Sprint Corporate Office Headquarters HQ

Sprint Corporate Office Headquarters HQ

Sprint Corp

Adress:

6200 Sprint Parkway

Overland Park, KS 66251

Corporate Phone Number: 1-703-433-4000

Corporate Fax Number: n/a

Corporate Email: info@sprint.com

Stock Symbol: S

Sprint Nextel is famous for communication services. Sprint’s products include wireless voice and data, broadband internet, video, and data, and long distance phone service. Sprint is one of the premier wireless providers for smart phones in the US. Sprint Nextel’s main competitors are Verizon, and T-Mobile and AT&T.

Sprint’s toll-free customer service number is 1-800-777-4681 for wireless services. For Long Distance customer service the number is 1-800-877-4646 and for Sprint Broadband Internet the number is 1-888-996-001. The company does encourage users to use their technical support system and help forums on their website.

sprint corporate office headquarters hq

  • I need someone from Sprint that is interested in keeping my business to contact me. I have spent hours explaining on "chat", calling etc. My issues:
    I changed companies in March 2016 and since that time have been trying to get my discount switched from a CENTURY 21 Discount to a BERKSHIRE HATHAWAY 20% discount. The agents in my office with other services had no issues getting the discount. Last month I thought it would change, but I am still getting the smaller CENTURY 21 Discount vs. the BHHS discount. I do not have a first borne to offer, but I am willing to supply the right information.

  • I'm in the process of switching over to Verizon because myself and my entire family is fed up with Sprint. About a year ago we had to got to the sprint store four different times, two of which screwed up the phones even more. They ended up charging us for an extra phone then proceeded to make us be the ones to pay for it. Now, their system is saying we all have iPhone 8's and nobody in the customer service and tell their feet apart so obviously they have no clue how to help. I'm beyond sick of Sprint, and a lot of people I talk to have had bad experiences as well. At least I'll be switching to Verizon soon.

  • Sprint is by far the worst cellular company I have dealt with the representatives are rude and they act as if they can not help you. I think the issue is they don't want to do their job. As soon as my contract is up I will leave Sprint and never return.As stated in the previous comments the mangers do not help so you are wasting your time if you as to speak to them.

  • Customer service was supposed to send me a email twice yesterday 05-31-17, everyone can guess the punch line, they never did. Don't know why I was surprised. Have a serious issue but no one cares.

    Robert Oliver
    Tularosa, Nm

  • I will keep this as brief as possible but would like to give you more details.
    Sprint is charging taxes on a phone for the full price of a phone even when you don't pay that amount. They are charging me $52.65 for taxes on a phone that I am paying 200.00 for?!?!? Then they couldn't even give me the tax percent etc I had to speak w/ at least 3 people. They say they will give me a service credit back but I had to front the money for the taxes on the phone. I told them that's the oldest scam in the book and I am not sure how they get away with it from IRS or FCC. They make your bill so confusing as it is. I told them I would rather pay the 8.1 nevada sales tax rate on the 200.00 plus shipping and they can work out the accounting on there end that I didn't trust or want and don't feel comfortable fronting the money then waiting for a "service credit" it shouldn't even be a service credit it should be a tax refund since I didn't pay 650.00 for the device i shouldn't pay tax on that amount only on what was sold to me. Not to mention the switch and bait game they constantly play and tried to do again today when I did my upgrade but more details when you call me. I spoke w/ Blake Miller and a supervisor named Michael. they said you could pull the call. I had the call start around 2:45 pm today 05/08 It ended about 4pm. Order # ORTRTM827391176
    They wouldn't let me bill it to my Sprint account which is in good standing w/ a credit on it. They made me put the money out first and pay before They would send me the agreement to look over. That seems fishy too?!?! I have 3 days to cxl and get a refund but why not let me read it first in case something is wrong? I then tried to print out the agreement after paying and signing and sprint sent a message that said "We've hit a speed bump" and I couldn't even print the agreement I signed.

