Sprint Corporate Office Headquarters HQ

Sprint Corporate Office Headquarters HQ

Sprint Corp

Adress:

6200 Sprint Parkway

Overland Park, KS 66251

Corporate Phone Number: 1-703-433-4000

Corporate Fax Number: n/a

Corporate Email: info@sprint.com

Stock Symbol: S

Sprint Nextel is famous for communication services. Sprint’s products include wireless voice and data, broadband internet, video, and data, and long distance phone service. Sprint is one of the premier wireless providers for smart phones in the US. Sprint Nextel’s main competitors are Verizon, and T-Mobile and AT&T.

Sprint’s toll-free customer service number is 1-800-777-4681 for wireless services. For Long Distance customer service the number is 1-800-877-4646 and for Sprint Broadband Internet the number is 1-888-996-001. The company does encourage users to use their technical support system and help forums on their website.

sprint corporate office headquarters hq

  • I need someone from Sprint that is interested in keeping my business to contact me. I have spent hours explaining on "chat", calling etc. My issues:
    I changed companies in March 2016 and since that time have been trying to get my discount switched from a CENTURY 21 Discount to a BERKSHIRE HATHAWAY 20% discount. The agents in my office with other services had no issues getting the discount. Last month I thought it would change, but I am still getting the smaller CENTURY 21 Discount vs. the BHHS discount. I do not have a first borne to offer, but I am willing to supply the right information.

  • I'm in the process of switching over to Verizon because myself and my entire family is fed up with Sprint. About a year ago we had to got to the sprint store four different times, two of which screwed up the phones even more. They ended up charging us for an extra phone then proceeded to make us be the ones to pay for it. Now, their system is saying we all have iPhone 8's and nobody in the customer service and tell their feet apart so obviously they have no clue how to help. I'm beyond sick of Sprint, and a lot of people I talk to have had bad experiences as well. At least I'll be switching to Verizon soon.

  • Sprint is by far the worst cellular company I have dealt with the representatives are rude and they act as if they can not help you. I think the issue is they don't want to do their job. As soon as my contract is up I will leave Sprint and never return.As stated in the previous comments the mangers do not help so you are wasting your time if you as to speak to them.

  • Customer service was supposed to send me a email twice yesterday 05-31-17, everyone can guess the punch line, they never did. Don't know why I was surprised. Have a serious issue but no one cares.

    Robert Oliver
    Tularosa, Nm

  • I will keep this as brief as possible but would like to give you more details.
    Sprint is charging taxes on a phone for the full price of a phone even when you don't pay that amount. They are charging me $52.65 for taxes on a phone that I am paying 200.00 for?!?!? Then they couldn't even give me the tax percent etc I had to speak w/ at least 3 people. They say they will give me a service credit back but I had to front the money for the taxes on the phone. I told them that's the oldest scam in the book and I am not sure how they get away with it from IRS or FCC. They make your bill so confusing as it is. I told them I would rather pay the 8.1 nevada sales tax rate on the 200.00 plus shipping and they can work out the accounting on there end that I didn't trust or want and don't feel comfortable fronting the money then waiting for a "service credit" it shouldn't even be a service credit it should be a tax refund since I didn't pay 650.00 for the device i shouldn't pay tax on that amount only on what was sold to me. Not to mention the switch and bait game they constantly play and tried to do again today when I did my upgrade but more details when you call me. I spoke w/ Blake Miller and a supervisor named Michael. they said you could pull the call. I had the call start around 2:45 pm today 05/08 It ended about 4pm. Order # ORTRTM827391176
    They wouldn't let me bill it to my Sprint account which is in good standing w/ a credit on it. They made me put the money out first and pay before They would send me the agreement to look over. That seems fishy too?!?! I have 3 days to cxl and get a refund but why not let me read it first in case something is wrong? I then tried to print out the agreement after paying and signing and sprint sent a message that said "We've hit a speed bump" and I couldn't even print the agreement I signed.

  • i went to Sprint Store 0413 Fairview Heights Illinois on Tuesday April 25 at 10:00 am. As I was waiting in the parking lot for the store to open a UPS driver pulls up with a shipment for the Sprint store. The employees open the door he goes and returns with a load he is taking out. He loads the boxes on the truck and pulls away not realizing one of the boxes fell off his cart. He proceeds to drive away running over this box. I jump out of my car and try to get him to come back but with the loud truck he is gone. I grab the broken box and out falls phones everywhere. I proceed to pick these phones up and put them back in the box as good as I could and knock on the door. They answered but werent happy because it wasnt time to open. I proceed to ask for the manager and tell them what had happened. She wasnt friendly at all. I was like man I didnt have to do any of what I just did. Let them lay in the road and get run over and Sprint would be out of so much money. But the good person I am I turned them in. I bet there were at least twenty phones or more in this box. Iphones at that. Then they proceed to tell me they still dont open for 5 minutes. WOW Im locked out again. I wait the five minutes and then go into the store. The girl with intials JP waited on me and was having trouble with my account. As shes trying to fix it shes texting someone on her phone which to me was very rude. Finally after almost two hours I was out the door. I went back to my car and saw another phone that was laying on the ground odviosly from the box I pick it up and proceed back in the store and find the manager. She takes the phone from me and says I wish I could do something for you but I cant. I say when I come back in give me a discount on an otter box. I just broke my screen thats what I was there for and when I pick it up I need an otterbox. She says I cant do that we arent allowed. Maybe KARMA will catch up with you for doing a good thing. REALLY SPRINT Ive been a customer since 2009 I do a good deed and save you tons of money and this is how I get treated KARMA. I dont feel the manager was friendly at all the girl that waited on me was texting the whole time. Im sorry but not good customer service at all 🙁

  • If anyone is planning on Sprint for cell phone service, you need to think again. They say Sprint is as good as Verizon for coverage…….that's a lie. We went to Show Low, AZ and no Sprint anything. No Sprint store and you get a notice on your phone saying roaming. We converted to Verizon and on the same day of transfer I spent 40 minutes trying to get my account number. I finally won. Customer Care also claimed our service would be disconnected that day… another lie. I asked about roaming charges, she never answered the question.They are nasty and unprofessional to deal with, period. Their service is crap once you leave the big cities. After being home for a week, checked the phone and the service was still active. Went to Sprint office here in Tucson and the agent says things contrary to what Customer Care said. The representative did validate that the service was still active They have no problem lying to people regarding their service. The agent at the store in Tucson says roaming charges only apply to international calls.

  • I and extremely upset and dissatisfied with the NEW OUTSOURCED Sprint customer service. After 18 representatives 3 supervisors and 1 play manager, I am exactly where I started off at, frustrated, exhausted and ready to take my business elsewhere. I tried calling cooperate, I emailed Dan@sprint which apparently no longer exist. John Bataligia who doesn't respond to emails, The new executive present Marcello whoever doesn't even accept emails. Sprint sucks now that they have nearly closed down all their corporate call centers who know how to handle an issue and traded good issue resolved customer service for outsourced agents who don't listen, can barely speak to where they can be understood, and cant resolve simple issues. My Samsung g3 stopped working on New Years Eve, they sent me to a service and repair 30 minutes from my home, the phone could not be repaired, and they advised me that I would have to wait 7 days to get a replacement. It was New Years Eve for petes sake, I end up buying a new phone at full retail price and when I called customer service and actually spoke to the first rep who happened to be in the US she righted a wrong by stating she would let me out of the installment payment, send me a return kit for the old paper weight that stopped working and that my eligibility would be reset. Well I did everything I was supposed to do and buy the time I got my bill for March the phone was still being charged to me twice which started a very long and annoying spiral down hill with 17 other reps in the Phillipians. I have been hung up on, lied to, promised call backs none of which every happen. I have had to repeat myself over a hundred times and the agents still don't understand whats going on, they keep saying they see the notes but why they have not honored them I have not dame clue, I have even dealt with reps repeating things that had nothing to do with the reason for my call. I give up if I am already paying a $180 bill for two phones and they want me to continue to pay for a phone I no longer have along with a late fee due to this issue for not paying the portion of the phone that I shouldn't owe! When we were an American based corporate company our customers were treated with world class customer service and a escalation was considered a customer calling back a 2nd time with the same issue not 18 times! My sons going to cry when I cancel his high dollar I phone and not pay for the early termination fee ,but he will get over it because we will be rid or a really poor low life company that over charges their members and really doesn't take care of its customer's.

  • Drew
    I am an Att customer. I wanted to change my 5 lines to sprint. I expected to take some time, but what they have done is totally unacceptable. After going thru credit on the phone I was told to go to a store and verify who I am. After being interrogated for a third time I was given computer generated questions to verify who I am. In my earlier phone conversation with credit, I was told all I need was two forms of id. Anyway, I failed there test with no explanation as to what questions I missed. If I had been turned down for actual credit problems, my problem. Wasted 5 hours for nothing. While I was in line at the store there were 2 people canceling there service. Maybe I am lucky not getting the service. I will see if T-Mobil wants my business.

  • Oh sprint. How horrible you are…
    I have been a customer for almost 15 years, Never even paid a bill late. And this is how you treat a “valuable customer”?
    My husband called them 3 months ago to order a phone and add a line to my plan. They sent the phone to a wrong address. Hours of calls that week between sprint and UPS and we never received the phone and it was sent back to Sprint. Sprint then resent to the right address and we set up the 2nd line in the store after receiving the phone and thought everything was done. NOPE. Imagine my surprise when I got a bill for almost $1000! After hours of calls that weekend, found out that we were being charged for the phone we never received. I was told it would take 48 hours to amend, and my payment due date was extended to allow time for the charge to come off. 3,4,5 days later, still not fixed. Called again. Told again it would take 3 days. Again, not fixed. Called again. Same story. Last weekend, spent 3 hours on sunday afternoon with them between departments. Order dept finally said the warehouse “overlooked” this return. Yeah, sure they did. A case was set up and I was told it would be fixed by today. Well, guess who was on the phone with sprint for another hour this morning? Now I am being told it will be reflected in my next bill in 2 weeks from now. I highly doubt it.
    And the kicker??? They are also charging me late fees!!! HAHAHAHAHA, I would rather pay a lawyer $500 to fight that than to give sprint $47 for late fees because I cant pay my bill due to THEIR error.
    I am also filing a complain with the BBB, and already contacted my local NBC news affiliate in NYC who handled consumer reports. If this isn’t fixed, I’m sure she can fix it and it will be aired to the 8 million folks here in NYC
    Sloppy. Inept. Idiotic. Those are 3 words I use to describe their “customer service”.
    Literally I have logged HOURS with them. Valuable weekend hours I can spend with my daughter instead of with Sprint. Seriously, they should be embarrassed.

  • I was lied to when I signed up for service. I was told my bill would be about 90 dollars a month, plus taxes. When I get my first bill, it is charging me 5 dollars per line, (2), extra because I didn't sign up for auto pay. THEN I am being charged a 7.99 fee for "Spending limit", which will disappear ONLY if I sign up for the auto pay. They claim it's not a double charge, but when the ONLY way to eliminate the fee is to enroll in auto pay, it's an OBVIOUS double charge, and a way to extort money from the consumer. I also am not getting 4G service, I only get 3G, and in some areas, no data service at all. Had I known about the extras, I never would have signed up with Sprint in the first place. When I asked about cancelling the service, (within the 14 day period), I was told I would have to pay a 35 dollar restock fee for each phone, plus service. THEN they claimed that I didn't pay anything down, (almost 100 dollars for sign up), then changed it to 28 dollars paid. Talking to corporate offices is ridiculous, because they refuse to admit that they are stealing from consumers. STILL waiting for ANOTHER representative from corporate to call back.

