New York Sports Clubs Corporate Office Headquarters

New York Sports Clubs Corporate Office Headquarters
Town Sports International Holdings, Inc.
5 Penn Plaza -4th Floor
New York, NY 10001 USA
Corporate Phone Number: 1-212-246-6700
Fax Number: n/a
Customer Service Number: 1-212-246-6700

  • I belong to the Mamaroneck Club. Most of the people who work there are friendly. My big problem is that machines break down and it takes MONTHS for them to be fixed. The other morning the Stairmaster was being used and the level shot unbelievably high. The person went flying and got hurt.

  • I cancelled my personal training sessions in February 2018 via written email. They have since charged me over $1,200.00 saying that the email is not sufficient. I have been getting the run around from the personal training manager as well as the area manager. When I call corporate they say that they can't help. This company is a joke. Thank god for AMEX who is working on getting this resolved.

  • My boyfriend and I joined NYSC well over a year ago. We both had to put our passes on hold in late 2016. The NYSC Mahwah never told us of a "freeze" charge prior to signing up or as we put our passes on hold. I called corporate offices to try and get our money refunded and they basically told me it wasn't their problem that I hadn't check either one of our bank statements sink December to see the charge. They basically told me to go scratch. Some help "corporate" offices are. I said that we were going to cancel our passes and was basically told that I could be transferred to my local club. Some help! Very unprofessional.

  • this place is the absolute worst. I am currently looking into a lawyer to sue them. I canceled my account dec 29th 2016….they billed me twice in one month. when I called the gym to find out why…I was told that people change their mind all the time about going to the gym. I could come back anytime. I told them I had no plans to return, they should have cancelled my account dec 29 when I came and gave my request in, in writing. they told me that there was nothing they could do about it and that I had to talk to my bank (which by the way is charging me $35 to have the gym permanently removed from my account). I want my money back for January simply because I put my request in writing and called to cancel the membership. I DONT NOT AND WILL NEVER RECCOMEND THIS GYM TO ANYONE. THEY WILL ROB YOU BLIND IF YOU DONT PAY ATTENTION.

  • I think there is an issue of contract fraud at your Matawan Nj location. I signed up in 2014 for the 9.95 for life contract along with a few of my friends. On Thursday One of my friends was just informed his monthly went up to 14.95 per month. When he questioned he was told he did not sign up for the 9.95 monthly plan. I went to the front desk and a so inquired and was told I did not sign up for that also. I asked to see a copy of my contract. He printed out a PDF copy of my contract which showed 14.95 from 2014. Lucky for me I kept a copy of my contract which clearly showed 9.95 signed in 2014. I asked for the general manager of the club to call me but she never did. I plan to go to the Nj state attorney general and consumer affairs division on Monday. How unethical.

    • The same thing happened to me but they raised my membership by 100% to 19.95 from 9.95. My husband and I were members at the Matawan location when they offered 9.95 a month for life with a $99 fee or 19.95 for life with no fee. We chose the $9.95 and each paid $99 to lock that rate in for life. I never received notice of a rate increase. They also fraudulently doctored our contracts. I terminated my contract and will be going to retro. My husband wants to stay at the Matawan NYSC. I would like to pursue this further as well. In addition, I think a charge back of that 99.00 fee to lock in for life by my credit card company is in order.

  • i was at the Danbury gym i have played there in the past. I now live in florida was visiting and meeting up with friends that are members. They all were there and when i arrived with a friend who drove me. I was told that i could not play because i had no ID, i agreed to sign a waiver so there would be no liability on your part. The manager that night was Michael Spano he said because of insurance i could not play. I also noticed that players were not wearing eye protection and that is an insurance issue. I was very upset and so were the guys this is not a way to run a business. Mr Spano needs a little more business training. I am a business owner for over 30 years i would never treat a customer that way.

  • There is no Communication between the saff and the gym memeber. I signed up febuary 9th 2016 at the gendale location , Feburary 12th they had scheduled me for an orientation got here at 10 to find out that the person is sick and wouldnt be able to come in .. Never once did everyone told me that in order to take any classes i had to first register online , so i am here this morning and being told that i cant take the class because i didnt sign up online … I called another location in forest hill , spoke with one of the service rep about tranferring my membership to there location and was told that i only had to come in and asked to have a rewrite. I explained that i recently join the gym and didnt want to pay any fee .. he told me that i wouldnt .. When to the gym and was told another story …

  • The Forest Hills branch staff are incompetent and rude, the place is smelly, dirty, a real dump and full of criminal type clientele offerred rock bottom price discounts. terrible. fire the branch manage who is tarnishing your brand.

