Sam’s Club Corporate Office Headquarters

Sam’s Club Corporate Office Headquarters 
Wal-mart Stores Inc. Address
702 Southwest 8th Street
Bentonville, Arkansas 72716 USA
Corporate Phone Number: 1-479-273-4000
Fax Number: 1-479-277-1830
Customer Service Phone Number: 1-800-964-1917

  • I am writing in regards to a very frustrating issue on not being able to purchase items online anymore. I work for a city and since September 2020 I have been unable to order anything online. I have been contacted several times by email with "we will fix this" but do this, this and this which I have already done to no avail. I can purchase with my personal account but not the city account so it is in your system. I am fed up with being sent to the back office to correct the issue…what a joke. I order for a city and this is unacceptable the service I have received after being a customer for years.

  • Please consider a new Sam's Club in St. George, Utah. The closest Sam's club in Las Vegas Nevada (2+ hour drive) We have a Costco in St. George that is so busy it is like shopping on December 24th every day, all day! I'm sure you could prosper in St. George, Utah. I have been a customer in Provo, Utah for 7 years before moving here and I love Sam's vs Costco any day. Please check out the market and move here soon! The population is booming!

  • Sam's corporate-level customer service is abysmal. Little history. I'd been in Sam's on Feb 8 and made a purchase, 8 items, with Scan and Go. Checkout at the exit was normal. The agent scanned my phone and 3 items in my cart. I received an email that the purchase was made. On Feb 9 I was back in the store and had 3 items in my cart, all scanned with Scan & Go. When I went to check out, the QR code on my phone was from a purchase the day before. To try to rectify the problem I was asked to go get 3 of the items I'd purchased the day before so the door agent could scan them again to clear the issue. I did that. Didn't work. Eventually, after two employees tried to help me with Scan and Go, one of them took me to a register and I purchased the 3 items. Took me about 30 minutes to check out. I called Sam's Customer Service and explained the problem. The agent said it would be escalated and I would get a call back within 2 days. It's Feb 14 and I never got a call. This has happened before. I wrote a letter once to Sam's corporately asking why it takes so long for the gas pumps to handle "do you want a receipt?" That's a binary thing and should take an instant but it takes several seconds of wasted time. No answer from Sam's corporately then either. If you want to get great corporate customer service shop at Costco.

  • Had a great experience at the Optical Center at store #8138 in Daytona area. Gary was extremely knowledgeable and very helpful. I will go back for more glasses

  • I have been a Sams club member for quite a few years and have never had a problem until now but this takes the cake. On May 21st, 2019 I placed an online order. May 29th it was returned by Fed Ex because it was damaged in transit. Contacted Sams and on May 29th they reordered it and said would be delivered in 3-5 business days. June 10th I contacted them because I STILL hadn't got my order and when I checked my order history said it was cancelled. Called and they had no answer as to why it was cancelled and said to try reordering. Not gonna happen. I will be canceling my membership. Have never had such incompetence in my life!

  • Please explain your hiring policy of requiring an online job applicant to provide highly sensitive information such as their Social Security Number. I work in the IA field and SSN's are protected. I understand the need once a job offer has been extended, however, you open the portal to easy identity theft to people that simply want to work. Shame on a corporation as large as Sam's that doesn't do more to protect identities.

  • When visiting our Sam's today I cannot not believe you have a corporate rule that you must always transfer your items to the empty cart in front. Now let me ask you when you have very heavy items in your cart why must you move them to the empty Cart. I had very heavy cases of spring water and coke case's to move….. Do you even care about your check out gals and your customers??? I am 74 and believe me this is not easy for either of us… I will the next time refuse to change carts.. I would think that you have more important issues to oversee especially after reading all the complaints. I also agree about the receipt check when leaving, this is ridiculous and a waste of time… Carol LeVan

  • I shop at the Sam's in Ofallon IL. For the last month or so they are under new management. We use to be able to leave all big boxes and heavy items on the cart. Not anymore they or I transfer all items to another cart. In transferring nothing goes back on the cart properly unless I do it myself. The last couple checkers I had complained about the new manager and said people were getting fired daily. I am ready to quite Sam's because taking my items off the cart is stupid and takes too much time and trouble. Ready to get all my supplies from GFS food services. Free card for cash back and you can leave your supplies on your flat cart!!!!!!!