  • I have been with Sprint for seven years. As a "valued" customer trying to get an extension on my payment arrangement, they hung up on me. Sprint loses my business as soon as I find which carrier is better to go to.

  • Just switched to sprint for the main purpose of saving money they told me I would get one plan that would save me around $80 turned out the store rep had me on a plan that would cost same as my former carrier called and after 2hrs.they finally got me a plan that was cheaper but no way as cheap as promised. Really wondering if this was a good move. Already having signal issues LTE not as good as 4G

  • In tears, I prayed to god today!!! Asking for help in resolving what's been done wrong here. And after reading all comments left above. I realize This is Sprint. I believe all that has been said. Due to I also have been treated so rudely and wrongly. There is no where to make complaints and no one is there to help you. I only wish at this point that the CEO would do his job and take a stand for its customers and re-evaluate its entire staff. Because its really hard to believe any company what so ever would out right steal, lie and put any human being through what this company does. This company is nothing more than dishonest, rude, and bottom line Evil and Greedy. Not for the people what so ever. I've learned a big lesson here. And its sad to say this is actually the way the world is today. And makes me ashamed of the human race. At least the owners and CEO whom you can not get InTouch with… are eating very well along with their family's. But In my opinion are the lowest peoples of this earth besides the devil himself. Enough said.

  • Just curious whom out there is interested in taking these situations to FOX news? I for one will be for sure on there. If any of you would like to join email me at Charlieeeet@gmail.com They also have breached contract with me so this enables me to sue. would love to share your story's as well.

  • I don't quite know where to do to leave a vast compliment for good service above and beyond to GBenga O. at the Sprint Duluth office (882). I wanted to transfer date from an old Iphone4 to a new LG Tribute and needless to say there were some problems doing so. After three tries, we were ready to throw in the towel. But GBenga O. would not and actually got one of the techs to come out, who successfully transferred all my data! He just kept trying until the outcome was a success and did so with a smile and good humor. I'm not sure if this is the place to leave this review, but I really hope so. Thanks.

  • Sprint it by far the worst carrier of all of them….

    Do NOT be fooled by their marketing tactics to get you to switch carriers. In the long run you will pay MORE at Sprint that any other carrier, learn from me and my experience.

    Yes, I was lured in under a bate and switch statement when they promised me $400 (payment of my Version account) to switch over. First off the $400 was payable up to 4-6 months afterwards and no commitment that it would be accepted, this after you signed you life away on the contract. Conveniently our request for $400 reimbursement was lost at Sprint without any contact from Sprint hoping we'd forget about it after the 6 month "processing" window. First, warning signs if a "technology" carrier takes 4-6 months to process a payment. Not sure if still use stone block and chisel within the Sprint finance department, but assume that's about the pace of business there. Second, I had to spend countless hours in the store and on the phone to get this resolved and credited. Thankfully I kept copies of EVERYTHING I sent to Spring otherwise I would not have been reimbursed. Third, they only credited me a fraction of the $400 that this store location said they would.

    Do you like confusing, wordy contracts with sales agents that can't interpret them. Don't just sign on the dotted line. Read the fine print and you'll realize sprint is NOT cheaper, but way more expensive for a much worse network. We spend about $40 less per month now with Verizon than we did with Sprint, get more data, and will own our phones at the end… yes own the phone! With sprint you lease and can purchase the phone at the end for $200 each. We'll with Verizon we own the phone and the cost of the lease is the same. Again, read the fine print, because the store agent specifically told us we OWN the phone at the end of the contract.

    The network…. let's just say don't dare step one foot out side of a city with a population of under 50,000 people. if you POOF, your connection is completely lost. Do you like Pandora in your car, well hopefully you stay well within the boundaries of a city because you will lose your connection all the time. Was in Upper Michigan at NMU and Michigan Tech, hopefully you never have car trouble or get lost, no GPS, no calling, no data, nothing; your phone is a good paper weight here cause nothing will work that needs to be connected to a satellite. Verizon on the other hand, love the vast network that is everywhere I go.

    So I finally closed the account once our contract was expired, we had a part and celebrated that we could finally go back to Verizon. Unfortunately Sprint likes to toy with you months afterwards. First, trying to return the phones. THIS store would not accept the phones back. What! they wanted us to return them through the god awful phone line system they have. OMG this is by far the worst experience I have ever had in my LIFE. Long story short I've had about 15 phone conversations and been to 3 different Sprint stores to return my phone and they would only take them if they sent me a "return kit" through the mail. I waited months for this return kit call Sprint frequently for where the heck it was with nobody knowing. I then get a notice that they are taking this to collections because I haven't paid for the phones I've been trying to return for months.

    This was a WORST customer service experience I've ever had that resulted in too much unnecessary stress in my life. If I can convince just a few of you to avoid this carrier I've done my job.

  • I have never been treated so poorly as I have with Sprint. The customer service is atrocious and I get the same "party line" every time I call, and of course I am on hold for sometimes hours. The same thing happens when I go into a store, I am told that they cannot handle my request at the store and I need to call, then when I call I am transferred to numerous people with no resolution. I needed to cancel my service as the company I work for said they would not pay for my bill unless I switched to Verizon. I called Sprint to cancel and they said once I sent my Phone back they would charge just $49.99. I sent in the phone in perfect working order, and I got charged a few weeks ago $356.92 out of my bank account. I have called numerous times about this and as I am writing this I have been on the phone or on hold for 45 minutes. Now she has told me that I still needed to pay money for each month since my contract was not up until February 2017. I was never told this before. I asked them to go back and check the records and they have refused to do this. Every person I talk to has a different amount I owe, and a different date that they say I called. They also say they have no record of some of my calls. I never would have changed until my contract was up if I would have known that they would charge me more. The email I got today said that if I did not pay they would send me to collection. I am really appalled at the treatment I have received. I have even had customer service reps raise their voice with me and argue with me. really? What ever happened to the edict "The customer is always right?" They say that word of mouth is the best advertising, and I am certain my word off mouth will convince people NEVER to switch to Sprint. Take and example from a great company like Southwest Airlines and real truly practice the art of customer service.

  • Really! Is this what we get for BEING WITH YOU GUYS FOR 15 YEARS. You guys are extremely rude. We have been so nice to you and you guys treat us like this. Your service is horrible and the internet works slower than a snail. It freezes 24/7 and the employees care less. When I told them I would leave them and go to A BETTER service all they said was "Sure ma'am. Go ahead. Do as you wish." HOW UNPROFESSIONAL! VERY DISSAPOINTED WITH THE SERVICE AND PRODUCT! Being a loyal customers get no perks but everything is for the new customer. Previously you guys provided free upgrades every 2 years and now you shows attitude when we ask you for the upgrade as a loyalty reward. Very soon we will be with a BETTER service and leave You!

  • SPRINT IS ROBBING THEIR CUSTOMERS!!!!!

    MUST READ!!!!

    If you have been with Sprint for a long time, you might have a 2 year renewable contract, with free or reduced upgrades every 2 years. Well, those upgrades and the 2 year renewable contract are not offered at any store not even at Sprint. You only get to lease the phone and pay two to three times what you would if you extended your contract 2 years. The only way to get your phone with the 2 year contract is online.

    Do you like deserve paying 2 to 3 times of what you get with your 2 year renewable contract as a loyal Sprint customer? Of course not. This is how SPRINT IS ROBBING THEIR CUSTOMERS with millions of dollars. They over charge their customers.

    Please share.

  • I cannot believe the pitiful customer service you have. I ask them for one thing and they try to do another.
    I was told last week that all three of our phones we’re eligible for upgrade.
    While speaking with the rep. she said” I phone 5s was free, and no increase in my monthly bill.
    I called back today and for another 4 ½ hours with them and the story changed again.
    Guess you do not need customer’s.
    I am very disappointed in in your customer service, they are rude and can not speak very good English.
    We have been with sprint for almost 15 year’s and this type of treatment is uncalled for.

  • I have had Sprint for almost 2 years, I have been informed that I could not return/exchange my phones. Tonight I spent 2 hrs on the phone with "them" (Cystine who lies about taking notes and puts you on hold and forgets about). I'm practically sitting on top of the airway machine yet the phone had to call me back 4 times. It's amazing how I've used minutes when the phones keeps dropping calls; I guess they're charging me for dead space. For almost 2 years now have been trying to get my American Express card, stay on the phone for over 3min, received text same day, and settle account with other carrier. I go to bed at 9pm so i will be hanging up after 2 hours in the next 5 min. I have wasted more of my time in the store and on the phone. They put you on hold for 15 minutes then come back and transfer you to a supervisor, who then in turn transfers you to another dpt and then another supervisor and then DISCONECT! And i have tried it all, Ive been calm, I've been crazy, I've been almost in tears. I cant believe I left Verizon for this. I thought I was going to save money, but for the little bit that I thought I was saving I should have stayed with Verizon. I would never recommend Sprint to anyone. I have never in my life dealt with such a horrible company. Sad part is probably the only people that will read this post is other customers complaining, no one in corporate.

  • My husband and I went to Sprint to try and save money. We asked about service where we live, and were assured that it would not be problem. They even looked up our address, and said we were good. So, we got two new phones, paid what he had to pay upfront, and walked out the door. As soon as we got home, standing in my kitchen, I noticed my phone was roaming, and no service what so ever. My husbands phone would get one bar every now and then. I had to walk a few minutes up the street to actually get any type of service. We finally got a hold of sprint customer service, and told them our problem. They said to take them back the next day to store, and there shouldn't be any problems as we were mislead by the sales rep at the store. So we went back the next day, they made a call, and they told us two boxes would be sent to send our phones back. After a few days, no boxes. So again, I called Cust Svc, and they told us take them back to the store, as it was within 30 days of getting the phones. So back to the store we go. After explaining what we were told, they took them back, which took maybe 10-15 minutes. They couldn't have done that the first time? And when I originally called about not receiving the boxes, they had no record of the sprint store employee calling. Shocker, I know. It's been a month and a half, and still no refund. Every time I call, same thing. We don't show in our system we received the phones back. There is a claim in their system, but that's about it. The store told me they sent the phones back within a day or two of us taking them back. I will keep calling every day, until I know my refund is on the way. All I want is my money back, and the emails to stop from Sprint saying I owe them money for two phones which they have.

  • In July of 2016, Sprint Cancelled my service because I was late with a bill. They then proceeded to send it to Collections. My Credit Score is in the 800s and did not want it to be tarnished by this matter, so I sent the payment in to avoid further action. I received no further communications from Sprint until September 2016, when they sent me a huge bill for $183 and some odd cents. IT SEEMS THEY RESTARTED MY SERVICE AFTER THEY RECEIVED PAYMENT WITHOUT MY KNOWLEDGE! aND NOW THEY EXPECT ME TO PAY THIS EXORBITANT AMOUNT, WHEN I DID NOT USE THE PHONE. I HAVE REPORTED THIS TO THE ATTORNEY GENERAL OF MY STATE.

  • I just 50 minutes on the phone with customer services (40 minutes I was on hold). I have less than 3 months left on my contract and requested to have the 100 termination fee waived. The rep refused to let me speak with a manager and she refused to transfer me to sales so that I can purchase a new IPhone 7 plus. The rep said IF I DO NOT AGREE TO PAY THE 100 WITH HER ON THE PHONE RIGHT NOW SHE IS UNABLE TO HELP AND A WASTE OF BOTH OF OUR TIMES. I now have tried to call sprint again. It's been 20+ minutes and still holding. NO rep to the line yet.

    I am really considering "terminating my business" with SPRINT.

    Mary A.

