Orchard Supply Corporate Office Headquarters

Orchard Supply Hardware Stores Corporation

Orchard Supply Hardware Stores Corp.
Address:
6450 Via Del Oro
San Jose, California 95119 USA
Phone Numbers:
Corporate Phone Number: 1-408-281-3500
Fax Number: 1-408-629-7174
Orchard Supply Credit Card: 1-800-304-8710
Customer Service Number: 1-888-746-7674

  • Where do I begin,let me start day one after orientation 02/2017.
    Starting off with promoting and marketing,which was poorly done. Management didn't know their staff or background. Everyone who has worked in retail such as Osh and HD understands Garden and Nursery carry the store,however Culver City has huge markdowns in the nursery but not enough attention has been given by management.
    The care of plants aren't consistent, the placement of plants is outrageous,plants that need full sun consistently get placed in the shade resulting in dead or wilted plants.
    Terrible Moral with employees.

  • Unfortunately I do have some negative feed back for the OSH located in Salinas, CA. It's too bad that corporate does nothing on improving customer service from the MANAGER to the the associates on the sale floor. Female manager is very unprofessional with her associates on the sale floor. I've seen where she snaps at them & talks down to them too. Confuse why corporate allows that. Male manager is no where to be found when you request to speak with him. I've requested his present on 3 different occasions & response I received from the associate is that he is on a call. What a easy way to get out of doing your job. This must be the great customer service that everyone is talking about. Last, it's sad to see also how corporate allows the hardware supervisor to speak down to an CUSTOMER who does not speak English & assumes that they do not know what the supervisor is saying. WOW another great service CORPORATE allows at this location.

  • Common sense customer service. While standing I line at a check stand a clerk came to me and said we will be closing this stand as he I going on a break and you will have to got to #1 or #2 of which there were 5 or six customers in line already but I chose #2. While standing in line I noticed that the original check stand was still open and taking new customers. Then they opened another check stand and started taking new customers. Other stores have the new checker go to an existing line and ask the first person to come to the newly opened check stand. Not hard to figure out who should be waited on first. I have tried to stay loyal to OSH since in opened in Capitola CA many years ago, but I guess now it is time to try Home Depot.

  • I recently had a terrific experience at your Fort Lauderdale, Fl store. I purchased a patio set and the staff was very helpful and courteous. The set I wanted was not in stock but I was able to purchase the floor model. I wanted to get delivery before a certain hour as I had an appointment. Within an hour of my purchase the patio set was delivered to my door! Amazing. I cannot thank the staff at the Fort Lauderdale location enough for all they did for me. I had a great experience and appreciate all they did for me. I am sold on Orchard. Terrific store and staff.Thanks for all your help.

  • POOR SERVICE

    I lived in Sebastopol, CA for 17 years.

    The local ACE hardware – abut two acres in area always had what I was looking for or offered to get it – pickup in a couple of days.

    Your La Brea store almost a block long – last fore times I looked for something – don’t carry it and NO OFFER TO ORDER IT.

    Why a store many times as large doesn’t carry my request or order it????

  • Today a store manager text my personal phone with job accusations of getting me fired and of theft.
    While he's clocked in @ store #500, Matts accusations of theft and threatening management skills are a Zero, now the Manager David review to take action on this matter. I find this very UN professional and UN becoming a manager and assistant manager.

  • Today a store manager text my personal phone with job accusations of getting me fired and of theft.
    While he's clocked in @ store #500, Matts accusations of theft and threatening management skills are a Zero, now the Manager David review to take action on this matter. I find this very UN professional and UN becoming a manager and assistant manager.

  • I have to echo the comment above regarding a discount to our Veterans. All the pennies add up to the dollars. Where were you during the Vietnam War? Warm and fuzzy in your home? My husband was in the trenches under despicable conditions and I am just thankful he came home without any injuries. Home Depot and Lowes offer a 10% discount to all Vets. They will get ALL of our purchases from this day forward. All of our Vets deserve some consideration. Want a wake-up call? Go and visit a Vet at Walter Reed Hospital.

  • sorry to hear that orchard supply decided to stop honoring our veterans by discontinuing its veterans discount.
    I will take my business to Lowes and Home Depot, they honor our veterans.

  • Went to the Modesto store and purchased a table-top patio heater on sale. Paid cash. Tried to use it, and it was a joke. The only way you could get warm is to sit on it and then you would get burned. Flame was very tiny. So I brought it back today. The clerk asked for my driver's license. I said, "why? I paid cash.". It's our policy, was her reply. o I asked for the manager. Was told if I didn't show my license, I would not get my refund. These people are collecting information on everyone they can force into it. How convenient for the government. I refuse to patronize ANY company/corporation/store that holds your cash hostage (like bestbuy). The manager got angry when I gave her the "heil Hitler" salute, and said she "trespassed" me from that property. Lol, Like I would ever shop at ANY osh again. She was rude and arrogant in her manner and demeanor. Have already talked to my contractor son, and other family members; all in all, will only be able to get about 25 people to boycott osh. But they may know people who will as well. And I still have to call friends, one an electrician, one a plumber. And it could mushroom. If we all vote against things with our dollars on a daily basis, we can make a difference and change things. STOP OSH FROM TRACKNG CUSTOMERS IN THEIR DATABASE!!! BOYCOTT OSH AND BESTBUY!!!!!!!