  • HI, I would like to let every one I can know how wonderful the store manager Brandon Clark of the Lawton Oklahoma Sam's club is! It was my wedding day, a family member picked up my cake, it was missing the cake topper, every one goes into a panic {it is the wedding day} now we have to find something to match the cake. My mom was so upset that someone from the bakery department did not let us know as soon as they realized they did not have a topper, even the day before we had a much better chance of finding one. My Mom called to express to the Manager how bad the bakery department made the situation by not letting us know. Within 2 hours the store manager had drove to the next Sam's club in the next town and picked up the topper and also brought us snack tray's to enjoy while we were setting everything up! Thank you Brandon Clark you went above an beyond for us!

  • I am lodging a formal complaint about the lack of cell coverage (ATT hotspot) and the lack of wifi throughout my local Sam's Club. (This is not it, merely a comment) also the lack of ANY management on the property today at 2:30pm.

    I've only been a member for OVER 25 YEARS!!

  • I wish Sam's Upper Management read this.
    Sam's Club in Lantana,Florida.
    Tire department,the Girl I believe her name is Makesha and George both are the most amazing guys taking care of customers.
    George balanced my son's 4Runner and rotate tires 2 times already,all the time with a good manner and good mood.
    Makesha (Sorry if I misspell)she does everything,take care of customers work with the guys inside just amazing…great people always make a place great.
    Both, her and George help me on my Sienna's wheel balancing issues.

    Another guy also put tires today on my Sienna, and bring car out,very educated guy.

    Date April 19/2016 Time ,about 12:30PM

    MANAGEMENT!!! THEY DESERVE THE BEST AS GOOD EMPLOYEES, DO YOU PART.

    Washington G.

  • My husband and I purchased a ring at the Fayetteville, AR Sams Club, at the end of November 2015, a early Christmas gift to myself.
    At the end of March 2016 i noticed the rope around the top stone loose, I returned to Sams Club. I presented the ring and the receipt to the clerk and ask if they could repair my ring. She ask if I had purchased a service plan, I told her no, that no service plan had been offered, she said they we're supposed to offer a plan on all jewelry, and she was sorry.I told her Supposed to and sorry doesn't help me, she said she guessed not and radioed the manager and told him when I had purchased and ask about a refund or return, I told her I did not want to return the ring nor did I want a refund I only wanted the ring repaired. She said since it over 90 days and I had not purchased the service plan there was nothing they could do.
    This however left me two options a ring I love and can not wear or find a jeweler to repair at my cost on a ring that's four months old.

    Sincerely,

    Disappointed and displeased

  • My Wife and I are due to renew our Sam's Club Membership by the end of January. I have been waiting to hear an apology from the CEO of Sam's to white Americans for the offensive comments she made last month. As a white American who works 40 hours per week, I do not have the time to stand out front of Sam's club with a protest sign, nor do I care to take to Social Media as the culture of political correctness in this country would try to spin this around and make me the bigot. But the one thing I can do is take my business to BJ's or Costco, and encourage all my friends to do so too. I am not asking the CEO to resign as I admit we all make stupid statements in our life. I just ask her to publically admit her statement was offensive to the majority of her customers and apologize for it.