    CC: Dan Hesse
    Chief Executive Officer, Sprint Nextel Corporation
    Recent Speeches
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    Joseph J. Euteneuer
    Chief Financial Officer
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    Paget L. Alves
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    Keith Cowan
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    President, Network Operations and Wholesale
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    Chief Marketing Officer
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    Sandra J. Price
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    Bill White
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    Charles Wunsch
    General Counsel, Senior Vice President and Corporate Secretary

  • Follow me to Verizon they're are giving their phones for free with much better customer service!!!
    I've wasted over 20 hours trying to exchange the wrong phones I ordered. A week later I received one return kit and was asked to call back tomorrow so the second return kit can be processed.

    SPRINT My time is as valuable as the money you get from me each month.

    I won't be calling you tomorrow, I'll be calling VERIZON!!!

    Thank for the great example of what customer service shouldn't be like.

  • THIS IS THE WORST CELL COMPANY I HAVE NOT BEEN WITH THEM A MONTH YET AND I ALREADY REGRET SWITCHING I WILL BE CHANGING BACK TO MY OLD COMAPANY. I HAVE HAD ISSUES SONCE DAY ONE. THE CUSTOMER SERVICE SUCKS THEY PUT YOU ON HOLD FOR A LONG PERIOD OF TIME I HAVE GONEW AS LONG AS AN HR AND HOLD AND HAVE GOT NO INFO THAT I REQUESTED. THEY OVER CHARGED ME AND LIED ABOUT WHEN I WILL GET MY REFUND IO HAD TO PAY THE FULL BALANCE ADN I WILL GET CREDIT FOR NEXT MONTH.. I HATE HATE HATE THIS COMPANY. SHAME ON YOU SPRINT

  • BEWARE this is a sorry excuse for a company that takes pride in their customer service. No bill was mailed to my address and I went to pay my bill in June 2016 it was $97.00 and July 2016 it was $107.00 and when I went to pay my bill at SPRINT in August 2016 it JUMPED to $328.10. Your shocked right! Well, imagine how I felt after I paid $200.00 and they still wanted me to pay $128.10. After days of calling SPRINT and trying to get a customer service representative with half a brain to explain why my bill jumped so high …… nothing, then I asked for a supervisor …… I’m put on hold for 10 minutes .…. then they have a nerve to hang up on me. My plan is to fight SPRINT until my last dying breath for the many years of injustice towards me and all of you.

  • I've been a sprint customer for the last 16 years, and I've never experienced what I'm going through at this moment. I ordered a IPhone SE at a Sprint kiosk in the Braintree Mall in Massachusetts, and needless to say an employee at the kiosk stole my phone. I tracked the phone to the actual location and employee and was told that the phone didn't arrive yet. However, UPS tracking showed who signed for the phone, the date, and the time. I then had to spend endless time on the phone with Sprint representatives to have the device removed from my account so that I could order a new phone from a rep online. I was then told that I would have to wait for my eligibility for upgrade to reset because of this whole situation. I will never purchase another phone from a kiosk. The representatives have very little accountability and can't be trusted.

  • I have been with sprint for 14 years and I got a new iPhone 6s plus and it was stolen on 7-28-16, I have paid sprint Insurance on my phone for 14 years and never used it but was told by assurance that it would take up to 8 hrs. to review my affidavit form know at 7:pm on 8-2-16 it will take an additional 24 hours to be reviewed, I will leave Sprint and never refer them to anyone , their service has gone down and how do you pay for a service for 14 years and you pay your insurance and cannot get a phone replaced. I thought they really valued there customers but guess what THEY DON'T….. SO SAD that is why so many business are going down the tube. anyone out there reading this…. so dont use sprint as your provider

  • To Dan Hesse:
    I switched from Verizon to Spirit for wireless internet service in January of 2014 with the promise that you would soon have 4G LTE in my area. It is now 2.5 years and we still don't have 4G. I bought the MyFi for internet service and it is VERY SLOW!. What is interesting is that you have 4G in neighboring Ripley, NY which is less than 10 miles away. I am in zip 16428 which is between Erie Pa and Ripley, NY. Erie is the 4th largest city in Pa and yet you do not have 4G servicing our area. Please live up to your commitments! I want 4G now! My next posting will be on Twitter and Facebook if I don't get any response to my request

  • I have been a customer since 2003 i ran into a money issue and had my payment returned my acct has been locked and nobody can help me with an arrangment i spoke with numerous people nobody can help finally i spoke to a Gabby Uuiros which kept repeating herself that she cant do anything and the hung up on me i have never been treated this way in all these years, I am more than willing to give them my debit card for the amount of 732.50 to be debited next friday but still nobody can help i really need someone to help me reconnect my services they are my lifeline can someone please try to help.. my sprint phone number is 5625875019 and my name is victoria espinoza please have someone contact me . @9096895752 as soon as possible.

  • Bought a new phone…( not refurbished ) from a Sprint store in Dallas. After arriving home and attempting to download the numbers from my old to the new phone I noticed that there was already a phone number and picture stored to the phone. I called the store and was told that there was no way this could happen. I had to take the phone and tablet back to the store and argue with this guy that told me the number and picture had to be mine. RIDICULOUS!!!! I returned them both and I'll never use this store on Greenville Ave or a 3rd party store EVER AGAIN. To much more to the story to share everything…

  • To whom this may concern,

    I don't even know where to begin with my frustration. The level poorness of customer skills your staff has. I had to cancel everything with Sprint due to my monthly payment too high. The coverage is not even that good either. I have been dealing with your customer service for the last two weeks to make sure my phones were getting unlocked. I can't even tell you that your stores need to be more accurate and be mindful of how busy the stores are. Seriously, I have expirience in the retail business and I cannot be more dissapointed with all this! I know I might have thrown couple of f bombs and just so stressed out with every one. I feel like sprint staff is just so rude and not mindful of what they are doing. I drove to the corporate store in San Jose and they had a 30min wait time for me to a find out about my phones. I called the customer service about 4xs! The fourth time I had to tell them I needed a manager or whoever was in charge on Sunday. I was on the line with them for an 1 hour and 25mins!!!!!!! That is insane. I paid almost 1,300 dollars to get rid of your service that's with me keeping the phones!

    "Your CEO, Marcelo Claure when he was named President and CEO of Sprint in 2014, Marcelo Claure moved quickly to inject an entrepreneurial spirit into the wireless carrier and inspire commitment in every employee to deliver an amazing experience for their customers." copied and pasted from your sprintnewsroom.

    Follow your leads example, train your employess right make them leaders. If they don't want to put in hard work then maybe they need to be doing something else.

  • I have no problem letting you know who I am my name is Dee now how about this one I broke my phone and called to let them know I was told until I paid the balance off I could not have another phone or service. I have to have a phone because of my health so I ran to Walmart to get a Boost phone Boost is owned by sprint but they do not service it. Since May with a conformation number from Sprint I have been trying to pay my bill. My Sprint account says it does not exist so I could not pay. Sprint says they can not take care of the problem since I ported my number over to boost. Boost says they can access any Sprint account so it has been a joke. But then when they put it in the hands of a collection agency my account was open to pay the bill. They said call the Sprint Finance Dept. Recording your number is a Boost number I will transfer you. Boost We can not help you if you would see the the transcripts you would laugh. One Rep would not send me the copy of that transcript he was so rude Derrick I believe was his name. If they lose my payment I will get an attorney the mental strain and stress I have gone thru. I would like to really know if Charles Wunsch General Counsel,Senior VP and Corp. Secretary really read this. I always liked Sprint they have the best plans but the company needs to hire people who can help now worrie about selling if you own a company run it or sell it and do not overlap the two and to tell a customer they can not have another phone and service until the one is paid off. Dealers add the old car to the new car and it works. I hope my money goes thru and it gets accounted correctly. OR I will make sure legally it is credited correct.

  • Went to the Sprint office on 16th and Larimer in Denver to get my off from my ex's plan. Asked Victor if he could do it he said yes so I gave my phone to him. What he did was compromise my security. He could not transfer highly sensitive data I needed for court on Tuesday May 10th.

    For reasons I have yet to understand he sold my phone and number to a third partyand they called me and told me they have all my highly sensitive information. My social security number, banking information and medical all the information I needed for mediation.

    Bottom line was they offered me fifty dollars and said oh well nothing else we can do. I am writing to you before going further I am giving you the option of making this right.

    Selling my phone with my information and telling me you can't seem to find it and that I am out of luck is not the answer from a business that compromised my security.

    You can reach me at Jenniferbonsant81@yahoo.co

    Sincerely,

    Jennifer Bonsant

  • I signed up for Sprint in May of 2015. I was told my bill would be cut in half and I would also would be given a free phone with the $80plan which was the galaxy 6. I made it clear that I did not want to enter a contract and with the $80 the phone would be free because I did not want to enter a contract. One week into service I noticed that my phone did not have the capability to receive incoming calls and operate the internet simultaneously. I was told that because of the type of phone I had this was why and sprint is working on new technology to and I should be able to operate it in about 2 months. This new technology never happened. In the interim, I was not receiving adequate service but I tried to stick with it. Soon afterward my phone went out and I ordered a new one with the insurance. I sent the broken phone back and was told I didn't but I was given a tracking number that was never generated by the USPS. I checked. I was then charged over $400 dollars for the phone. Enough was enough so I discontinued my service. I was then charged an additional amount of canceling a phone contract which I was told and assured that I would not be in from the beginning. I spoke with the authorized supplier who admitted that the phone should be free on a customer service call. I was told that I would get a call back. After several emails and calls I still haven't received a call back regarding the unauthorized and erroneous bill charges. It has already been 5mos and sprint is trying to negatively affect my credit.

    I don't want to be charged for a free phone as they stated when I signed up, which includes not cancellation charges, late fees, lost phone charges and or any credit discrepancies

    • put everything in writing — they are trained to lie on the phone and in letters — your only protection is a letter.

  • I am sooo pissed off at Sprint. I purchased a Galaxy S7 and the on line person never said that there was a bogo promotion. I seen the add that one of the sprint stores had ,but now everyone is giving me different dates of the promotion and also saying that its to late for it. I guess they will lose another customer

  • I purchased a Samsung S 4 in April of 2014. I payed my insurance on it and paid all my bills. Sprint has a record of all this. I dropped my phone in October and went to a sprint store to find out how to get it replaced. The sprint employee said he needed to change my dates of service in order to get the phone relaced, which was not explained. He told me to claim the dates of service on my claim which I did. My claim was rejected because he made it look like I only owned the phone for one day. I filed with better business beareau 3 times. all 3 reviews were regected by the same sprint representative. my phone was never replaced and I was not compensted for the insurance that I paid on the phone from April to October. I had to purchase another phone which extended my contract to September this year. believe me I will drop them as soon as I can. Their service is horrible and their rep who reviewed my claim did not believe a woprd I had to say. She was very rude. I think the story is clear cut and shows that sprint really doesn't give any consideration to their customer's needs. I hope that this is read by:
    Dan Hesse
    Chief Executive Officer, Sprint Nextel Corporation
    How do you stay in business when you do not take care of customers? I lost money because of this.
    timvaldez1962@gmail.com

  • I was extremely satisfied with the chat I had. The lady was the best I have every dealt with. Took great care of me and told me to go to sprint store and get a new Ipad. I went today and dealt with 2 rude employees (! was the assistant manager. I was told a new policy went into effect today 1/15/2016 that if I was not on the plan due to new rule they would not talk to me new rule and hippa law. I left the store and got on the phone with Jessie in national sales. Awesome man. Said he talked to his supervisor and he put me on the account as POC 2. I was extremely satisfied with the chat I had. The lady was the best I have every dealt with. Took great care of me and told me to go to sprint store and get a new Ipad. I went today and dealt with 2 rude employees (! was the assistant manager. I was told a new policy went into effect today 1/15/2016 that if I was not on the plan due to new rule they would not talk to me new rule and hippa law. I left the store and got on the phone with Jessie in national sales. Awesome man. Said he talked to his supervisor and he put me on the account as POC2. Now I could go back in and get the ipad and was told if did not give to me to tell them to call their National Sales Rep. They again refused to talk to me. I asked them to call National service rep and they called store manager and he told them not to give one to me. I came home called backed to National sales department again and was told I was not on account I asked her to read the screen where Jessie put in notes. Put me on hold for 10 minutes then some man got on phone never said who he was. Said he could still not help me unless he talked to my wife even though I was authorized in the computer. My wife was on my house phone calling on 30 minute lunch break not an hour. The assistant manager said put her on the line, hard to do when I told him on lunch break so I put him on speaker and her on speaker and they talked. Then he wanted me to come back and work something out for ipad. I told him no as already been there 3 times and was not going to waste anymore time or gas coming there to just hear them say again can't help you.