    read their 1 star reviews at yelp

  • how is it possible,if i had to pay $250.00 to join,and $20.00 a month,know they have to join free,i hope they send me my $250.00 back and that i get free towels…
    Tim

  • I called your carmel office today inquiring about the email address to the person who signed me up I was transferred 2 times finally to your manager name Tara I explained I wanted the email address to the person who enrolled me in to the club she did not provide with with the information and kept wanting to know why. I explained I wanted the email address and that was it she said I was talking to her like a idiotand hung up the phone on me. I called back spoke with Kelsey who enrolled me and gave me her email address. I asked to speak with Tara when she got on the phone she was again rude and nasty when I told her I would be contacting corporate she said good go ahead that she did not care. Not very professional at all. I pay 64 dollars a month when I was at planet fitness and paid 20 and got better service. I would like for someone to contact regarding this matter please thank you.

  • I called your carmel office today inquiring about the email address to the person who signed me up I was transferred 2 times finally to your manager name Tara I explained I wanted the email address to the person who enrolled me in to the club she did not provide with with the information and kept wanting to know why. I explained I wanted the email address and that was it she said I was talking to her like a idiotand hung up the phone on me. I called back spoke with Kelsey who enrolled me and gave me her email address. I asked to speak with Tara when she got on the phone she was again rude and nasty when I told her I would be contacting corporate she said good go ahead that she did not care. Not very professional at all. I pay 64 dollars a month when I was at planet fitness and paid 20 and got better service. I would like for someone to contact regarding this matter please thank you.

  • I have a silver sneaker membership and was told that I cannot do classes! Is that true? They are billing medicare for what? I am not interested in the equipment.

  • This is the worst fitness club that I have been a member of. They outsource their customer service to a call center and the reps are unprofessional and poorly trained. If you contact the club that you are a member of, they put you on long holds only to come back on the phone with no direction for assistance. The only thing NYSC is good at is taking your money and charging you for every cent that they can get!

  • Your Sheridan Square facility in NYC is an embarrassment. You have more non working stationary bikes than working bikes. You should be ashamed of your management in this facility.

  • DO NOT JOIN THIS GYM!!!! You will get ripped off. They don't care about the members they only care about getting their money. It's downright disgusting!!

  • I was visiting my sister in Woodmere, NY and I went into the Woodmere location on a Monday morning to inquire about a weekly pass. The young lady at the desk was fiddling with her phone and seemed annoyed that I was interrupting her. She didn't answer me but a member came over and asked her a question and she ignored me and spoke to them. When I asked her again she was very rude and abrupt with me and I never did get a straight answer. I guess they are only interested in getting long term members. I asked one of the employees her name and they said it was Sonia.

  • NYSC on Remsen St. in Brooklyn HORRIBLE customer service. Especially the manager is the worst there! Thank goodness for NYSC providing opportunities, for their employees to advance from the housekeeping staff to management!

    • I agree with the aforementioned statement concerning the Remsen Street gym. The manager is arrogant and terribly rude all of the time. I will never step foot in that place again. I have discouraged all of my friends from joining NYSC, based on his attitude. Dude, customer service is an asset that you obviously seem to overlook, because you are not a savored professional individual. Be grateful that NYSC gives fair opportunities to those with minimal management qualifications.

  • Some action is being taken – wed's call with an email promise of refund for one, which needs to be for both of us. Hopefully things will be set right and for that I'll be one who'll sing the praises of NYSC loudly. I like being fair and balanced and will be glad to positively relay good news when warranted. TX..

  • This thing that's called NYSC has to be run by crooks –
    try as I will to get a refund for months that I was
    unable to avail of their services due to quintuple
    bypass surgery. Now foolishly signed up again
    for 2015 believeing their cunning management
    words were honorable. Now each time I inquire
    the same manager Jared wants to know my name,
    again and again, he pulls the same caper when my
    wife wonders what his promised corporate was doing
    to be all that they claim to be cracked up to be. Being
    respectful and true to honorable business folks. This
    Jared was to get back to me yesterday but as in
    the past – he such ilk from the previous year – they
    would not respond to the refunds that they assured
    would not be a problem. Its not over by us – folks far
    and wide will hear my plea even if it takes ….

