How To Contact Schlotzskys Corporate Office Headquarters HQ
200 Glenridge Point Parkway, Suite 200
Atlanta, Georgia 30342 USA
Corporate Phone Number: 1-404-255-250
Customer Service Number: 1-800-846-2867
Schlotzsky’s competes in the fast-food sandwich industry. Their competition includes McAlister’s Deli, Pot Belly, Jersey Mike’s, Blimpie, Jason’s Deli, Firehouse Subs, Jimmy John’s, Quizno’s, Subway, Which Wich, and Panera Bread.
We went to the Odessa, TX store, on JBS Pkwy. to order pizza on 5/6/21.
We went through the drive through to order pizza and take it to someone's home and eat with them. Let me say, the drive from the location to the house we were going to was about a 4 minute trip. We got there, opened the boxes and the pizza dough was not "brown" at all from cooking it. I picked up a slice, it was totally "limp". The crust around the edge and the bottom looked totally uncooked. I took one bite, and told them it was not cooked but a few minutes, if that. So, we had to wait for the oven to heat up and then had to cook the pizza 20 minutes to get the crust cooked enough to make it tolerable to eat. This was not even a huge deal, because we did make it work, but we don't always get pizza and then take it to a place that has an oven. I decided today that it might be a good idea to let management know this information so that it doesn't happen to others. We have been going to this business for years. I called the location and asked to speak with a manager, keep in mind, this call took place the day after. MY REAL COMPLAINT is over the conversation that took place, and it went like this. Hello, Schlotzsky's: Yes, may I speak with a manager. The girl said, sure, let me get her for you. Then this naive, ignorant girl that answered the phone, didn't even cover the mouthpiece of the phone nor did she put me on hold, but said out loud (probably across the store), there's a "Karen on the phone that needs to talk to a manager"! She didn't have a clue why I was calling, not like I had been rude in requesting to speak with a manager. So, by the time the manager gets on the phone, I was HOT! I told her I wasn't even calling to raise he!!, but just to let them know the pizza was way undercooked yesterday. But, since she said what she did, I was not going to ignore it. I told the Mgr.Linda, what she said & told her that she had no idea what I was even calling about….I could have been calling to ask if they take call in orders, catering info, etc. and my tone was perfectly normal, no anger at all…..until she said what she said. I said to her that I wasn't calling to complain, I didn't want more pizza made the right way for free, I was ONLY calling to inform. But, the employees comment IS now the issue. What kind of idiot young person, doesn't know this is unacceptable? I'm sure she didn't care that I could hear. Maybe she just thought I wouldn't say anything. IMO, this sends a message that the Mgr.is either letting them act how they want in order to keep employees, or she is trying to be their friend & let them do as they please. I have never been so disrespected by a employee. To call anyone a "Karen" when they don't even know why they are calling, is total BS. And even if she did know, she needs to know she was wrong in doing this. If we order something whether food or any other product, and it is wrong, that business needs to know so they can address the employee(s) responsible. I'm not sure I will even go back at this point. It was bad enough that we wait 30-45 min. for our order, but we like their food & have continued to return because of it. But, to have this happen, I just don't know if it's worth going back. I mean really, we know customer service is crap everywhere we go, but this is just on a whole 'nother' level disrespectful, irresponsible conduct that should not be overlooked. I did call the corporate office as well. I don't usually write reviews, but I do read them when going to a new business. I'm just not willing to give my money to people who think you are a POS & deserve no respect as a paying customer. Totally shocked at this behavior. So uncalled for. If you go here, always go inside. They seem to help them first. This is not a busy location everrrr, so why it takes so long is beyond me. Thanks!
I just want to be able to get my paycheck…. After 3 months!!! The store I worked at sent it back and I have not been able to contact anyone sense. I can't even get anyone on the phone to have them mail it to me!!
I am very disappointed in how the company handled my complaint about their franchise in Hobbs, NM. They seem like they dont care if you are embarrassed my the location turning down a corporate coupon. Why give them if you are not going to accept. Plus the location was very rude about. Refuse to eat at any of their locations and asking on social media for others to join me.
Hello, My complaint is on the Store at 8200 S. Main St, Houston, TX #1156. I went today at 4:56 PM and as usual the person making the sandwich NEVR CHANGES THE gloves after cleaning the counter, she uses those same gloves to make your sandwich. One day I told her not to use those gloves to make my sandwich. Do people not realize that these gloves are very inexpensive and get nasty and filthy just like your hands. The next time, I'm reporting the store to the Health Department. Those gloves should be changed as soon as she starts dealing with food. Hoe nasty.
I had a terrible experience at the Schlotzsky's Deli on Poplar in Midtown and I must say it was a bit surprising because I have never had a bad experience. I ordered an original medium Sandwhich, something that I have ordered since the 1980's. I asked the young lady that took the order to not put mustard or onions, so she was very nice and read the order back to me. Once I got the Sandwhich it looked nothing like an original Sandwhich, minus olives, with loads of Mayonaise(looked like a small jar was used) a small piece of deli meat, so small it did not cover the medium bread and mozarella cheese, so of course I asked could she please re-make the Sandwhich in stead she decided to say that the ticket said extra mayo. I said no ma'am I did not say extra mayo; well around that time the young lady that took the order walked up and I asked her could she explain to the lady that I did not ask for extra mayo and at that point she said no, the ticket says add mayo. (Meaning not mustard). So at that point I explained to the lady that I have been eating at Schlotzsky's for 30 years and that this was not an original sandwhich and that to please refund my money if I could not get an original sandwhich, so she continued to convince me that the ticket said extra mayo. So I asked the young lady to please let her know what I meant because it seemed as though she did not understand what I was trying to relate to her. So I asked her could the young man that was making Sandwhiches make mine because I felt he was making great looking Sandwhiches. So he made the Sandwhich which was great and I sat down and ate and once I got ready to leave, I thanked the owner, who had blurted out earlier during the conversation that she was the owner, rather than make me another Sandwhich. She acted as though because she was the owner, I was suppose to just each the Sandwhich even though it looked nothing like an original and be satisfied, even though I spend $9 and some change for a original medium combo. I still can't believe how that Sandwhich was prepared and I really wish I would have taken a picture.
The Schlotsky's in Gonzales,La at 7-2-16 at lunch I had a chance to meet the new Gm and she was very pleasant with her employees and everyone coming in the store with a great smile and attitude. The food was great with fast service and I will be back again.