    You just won the award for best customer service in the industry. I guess this store was not judged or you would not have gotten the reward. Someone should go to this store and teach them how to be great customer service people starting with the manager and assistant manager.

    The Sprint store at 2453 W. Kenosha St. Broken Arrow , OK 74012 918-251-8405

  • Hello I too was a sprint loyal customer for over 18 years. From June Until Now Dec 2015. All I have face with this company was lie after lie misleading statements unwilling to reach out to their long time customer. Payment arrangements was made with myself and numerous sprint Reps as well as Sprint Supervisors. Sprint also went into my Account after I made payment arrangements with a sprint customer service rep. My Payment date was changed along with the payment amount. Sprint did not honor it's contact with me. Refusing to replace my Device that was still under factory warranty. Sprint Customer Service refused my Request as a customer to file my complaint nor did the supervisor forward my complaint to the higher ups. Enough is enough already. I have received numerous complaints from other loyal customer of sprint. About the Poor service that we as sprint customers got from this company. Lies, Lies Lies and more Lies from Sprint, I have all of my calls recorded just for my files. This company can not be trusted. This company as No loyalty to it's long time customers. Sprint Reps failed to note my account per telephone calls. Everyone whom feels the same as myself and many other long time sprint customer feel about this wrong that has been done to us. let's do something about it. Let Sprint hear from all of us in court. Credit was promised to me from sprint that I never received from Sprint $111.00. The credit was for being over chargerd for the data plan. The Reason that I changed my was when I called sprint I was told by a Sprint Customer service rep that I would save money if I switched my old plan to a new one. Well that was a big fat lie, one in many from sprint. Let's do something about this Now. My E-Mail eleslie58@gmail.com

  • On 12/12/15, I placed the order for my cell phones online and while doing the order I had the option to either get the phones by mail or at the store. I chose to pick up from the store and the system made the appointment for me before I was able to pay for the transactions for which I use two different credit cards. I did the appointments for the next day, 12/13/15.

    When I went to pick up the phones, I was told that the transactions did not go through and agent at the store was with costumer care for 30 minutes but I have to go because I had a reception to attend. I asked the manager at the store that if the transactions take a while to be approved why the system allowed customers to pick up the next day appointment. I went home and set up an appointment for Tuesday, 12/15/15.

    Upon showing up to the store on 12/15/15 at 4:00PM, I was told by the agent that the transaction did not go through. I explained that my credit card and bank card was already posted the charges and the money was taken from the accounts and showed them my accounts from my cell phones where the charges reflected. I told the agent that how this situation was going to be resolved and he told me that he will do something to help. Least I know, while in the store I get a message from Sprint stating that they had charge my two credit cards again for the amounts of $288.26 and $230.60. The problem is now worse because your employee applied the two charges to my bill and I end up with a credit on my Sprint account for $246.16 when my bill is not due until 12/26/15. I do not understand why he did that. My only purpose at the store was to pick up the cell phones I had already paid for, I never mentioned wanting to pay for my bill because it was paid up to date. From the store, your agent connected my with customer service. That customer service offered me $5.00 but hang up on me after I stated that I was not looking for any credit and my only concern was that I only wanted the matter to be resolved. At the end I walked out of the store without cell phones and being double charged on my credit cards.

    I walked out of the store very upset and decided to call Sprint at 888-211-4727 at 5:09PM and the nightmare was worse. I was transferred many times and put on hold a billion times. Your Sprint agent (Bob David, ID # 30190, this is the info he gave me; he did sound honest when giving the info) are very discourteous and don’t know how to deal with problems and don’t even allowed me to explain the situation fully before they made any assumptions. Every time someone came to the phone, I was forced to explain the problem over and over until I decided to stop that conversation at 7:30PM because it was not going anywhere. The worse moment was when I requested to speak with the supervisor (Jhonny Barnes, ID # 30342. Not sure if info giving is correct) who was very rude and did not care about my situation and his only suggestion was that I needed to call the two bank accounts to release the hold on the money that was put on the account for the payments I did for the two cell phones. I have not one good thing to say about the Sprint Company. The sales store representatives are rude, the call center customer service employees are rude, and the supervisors are rude. The supervisor told me that he was the maximum authority and he could not transfer or give me information of a manager to discuss the situation with.

    I never expected to be treated like that after having an account with Sprint for 10 years. I feel disrespected and abused by your employees. Anyway as of this moment 9:00pm on 12/15/15 I still don’t have the phones I paid for. The manager stated that I should cancel all the transactions and do it all over again. I tried to express my concerns because I do not want to go through the same situation and I was discouraged by your customer service agent and the supervisor. This employees did not make the most minimum attempt to satisfy me as a customer in any possible way.

  • On 12/12/15, I placed the order for my cell phones online and while doing the order I had the option to either get the phones by mail or at the store. I chose to pick up from the store and the system made the appointment for me before I was able to pay for the transactions for which I use two different credit cards. I did the appointments for the next day, 12/13/15.

    When I went to pick up the phones, I was told that the transactions did not go through and agent at the store was with costumer care for 30 minutes but I have to go because I had a reception to attend. I asked the manager at the store that if the transactions take a while to be approved why the system allowed customers to pick up the next day appointment. I went home and set up an appointment for Tuesday, 12/15/15.

    Upon showing up to the store on 12/15/15 at 4:00PM, I was told by the agent that the transaction did not go through. I explained that my credit card and bank card was already posted the charges and the money was taken from the accounts and showed them my accounts from my cell phones where the charges reflected. I told the agent that how this situation was going to be resolved and he told me that he will do something to help. Least I know, while in the store I get a message from Sprint stating that they had charge my two credit cards again for the amounts of $288.26 and $230.60. The problem is now worse because your employee applied the two charges to my bill and I end up with a credit on my Sprint account for $246.16 when my bill is not due until 12/26/15. I do not understand why he did that. My only purpose at the store was to pick up the cell phones I had already paid for, I never mentioned wanting to pay for my bill because it was paid up to date. From the store, your agent connected my with customer service. That customer service offered me $5.00 but hang up on me after I stated that I was not looking for any credit and my only concern was that I only wanted the matter to be resolved. At the end I walked out of the store without cell phones and being double charged on my credit cards.

    I walked out of the store very upset and decided to call Sprint at 888-211-4727 at 5:09PM and the nightmare was worse. I was transferred many times and put on hold a billion times. Your Sprint agent (Bob David, ID # 30190, this is the info he gave me; he did sound honest when giving the info) are very discourteous and don’t know how to deal with problems and don’t even allowed me to explain the situation fully before they made any assumptions. Every time someone came to the phone, I was forced to explain the problem over and over until I decided to stop that conversation at 7:30PM because it was not going anywhere. The worse moment was when I requested to speak with the supervisor (Jhonny Barnes, ID # 30342. Not sure if info giving is correct) who was very rude and did not care about my situation and his only suggestion was that I needed to call the two bank accounts to release the hold on the money that was put on the account for the payments I did for the two cell phones. I have not one good thing to say about the Sprint Company. The sales store representatives are rude, the call center customer service employees are rude, and the supervisors are rude. The supervisor told me that he was the maximum authority and he could not transfer or give me information of a manager to discuss the situation with.

    I never expected to be treated like that after having an account with Sprint for 10 years. I feel disrespected and abused by your employees. Anyway as of this moment 9:00pm on 12/15/15 I still don’t have the phones I paid for. The manager stated that I should cancel all the transactions and do it all over again. I tried to express my concerns because I do not want to go through the same situation and I was discouraged by your customer service agent and the supervisor. This employees did not make the most minimum attempt to satisfy me as a customer in any possible way.

  • Enough is Enough already i have been with Sprint, now for over 15 years a loyal sprint Customer. This company has gotten worse, misleading us as sprint Customers lies, lies, and more lies. Misleading us as customers changing the $$$ amounts and on promise to pay agreement that i and sprint has agreed to, changing the promise to pay date. Not honoring the agreement with customers and Business Corporate company. Not honoring the Sprint Customer warranty on the sprint devise cell phone. I was turned away twice from the local corporate sale here. With a broken sprint devices. Calling back and forward from. The Sprint Store to Corp office. But all i got was the lied to and misleading information from Sprint. Sprint Rep promised me on September 08, 2015 that my account would be taken care of. But more misleading information. From Sprint Customer service. Over Charged on my Sprint Account and promised a Credit of $ 111.00 that i never received from Sprint.

  • To Whom It may Concern,

    I am hoping this gets into the right hands such as Sprint Corporate or even the Vice President. I must say I have been dealing with Sprint because I am what you call a loyal customer. I rarely contact Sprint due to me not wanting to deal with their extremely rude customer service representative. I could have left Sprint a long time ago, but for some particular reason I choose to stay. However, once this contact is up I will be waiving bye bye to this extremely horrible and unsympathetic company. Today I spoke to a Supervisor by the name of Casper and informed him of the trouble I was having. I informed him nowadays I can go to another company (I.E Cricket, Metro PCS etc.) and get the same service for $45 but I choose Sprint. This disrespectful employee of Sprint tell me “go ahead and disconnect you will have to pay a disconnection fee” What the hell! You are telling LOYAL Sprint customer that has been with the company since 2007 back when free minutes started at 7pm and when everyone was running on minutes. To disconnect their service. I am FED UP with Sprint how you can hire such an uncivil, reckless, and rotten person such as CASPER. I think Sprint needs to take a time out and look into this. Sprint is considered the “family” company. I don’t know what family treat the customers the way you do. I had trouble with you guys back in December 2013 with a missing Iphone and the customers service was a freaking Joke. The supervisors disconnected the calls on me, and no one never to this damn day called me back. Due to fear of going into to labor early I let it go and enjoyed my new addition to my family. Your network is the absolute WORSE, why is 4G LTE even available I rarely receive it. Oh yea let’s not talk about the “free tablet” which the store failed to educate me of the additional third line added to my account. That I did not want in the first place and the early termination fee for that. Now I have third phone number I do not even know the number to; hell I cannot even use it because it’s not for a phone it is for a damn tablet. Why is there a phone line for a tablet? I cannot make a telephone call from a tablet. I have convince so many family and friend with in the past years to switch to your service. Now I am going to convince them to drop your service. Let’s outsource a QA for the representative and supervisors and start letting those smart mouths, inconsiderate jerks in customer service go. How about sending a follow up survey for the store 12 days after a customer has receive their products, so they will still have time to return it if they are having issue. This family company is disappointing and I hope one day soon Sprint the family company will get it together.