    • This thing that's called NYSC has to be run by the
      lowest of the low form. Try as I might to get a
      refund (consideration) for months that I was
      unable to avail of their services, due to an 8/1/14quintuple
      bypass surgery. Now, my wife and I foolishly signed
      up again for 2015 believeing their cunning management
      words, were honorable. It takes time is the line we get.
      On March 10, 2015 I presented a letter I secured from
      my rehab doctor to this NYSC manager Jared who
      requested same to lay at corporate's doorstep. Nada.
      Now each time we inquire the same manager named
      Jared (phonetic Olzoff) he wants to know my/our name,
      again and again, he's going to take care and will get back
      to us. Never doing so, he pulls the same caper when my
      wife wonders what his promised corporate was doing
      in being the caring for customer entity they pretend to
      be. No where, near being the respectful and honorable
      business folks one would imagine. This Jared was to get
      back to me yesterday but as in the past – he and such ilk
      are but what NYSC lays on other unfortunate souls.
      Jared was to follow up with Corporate and get back that
      afternoon about the funds due my wife and I. It was not
      to be and I somehow expected zero begetting zero.
      This challenge is not over by us – folks far and wide will
      hear my plea and the good words if things be set right.
      If my name is troublesome – remember Lincoln's teacher's
      surname and hat should help the brain engage.

    • This thing that's called NYSC has to be run by the
      lowest of the low form. Try as I might to get a
      refund (consideration) for months that I was
      unable to avail of their services, due to an 8/1/14quintuple
      bypass surgery. Now, my wife and I foolishly signed
      up again for 2015 believeing their cunning management
      words, were honorable. It takes time is the line we get.
      On March 10, 2015 I presented a letter I secured from
      my rehab doctor to this NYSC manager Jared who
      requested same to lay at corporate's doorstep. Nada.
      Now each time we inquire the same manager named
      Jared (phonetic Olzoff) he wants to know my/our name,
      again and again, he's going to take care and will get back
      to us. Never doing so, he pulls the same caper when my
      wife wonders what his promised corporate was doing
      in being the caring for customer entity they pretend to
      be. No where, near being the respectful and honorable
      business folks one would imagine. This Jared was to get
      back to me yesterday but as in the past – he and such ilk
      are but what NYSC lays on other unfortunate souls.
      Jared was to follow up with Corporate and get back that
      afternoon about the funds due my wife and I. It was not
      to be and I somehow expected zero begetting zero.
      This challenge is not over by us – folks far and wide will
      hear my plea and the good words if things be set right.
      If my name is troublesome – remember Lincoln's teacher's
      surname and hat should help the brain engage.

  • I read all the comments on here and not one good one. I wish I would have know before I joined thus gym. After being sick and hospitalized I was not able to go to the gym for months. I stoppee in to check on my membership. Was told there was a balance and I was willing to pay. Then the next second I was told there was no balance and my membership was all up to date. I updated my bank card info and they rip 400 out of my account asap. worst customer service in the gym and everyone refuses to do anything. I'm not finished with them.

  • I go to the Woodmere Branch of NYSC and I left my almost new jacket in area for jackets. After working out, I went to get my jacket and it was not there. I reported it to the person at the front desk who was of no help. At this time I'm furious. I then told someone else, seems to be a supervisor. While she showed empathy, she asked that I allow 48 hours as it could have been taken by mistake. I decided to give them the benefit of the doubt and wait although I knew my jacket was stolen. After many calls, I spoke with the manager of the gym who said they have signs posted that they are not to be held responsible for lost items. It saddens me that someone will actually take someone's jacket, needless to say that it was cold outside. What if I had had walked to the gym. There is a member of this gym that is going around and stealing stuff. BE AWARE and lock all of your personal items away.

  • Dec. 11,2014
    Wish i read these posts prior to joining ! I was billed after being promised the opposite. Had future charges to my card blocked which any customer has that option with their credit co. Bad news !!!

  • having an issue with the east meadow club . after reading all the reviews it does not surprise me that the management in the east meadow club has lied and now I understand that there are no consequences to bad behavior in this company

  • I am a senior "Silver Sneakers" member and chose to have a personal trainer. I gave my bank card for the monthly fee. (Bad Move!!!) These people overdrafted my account, lied about refunding the sum and overdraft fees, kept extending the resolution date "Should be done today" (X many days) and caused me to borrow money for my medications. Why??? Why would a company, that seeks investors, want this type of negative customer service reputation? Is this the Fair and Honest way to do bussiness? I trusted this company, as well as it's employees.
    Older and now wiser.

  • They over charged me and when I tried to cancelled since I was told I could cancel anytime… I was told I could not cancel until after a year!!