  • i went to Sprint Store 0413 Fairview Heights Illinois on Tuesday April 25 at 10:00 am. As I was waiting in the parking lot for the store to open a UPS driver pulls up with a shipment for the Sprint store. The employees open the door he goes and returns with a load he is taking out. He loads the boxes on the truck and pulls away not realizing one of the boxes fell off his cart. He proceeds to drive away running over this box. I jump out of my car and try to get him to come back but with the loud truck he is gone. I grab the broken box and out falls phones everywhere. I proceed to pick these phones up and put them back in the box as good as I could and knock on the door. They answered but werent happy because it wasnt time to open. I proceed to ask for the manager and tell them what had happened. She wasnt friendly at all. I was like man I didnt have to do any of what I just did. Let them lay in the road and get run over and Sprint would be out of so much money. But the good person I am I turned them in. I bet there were at least twenty phones or more in this box. Iphones at that. Then they proceed to tell me they still dont open for 5 minutes. WOW Im locked out again. I wait the five minutes and then go into the store. The girl with intials JP waited on me and was having trouble with my account. As shes trying to fix it shes texting someone on her phone which to me was very rude. Finally after almost two hours I was out the door. I went back to my car and saw another phone that was laying on the ground odviosly from the box I pick it up and proceed back in the store and find the manager. She takes the phone from me and says I wish I could do something for you but I cant. I say when I come back in give me a discount on an otter box. I just broke my screen thats what I was there for and when I pick it up I need an otterbox. She says I cant do that we arent allowed. Maybe KARMA will catch up with you for doing a good thing. REALLY SPRINT Ive been a customer since 2009 I do a good deed and save you tons of money and this is how I get treated KARMA. I dont feel the manager was friendly at all the girl that waited on me was texting the whole time. Im sorry but not good customer service at all 🙁

  • If anyone is planning on Sprint for cell phone service, you need to think again. They say Sprint is as good as Verizon for coverage…….that's a lie. We went to Show Low, AZ and no Sprint anything. No Sprint store and you get a notice on your phone saying roaming. We converted to Verizon and on the same day of transfer I spent 40 minutes trying to get my account number. I finally won. Customer Care also claimed our service would be disconnected that day… another lie. I asked about roaming charges, she never answered the question.They are nasty and unprofessional to deal with, period. Their service is crap once you leave the big cities. After being home for a week, checked the phone and the service was still active. Went to Sprint office here in Tucson and the agent says things contrary to what Customer Care said. The representative did validate that the service was still active They have no problem lying to people regarding their service. The agent at the store in Tucson says roaming charges only apply to international calls.

  • I and extremely upset and dissatisfied with the NEW OUTSOURCED Sprint customer service. After 18 representatives 3 supervisors and 1 play manager, I am exactly where I started off at, frustrated, exhausted and ready to take my business elsewhere. I tried calling cooperate, I emailed Dan@sprint which apparently no longer exist. John Bataligia who doesn't respond to emails, The new executive present Marcello whoever doesn't even accept emails. Sprint sucks now that they have nearly closed down all their corporate call centers who know how to handle an issue and traded good issue resolved customer service for outsourced agents who don't listen, can barely speak to where they can be understood, and cant resolve simple issues. My Samsung g3 stopped working on New Years Eve, they sent me to a service and repair 30 minutes from my home, the phone could not be repaired, and they advised me that I would have to wait 7 days to get a replacement. It was New Years Eve for petes sake, I end up buying a new phone at full retail price and when I called customer service and actually spoke to the first rep who happened to be in the US she righted a wrong by stating she would let me out of the installment payment, send me a return kit for the old paper weight that stopped working and that my eligibility would be reset. Well I did everything I was supposed to do and buy the time I got my bill for March the phone was still being charged to me twice which started a very long and annoying spiral down hill with 17 other reps in the Phillipians. I have been hung up on, lied to, promised call backs none of which every happen. I have had to repeat myself over a hundred times and the agents still don't understand whats going on, they keep saying they see the notes but why they have not honored them I have not dame clue, I have even dealt with reps repeating things that had nothing to do with the reason for my call. I give up if I am already paying a $180 bill for two phones and they want me to continue to pay for a phone I no longer have along with a late fee due to this issue for not paying the portion of the phone that I shouldn't owe! When we were an American based corporate company our customers were treated with world class customer service and a escalation was considered a customer calling back a 2nd time with the same issue not 18 times! My sons going to cry when I cancel his high dollar I phone and not pay for the early termination fee ,but he will get over it because we will be rid or a really poor low life company that over charges their members and really doesn't take care of its customer's.

  • Drew
    I am an Att customer. I wanted to change my 5 lines to sprint. I expected to take some time, but what they have done is totally unacceptable. After going thru credit on the phone I was told to go to a store and verify who I am. After being interrogated for a third time I was given computer generated questions to verify who I am. In my earlier phone conversation with credit, I was told all I need was two forms of id. Anyway, I failed there test with no explanation as to what questions I missed. If I had been turned down for actual credit problems, my problem. Wasted 5 hours for nothing. While I was in line at the store there were 2 people canceling there service. Maybe I am lucky not getting the service. I will see if T-Mobil wants my business.