    Best,
    A very upset CUSTOMER
    Shaneshia Harris.

  • your right the sad thing corporate probably don't even read our comments cause all they worried about getting a dollar bill for their company to make there pockets fat and for that post about other companies comments well check it out now in 2015 going on 2016 sprints website on the community has lots more current comments and the list is getting longer

  • its sad reading all those comments they are so negative and you wonder have they changed with there customer service if you read about what they stand for its a bunch of bull! they have great products to me but poor customer service and you right I can never get a American to speak always someone I cannot understand or sound the same not sure if you are actually speaking to a supervisor sometimes sad they lie so much told me there was no corporate address, or phone number and o one higher to speak to sad!

  • As being a loyal customer with sprint for over ten years I'm very disappointed that they could not help me and my family keep our phone service but rather have us cancel our phone service with the company, being told that your company have helped us with arrangements in the past and cannot assist us any longer with this! I understand its a business, however circumstances to come up in life sometimes that's out of peoples control I will end up owing sprint more money than they could have saved me if they could have been more consideration for their customers. Its not like the whole ten years I had to call to make arrangements like I had to in the last 3 years . I hope in the future your Ceo Marcelo Claure can find better options to help out there customers who have struggling situations such as death, loosing 2 parents in 2 years, and temp unemployed due to situations. I also hope sprint can help people manage to keep there phones without forcing them to go to collections and having to cancel especially when people need a phone! In the end you loose if you continue to loose customers like us and we had 3 lines and brought 3 phones ,several phones throughout the years with sprint so sad to feel this way about a company I thought was great , but you do have the best products. please help your customers out just alittle more

  • I have being a Sprint customer for almost 2 years now. They have being over charging me consistenly. Every month my bill goes up higher and higher. And to top it off they keep shutting off my phone. Every time I call they tell me something wrong with my bill. I gonna file a suit because this is ridiculous for this to keep happening. It's ripping peoples off big time. I'm one unhappy customer. And not to mention that customer service is absolutely horrible. Your peoples needs more training. I being in customer service for 9 years and I know what it takes to give good customer services. When your customers paying this kind of money there's shouldn't be no way they should be treated badly.

  • I'm sick of Sprint, I have been customer for years. will be end this contract with them. Customer service is rude and you can;t get a supervisor

  • hello, i have not been so upset with a company fort a long time ,i recently switched to tomblike because of how i've been treated ..i own my iPhone and still sprint refuses to unlock it..last sept they suckered me into getting the tablet by telling me lies about it being free and that i could cancel at any time, i am so done with the lies and bad customer service , they didn't seem to care when i said i was leaving and didn't try to keep me

  • I STILL DONT UNDERSTANC THE MANAGEMENT AT SPRINT. THEY HIRED A GUY JUST BECAUSE HE WSA CHEAP AND DOES NOT UNDERSTABD WHERE THE PROBLEM LIES. HE THINKS THAT WHAT SPRINT NEEDS IS BEST NETWORK; HE IS IN FOR ANOTHER SURPRISE. Marcelo Claure, IS A TOTAL FOOL, AND HE HAS STARTED MAKING IMAGINARY CLAIMS AFTER THE OTHER.

    IN SHORT, SPRINT NEEDS TO GO BACK AND RE-EVALUATE THEIR CUSTOMER SERVICE. IT IS THE WORSE.

    THE PHONES AVAILABLE AT SPRINT CANNOT BE USED ELSEWHERE. THERE IS NO OPTION, YOU ARE STUCK WITH THEIR PHONE.

    THE RATES ARE HIGH.

    IT WAS AND IS ONE OF THE WORST MISTAKES SPRINT HAS DONE TO ACQUIRE CLEAR AND SHUT IT DOWN. THOSE CLEAR CUSTOMERS WILL NEVER JOIN SPRINT. SPRINT IS A COMPANY THAT DOES NOT CARE ABOUT THEIR CUSTOMERS. SPRINT WILL PUT YOU UNDER THE BUS AS SOON AS THEIR INTEREST ARE MET.

    SPRINT MAY END UP GOING OUT OF BUSINESS OR BEING BOUGHT BY ANOTHER COMPANY.

    CUSTOMER SERVICE COMES FIRST, AND THE KIND OF PRODUCTS/SERVICES OFFERED.

    WHERE DID THIS GUY GO TO SCHOOL? DOES HE KNOW WHAT DROVE WALMART TO BECOME WHAT IT IS TODAY?

  • Anyone seen their latest deceptive SCAM in the mail? It tells you that you MUST return your iPhone, due to your agreement at point of sale. If not received within 30 days, you will be charged $200 per line for the non-return of the phone. I'm thankfully not even a Sprint customer, yet received this e-mail. Makes me wonder how many more non-customers are receiving it, and falling for the BS that is Sprint. Totally deceptive sales attempt that should be criminally liable.

  • I notice to promotional advertisement and needed to make a change due to current wireless provider deception of my account/son's father account.

    My name is Sandra James at present I have a joint account with Sprint with my son's dad Calvin Lampkin under the direction of a Sprint rep. (Richard) in Pensacola, FL. Davis Hwy location (He thought? it would be more beneficial to us to set up the account this way and still received the cards to pay off early termination fees with previous providers).

    I noticed Sprint promotional advertisement; buying you out your present account and cutting your bill to half; sounds good … right? The representatives locally and customer service representative are not professional, knowledgeable individuals.

    I never received the cards to pay my previous provider (I paid off my early termination fee due to this slow process) after processing necessary documents and etc. from February of signing on and becoming a Sprint customer.

    I visited the Pensacola location on Davis Hwy fifteen or more times concerning this issue up until 2 months ago there was a supervisor present and the concerned issue was discussed with her.

    She did not understand the longer process and looked up the account to notice that the process was denied; for reason she did not understand, so she input into the system so that the account would not require payments for 2 months, and this would justify buying out previous provider early termination fee ($165. x 2) due to 2 phones. There is a lack communication with customer service and local representatives due to information provided locally, customer service lack knowledge of, not realistic to me because information is placed in the system?

    JUSTIFICATION FOR EARLY TERMINATION FEES: But within this process of the second month billing, there was a balance due of $5.62, I made calculations and it was okay. I actually paid $50 dollars on this billing statement so actually there would be a credit on the next billing statement. Right!

    Well this month billing statement was received for a payment of 119.72 and I always pay with the pay on phone process, the automated machine identified a past due amount of $4.04. I made the payment and then press the necessary button to speak with a rep. concerning the late charge. Now, I am in the process of getting ready for work and related that to the customer service person. I just wanted to know why? there's a late fee charge on the account, now he needed the pass word to access the account, I gave the password, he related not the correct one, I related it is and it's the only one.

    Well we went back and forth, gave him Mr. Lampkin cell phone to call to verify the password, of course Mr. Lampkin gave the same pass word and was told it was wrong also. Now there is a problem, it's the password that was initially given for this account.

    Well this process goes on and on, I am outside my work place now. A few choice words was related by me and I was informed to go and speak with a local rep. in my area. I did so and there was no record of a past due amount needed or required on this account. The amount of billing statement $119.72.

    I have email receipt of my payment made for 123.76 … I would like to have answers and this matter looked into. I would appreciate a call after someone looking into this matter. This is only a fraction of my case, it's very frustrating, I am a new customer and I would like to know how this and of course I know there's many complaints but how are they handled with a positive solution or focus for customers. I need a solution/answer to solve my complaint/issues with this company.

    This account is under Calvin Lampkin but it's my account also, Sandra James. Will someone contact me because I need to speak with someone who can understand me just as well as I can understand the person I will speak with. (850) 512-6115.

    CHANGES NEED TO BE IMPLEMENTED …

  • First of all, I was sold the wrong phone to work with my samsung watch. I was sold the Samsung Grand Prime and was told by the seller that they were compatible after inquiring about them working together. I had to late go back the store on Canyon Springs Drive in Riverside and have them attempt to pair my equipment together. This was a pure disaster. The watch did not work at all after that, and I found out via Samsung that they were not compatible after talking with sprint customer service for a good 3 plus hours. I was referred to the Samsung specialist at Best Buy and he could not even take care of the problems. I then tried to call the store where I got the phone and was place on holed for 30-40 minutes. The manager that was working on Tuesday evening never cam to the phone. Additionally, it was noted that they would not be in the next morning and had a managers meeting.

    I went back to the store on Wednesday, September 30, only to be treated like I was beneath then. I was forced to pay a 35.00 restock fee for a phone sold to me that failed to work with my equipment before tehy would even process any paperwork and requested to pay additional taxes on a phone that was the correct one, I was there from 11:00 until 7:00 pm. While at the store, the so called lead called the manager to see if they could wave the phone tax fee and was told no. I believe that it was the same manager that purposely did not come to the phone the prior evening.

    This has been the worst experience that I have experienced during my tenure with Sprint. I will not ever refer any of my friends based upon my experience.. I feel that I was treated like a nobody. I could see if it was my fault for getting the wrong item, but I was given the wrong information. Possible product liability case.

    Miss D

  • I have been with Sprint for one year and upon receiving my first bill in 9/2014, and noticing the charge for the Account Spending Limit Program, I contacted your customer support line. (The additional charge was never mentioned while I was in-store switching service.) I inquired as to why the charge was on my account and was told it was because of my credit. While I believe my credit score to have been somewhere around 640 at that time, I saw no reason for the fee to be assessed, I decided to continue service with Sprint because I was told it would be removed after 12 months. I spoke to a Sprint representative again in 8/2015 about this issue when she offered to add a new device to my account I told her I would add it once the $7.99 charge was removed. When I asked if that charge would be removed after my 12 month (August 2015), I was told yes, to which I responded I would call and add the device in September.

    Now today when I called to have the charge removed, I was told that I had to enroll in auto pay and ebilling in order to have it removed or wait for another 6 months. Call me naïve, but I expect all with whom I do business to be honest and straight forth just as you expect your payments to be made in timely manner. As these calls are recorded, I am sure verification of these conversations can be obtained with little or no trouble. You will also note my extreme dissatisfaction in my tone and demeanor. As I type this up, I have been waiting about 30 minutes for a manager to call me back. A call in which your representative stated I would receive 2 to 3 minutes after hanging up.

    Given your track record over something as basic as trust in what your representatives convey to customers, there is no way on earth I would trust setting up automatic payments with Sprint! And quite frankly, nor would I recommend anyone else do so. I am seriously contemplating returning to TMobile’s continuously improving services and award winning customer support. Or at least that’s how they just represented themselves to me while I was asking questions about returning.

    Disgruntled Sprint Customer

  • The WORST customer service!!! EVERYONE is located in the Philippines!! They are NOT educated or informed on the products and procedures!! They will not connect you to a manager!!

