How to Contact Rent-A-Center Corporate Office Headquarters HQ
Rent A Center Corporate Office Address:
5501 Headquarters Drive
Plano, TX 75024 USA
Corporate Phone Number: 1-972-801-1100
Fax Number: 1-972-943-0113
Customer Service Number: 1-800-422-8186
CorporateOfficeHeadquarters.com is not associated with Rent-A-Center. This website is for information, reviews, feedback, ratings, and complaint purposes only.
and yes some of the workers there are very disrespectful.
I have spent alot of money with rent a center and one of the things I was supposed to be paying for was the feature where if I couldnt make my payment for any reason I was covered but according to the new manager Javier I do not have that feature but the other workers Kay, Gene, Ed, Kent, Brandon all have told me I did but when I ask to use ot we always worked something else out. Now I m again asking to use this feature and this time being told I do not pay for that so what happened to it I have ledft so many message for their corporate office that it is too many to count at this store it is always one thing or the other but I need the things I am paying for i need to speak to somone over this store outside the store
Very displeased with the customer service and professionalism with Daniel and other staff members of the Spanaway, WA store location. I have been a customer for many years and I have never been treated with such disrespect.
Ive been a long time customer with renta center I have a 86 inch tv the has a cracked screen it was broken in movement in my house called them up and I was told tuff luck and still half to pay for this tv becouse of this they have lost a long time customer I will not ever rent from them again and Ill tell others what happen so Im left still paying for a tv that is no good
My husband (Bobby shirey) and I have been loyal customer for over a year and we loved the service we received that is until my husband was looking for a new job and Lisa wanted him to work for her.
Lisa is the manager of the rent center in Ludington MI and she was aware that the couch we had I wasn't in love with… I honestly struggle to find a good couch. in the past I think we switched out 4 times before we decided we'd just go somewhere else, which we did. not the fault of renting a center but with having kids and animals and space configuration and once you sit on something after a while you get a true feeling for if you like it.
Even though we returned the couch, that is maybe 8 months or so ago… way before my husband worked there… we were still a customer as we are still paying on a computer and just last year around Thanksgiving my husband got me a KitchenAid mixer… so paying on those.
so after we had to move we sold our old couch as it was too big for the new space and went without until a little after Christmas. my husband picked out the couch we currently have which has been such an awful experience to have gotten.
my husband was told by Lisa that before he was hired she'd order me a chair since I didn't like the couch cause I was going to try to live with it as my husband liked it…. nothing ever came about the chair. one time I went in, we talked and she said she ordered the wrong chair and a damaged table they dropped in price to 500.00 we wanted she told him no… because then he was an employee… and I expressed again I really don't like the couch. she asked if I could wait for his discount cause it would save so much money… at the time. it sounded good. I said yes but once my husband and I talked… I just hated the couch. I said I don't want it… is there anything else? I know you won't get a discount for it… that's fine. well we were told we still couldn't get a couch or return the one we didn't like…. why??? because my husband works there,??? how bonkers is that?
we are a long-time, loyal customer… not expecting a discount or anything off… just want something different and wanted the table that was marked down and told nooooo!!! does the really make any sense?? which they sold the table from underneath my husband to someone on his day off and acted like nothing happened.
no, is this how to run a good business? absolutely not!
in fact I pray my husband finds something else and we don't plan on ever doing business with rent a center again.
my husband said that Brandi Lisa's bosd also said he could not switch out the couch…apparently now after being told we had to keep it for over a month it's able to be picked up… but we will have nothing to sit on. but that's ok, cause God always supplies our needs… I'll pray for your company because it's obvious God is not the center and if he isn't… that is not good.
I pray you to treat your employees better than this and have mercy and compassion on them and their lives. money is not everything and buys you nothing in heaven but mercy and grace will… if you give mercy you shall receive mercy…
I sure hope you and the rest of the company know God because Jesus is coming back and he's looking for his bride-to-be without spot or blemish. accept Jesus as your lord and savior, follow his commandments, live according to his word, read and pray and worship him.
may God have mercy on your company! have a blessed day.