  • Oh sprint. How horrible you are…
    I have been a customer for almost 15 years, Never even paid a bill late. And this is how you treat a “valuable customer”?
    My husband called them 3 months ago to order a phone and add a line to my plan. They sent the phone to a wrong address. Hours of calls that week between sprint and UPS and we never received the phone and it was sent back to Sprint. Sprint then resent to the right address and we set up the 2nd line in the store after receiving the phone and thought everything was done. NOPE. Imagine my surprise when I got a bill for almost $1000! After hours of calls that weekend, found out that we were being charged for the phone we never received. I was told it would take 48 hours to amend, and my payment due date was extended to allow time for the charge to come off. 3,4,5 days later, still not fixed. Called again. Told again it would take 3 days. Again, not fixed. Called again. Same story. Last weekend, spent 3 hours on sunday afternoon with them between departments. Order dept finally said the warehouse “overlooked” this return. Yeah, sure they did. A case was set up and I was told it would be fixed by today. Well, guess who was on the phone with sprint for another hour this morning? Now I am being told it will be reflected in my next bill in 2 weeks from now. I highly doubt it.
    And the kicker??? They are also charging me late fees!!! HAHAHAHAHA, I would rather pay a lawyer $500 to fight that than to give sprint $47 for late fees because I cant pay my bill due to THEIR error.
    I am also filing a complain with the BBB, and already contacted my local NBC news affiliate in NYC who handled consumer reports. If this isn’t fixed, I’m sure she can fix it and it will be aired to the 8 million folks here in NYC
    Sloppy. Inept. Idiotic. Those are 3 words I use to describe their “customer service”.
    Literally I have logged HOURS with them. Valuable weekend hours I can spend with my daughter instead of with Sprint. Seriously, they should be embarrassed.

  • I was lied to when I signed up for service. I was told my bill would be about 90 dollars a month, plus taxes. When I get my first bill, it is charging me 5 dollars per line, (2), extra because I didn't sign up for auto pay. THEN I am being charged a 7.99 fee for "Spending limit", which will disappear ONLY if I sign up for the auto pay. They claim it's not a double charge, but when the ONLY way to eliminate the fee is to enroll in auto pay, it's an OBVIOUS double charge, and a way to extort money from the consumer. I also am not getting 4G service, I only get 3G, and in some areas, no data service at all. Had I known about the extras, I never would have signed up with Sprint in the first place. When I asked about cancelling the service, (within the 14 day period), I was told I would have to pay a 35 dollar restock fee for each phone, plus service. THEN they claimed that I didn't pay anything down, (almost 100 dollars for sign up), then changed it to 28 dollars paid. Talking to corporate offices is ridiculous, because they refuse to admit that they are stealing from consumers. STILL waiting for ANOTHER representative from corporate to call back.

  • I have been with Sprint for seven years. As a "valued" customer trying to get an extension on my payment arrangement, they hung up on me. Sprint loses my business as soon as I find which carrier is better to go to.

  • Just switched to sprint for the main purpose of saving money they told me I would get one plan that would save me around $80 turned out the store rep had me on a plan that would cost same as my former carrier called and after 2hrs.they finally got me a plan that was cheaper but no way as cheap as promised. Really wondering if this was a good move. Already having signal issues LTE not as good as 4G

  • In tears, I prayed to god today!!! Asking for help in resolving what's been done wrong here. And after reading all comments left above. I realize This is Sprint. I believe all that has been said. Due to I also have been treated so rudely and wrongly. There is no where to make complaints and no one is there to help you. I only wish at this point that the CEO would do his job and take a stand for its customers and re-evaluate its entire staff. Because its really hard to believe any company what so ever would out right steal, lie and put any human being through what this company does. This company is nothing more than dishonest, rude, and bottom line Evil and Greedy. Not for the people what so ever. I've learned a big lesson here. And its sad to say this is actually the way the world is today. And makes me ashamed of the human race. At least the owners and CEO whom you can not get InTouch with… are eating very well along with their family's. But In my opinion are the lowest peoples of this earth besides the devil himself. Enough said.

  • Just curious whom out there is interested in taking these situations to FOX news? I for one will be for sure on there. If any of you would like to join email me at Charlieeeet@gmail.com They also have breached contract with me so this enables me to sue. would love to share your story's as well.