  • I had a nightmare of a situation with sprint. I was told that I could get a free tablet. After being talked into it by One of the high ups, she stated that the only charge you will receive is the protection for 13 dollars. I said there will be no charges on my bill at all. She stated if you pay the taxes now, I promise there will be no charges on your bill, except the 13.00 My daughter was with me when this happened. First they charged my credit card three times, and I fixed that. The nightmare began when I received my bill. I am being charged 50 dollars more a month on my bill for this tablet. I now have the tablet for 15 days 1 day past return date. Well, now it gets bad. I called, and told them my situation, and the service agent stated that the girl that sold me the item would have to get back to me. asked when? after no definite response I decided to try, and return the item. I spoke to Nick a very polite young man., and I was upset. I just wanted to return the item that's all. I was lied to by Erika. My daughter said why did she lie mom? Then Mr. Josh walks in. He first stated you can give it to me, but your still paying for it. I stated I don't want this item, I was told that I wouldn't have charges for it on my bill. She even said I promise….I told him this is wrong, And I should be able to report to whom ever would take my case, I said I thought you would be a fit for my family, and I'm living a night mare. That they could be dishonest. Then I said may the Lord bless you, and I hope you aren't treated the same way. at this time my teenage daughter goes out the front door to wait. Mr. Josh responded will yelling, and screaming at me. First he said I can throw you out this place right now. I ASKED FOR WHAT? I HAVEN'T DONE ANY-THING WRONG. HE ALSO STATED YOUR DAUGHTER IS OUT FRONT, I AM CALLING CHIL PROTECTION SERVICES ON YOU. I SAID SHE IS RIGHT THERE , AND HE REPEATED THIS THREAT YELLING.. I HAVE NEVER IN MY LIFE BEEN TREATED THIS BAD. HE WAS LAUGHING AS HE WAS TEXTING. I BET ERIKA. HE JUST KEPT LAUGHING, AND READING IT. The other young man was deceiving, but not rude. I just told them I wanted my issue fixed for lying to me. He made some calls, and said He can't take the tablet back, but will limit it to almost no use on it. I would have to pay the amount for the tablet now, and It may take months before I actually see this difference I wanted to cry. I will not even take that thing back out of the box. This happened today, and I have no idea what just happened. I work with customers all the time, and we rectify the situation, and make them loyal, and happy guest's. This was abuse, and harassment by an employee. Some-one seriously needs to investigate this company. I had my daughter with me, and that is some-thing she has never experienced. Where do I go from here I just switched to this company.

  • I have only been with Sprint for 24 hours. I have been lied too for the customer service rep to get me to go with Sprint. I got my phones and activated them. I go to make a call not activated. Call sprint three times before I could get help. While I was talking to the agent she tell me I am roaming? I say huh, I am in my home how am I roaming. She ask for my address to find out they do not have towers in my location. The rep should of never setup an account for me. She was very helpful. She told me to see if I can go back with att and she talked to her supervisor and they will pay any fees. She also told me she will call me back. I never received a call so I call back. Well this next rep she get my information have me on hold for an hour and 20 mins. I she come back and say her system is updating. She will call me back. I told her no I will wait. I ask her for her name she do not answer me instead she HANG UP ON ME….this company have the most unprofessional people. I served 21 years in the military and dealt with a lot of different personality but, I never experienced the most unprofessional people tell I got with Sprint. I am back with att but, I will never leave again. I went to Sprint for that cut your bill in half. It is not worth it. I also have a bill they trying to say I have to pay nor did they contact me yet. I only dealt with this company a day and this is what happen in a day. I am contacting an attorney because I have tried to get assistance from this company and corporate do not even care. Call and no one answer the call they send you back to their rude employees. My account number is 198768669 if someone happen to care about doing the right thing by consumers.

  • I have been a sprint customer for over 15 years. I am considering leaving sprint and calculated that this will result in a loss of $21,000 in service fees to sprint over the next 20 years, not counting equipment the the probable increase in service fees over time. I can't get resolution from your retention department, and would like to speak to someone in senior management. My name is Andrew Rimar and my phone number is 210-379-2705. I look forward to speaking with someone.

  • Due to gross over charges and horrible customer service resolutions I have left Sprint. Not that Sprint cares their lack of customer service makes that quite clear. Due to the over charging after being a 5 year never late with a payment customer Sprint wanted to charge me an activation fee for an upgrade to a phone. It made my decision to switch carriers an easy one. After verifying the charges imagine my lack of surprise when the final bill was twice the amount Sprint told me for phone that had contracts ending within 30 days I was charged $100.00 each after being told I would be charged $20.00. and Then charged $110.00 for service for 2 IPads that were not used. When I asked Sprint to cancel these services as well even though the IPads are 2 years old I was then told I would still be charged a $80.00 termination fee for each IPad after being told initially as long as I paid $10.00 for the service for twelve months I would not be charge this fee. I will never go back to Sprint, but as I do counseling for Wounded Warriors and do reporting to the Consumer Financial Protection Agency and other agencies concerning companies that are bad for our soldiers I will be adding Sprint to the list. If Sprint will do this to me I have no doubt they have and will do this to our troops. Sprint not only lost me as a customer I will warn everyone I counsel especially the soldiers about the service from Sprint as being service to avoid.

  • Due to gross over charges and horrible customer service resolutions I have left Sprint. Not that Sprint cares their lack of customer service makes that quite clear. Due to the over charging after being a 5 year never late with a payment customer Sprint wanted to charge me an activation fee for an upgrade to a phone. It made my decision to switch carriers an easy one. After verifying the charges imagine my lack of surprise when the final bill was twice the amount Sprint told me for phone that had contracts ending within 30 days I was charged $100.00 each after being told I would be charged $20.00. and Then charged $110.00 for service for 2 IPads that were not used. When I asked Sprint to cancel these services as well even though the IPads are 2 years old I was then told I would still be charged a $80.00 termination fee for each IPad after being told initially as long as I paid $10.00 for the service for twelve months I would not be charge this fee. I will never go back to Sprint, but as I do counseling for Wounded Warriors and do reporting to the Consumer Financial Protection Agency and other agencies concerning companies that are bad for our soldiers I will be adding Sprint to the list. If Sprint will do this to me I have no doubt they have and will do this to our troops. Sprint not only lost me as a customer I will warn everyone I counsel especially the soldiers about the service from Sprint as being service to avoid.

  • Date: June 21, 2015

    To: Sprint

    From: Reginald Long, customer of 803-309-1030

    I have been with Nextel/Sprint since 1998 and I have watched this company change dramatically over the years. I have grown consistently unhappy over the years. Over the 18 years I have been associated with this company. Every time there is a problem with the telephone, even with monthly repair plan that I have on my account that I pay every month. I am constantly told to go through my insurance or upgrade to another phone.

    I had a representative contact me about a month ago and identified themselves as my representative, but when I tried to call back they did not answer the phone and did not have voice mail set up leave a message. That was supposed to be helpful…but it was not.

    I recently was forced to upgrade my phone (again) because I learned my old phone was obsolete so I had no choice. This is just a total game. I went to the Sprint store located on Two Notch Road in Columbia, SC. I bought the new phone in March2015. Upon receiving a new phone. I realized the phone was dropping calls frequently. I have taken the phone back to the original store on several occasions. I went under the Sprint app as requested to identify if it was a bad area. I even contacted customer care to report my problems.

    I was told by customer care that I have a right to return this phone if I am unhappy within 60 days of my purchase and that the stocking fee could be waived by the manager and do not let the store tell me otherwise. Upon arrival communicating and consulting with one of Sprint’s young, unprofessional, inconsiderate and disrespectful representatives. I found out that none of my complaints or concerns with my phone was documented. The representative went on to tell me I had 14 days to return the phone and that I had succeeded the limit. Not recognizing that I have a business account that gives me a 60 day grace period not 14 days.

    As a business man and a so called ‘Silver Customer’ Sprint labeled and recognizes me as, I rely on my phone to run my businesses and take care of my clients. After leaving the Sprint store unhappy I decided to call customer care and spoke with a representative that shared with me that I have a business account and that 14 day cut off does not apply to me. My cut off is 60 days. I asked customer care if she could communicate with this particular Sprint store to rectify and she told me she could not because their systems were not on the same…you tell me… you are not on the same accord.

    I took my extra phone inside the Sprint store to let the representative in the store to speak with the customer care rep. on the phone. That situation got so ugly and out of control leading to several the in-store representatives getting into a heated debate with the customer representative over my account and the phone in question.

    It has concluded that because Sprint is so large and don’t have their s### together, I am stuck with a phone that still does not work. I have struggled with this phone from day one. And instead of getting satisfication I am getting the run around. This is not fair. This is not right. I have been with Sprint longer than the representative in the store has been born.

    P.S. on Saturday, June20, 2015I had a client call my cell with a major medical emergency. This was a local call and in the middle of the conversation the phone cut off…TWICE!

    Hey, I received a text from Sprint asking about my last store visit. Now you hear it. It was so painful I hate I went there. I would like for someone to address this issue with my phone or be reimbursed my deposit and cancel this contract so I can take my deposit and go to another company.

    Reginald Long, 803-309-1030

  • hi my name is james evans was with att and switched to sprint on Tuesday june 16 2015 was approved for 7 lines like I had with att in about 5 minutes that was the easy part. on july 1 2015 my zip code changes here is where the problem started the computer would switch my zip code to the new zip code then the computer would say my address is not a legal address. after Jessica wood and the manager calling every one possible went home Tuesday without new phones that was ok with me. got a call from Jessica wood on wed. june 17th 2015 that the problem was fixed got my phones wed. night and very happy. but I am really writing about is Jessica wood and manager at the Summerville sc. store that they did every thing possible to fix the computer issues and because of them I switched to sprint, kept informed the whole time how and what they were trying to get done. sprint should let the two of them a good job with customer service they really did.

    thank you

    james evans

  • Hi,
    OMG, worst customer service ever!!! I cancelled this service .. my bal due is on May 22 2015.. before that date [on 5/12] I have received a letter from them saying if I don't pay them . I will be schedule to be placed with a collection agency.. WHAT Are they all nus!! Customer Svcs are sooo rude and super closed minded. They definitely need a super training.. and if you cannot work with people, well don't work there, specially with you attack a customer that does not owe you people!

  • I am a sprint customer and all I get is lies, I am so frustrated with them, they hire people who can barely speak English . In my case the rep thought she heard me say had something to my bill and I told no I don't want you to add anything, but the next month it appeared on my bill and now I'm having an issue with them taking a phone line off my bill, I called them in Feb to cancel that line and every-time called they claim its no record of this and I can't talk to a supervisor, and each month they are charging me for this same line I canceled. It is so not right to do us this way, I want to go to another company but I am stuck in this contract. I am so unhappy with sprint because when you call customer service you feel helpless and its nothing you can do, as a customer it feels like they can do whatever they want and get away with it. I feel so trapped.

  • I HAVE READ SOME OF THE ABOVE NEGATIVE COMMENTS POSTED, BUT TODAY I THINK I BEAT THEM ALL. HERE WE GO, I CALLED SPRINT TELESALES AT 8:39AMEST IT WAS MY HOPE TO GET THE UPGRADE TO THE S6 BESIDE REPEATING EVER THING YOU SAY TO THEM AND BEING PUT ON NUMEROUS BRIEF HOLES 13 JUST TO BE TOLD THAT THEY WERE NOT THE PERSON/OFFICE TO HANDLE SUCH REQUEST, SO HERE WE GO AGAIN OH THEY GIVE YOU COUNTLESS REFERENCE NUMBERS SO AS NOT TO REPEAT YOURSELF BUT YOU DO. SPRINT CUSTOMER SERVICE AND SAMSUNG ARE THE WORST I HAVE EVER EXPERIENCED. AT THE EN OF THE CONVERSATION MY CREDIT CARD WAS OVERCHARGED PROMISES MADE BUT NOT KEPT, ALL I WANTED WAS FOR A EMAIL OF THE TRANSACTION WHICH I DID NOT GET SHAME ON YOU SPRINT. THE REPS ARE INCOMPETENT DISHONEST AND JUST BAD. THE PRODUCT IS GOOD THE SALE REP ARE NO

  • Why is Dan Hesse still listed as CEO? I thought that changed. Regardless, Sprint is still Sprint. They have the worst customer experience I have ever seen. They will not stand behind problems that their associates make. Customer service agent in the store removed our insurance, made my son change our plan to get another phone as his was broken with the reassurance that the bill wouldn't go up, WHAT A JOKE!! I have sense found out he was fired but did they stand up and apologize and fix the issue. Nope! Can't wait to get out of my contract and be gone!

