Reach Out To Roku Corporate Office – Review and Complaints 

I spent 4.5 hours with CSR located in India. Set back to factory settings on my ROKU TV 4 times. Due to an email that was no longer supported by Yahoo.com. Had corrected my THAT email many months ago (9) as per Yahoo’s notification & instructions due to “no longer able to support a 15 yr old email acct”. Your systems were NEVER done to correct this! I was assured, after the 5th CSR’s verbal instruction/gymnastics ON the account, that all was fixed & would have no issue. WRONG…OLD EMAIL STILL THERE. Subbed channels, all info wiped due to factory resets. AND got double billed an hour later!! I am beyond furious. And unfortunately, I have to repeat this debacle AGAIN tomorrow. You took my money instantly and double-billed me as it was considered by YOUR SYSTEM AS A NEW ACCOUNT(S). And the refund maybe…will be 4 weeks in the coming. Disreputable! Unethical business tactics! And abject incompetency of foreign CSR’S.