  • I have been a member of the NYSC Astoria for a few years, and it seems to get worse every year with regards to the equipment. To be exact, the equipment is generally in good shape, but the attachments, grips, bars, etc. are always in short supply; and over the last few weeks you literally have to search the entire gym to find even the most basic ones. I have not been able to complete a full workout in weeks because there seems to be only one set of everything and some are completely missing…period. Thousands of dollars worth of equipment is basically useless if the users don't have the attachments necessary. You think there would be someone at the gym who works there that would find this to be a problem worth fixing. It's frustrating, because you either have to give up on a particular exercise altogether or you have to hover over someone using the attachment you need because there are no other ones of the same kind. If this problem was resolved, I would not really have any issues with the gym. It is what it is; just wish I didn't have to spend half my time there searching for attachments that have "disappeared". With family and work, it's hard enough as it is to get to the gym, so I don't want to waste my time once I'm there.

  • I reported them to the BBB. Overcharging, double-charging, a billing problem every month for my entire membership period, and zero customer service. A few nice employees tried to help, but they are not empowered to do anything but sell you a membership. I'm out over $500 because of their mistakes. If you charged your dues on a reputable credit card, call the company (AmEx, Visa, MC) and tell them about your experience with NYSC. I think the banks are the only ones who have enough power to really hold NYSC accountable for their horrible business practices. I'm furious.

  • NY Sports Club customer service should not be called that. It should be called customer diservice and abuse. The customer service people regularly lied to me. I am not getting into details because i am discussing this with my atty to seek legal action.

  • This is worse customer service I have experienced, EVER! You would have better luck talking to the Pope then a rep. Good luck to anyone who needs to call customer service. Make sure you have food and water close by.

  • They overcharged me close to $1000. It took me numerous visits and phone calls to convince them of this, and they promised me a refund–in 14-21 business days! (For my money/their mistake!)

    It's been a month since then. I called back, only to be told to wait another 14-21 business days.

  • I JUST PUBBLISHED I WANT TO ADD I EVEN REFERRED A FRIEND TO THEM…AND THIS IS THE TREATMENT. IF YOU ARE TOLD NO CHARGE Y WOULD I GO AHEAD N PAY?Y DID I GET TREATED LK AN INTENTIONAL NON PAYER WHN I EVEN CALLED THEM N STAYED 35 MIN ON THE PHONE?p.s. im publishing as anonymus cause its the easier option

  • HORRIBLE customer service. i had prob since i started. i was offered a credit and aweek after the due charge i called to make sure and the agent said NO CHARGE TILL SEPT 1st. 3 weeks after im called by billing dpt sayng i have a due balance and whn i told em bout the call whn i was confirmed no charge they apologize stressing I DID NT PAY EVEN ACKNOLEDGIN that the person on the phone said NO CHARGE…TERRIBLE!

    • They charge without your acknowledgement: I asked 2 weeks trial and never attended and they charged my card every month for 2 years and did not handle it on a professional way. My husband and I specifically asked the associate that we do not want a membership and we paid one month fee for a trial. I attended only once, and my busy schedule did not allow me to attend the club. I was sure I was not paying anything, because I did not sign up for membership and did not use their facility. They charged me for a year and a half. Useless phone calls and visits and talks. They are terrible at customer service.

  • My husband and I are members of the club in Long Beach which has been closed since the hurricane, October 29, 2012. We were charged $15.oo per month for a maintenance fee which we paid. We did not hear one word from the club, no letter, no phone call, no email, -nothing, nada. I tried multiple times to get through to the main office and after waiting 1/2 hour, I hung up with no response and no satisfaction. They continued to charge me $15, and I was able to get it refunded. Finally, in April, I had had it and decided to cancel. After multiple time on the phone, I got through and thought (stupid me) that it was cancelled. Now they are charging me the original fee and I called and, of course, the woman I spoke with was in the midst of cancelling it and we were disconnected. Now, this is customer service. I called back and, of course, there is no notation of my call, nor did the rep try to call me back.

    I called back again and spoke to a very nice woman, Gloria, who helped me, Supposedly my account is cancelled by Gloria, but she still has to charge me because there is no record of my ever cancelling. How can they charge me for a club that has not been open for almost a year.

    I called the corporate office and, of course, there was nothing they could do for me. She gave me the number of the person in Long Beach to speak to. Why, I don't know, because he can't do anything with billing. Of course, Anthony, was not available so I left him a message. Do I expect any satisfaction – NO – not at all.

    The customer service for this club leaves much to be desired. Even when you walk into the gym, they are all talking to each other and ignore the clients that walk in. I was going there for years, and they don't even know how to say hello to people. Disgusting.

    Just looking at the comments above, a club that has multiple customers who pay large amounts of money each month, leave a lot to be desired. They sound antiquated with no WiFi, a customer service department that can delete or not make comments when a customer calls in, obviously no customer service classes for the front desk, etc., etc., etc.

    Someone in the front office must be taking nice vacations or is the club going to go into bankruptcy due to poor management or corruption????