  • I'm a Business member at Sam's club, either she goes or we start going to Costco. This is a demand and not just a request. Either Sam's sends her down the road or they can have my membership back !!!!!!!!
    I'll be watching the news for her dismissal or I'm gone to Costco for it all !!!
    My Wife, myself and my whole Family are OFFENDED over this and it can not ! be passed by as a slip of the tongue !!!
    I have many Family members and Friends that are going to stop going because of this, you have better make it right and not with her just saying she's SORRY, it can only be fixed with her butt going out those doors for the last time.
    My name is here to see, they can look me up and then see if we go back

  • I am Sam's club employee at club 8120 and I am not comfortable to expose my name.I have been working with Sam's club last one and half year and I worked at different locations.About four five months ago I transferred to this club.After joining this club I found that this club has very bad management skills.At front end, this club always running out of the staff.Most of the time customer has to wait in line for purchase and no one in club is ready to provide back up support as cashier.Also,this club management not treating their employee fairly.It seems like whoever has good relationship with the upper management, management cherish them.Most,of the lower level employee such as door greeters,cashiers,and front end supervisors not getting their breaks or lunches on time because there is no one available to cover the it.Including me most of the employees unhappy with the management scheduling pattern because most of the time they putting employees on schedules outside of their availability time.Furthermore,most of the customers disappointed with the fax and pull orders and cigarette orders when they placed order before twenty four hours and by the time they come to pick it up order is not ready and customer has to wait for another hour.Also,this club upper management don't know how to train their employees asking for cash rewards and credit card.Nobody in management taking any responsibility for printing out brochures for Sam's credit card offer for everyday.Also,I feel that people don't respect each other and no one value customer time. As an employee of this organization I feel that this club require new management who can treat everyone equally without their personal relationship with the management.Furthermore,at member service desk,if employee don't have any member still they don't prefer to pickup phone calls calls within 2-3 rings.Finally I would suggest that if corporate will do some investigation in this club than may be management will improve their performance and learn about the time management for themselves as well for customers.

  • YR 2015. MONTROSE PA. WE NEED A SAMS CLUB HERE. IN THIS VERY TOWN.THERE ARE WEALTHY PEOPLE, HUNDREDS OF THEM HERE INTO SPRINGVILLE PA, NEXT TO MONTROSE PA, AND DIMOCK. PA. WEALTHY FROM THE NATURAL GAS PIPELINE CO.,CABOT. HELPED ALOT OF PEOPLE TO A BETTER LIFE. HERE. NOW WE NEED A DEPT. STORE., THERE ARE NO ——THERE ARE NO DEPT STORES IN MONTROSE NOR SPRINGVILLE PA. —-WE NEED
    HERE A SAMS CLUB.— WE DO NOT WANT TO BE DRIVING THE 6 LONG MONTHS OF WINTER TO A DEPT STORE OR SAMS CLUB OVER 25 -35 MILES AWAY. AND ITS DANGER TO DRIVERS TO DRIVE THE TINY HIGHWAYS THAT FAR IN SNOW. SCRANTON PA, LOST THEIR DOWN TOWN MALL, STEAMTOWN EXCEPT FOR 1 STORE I READ, BOSCOVS STILL THERE, AND THAT TOWN SCRANTON PA, IS —-TOOOO FAR —TO DRIVE IN SNOWS 6 MONTHS —TO AND HOME,AGAIN, ITS 55 MILES TO SCRANTON PA FROM MONTROSE. DEPENDING O NWHERE YOUR PROPERTY IS. THERE ARE —NO DEPT STORES YET INTO MONTROSE PA—BRING IN SAMS CLUB HERE TO MONTROSE PA, AS HUNDREDS OF FAMILIES ARE WEALTHY UP HERE FROM CABOT NATURAL GAS PIPELINE. CO. MY X HUSBAND HAS 250 ACRES HE HAS OVER 3 HUGE WELLS, ONTO IT —HES WEALTHY, FROM THE PIPELINE. BRING US SOME DEPT STORE, OR AT LEAST A SAMS CLUB. HERE AS MONTROSE PA NEEDS A DEPT STOREE.-!!!
    MONTROSE PA IS LOCATED 55 MILES WEST FROM SCRANTON PA.
    OFF RT 29 NORTH AND ONTO RT 706 IS ALOT OF HIGHWAY FOR A SAMS CLUB. THERES 2 TINY PLAZAS, ON RT 706 MONTROSE. WITH ONLY A FOOD STORE AND CHINESE RESTRAUNT. IN THEM.NOTHING ELSE.—-PEOPLE ARE WEALTHY UP HERE. FROM THE PIPELINE PROFITS. MONTHLY. MONTRSOE PA IS ZIP CODE 18801. SR CITIZENS BLDG IS LOCATED IN ITS TINY TOWN, AT 145 CHURCH ST. MONTROSE PA. WE NEED A DEPT STORE OR A SAMS CLUB. PEOPLE ARE WEALTHYY UP HERE. SCRANTON IS TOO FAR TO DRIVE IN SNOW, AND WINTERS ARE TOO LONG OF SNOWS. 6 MONTHS.

