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  • Pf Changs Corporate Office Headquarters

Pf Changs Corporate Office Headquarters

How to Contact Pf Changs Corporate Office Headquarters

P.F. Chang’s China Bistro
7676 E. Pinnacle Peak Road
Scottsdale, Arizona 85255 USA
Corporate Phone Number: 1-480-888-3000
Customer Service Number: -866-732-4264

 
  • This past Sunday, my family and a few friends went to P.F. Chang's in Birmingham Alabama. We were seated in about 15 minutes and that was acceptable as the restaurant was busy. We ordered and the server brought our drinks. She was very attentive to what we needed. We were sitting right where you could see the serving line. We waited around 40 minutes for our meal and the server apologized the whole time. We watched the serving line and noticed that the serving tray eventually brought to us was the one that was sitting on the serving line for around 20+ minutes. The whole time it was sitting there different people were adding and taking things off of the tray. When they finally brought us our food, my plate was still missing. The server said the "chef" was not satisfied with that dish and was re-cooking it. I mentioned that 4 tables around us had been served and that they had been seated after us. The server did apologize again. So everybody at the table is eating while I sit there with only fried rice. "David" finally shows up with my meal and after a half-hearted sounding apology, gives all kinds of excuses, "my team very rarely makes this kind of mistake", "I know you have seen several smaller tables served before you"…whatever man, just set my plate down. He did ask if everyone had enough fried rice and to let him know if there is anything else. That was it! I do appreciate the apology but I should have gotten a discount or not had to pay for my meal at all. I guess he was waiting for me to say that so that he wouldn't have to discount or comp the meal unless I was angry about the situation. So I guess you don't get customer service unless you get angry. I find out the next morning that my son's meal was cold. This is because it sat on the serving line for 20+ minutes. Had I known this that night, I would have asked for David again and it would not have been as pleasant an exchange. Anyway, you are supposed to leave feeling satisfied after a good meal. I left with the most dissatisfying feeling I have had after eating at a restaurant of this supposed caliber.
    I expected better from a place with this type of reputation. But as I look across this website, I can see that I am not the only one with complaints about management and customer service. I don't think I got a raw deal but I didn't walk away a satisfied customer. I don't think I will be going back to P. F. Chang's. I filled out the survey listed on the receipt with my complaint. I wonder if the culture of poor management at the restaurant is just a mirror image of poor management at the corporate level. We will see!

     
    • UPDATE: A corporate representative reached out to me and worked with me on the issue. This is a nice gesture but I still don't have a good feeling about the place. Once you create a feeling about something it will not go away easily. That is MY problem however, and I need to get over it and give them another try I suppose.

       
  • I called in an order to be picked up from the Fashion Valley location in San Diego, CA. I ordered the Mandarin Chicken that was listed for $10.95 on your website menu. I was charged $14.50. The total came to $15.66, and I had a $20 gift card. I asked if I could get the remaining change ($4.34) as cash, but they said they couldn't do that. I can't buy ANYTHING on the menu for that price! I just wanted money for a bus fare home, but instead I walked 4 miles. Any business with integrity should offer cash back on gift cards with a balance under $5. The gift card was already purchased, so what is the big deal?! Not only are you committing a crime by false advertisement, your policies STINK! This restaurant has lost my business, as well as the business of my relatives when they come to San Diego.

     
  • The Color of Money!
    I made a reservation for Saturday April 23rd at 7 pm. My girl and I arrived promptly to the restaurant at Adventura Miami. To our dissatisfaction, no seat was available. Then we proceeded to the bar where we found two empty high chairs. It took 7 or 8 minutes before we were acknowledged by waiters; female and male. And, they were not even busy. So calmly, we ordered an appetizer and drink. Both drinks and appetizers disappointed us. My girl's drink had so much salt that she asked to exchange for another one. The second one was worse and saltier. Logically, I inferred someone was playing a joke on us. Subsequently, we ordered dinner. After 30 minutes of wait time our disgusted dish arrived. One plate was overloading. The sauce dripped over all over the counter. What an evening at PF Chang! The server Never came to us to approve or disapprove the meals. They did not care. They were too busy chatting amongst themselves. We navigated through our meals uneasily. Finally, the bill came. $74.20! with a grin on my face I surrendered my ATM card. After a good 10 minutes my card and three receipts were returned to me. Then, I wrote a simple review of dissatisfaction on one of the printed receipt. The Color of Money! the note started. Generously, I tipped $ 1.80 for the service We never got. The grand total was $ 76.00. I signed my name on the receipt. By signing my name the receipt became a legal document that cannot be altered by anyone without my consent. Breaking News! Amazingly! Surprisingly, while checking my account Tuesday morning I realized one of the waiters changed my bill from $ 76.00 to $ 75.99. So, they took upon themselves to give me 1 cent back. By doing so, they clearly committed a criminal act. I shall pursue legal action against them and a civil suit against PF Chang.

     
  • We need a PF Changs in the Gatlinburg, Pigeon Forge, Sevierville, TN area!!! With 10 million tourist coming here each year, locals still have to drive 45 minutes to Knoxville to get a decent lettuce wrap(which I love!) Please consider a restaurant here. Most of the major chains are now located here and doing great.

     
  • First of all. I just want to say I love PF Changs at the Galleria at Tyler in Riverside. The bartenders Tyler, Kurt, and Brittney are the best. I have been coming to the bar for over a year and love the fact that I could watch baseball (especially the Angels).
    But I came in today and was told by the bartender that you no longer pay for the directv package that includes the games on channel 692. I'm very disappointed by this and considering to go else where to watch baseball. Please consider bringing the local baseball back to PF's.