    • The Sunnyside Queens brunch Manager Stuart Foster never satisfies customers. He has a title to resolve issues and make the customer happy. After a year of trying to cancel my contract, I asked a written statement that my contract was cancelled. All he did he copied and pasted on a word document the date and cancelled and printed on a plain paper. I asked him a written statement on a letterhead that it was cancelled. I told him politely that anyone can type and print on a plain paper and I would appreciate it on a letterhead. He said I should have asked him before that I need it on a letterhead, how he was supposed to know I want it on a letterhead and said :"Have a nice day" and left. I was shocked: what a professional way to handle a customer. Are we on first grade just to type and print on a plain paper? I asked the associate to ask the manager to come back because I have not finished and I need it on a professional level statement. He sent the associate that he is finished with me.

  • I will keep blogging about your Chelsea location not having WiFi connection, in every website I visit until you resolve this unacceptable inconvenience… The subways are wired!!! Gimme a break.

  • The NYSC of 8th ave.&16st… DOES NOT HAVE WiFi CONNECTION!?!?!!! HELLO-OH
    … IT'S 2013, GET YOUR SORRY BUTTS W/IT!!!

  • Yup try and get a refund when you abided by the rules, cancelled 30 days in advance of renwal date IN writing, hand delivered, Still took automatic withdrawal. takes 21 days to get it back, but takes about 3 for them to take it when you join. Called, emailed, "supervisors do not take calls" Ridiculous,

  • This is such a terrible gym! They have charged me too much over and over. They never have the same manager more than a week before they are transfered. When I finally get a hold of a manager they always tell me they resolved the issue and yet again I am charged for another month. When I call corporate they also tell you somebody will call back! Worst gym in NYC! Beware before you join!

    • This club is insane: the manager of Sunnyside queens never resolves issues and is very rude and unprofessional. I asked not to sign me for membership, but for 2 weeks trial and all I attended was twice. They have been charging my credit card without my authorization for a year every month.

    • I agree. This applies to NJ, too. They change management constantly so the new people cannot speak for what went on before they arrived, and their computers are always down. Therefore, they cannot access your account when you tell them you want to cancel your membership – funny how it knows how to keep charging you though. What a sham operation!

    • Your location on 48th and 2nd Street is fraught with theft and billing fraud. Called Michael Rollinson in the corporate office also another lackey. Could not get John from the 48th Street location to call me back and address the problem. Signs outside the 48th location advertised $10.00 a month and no annual renewal fee (which is the only reason I joined). Been battling for months to get my money refunded but to no avail. Have contacted a lawyer and filed a police report. Will sue John and Michael personally along with the corporate office. Stay away at all costs. Most disreputable business in the world. Disgusting

  • I was distressed to see your ad in the NY Times "The best way to fight obesity is regular exercise." While I truly believe there are many reasons to exercise…including, but not limited to "reducing stress, health, appearance, etc." to say that it is the best way to fight obesity is misleading. I know you may be able to cite research, etc. but we now know that you cannot exercise enough to "burn off" the calories consumed in any significant way. For the sake of our nation, I ask that you revise your ads. They are misleading to people who really struggle with the obesity problem.

    • I just joined the gym in hawthorn ny. I thought I was going to have a cleaner locker room, compared to the other cheap clubs in the area. Then came the disaster! they do not clean the showers!!!! Iam so pissed that I signed a one year contract. The same pile of pubic hair has been in one shower stall for about a month now, so disgusting. This is 2014 people get with it! If your thinking about joining nysc in hawthorn, don't d it if you enjoy taking showers at the gym because it is disgusting!!!!!

    • Please I am begging you people to hire people for the nysc in Hawthorn, NY. The men's locker room is really becoming a health issue now. Yesterday on 8?23/2014 things were just insane. Dirty towels every where and no fresh one either go figure. All three toilets were clogged with waste. The showers had hair and dirty napkins all over. There is no one cleaning this place! the guys that do work in the locker room are always hanging out doing nothing. WHOS IN CHARGE? WHOS TRAINING THESE PEOPLE? I just don't understand how this can happen. WHERE IS THE HEALTH DEPARTMENT?

    • NYSP operates as a fairly sleazy business. I belong to the Commack club on Long Island. This is a very tired club. When I joined they had signs around that they are renovating. It was then delayed a few months, then 6 months. Bottom line no improvements. The signs were placed during a membership drive as well, what a coincidence. During the membership drive they also stated I can bring my 13 year old son in for free as a guest. They have also rescinded that commitment. NYSC is a lousy business and they conduct themselves in a sleazy manner just to get members.

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