John in customer service is unbelievably rude. Tells me he can’t hear me so I speak up and he tells a Texas lady to calm down and stop screaming. He has a very hard to understand accent. My friend paid off an account for his daughter. When RAC contacted him on Wednesday he told them he would just pay it off Friday and ask how it would be to pay it off on Friday. He called Friday to pay it off and they charged him $68.00 on his card but told him the amount would be what they quoted him on Wednesday. The District Manager is suppose to call him. We shall see if that call actually happens. After seeing and hearing these unprofessional people there is no way I would ever conduct any business with them. LOSERS!!!
Corpoate means they have never lived a hard life never been paycheck to paycheck most probably never had to worry about money. I am bout to get the bbb and the federal reserve in it.
I have rented from the Newton, NC rent a center. I rented a stove because I needed one because mine went out. I contacted them and was approved, so they said it was used and not much was left to own it, so we could pick up were the others left off. I am paying full price for it…. we got a TV and sand from them while we were working on getting the stove I had to pick up and I had to clean it because no one else would or had gotten around to it. The TV when they delivered it had a spot on the screen that was a scratch that wasn't there in the store. And A smaller TV for my daughters room that the pixels are going out on it. And they were supposed to knock some off on the TV. And she small TV for my daughter an email was sent saying pay off was coming up and all I owed was one payment of $38. and to come in an pay it. I have direct with drawl. So why couldn't they take it out when they take the payment out. So I am still paying on it. WTF. This place is a joke. This store needs to be shut down. And who ever does the books is putting money in their pockets. I am paying full price for used items and they are making money off me every month for Items that have been payed for already. This something needs to be done. I think my Husband needs to contact the news.
Last week I walked into the Bensalem location where it smelled like cigarettes right off the bat. I walked to the back of the store where I spotted the STORE MANAGER (of all people) in the back room walking around, moving things while smoking a cigarette like it was nothing. The whole store smelled. I am a current customer but I will no longer be getting my items from here. Who wants a couch or mattress that smells like cigarettes? No thank you.
I am currently a Rent-a-Center customer and have been for at least 12 years if not more. However due to some events that occurred last week, I have made up my mind that when the property that I now hold is paid off in full, that I will never again step foot inside the doors of a Rent-A-Center. In the past I have been lied to, and swindled out of excess money in the form of my continuing to pay for merchandise that had been paid for at least six months before when I brought the matter to the attention of the district manager. Things were made good because of that, but it is the principle of the matter. It should have never happened in the first place. It was found out that the manager of the location by the name of Rick had been deceitful in a lot of other matters with the store. And I also feel that the property that I currently am still paying on should have been paid off at least four months ago. But that's neither here nor there and it does 't apply as I believe one more payment will pay off the merchandise. And recently, I was going to send a laptop in for repair. It was sent in for repair once before when I still fell under that one-year option for repairs on the previously paid-for property. The property was repaired but the repair did 't last but maybe 2 weeks. I had been meaning for some time to get it sent back to fix the problem that was 't fixed in the first place, but I have been plagued by health issues that interfere with my time on a lot of things. I was going to do so last week. But when I called to find out if the persons that pick up things for repair had been to the store yet, I was informed by an employee by the name of Jason I believe, that the only thing I could have done to the laptop was to get an estimate on the cost of the repair. Well since the item was 't fixed properly the first time I feel that Rent-A-Center is still responsible for getting the item fixed and fixed correctly. And when I asked to speak to the manager I was informed that he was no longer in the store. ( I had called earlier and was told that Cody was there but he was tied up with a customer. I asked the person that answered the phone to please have Cody call me. the call never came ). Now it is issues like this and other issues that have occurred throughout the years that have led to my decision. One other thing that has got me to the point of severing my relationship with Rent-A-Center was back in mid-November I had to send my 55-inch HD TV in for repair and I paid for a loaner while my television was being serviced. It was a 60-inch HD Smart TV that I fell in love with! Cody said that he could get it to me for $20 a week. I had to look into my financial situation as I am on Social Security disability and I have to budget things. So when my 55-inch was back from repair, I had made up my mind to take Cody up on his offer. It was at that time that Cody told me that I could not have the TV for that price because that was a Black Friday special only. Had I been told that a few weeks previously, then I would have jumped on it at that time and would have found a way to cover the monthly price. But as I said I was not informed that it was a Black Friday special only. So in a way, Cody changed the offer. It is this, and the issue with properly repairing my laptop that has led to my decision. I have spent thousands upon thousands of dollars over the last 12 + years with Rent-A-Center and if this is the way that a customer is going to be treated, then I think it's time for me to take future business elsewhere.