  • What a Joke Sprint is and when everybody comes together it will be their end all it takes is one true viral blast of their tyrany!!
    Anon

  • Sprint is the biggest joke ever know your rights via FCC and the Federal Trade Commission Standards for consumer rights. If they don't publish my comments, Oh i have this screen recorded and will be publishing it via youtube and all over the internet showing they are scared to let the consumer know they just want your money and don't care about the Federal and US laws they violate. Research English Bill of Rights 1689, UCC Law , and Common Wealth Laws. That's why they think they can beat the lil guys every time but some do know these laws and how to apply them against corrupt Corporations and win their case>>>>>Current Sprint Customer who is filing a major lawsuit since all calls get recorded they can delete them on their end but not on yours, and another thing when they do so and you produce your finding it makes them look even worse. f they record you you didn't consent which on a legal stand point gives you the rights to record them. They hate being recorded because they lie and con you!!!! Oh btw to whomever is reading i comment as Anonymous because I am a true member of that group enjoy the heat Sprint you are now being a target

  • Ever heard of FCC regulations and the Federal Trade Commission for Consumer Rights , hence you do business w/ Sprint meaning the more ppl that file the heftier the fine!! That's what Corporate greed does and they don't care about the consumer rights they just want your money!!!

  • I signed up for sprint four days ago and just got my phone today what a mess I spent over fourteen hours on the phone with no success going to keep trying to cancel before the fourteen days are up I hope this will work and I agree with all of you SPRINT SUCK BIG TIME

  • With the overcharging of all your customers with your prices, and fixing all these issues, these problems should have been done already or long time ago or a solution they all should be done very soon. Quit paying the management, CEO, employees which are failing your business from the top to bottom and start fixing this company as a whole. Quit giving all of those people in your company free services while your customers are totally being Price Raped.
    Start offering these suggestions as solutions and quit using them as excuses. Quit ignoring your customers and the suggestions from them and the ones from your staff and start setting the example and tone for leadership for your competition and competitors instead of being the low one on the totem pole. Anyone can run a business, but the question is can they be successful and run it efficiently.
    I must say this four page letter has been helpful for me and I hope you take the time to listen and read this entire letter and that you will solve all the problems listed soon. Because Sprint PCS’s clock is ticking and who knows truly much longer Sprint PCS can last as a company, if these problems are not addressed soon. I could go on to several more pages if I felt like it. But I hope you have got the point of this letter and will begin to understand what kind of weight it carries for Sprint PCS, so in hopes you will actually take to heart and listen too.
    So stop the act and take action and prove to us and all your customers that you currently still have for at least now that Sprint PCS is going to move forward and take action and show themselves as a leader and an example. Customer Service & Customer Satisfaction shouldn’t be your theme now, but maybe again someday you can honestly say that with it being the truth when you make the necessary changes that I have shared with you today. Thank you for your time and we all will be paying close attention to what Sprint PCS does from here and now in the future.
    I will be writing this letter anonymously because I hope I can get the point of the concerns of your customers across to you and share them all without being singled out by someone I don’t need to be.
    We all know how crazy the DMV can get and I could make other examples. Sprint PCS is definitely on that scale of no progress and worse. But we all know the DMV has its moments of long lines, take a number and wait for hours, rude employees. But at least they can say you got serviced even if it wasn’t in the manner you had hoped and you walk out upset and angry. Sprint PCS customers walk from their experience with you the same way as they do the DMV angry, feeling like they waited too long and paid way too much money and you were treated like only a number.
    So with that I hope you will still make the improvements in your company because as we said we will be closely watching what Sprint PCS does from here and just maybe if you make all these changes and if were impressed by how you make them and the timely manner in which you make them, we will at least consider being a customer again with you. But that is a maybe; we speak for all your customers past and present, not just us. But for now we have moved on to green horizons and have taken our resources as individuals and our business to someone else who has made these changes and a company that wants to make progress where Sprint PCS has failed for a decade or more, to make those 21st century improvements. The 1950s-2014s are all past. What will Sprint PCS do next in the future? That’s the question we will ask you.

  • Sprint PCS is constantly out of products and doesn’t have the right product in stock to serve its customers demands and interests. This is a Major problem.
    Sprint PCS services are slow and inadequate, constantly don’t work properly or even don’t work at all for several hours or days. No customer should see this, experience it or hear about this. Still getting charged hundreds of dollars for services that have many issues no matter what it is. No credits or anything are giving to outages or services not working at all or anything of any kind. This is a Major problem.
    Sprint PCS the few amount of locations you have and the size of all your locations are all way too small for the amount of demand placed on each and every individual location. Also goes along with not enough employees either to service the high demand, which with all the issues I am surprised there is any demand for your services at all. That anyone would want your services to begin with. But again it goes back to Sprint PCS creating a monopoly. I hear your ideas for improvement and expansion and more all the time, but all we hear is just hear smoke and mirrors and no one has seen the action and the results. Which this just means slower speeds, poorer services, lack of services and higher rate hikes and so on. This is a Major Problem.
    Sprint PCS Prices are outrageous and unacceptable. You have to compete in the market and be fair in your pricing and the customer should never feel they are spending their lives savings and being taken advantage of when they are paying those incredible charges with huge bills. This is a Major Problem.
    Sprint PCS has different policies and procedures, as other companies do, which yours to be honest are some pretty poor and pathetic ones. So this means when any customer goes from one service company to another they have to wonder if and what the policies are going to be with you compared to another company and they know the risks that they are going to experience problems with you as they did with other services. Each member of my family has been to a dozen or more of different services with (cellphone) within companies in those states I mentioned before and they are always different. This is a Major Problem.
    Sprint PCS and other (cellphone) companies all have been around for decades and some before the technology era boomed or even began. Your computer systems are absurd and not jointly connected with the correct information from one location in a city or to your employee’s electronic devices is not in your computer system, nowhere to be found in otherwise. We all have tried to find previous purchases in your computer systems and it cannot be found and the same goes for looking up accounts within the company are not in your computer system if your account was opened in or from another location or city. If most other companies that provide the same services or better services on the planet & have solved this major problem, why can’t Sprint PCS join the 21st century like everyone else has? This is one of the biggest problems for you and there are many problems you have. How about more and better ways to change services, make payments and other customer needs more transparent and easier for the customer. I shouldn’t have to call every time to do this and wait on hold forever. There are so many ways to fix this issue too. Come on Sprint PCS join the world like every other company.
    These suggestions are either a huge wake up call for Sprint PCS or they haven’t even thought of them yet. Is it ignorance or stupidity?

  • Some of those issues that I mentioned before are major ones to us and we would imagine other customers feel the same or worse as we do, they may not be sharing them with you because they aren’t ones choosing to speak up like we are doing or they are being ignored like we have been over the many years or they are simply too nervous about sharing their concerns with you. Would you personally talk to someone like a family member, friend or customer condescendingly? I would hope not.
    Maybe we all should hold a Town Hall Meeting and just see how many people want to publically voice their concerns about Sprint PCS in public or should we go to our local newspapers or the media radio or TV stations. Social Media we all know works. So we could do that too.
    What is it going to take for Sprint PCS to pay attention to their customers as a whole and make improvements in the company?
    I will tell you some more about our issues with your company and hopefully share our top to bottom concerns. We are sure other customers would name these same issues because we have talked to our many friends and people in our areas in which we live about how they feel about Sprint PCS overall and many if not all of these problems have been mentioned.
    Now where to start…
    Your management to your associates that answer the phones to the ones that help us all from behind the counter, or the ones who come out to service your home, business and other locations, all need some serious training. For example, why should I wait so long for you to service me at a location and have it take several hours for you to show up if you even show up at all in all-weather types to have someone come help and assist me or fix a problem or do an install? Their lack of information your employees have about your products are that you sell, rent to a customer. The employees are clueless and lacking of the knowledge of what products might be better for each individual and for each customer and not knowing what to even suggest the right product. They either simply don’t have a clue to the knowledge of Sprint PCS and no training to what your products actually do or what they are. We all would suggest you either clean house of your employees and management or go top to bottom and train every employee properly and effectively. This is a major concern going for us about your employees not being clear, organized and knowing how to address each and every customer or what the customer is trying to ask for and your employees don’t even know what you suggest to that customer. How your appearance to a potential customer is also important. A clean, professional attitude and appearance is also important to all your customers. Has Sprint PCS totally lost touch in these areas? All your employees look unprofessional. These are major problems.
    I could say all these same things about your employees outside its stores. The ones who work on the vehicles in each department are very similar and are getting this example from your entire management and employees inside the locations, or your service techs so they must be setting a poor example and one that isn’t one of class or professionalism. Why should I be treated this way in the store, outside the store, on the phone or along the side of the road? This is a major problem.
    Sprint PCS also has not enough staff to service its customers either the ones who are waiting in line or the ones who are sitting at home for many hours or entire days to wait to be helped with their services. This is also a Major problem.

  • I have personally been with Sprint PCS for 17 years, since 1998.
    My whole family couldn’t be more unsatisfied with your Entire Company, from the top to bottom. Many of them travel here for vacation and some choose to use another cellphone service over you because they cannot trust or rely on your company to perform. My whole Family is spread through-out the following states of Oregon, Washington, California, Idaho & Montana as of now and many of us have moved to other places within those areas and areas outside of there of where there are other very subpar cellphone companies as well. But you are clearly the worst of them all in my family’s opinion. The same problem has occurred in those places as well in the poor performance category as you are in. So this can only mean that it seems to be a State to State wide problem. We all have been totally unsatisfied with your company for quite some time now for all of us. Can any (cellphone) provider be Trusted, Obviously not. How much to you expect customers to take without finally speaking up?
    I am the one choosing to write you and share many our many complaints with you as a whole. We all see your ads and commercials constantly and there seems to be a common theme in all of them. Customer Service and Customer Satisfaction among other categories you try to claim why you are the best choice, but you are clearly not as great as you claim to be. But I must tell you this family hasn’t seen or felt that level of Commitment of Service and Satisfaction for at all during the entire time you have been in the areas in which you provide. But with few options of other choices to go to, what are your customers going to really do about it? We are sure that’s why Sprint PCS has tried to squeeze the market tight, create a monopoly and charge all their customers outrageous prices, make the customers wait all day to receive the services they have requested and to have their services have major problems or not work at all whatever that maybe (cellphone) and can you cannot return to them in a timely fashion. Plus the attitude of your employees inside your call centers, and outside on the working lines, with customers directly or indirectly has become quite poor over the many years. No has anyone of us seen an employee greet you with dignity and respect either in person or when you need to speak with someone over the phone. But as I mentioned, that our ships have sailed and we have given Sprint PCS plenty and every opportunities to improve itself within its company. Giving you many years to improve yourself and make those adjustments should overall be enough time to get better and see actual results. We all have shared each and every one of our concerns with your staff at your locations we have gone into, with your management and your overall leaders of this company. All our concerns have either not been fixed or even addressed in any form. What is a customer supposed to do when you ignore our concerns and issues which are clearly your problems and then you clearly blow all of us off and treat us like you have better things to do than listen to what we’re trying to share with you.
    This quite simply is not how you run an efficient and successful business. We know you say you have many years of experience under your belt, but we all don’t see how you can continue to move forward and advance yourselves if you don’t improve yourselves for the future and be the leader and set an example to customers and your competition.

  • Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO:
    GARY FORSEE-CEO (703-433-4040) FAX 703-433-4352

    Here you go everyone, Contact their executive team to make sure they hear our voices!
    Corporate Phone Number: 1-703-433-4000
    Executive Team

    Bio Thumbnail

    Dan Hesse
    Chief Executive Officer, Sprint Nextel Corporation
    Recent Speeches
    Bio Thumbnail

    Joseph J. Euteneuer
    Chief Financial Officer
    Bio Thumbnail

    Paget L. Alves
    Chief Sales Officer
    Bio Thumbnail

    Matt Carter
    President, Sprint Global Wholesale & Emerging Solutions
    Bio Thumbnail

    Keith Cowan
    President, Strategy and Corporate Initiatives
    Bio Thumbnail

    Steve Elfman
    President, Network Operations and Wholesale
    Bio Thumbnail

    Bob Johnson
    Chief Service and Information Technology Officer
    Bio Thumbnail

    Bill Malloy
    Chief Marketing Officer
    Bio Thumbnail

    Sandra J. Price
    Senior Vice President, Human Resources
    Bio Thumbnail

    Bill White
    Senior Vice President, Corporate Communications and Corporate Social Responsibility
    Bio Thumbnail

    Charles Wunsch
    General Counsel, Senior Vice President and Corporate Secretary

  • Arbitration is one way to go. I am hoping to avoid it, but .. who knows. We were going to switch to another carrier but Sprint worked with us. Under the guise of being "loyal customers" of Sprint, they promised to waive all access fees for all four of our lines. It has been a constant battle since then (Dec 2014). I get some Sprint reps and supervisors saying it has been "WELL DOCUMENTED THROUGHOUT" my account. I was just promised on Friday that this was a "BROKEN PROMISE", and that Sprint would honor the promise. As Tricia was on the speaker phone with me (Resolution supervisor), I was inside the Sprint store in Tomball, Tx. The store manager, Jessica Johnson, verified that she heard that my access fees were waived permanently, and at my request, noted it on the account. The "loyal customer" package…..she took a promotion they were having where our upgraded plan met 1/2 of the promotion but not the other half. THIS, is how they're trying to bow out.

  • the owners of sprint have moved operations overseas to save taxes and cut americans out of jobs. i would say to cancel sprint service and go to another carrier

  • On december 27,2014 my mom and I went into the sprint store to change over from att to sprint. Manic was the customer service representative at the store who was assisiting us with this process. Now during this process we were told that we cancellation fee from att was going to be taking care of. In our minds we thought that sprint would call up att and take care of it. Manic stated many times im going to take of it when ask about it. In addition he told us that the tablet comes with it for free all you have do is pay about small fee, that honestly im not sure what the price was. Manic also didnt not inform us when you get the tablet you are in a 2 year contract and if you dont want the the tablet there is a cancellation fee of 200 dollars. My main problem is being mis inform about the cancellation fee being taking of care. I feel that it is extremely unfair that your employee feels that it ok to mis inform a new customer about the plan they are getting. We now have to wait up to12 weeks before for a visa gift card that we were never inform about. During all conversations Manic never told us we are going to have to wait 8 to 12 weeks for a visa gift and in addition submitt paperwork before you even get the giftcard.The only reason we found out about the giftcard was by calling sprint customer service.What fustrates me even more was the fact that we call the store today January 20, 2015 and ask him about all these issues and again he mis inform us telling me that the giftcard takes 3-4 weeks now obviously he feels its ok to mis inform customers. Now when I spoke to sprint customer service over the phone and you the assistant manager at the valley stream store you both told me up to 12 weeks. So now im lock in with a contract for a tablet that i thought i was getting a good deal on but bascially was mis inform so Manic can make a sale. In addition my mom and I have to come out of pocket for a cancellation fee that we we wont be reimburse for up to 12 weeks. I feel that this is totally unfair and wrong. Im hoping something can be done to help me .

  • I too have crappy service from sprint will never deal with them again their people are not friendly they just want you money and you get nothing in return do not make the mustake

  • We have been loyal Sprint customers for approximately 10 years. We started with Sprint in Texas and we had no problems with the cellular service we received. So when my husband retired from the Air Force and we moved to New York to be closer to our families, we didn’t even look at other companies. We stayed with Sprint and switched our service to New York. The main selling point with us and Sprint was that they offered “unlimited” services. We have two children and found that we needed the unlimited texting and data.

    We have limited internet options where we live because it is a more rural area and cable companies have not made it to our area yet. We saw that Sprint provided service and decided to add the internet to our Sprint services. We added this service in 2011 when we moved into our new home. We had to adjust our internet usage somewhat as the service where we are is considerably slower than when we had internet through our cable provider. We were told in 2011 that the services in our area would be improving as they expanded; we were good with that and waited for the improvements that still have not happened.

    Recently I received a letter from Sprint stating that they were dropping us as internet customers since we had violated the terms of our agreement through prohibited uses. The letter I received looked to me like an annual notice they are required to send each year and for this reason I missed the first letter they sent in August telling us there was an issue with our internet account. I called to address the issues and found that the “prohibited uses” Sprint is referring to is the fact that we consistently use more than 20 gb of data each month and Sprint considers that to be excessive. I was told that there wasn’t anything I could do about this. If I wanted to keep Sprint service I could switch to a plan that would limit our Internet usage. I explained that we had unlimited access and was not understanding the problem, at that time I was read the letter that I had in my hand. The customer service people were very understanding and they sympathized with our situation. They are just the people that have to take our calls, not the people that make these decisions.

    I am appalled by Sprint’s actions and will use every social media outlet at my disposal to let anyone and everyone that will listen know that Sprint may claim to have unlimited data plans but they are not truly unlimited plans and that after four years of Internet service, they have decided we are not customers they would like to have. Sprint does not care about loyalty. We will move our cell phone services to other providers (my husband has a cell phone through AT&T for his work that he gets 4G service and no dropped calls in our home) and we will never support or recommend Sprint again. I work for a construction company in upstate NY that routinely looks at their cellular phone contracts to re-evaluate services and prices. The next time they ask me who I have for personal cellular service I will tell them and I will also let them know not to look at Sprint. I am sure my husband will do the same with the Pharmaceutical Company that he currently works for.

  • Unbelievable nightmare in service. None of the numbers are in service. Online upgrade refuses to accept your login info and password. Spent hours with customer service online chat only to have them tell me we could not upgrade with them either and gave us another person only to have them tell us they could not do the upgrade and that my husband needed to go to Best Buy. Best Buy was unable to put through the upgrade through Nextel and they kept telling them the order did nor process. Put it through again. Then after three attempts my husbands card was frozen and he walked out with no phone and no upgrade. Two days later….Sprint charges our account and says that his phone is upgraded! WE have already cancelled our service completely! Totally unacceptable service. My husband was a customer for 15 years. We want to be paid for our time lost and our time wasted. We want a check from them for $500.00 for having to spend a total of over ten hours…and still more to come to fix the charge now to our account that Spring said….never took place but now says…DID!!!!!!!! I can not even begin to tell you how disgraceful this company is. It needs to be shut down!

  • I was very fortunate with was helping me at Sprint In Frisco, Texas.She has gone out of her way to help me with my LGg2 which had a port problem. I had problem with these phones She helped set them very patient was the best customer service mgr, I've had help with. Her name is Jenay Verzaro. After 3rd time of getting androids and problem she and other rep just gave me a brand new phone. They were very courteous at my Sprint Store. I was patient didn't ever loose my cool. I work at another large corporation. I have never seen that much help as Sprint has done for me.

  • My husband has been a customer of sprint for more than 10 years. I stupidly agreed to switch to sprint to have a family plan with him. I've hand nothing but problems for the past 3 years. I'm calling the shots on this one and switching providers! We called to lower our bill, they sold us a plan that was "cheaper". We even asked the representative what our bill would come out to if we switched to that plan including taxes and fees. It was of course lower than the plan we were enrolled in. When we get the bill the following month, the amount is substantially higher. When my husband calls again, they tell him the plan is cheaper, but the taxes are higher. Seriously????? That sounds like a sleazy tactic to make more money. This was the last straw.

  • I have been a customer of Sprint for 13 years. I have two lines with, my ffiance and myself. My fiance passed away July 8th,2014. I called Sprint and they said I had to fax a copy of the obituary. I faxed it on Aug.8th. I called 5 days later to make sure they received the fax. They had. Then they tell me to FAX IT AGAIN AND MAIL it to their office in Kansas. Mind you, I am still paying a 200+ dollars bill. This is surely the last month I will be paying for a phone I'm not using. Sprint is the worst company EVER! Totally dissatisfied with their customer service.

  • I purchased a galaxy SIII and took some video (mp4) as it is stored. went to walgreens to get downloaded and they said mp4 not acceptable with anything. tried i tunes to no avail. went into local sprint store & employee was able to download to disc 2 months ago. need it done again, willing to pay & store says cant get into someones personal phone, what? i need to have this done to give to my atty and need help. please thanks

  • I am so dissatisfied with Sprint right now, I could scream!!! Numerous hours on the phone over this past weekend and new phones paid for, then wake up to find out , they had taken 449.99 out of My bank account, causing me to be negative. Saying they have to send it to refund department to be approved! I am fed up!!!! Overdraft fees are occurring daily!

  • July 8th 2014 I called Sprint Customer Care to cancel services that I had under a Sprint Employee plan because I was paying for services but did not have a working phone to use. Even though I was eligible for an upgrade but could not get it due to outstanding balances under the employee account that I was under . The first time I attempted to cancel was one week prior. I purchased a Virgin mobile phone from Wal-Mart because I was traveling and needed a phone that works but Sprint was unable to switch the phone to the plan because Virgin Mobile phones are not compatible with Sprint even though Virgin Mobile is a Sprint company. The Sprint rep stated that I can switch the plan to the SERO 500 plan in my name since the line was already under the employee plan and a $500 deposit would be waived if needed and only $10.00 more added to the bill and I will still be eligible for my upgrade but it will take 7 days to complete. She stated she sent the request to have it switched. After a week passed I called to check the status and there was no record that she sent the request so the new rep. I told the new rep to just cancel and she that she can go ahead and make the switch now so I agreed and gave the rep my social security number and other info. She came back on the line after she ran my social to verify I have no other accounts under my social and stated that she needed to get approval since I had a previous bill outstanding back in 2009 and it was written off. After another hold she came back and stated she got the approval and she needed to finish with the switch. After the switch she said that I needed to call an 800 number to make payment arrangements to pay off the other bill that was written off. I received a confirmation email on July 8th that the new plan under my name will take affect July 10th 2014. After the switch I called the number immediately and made an arrangement to pay the settlement amount offer of $208.91 if I set up an automated payment for the settlement amount. I agreed and the payment was made on July 30, 2014 via my bank issued MC debit card. (Services were temporarily suspended until I received my new phone around July 15th since I didn’t have a phone to use and I refused to pay for services that I couldn’t use). Once I received my phone on July 15th and it was activated my services were restored and everything was ok until July 28th. July 28th my services were turned off because of the outstanding 2009 bill. I called Sprint and stated the arrangement was made so there should be problem and my services were immediately restored. Made a payment on July 30th on the New plan of $41.31 that was due on Aug 3rd. Everything was fine until August 9th when my services were once again turned off. I called sprint on Aug 9 at 3:45- 6:15 to get this issue resolved. After being transferred and put on hold and talking to about 6 or more reps and supervisors no one resolved the issue. Sprint stated that their policy is that the full balance had to be paid BEOFRE a line can be opened and it does not matter if there was a settlement. I stated that is not what the rep stated when this line was opened on July 8th and if so I would have just canceled like I planned. I did what I was to do and Sprint did not. Sprint demonstrated unethical business practices by misleading me to open a new line