Rebecca Minkoff Corporate Office Headquarters HQ

I have had the same horrible experience. Can not get ANYONE to respond to emails or phone calls. Will never order from her again and I will not order her merchandise from any retailers handling her product line.

I was asked as a customer to complete a survey and my reward was “25% of full price items excluding watches and accessories”. I chose the Julian Backpack and the discount did not ring through. I called 1-866-838-6991 and was told by a lady that the coupon does not apply to “classic items”. Yet the coupon I received from Rebecca Minkoff does not indicate that classic items are excluded. I am not pleased. I believe you should honor the 25% off which expires today on July 25, 2017 because this was not stipulated prior to the survey or after I completed the survey in the slip that I was provided.

I then called the NY corporate office and was told by the receptionist that I would transferred to customer service in the corporate office. I left a message for “Raymond” since that’s the line that I was transferred to. He spoke so fast on his message that I was unable to hear his last name. I was given the name of Angela as the customer service manager who I emailed and the email came back "with no person in the company has this email). So they lied again. The internet complaints on the customer service through your company are concerning. Comments like ”they never return your call” or “they don’t even answer the phone”, This is sad. I was hoping that someone could resolve the issue and not give me the 15 “I’m sorry’s” that I have begun to accept as “lip service” when no one really wants to help you. I look forward to a response as I would still like to purchase the bag and believe your company should honor the discount. Thank you.