they're all like mine. I have a2016 Ghibli with only 9,000 miles at 2 years of age. I am so uncomfortable and insecure with this car. I can't wait until my lease is up in a year and I'd turn it in early but they've already made enough money on me. The first day I took it home the sunroof didn't work. Great feeling! They forgot the encasement that holds the controls. My dealership is pretty far away, my mistake for choosing this car. Anyway, I've had the engine light go on, my windshield wipers stay on even without the rain, all kinds of electrical stuff, recalls, and the newest is The AC. In South Florida you could die without it. They threw some freon in and said it was fixed. Bologne, 1 week later the same story but this time I told them fix, not patch it. Turns out the entire evaporator system needs replacing. Most unusual component to break. Well, I don't have a car for a week and they are out of loaners. Very unreassuring especially when the tow truck guy knows you by name and doesn't need his GPS to leave cate my apartment.

  • Well here is another concern for all you Maserati enthusiasts. my 2014 ghibli with 24k on the clock needs new brake pads. the dealer quoted me almost $1200.00 just for the pads! at first I thought it was an error so I called another dealer and was given the same price. oouucchhh!!!!
    buyer beware. I do all my own brake work and it is all but impossible to buy the rear brake pads anywhere except Maserati. the front pads are available after market. I was told the rotors despite being in perfect shape must ALL be replaced by dealer at about $900.00 in other words for new brakes all around and tires $4500.00 NO JOKE!
    seems like Maserati wants to do all the service work themselves and for $4500 I can understand why.
    by the way the front brakes I replaced for $100 as they were available after market.

    • Yeap that's seems about right for dealer rates. Sorry to report but all service is through the roof., best to have your own mechanic or do the work your self. if the company made their models of 5 star quality it would help the pain of inflated service bills. bottom line overhaul the cheap parts and who cares R an D. Hire a Japanese auto Exec to run the company. in turn sales would sky rocket as well service reputation.

  • Sounds like a lemon. drive it down to nyc park it near your choice train station with the keys in the ignition. call your insurance company an tell them the car was stolen after your hand bag was lefted.

  • I am having the most horrible experience with Maserati N.A. THEY DO NOT STAND BEHIND THEIR UNSAFE VEHICLES!!!!!!!!
    ON DECEMBER 31st 2015- Just 2 weeks ago I purchased a BRAND NEW top of the line 2015 Ghibli.

    Unfortunately for me it has engine problems. In order to purchase this beautiful vehicle I had to pay over $8000 in order to early terminate my current lease. I did so happily and picked up my new Ghibli- MSRP $92,000 on December 31st 2015.
    On day 3, the engine light went on as the car seized on a major highway in the middle of a large/busy an intersection. My adolescent son videotaped the event. I am happy to share it upon request. The car was serviced the next day by the dealer and I was assured it was a onetime occurrence due to faulty spark plugs that had now been replaced. The car remained in service for 3 days. Once the care was returned to me, I was assured the car was safe and in addition all the other electrical issues were fixed as well. I drove the car for 3 days and once again the engine light appeared and the engine seized while in traffic on a large major highway. I immediately drove the car to Ray Catena Maserati in Ocean NJ and handed them my car where it remains for the past 2 days. I was told yesterday by the dealer that they diagnosed the problem as "engine/cylinder mis-fire" AKA engine seize. This car is 2 weeks old!!!!!

    After hearing the diagnosis from the Service Technician I immediately filed a case with Maserati NA. My case # 51201.
    I have been in contact since purchasing the car with Mike Bellina -General Manager at Ray Catena who has been desperately trying to assist with the ongoing laundry list of issue with the vehicle and especially and most seriously with the engine problems.

    Today I received a call from Cara in customer care and I was told , Maserati NA can’t help any further. I was told my BRAND NEW CAR is covered under warranty and that am being forced to take this unsafe car back once Maserati corrects the problem AGAIN!!!!