    • If you are so wealthy hire someone to drive you. The rest of us schulps who are not wealthy and living here in Montrose have no problem driving to those stores. What were you doing all those years when you weren't wealthy? Give me a break! Try donating to the various organizations in need instead of complaining.

  • Dealing with the Sams Club staff at the Chino, CA store has been very frustrating. They sold me phone lines/cellphones with promotions that total to $700 credit. After 4 months, I still have not gotten the full credit that was due me. Every time I speak with someone at the store, no one seems to remember what the promotion was. The person I spoke to always says, we'll check it out and call you back but they don't call back as they promise. At this point, I'm not sure what my recourse is. To me, the missing credit of $200 is a lot of money. It should not matter what the amount is, they should honor what they promise.

  • What is happening to SAMS? The store seems to be going down hill and has been doing so for the past 5 years. I have been a customer of SAMS for better than 15 years and never had as many problems getting service as in the past several years.

    Today I went to have my tires balanced and a rear tire fixed (do to a slow leak) and they said they couldn't help me because the Corporate Office has not sent the parts they. They have been on back order for over three weeks. Are you people interested in retaining your customers? I have given serious thought to canceling my Membership and do everything exclusively with COSTCO. While SAMS tries to imitate COSTCO with their specials, they are a far cry from offering the product or the service. At my SAMS store, the shelves are usually not well stocked, you people seem to drop products your customers like and there really isn't any sense of accountability. I talked with a manger at the Store on Katy Freeway here in Houston and that was a joke.

    I don't know if SAMS really wants to have a good customer base but I can tell you this, someone needs to be minding the store. I am almost positive this SAMS will go out of business as the type of people you have working for you seem to be disgruntled most of the time. I don't know what you pay scale is but it's a cinch that you pay as little as possible.

    Unless this SAMS CLUB changes for the good, I will not be renewing my Membership. Compared to COSTCO, SAMS really can't hold a match. PLEASE give me one good reason as to why I should retain my SAMS Membership. If you think price is the difference your wrong. What good is buying tires as SAMS on the Katy Freeway if they won't honor their contract. They told me to get it fixed at an independent garage and then had the nerve to tell me if I do that will make the current tire Warrantee null and void. When I asked about a different SAMS CLUB, they said that the Warrantee would no longer be accepted at the KATY FREEWAY SAMS CLUB.

    Please do us existing members a favor —————– CLOSE THE DAM KATY FREEWAY STORE, IT SUCKS AND THE MANGERS SUCK!

    Houston, Texas 77043

    • I worked both Companies. Sorry but it's a Karen attitude that's destroying the retail & wholesale business. And how can you blame a manufactures defect on an employee? both Co. are adamite about returns on electronics that's why the sell the optional insurance. Too many people took advantage of the return polices on electronics

  • I purchased a Vizio Smart TV from the Sam's Club in Rockford, IL. I set up the TV and the sound cut in and out, and the WiFi was connected yet I could not open any apps because it stated that I needed internet connection. I went in the next day and exchanged my TV for a different Vizio Smart TV. When I set up the new TV the same issues happened! I was mad. I live 30 minutes away from the store, and had to take more time out of my day to go back the to store for the third time! I spoke with the manager, Tom, when I went back to return my TV, but this time I did not want any more broken TVs from Sam's Club. I explained to Tom the hassle and my angry that has come from buying a Vizio TV from his store, but Tom would not take responsibility for the faulty TVs that he was selling. He did not seem to care nor did he offer to do anything to make me feel like a valued customer. Terrible experience! I plan on returning my membership.