  • I will not buy from OSH anymore. I use my club member to purchase a $23 item and $1.34 pack of washers so in case I misplace my receipt I have back up. I went to the Foster City store. Well I misplaced the receipt. OSH couldn't find the $23 item but found the $1.34 washers in their system. They won't take back the $23. Their computer system and customer service is terrible.

  • I will not buy from OSH anymore. I use my club member to purchase a $23 item and $1.34 pack of washers so in case I misplace my receipt I have back up. I went to the Foster City store. Well I misplaced the receipt. OSH couldn't find the $23 item but found the $1.34 washers in their system. They won't take back the $23. Their computer system and customer service is terrible.

  • Worst customer service at the Salinas Davis road location! Been shopping there for years; nothing has changed even when the management team changed! Seems to be a systematic cultural theme where the customer must wait; it is okay to inspect a customer's merchandise and touch delicate blooms; when asked for assistance with a heavy bag, I was told in a directive you would give a teenager, "Go back and show him where it is." ; and to top it off, after waiting for the customer in front of me, I was told to move my basket aside while the clerk puts my order on hold to help the next customer – I was ticked off and left the store without my purchase. I have waited in line before and told when I got to the front that I needed to go to another line. do not know about you, but clerks should tell you they are closing to save you from waiting in their line and then having to go to the end of another long line.
    Rather than get upset, I just had to leave. Maybe the management will ask why customers leave when treated poorly. It seems to me that people who have a sales position should consider the customer and treat them like they want them to come back.

    I am starting a national campaign to stop poor treatment of valuable customers in OSH stores. The biggest mistake they make is that they spend so much money on advertising and think that all they need to do is to get people to come inside their stores ~ not so, we can shop anywhere we like. There is way too much competition out there and lower prices at other stores.

    BOYCOTT OSH UNTIL THEY APPOLOGIZE TO THEIR CUSTOMERS!!!!!!

    • I completely agree with your assessment of OSH customer service. I was appalled with what my family and I went through with the customer service. The beta males wouldn't lift a finger to help with sandbags. All the "men" were quite annoyed and uninterested with me asking for assistance. They all gathered in one area talking together. The person who helped me was a young female who did all the heavy lifting and not afraid of some rain. With the exception of some of the girls and a couple of older gentlemen, I have not seen a more feckless group of "employees." I would rather drive miles out of my way to patronize anot her hardware store. Never again.

  • purchased your SunMate 50ft coil hose last year. Have been using it frequently but not for the last 2 months. Used it today 1-23 and there were at least 25 small holes throughout the hose. Not worth $29.99 or is it you get what you paid for.

  • I shopped at OSH on Colorado Blvd. in Pasadena CA last Sunday. I was appalled that there is extensive remodeling going on during the busy holiday season. Confused customers were wandering around pushing through heavy plastic to find products, most of which had been relocated. Can you imagine Macy's or Nordstrom remodeling at this time? Stupid decision which is sure to drive away customers. I have told my friends. They are taking their business to Home Depot rather than face that mess!.

    • As a serious shopper of both hardware and soft goods I do understand their actions. The holiday shopping season in December, while insane in most retail outlets is not that busy in hardware stores. The goal of the hardware store was to complete the remodel by "their" holiday season, which begins with spring in March. Go back after the remodel, IT IS AMAZING!

  • I would like to know where you purchased the three large rustic bird houses that you have on display in the garden center at the Hawthorn street store in Torrance, CA.? I was told by you staff that they are not for sale, too bad! Can ou help me?

  • While I realize you are acquired by Lowes, however, you would increase plant/ nursery sales if you advertized that all your growers have taken the "NO Neonicotinoid Pesticide Pledge". None of the plants Orchard would sell would kill pollinators. It is a brilliant marketing ploy. By advertizing Neonicotinoid free plants, you position your nursery dept.for more sales from extremely concerned consumers who will buy with Orchard if they know their plants are good for the environment. People ARE aware, and they are looking for alternatives From Friends of the Earth email newsletter, " We tested “bee-friendly” garden plants from Home Depot, Lowe's and Walmart in 18 cities across the U.S. and Canada. We found more than half of the plant samples tested contained neonicotinoid (neonic) pesticides at levels that could harm or kill bees with no warning to consumers. So, instead of helping bees in our gardens, we may be unknowingly poisoning them….The new study confirms what our pilot study revealed last year: plants pre-treated with bee-harming pesticides continue to be sold to unsuspecting gardeners. These toxic, long-lived insecticides not only harm bees, but can also harm butterflies, earthworms, birds and other beneficial animals in our gardens for months to years. " Think of numbers of consumers who will look to Orchard for their plant purchases and the adjacent purchases such as fertilizer, lawn mowers, weed wackers, etc. You will have a niche that would set Orchard Supply apart from the other big box retailers. I am a Orchard Nursery Employee at the Meridian Store, and I am urging you to consider this.

    • i want to thank corporate for giving me a chance at a interview. I feel that the interview does not prove whether the person can do or not do the job. I had the interview and i felt it went good . The interviewer told me that he would be getting back in a week. Usually when they say back in a week that is a nice way of saying that you may not get the job. I guess OSH does not care to hire people that have strong customer service and that is why when you walk into any osh that the store is practically empty

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