    The RUDE staff in Consumer Care at Maserati NA identified only by their first names (since their last names are top secret), Natalie the manager employee # NM761 and her subordinate Cara -employee CM1434 told me that Maserati will not put anything in writing to assure me the car is safe since it is not "protocol". I was told I simply need to take her word for it that the car is safe, and Maserati is committed to addressing my concerns . What a joke!!!!!

    When I explained that her word the car is safe is simply not enough, I was told she will happily close my case and say I refused/declined to have Maserati repair the vehicle.

    Both my husband and I very clearly explained our safety concerns about THIS vehicle in particular. We explained that we want to own a Maserati but we are gravely concerned about the safety of this vehicle in particular. We spoke to the GM and at the dealer who sold us the car and he agreed that our concerns are valid. Still, Maserati NA doesn’t care. It seems to me they would rather have the car seize, cause a potential accident and apologize after the fact, rather than correct the issue now.

    I refuse to take this car back and assume it is safe to drive simply because some rude Customer Service person named "Natalie" say so. Maserati NA will simply have to do better than that!!!!

    By the way, Natalie-the manager refused to tell me the contact name, number, or email of anyone else I could speak to above her. She held herself as the "final word" on the matter.
    I am hoping the barrage of emails to senior management at Maserati NA will see it differently and offer a more reasonable solution for me and the safety of my family.
    I sincerely hope I don’t need to take this matter to the next level.

    I can be reached at this email address of via cell 732-977-7629

    Sincerely,

    • I am sorry to read about your horrible experience. I have been to my dealer complaining of a similar event that happened with my 2015 Ghibli. I had an engine/transmission light come on after an attempt to start the car that followed by a bad sounding engine start. I was told to not drive it and bring it into the dealer. Needless to say this occurred on a Saturday morning where Rusnak dealearship service department is closed. I had to wait the entire weekend to get the car towed to the dealership. The dealer told me it was fixed and not to worry.
      Well I do worry as I do not want to be in a situation where the car will not start and I'm stuck. This car has gone through 6 recalls and I'm suppose to believe that there is nothing wrong with this car. Upon purchase the breaks squeaks and was told it's normal.
      Needless to say I don't feel confident in this car and scared to drive to only feel like something is going to happen.
      The dealer just told me to contact them if it happens again. My comment was it should NOT ever happen once.
      Would you please share with me how and who you filed your case with? I can be reached at joyce.mar.maddox@gmail.com or 714.812.3442 Thank you

    • I too am faced with concerns and issues with my recently purchased Ghibli, where Masarati has not been helpful. Can you all please contact me at 832-646-9721 if you have any solutions or advice to offer up? Thank you.

  • While my friend an I were at the Chicago Auto Show on 2/13/2014 we visited the Maserati display and after asking to look at the Maserati Quattroporte behind the ropes,my friend an I were treated like we should not be there to look at this car. Even though there were many Sales Reps. standing around none came to help us with any questions we had. When I asked to see the engine and the trunk space the guy who had the job of keeping the car cleaned was summon to help us. The only reason for my complaint is after two white guys came to look at this same car the sales people jumped at the chance to help them and answer their questions. The same time my friend an I were standing there my friend almost got ran over by one of the sale man trying to get to the white guys to help him. Because we were black men maybe they felt we could not afford or have the means to purchase such a car, so it was not necessary for any of the sale people to help us. The young lady that took our information before she let us past to see this car up close was the only one that showed some interest in trying to sell us a car. I currently drive a 2011 XJ Supercharged Jaguar that I paid cash for new in 2010. My friend drives a 2010, C300 sports model Mercedes. I think we deserve to be treated better than we were or is this the way this car company does business?

    • I totally understand. We unfortunately they screwed us out of $100k on a car that seems to be a lemon. Now the dealership Maserati of Bergen County on Route 17 wants to wash their hands. DONT BUY THESE CARS!!! Always have manufacturers problems!!!

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