  • I just learned today that the 800 phone number published on this page for Customer Service gets you a bank. At least that's what it did for me today. If you talk with the people there long enough you might be able to get a phone number for someone who can help you with a store problem. The number I got that way was 1-888-746-7726. I got someone who at least listened to me. I don't know of anything will be done.

  • I am very disappointed to learn that a new Sams club in my area is opening and offering NEW members a plus membership for $45. When I inquired about how current members can get the upgrade for that amount, I was advised that the offer is only open to members of the new store. How disappointing to loyal customers such as myself who had had a Sams membership for 11 years and have been giving my hard earned money to them. How sad that Sams Club values a mew membership more than a long-standing loyal customer. Apparently, my loyalty is not appreciated.

  • To All Customers of Sams Club, this is a warning, when you develop pictures at the photo lab be sure that all pictures come out the way you want them, because getting a refund on prints that are not developed correctly turns into a battle. You actually have to involve your lawyer into the situation. The Photo Lab employee in the Harlingen Texas Area was the most arrogant and stubborn thought she could control the whole situation without involving the Managers.

    • I don't have any pictures printed at SAMS. COSTCO is the place to have them done. They will work with the Customer and the SERVICE is good, something lacking at SAMS CLUB. Oh yes, the price is about the same. Last year I did over $ 2,000.00 dollars worth of business with COSTCO and $ 0.00 dollars worth of printing business with SAMS.

      SAMS has fast become the GETTO CLUB..

  • First of all, let me say how much I value my Sam's club and all the items and features available to us thru the store. I am in my Alexandria, La. store at least once a week and sometimes twice. My whole family uses the gas station frequently. However, the bakery. I love having the bakery. They have been doing my cakes the past 2 years and have never failed me until this past weekend. Therefore I must complain. I went in a week ago and placed the ordr for my son's graduation party cake. The lady was so happy to take my order and assured me it would be ready by 10:30am on the 17th of May. My daughter was there at 10:30 and it had not even been started yet, They said give us 20 minutes. She left and ran to get the balloons and came back at 11am and still no cake, another 30 minutes. She went to another store across town and got the veggie tray and fruit tray, came back and it was 12:02pm when she checked out her only item. I was so disappointed in the bakery. They were not nice either. They either overbooked OR understaffed for Sat. May 17. I am so glad his party was at 5pm and she had time to drive 45 miles back home. Please address this problem. We love sam's and I love having a bakery, but if this keeps up, they will start to lose business, including mine.

  • I was out doing errands yesterday in Clarksburg and Sam's Club was on my list. As I was checking out,the cashier asked me if I had a Sam's credit card. I replied yes but I don't use it.Then after trying to talk me into upgrading my card to a premium one I said no for the 3 rd. time.She called over her supervisor who would not take no for an answer even after I said I was not going to pay the increased yearly rate and I really didn't shop there much anymore. I don't know if these employees are pressured to meet a quota or what but NO means NO !!!!!! I was pretty ticked off by the time I left………

    • Sam's in Clarksville has a lot of problems. The manger is enept. Her staff is worked like dogs and she can't say "Thank-you." They work sick. And she could care less as long as the product gets pushed. I wish I could identify myself as a spouse but then she'd probably get fired.

  • We do our shopping at Sam's Club and get our get our groceries there as well.Most thins seem to run well at Sams with the exception of the pharmacy.They have been late on many occasion from lunch and also coming in the morning,saying oh an emergency,had to call and get someone. Shouldn't people have to account for their time ? Customers stand there and wonder . If you need to contact me my number is 352-683-8139, jfess2002@yahoo.com Sincerley John A Fessler

    • The pharmacist called me at 6;10PM to nform me eht MD had changed my antibiotic. BUT Sam's was now closed, would be closed on Sun as well so therefore my antibiotic could not be picked up until Mon at 9am when spouse was at work. No antibiotic until many days AFTER it was ordered! What kind of business is that??? As a retired RN, I worked 7 days a week as do most in the healthcare field. What a disgrace Sam's pharmacy is!

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