     
  • Does your company allow such shameful tactics splayed across FB, I have a screenshot of the bill which is being used to shame one of your customers for not tipping, no one knows the reason behind the no tip, but tips are earn, not required as this waitress is trying to belittle non tippers…the waitress' name is Taylar Cordova in one of your Denver, CO stores…..the bill in question was posted/blasted on social media for all to see, in the amount of 183.74. I live in Cherokee, NC, I know our casino policy here is they will be terminated for pulling stunts like that on social media. To me, just shows the greed of the waitress in question with a tinge of selfishness expecting a tip by the way she worded her post……Please educate your workers on the concept of a tip/gratuity,,,,,They are earn with good service, its a BONUS if a person wants to tip, A Bonus, not Expected……We have fired people from the casino restaurants for expecting tips and either going after the customer out the front door or posting their receipts online for all to see and to shame the patron,,,,,if it wasnt for your patrons, you wouldnt have a business or that waitress would have a job, so these actions of the employee in question has put a stain on PF Changs for me, We have one in Asheville NC, I'll doubt I will ever step foot in that place if these are the practices you support. All in all, it just gives your company a bad name, a reputation, and Im sure such a thriving business as this is, I dont think you would want that type of publicity from your workers….Thank you for letting me say my peace, but I found the girls post on FB, and it upset me on how they expected tips, almost like white privileged type thing…

     
  • We really wanted to try PF Changs in Bridge Street Mall in Huntsville Alabama. We always wanted to a nice peaceful setting in the outdoor area to enjoy one of the first nice sping evenings we have seen….The outdoor area had very few people so we felt sure we could fulfill our wish….so upon trying to get a seat at approximately 7pm we were told that they were reserving the whole outdoor area in case of any large parties that may show up and they couldnt serve us there. We really wanted to eat oudoors so we left to another place where we were served outdoors…..My girlfriend being asian was very let down…and I was also disappionted…….Bobby Pulliam bobbypulliam713@gmail.com…I have a photo of the outdoor area in case it interested you….thank you.

     
  • My husband and I came for our anniversary dinner on Feb. 17 around 7 to the Fashion Valley location in San Diego. We have been to another location years ago and decided to come back. Bad idea… I should've known how the service was going to be based off the first 10 minutes in the place. The hostess needs a lot of more training in hospitality. She didn't say hello when we first walked in, she put up her finger to signal one second. That's pretty rude. I used to host before as well, so I know how overwhelming it could be. But it was not busy nor was there a wait so I don't understand why she did that. We were seated, our waiter was probably the best. He came over, greeted us, took our drink orders and appetizers. Let me tell you, they bring that appetizer out so fast, but it's the total opposite with the main dishes. With how long it took, I thought it'd be the best plate of Chinese food I'd ever have. Honestly, it taste like Panda Express. Their honey chicken is served with way too many of the crispy rice sticks! Way too little rice. Just not what I expected. As we walked out, I said good night and thank you to the hostess, they just looked at me like I had something on my face. I take that very offensive when I'm saying thank you and you shrug it off especially when you should be thanking me. I'm very upset and will definitely let corporate know how I was treated.

     
  • TOOK MY FRIEND TO THE PF CHANGS AT 983 Baltimore Pike, Glen Mills, PA 19342.. AT 10/02/16 FOR DINNER .(IT WAS HIS FIRS TIME) EVERYTHING STARTED GOOD.. SOUP WAS VERY TESTY…UNFORTUNATELY OUR MAIN ENTREE'S WHERE WAY OVER SALTED (WE ORDER THE SAME DISH) WE COULD NOT EAT IT..WE COULD ONLY EAT LITTLE BIT OF IT..SO WE COMPLAIN TO OUT WAITRESS "NICOLE" SHE SAID THAT SHE WAS SORRY AND SHE WILL LET A MANAGER KNOW ABOUT IT.. AND WE WAIT AND WAIT…NOT EVEN 1 MANAGER CAME ..SO I ASK HER WHICH MANAGER SHE TALK TO. SHE GAVE ME A NAME OF THE MANAGER THAT SHE CLAIM THAT SHE LET HIM KNOW ABOUT OUR BAD EXPERIENCE. MANAGER NAME WAS RYAN…VERY DISAPPOINTED WITH THE MANAGEMENT…

     
  • TOOK MY FRIEND TO THE PF CHANGS AT 983 Baltimore Pike, Glen Mills, PA 19342.. AT 10/02/16 FOR DINNER .(IT WAS HIS FIRS TIME) EVERYTHING STARTED GOOD.. SOUP WAS VERY TESTY…UNFORTUNATELY OUR MAIN ENTREE'S WHERE WAY OVER SALTED (WE ORDER THE SAME DISH) WE COULD NOT EAT IT..WE COULD ONLY EAT LITTLE BIT OF IT..SO WE COMPLAIN TO OUT WAITRESS "NICOLE" SHE SAID THAT SHE WAS SORRY AND SHE WILL LET A MANAGER KNOW ABOUT IT.. AND WE WAIT AND WAIT…NOT EVEN 1 MANAGER CAME ..SO I ASK HER WHICH MANAGER SHE TALK TO. SHE GAVE ME A NAME OF THE MANAGER THAT SHE CLAIM THAT SHE LET HIM KNOW ABOUT OUR BAD EXPERIENCE. MANAGER NAME WAS RYAN…VERY DISAPPOINTED WITH THE MANAGEMENT…

     
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    Corporate Office Headquarters
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