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ReachOut Wireless Corporate Office Headquarters

How To Contact ReachOut WirelessCorporate Office Headquarters

Nexus Communications Inc.
3629 Cleveland Ave., Suite C,
or P.O. Box 247168
Columbus, Ohio 43224 USA
Corporate Phone Number: 1-877-870-9444
Fax Number: 1-877-870-9333
Email: CustomerFeedback@reachoutmobile.com
Customer Service Number: 1-877-870-9222
Tech Support & Help: 1-888-592-0615

 

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  1. I have applied for Lifeline three times this year and the last two I was not told that they would stop servicing Lineline in California by 2/24/2015. They did stop and now I have to get Lifeline with another company. I did go online to Assurance yesterday and applied for Lifeline. I was told by ReachOut that I had to put $10.00 on my phone per month under the trational plan (because that was what I was now under since the Lifeline never went through) or risk losing my number. Since that was the reason why I was applying for Lifeline again anyway, because I could not afford to purchase minutes with my below poverty income, I could not afford to purchase $10.00 per month. I had been purchasing $3.00 per time prior to January and was told that that would hold my number for one more month. Yesterday when I went online to do that, the website was under construction and I was not able to do so. This morning I went online and got the same message. I went on chat this morning with Lifeline and most of my questions were not answered and I was provided horrible customer service as I always get unless I get a supervisor and then I am usually told that one is not available and I have to wait for hours to get a call back and then do not get one at all anyway. Today after going on chat, I tried going on the website to purchase more minutes and now I notice that they no longer offer the $3.00 option, only the $10.00 option. I do not have the money to waste on this company for one more month and I cannot risk the possibility of the fact that my Lifeline could go through quicker than anticipated and I would have paid for minutes I will no longer be using since I plan on keeping my number when I change to that other company. I do not know why the federal government allows companies to utilized foreign companys to service accounts of usa companies. This is just plain crazy. I cannot wait to find another company that rivals ReachOut in customer service!!! I plan on contacting the federal regulators and the BBB regarding this company!!!

     
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Corporate Office Headquarters
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