Ohio Edison Corporate Office Headquarters

I called in to get help. Ohio Edison was running two bills on the same account. I got a person name Kathy, she started out ok, but then you can hear the frustration in her voice. The Customer has to listen to that, if she was my employee and I was walking past her desk I would have terminated her on the spot. She tells me that no one shut down the temporary service but yet, I received the new bill for the permanent service. Some read my meter and the numbers do not match and my yard is pure mud and there are cameras on the house, and I am still wrong. No way to tell me how there were going to fix the bill. I asked for a supervisor it has been 18 minutes and I am still on hold.