  • I don't quite know where to do to leave a vast compliment for good service above and beyond to GBenga O. at the Sprint Duluth office (882). I wanted to transfer date from an old Iphone4 to a new LG Tribute and needless to say there were some problems doing so. After three tries, we were ready to throw in the towel. But GBenga O. would not and actually got one of the techs to come out, who successfully transferred all my data! He just kept trying until the outcome was a success and did so with a smile and good humor. I'm not sure if this is the place to leave this review, but I really hope so. Thanks.

  • Sprint it by far the worst carrier of all of them….

    Do NOT be fooled by their marketing tactics to get you to switch carriers. In the long run you will pay MORE at Sprint that any other carrier, learn from me and my experience.

    Yes, I was lured in under a bate and switch statement when they promised me $400 (payment of my Version account) to switch over. First off the $400 was payable up to 4-6 months afterwards and no commitment that it would be accepted, this after you signed you life away on the contract. Conveniently our request for $400 reimbursement was lost at Sprint without any contact from Sprint hoping we'd forget about it after the 6 month "processing" window. First, warning signs if a "technology" carrier takes 4-6 months to process a payment. Not sure if still use stone block and chisel within the Sprint finance department, but assume that's about the pace of business there. Second, I had to spend countless hours in the store and on the phone to get this resolved and credited. Thankfully I kept copies of EVERYTHING I sent to Spring otherwise I would not have been reimbursed. Third, they only credited me a fraction of the $400 that this store location said they would.

    Do you like confusing, wordy contracts with sales agents that can't interpret them. Don't just sign on the dotted line. Read the fine print and you'll realize sprint is NOT cheaper, but way more expensive for a much worse network. We spend about $40 less per month now with Verizon than we did with Sprint, get more data, and will own our phones at the end… yes own the phone! With sprint you lease and can purchase the phone at the end for $200 each. We'll with Verizon we own the phone and the cost of the lease is the same. Again, read the fine print, because the store agent specifically told us we OWN the phone at the end of the contract.

    The network…. let's just say don't dare step one foot out side of a city with a population of under 50,000 people. if you POOF, your connection is completely lost. Do you like Pandora in your car, well hopefully you stay well within the boundaries of a city because you will lose your connection all the time. Was in Upper Michigan at NMU and Michigan Tech, hopefully you never have car trouble or get lost, no GPS, no calling, no data, nothing; your phone is a good paper weight here cause nothing will work that needs to be connected to a satellite. Verizon on the other hand, love the vast network that is everywhere I go.

    So I finally closed the account once our contract was expired, we had a part and celebrated that we could finally go back to Verizon. Unfortunately Sprint likes to toy with you months afterwards. First, trying to return the phones. THIS store would not accept the phones back. What! they wanted us to return them through the god awful phone line system they have. OMG this is by far the worst experience I have ever had in my LIFE. Long story short I've had about 15 phone conversations and been to 3 different Sprint stores to return my phone and they would only take them if they sent me a "return kit" through the mail. I waited months for this return kit call Sprint frequently for where the heck it was with nobody knowing. I then get a notice that they are taking this to collections because I haven't paid for the phones I've been trying to return for months.

    This was a WORST customer service experience I've ever had that resulted in too much unnecessary stress in my life. If I can convince just a few of you to avoid this carrier I've done my job.

  • I have never been treated so poorly as I have with Sprint. The customer service is atrocious and I get the same "party line" every time I call, and of course I am on hold for sometimes hours. The same thing happens when I go into a store, I am told that they cannot handle my request at the store and I need to call, then when I call I am transferred to numerous people with no resolution. I needed to cancel my service as the company I work for said they would not pay for my bill unless I switched to Verizon. I called Sprint to cancel and they said once I sent my Phone back they would charge just $49.99. I sent in the phone in perfect working order, and I got charged a few weeks ago $356.92 out of my bank account. I have called numerous times about this and as I am writing this I have been on the phone or on hold for 45 minutes. Now she has told me that I still needed to pay money for each month since my contract was not up until February 2017. I was never told this before. I asked them to go back and check the records and they have refused to do this. Every person I talk to has a different amount I owe, and a different date that they say I called. They also say they have no record of some of my calls. I never would have changed until my contract was up if I would have known that they would charge me more. The email I got today said that if I did not pay they would send me to collection. I am really appalled at the treatment I have received. I have even had customer service reps raise their voice with me and argue with me. really? What ever happened to the edict "The customer is always right?" They say that word of mouth is the best advertising, and I am certain my word off mouth will convince people NEVER to switch to Sprint. Take and example from a great company like Southwest Airlines and real truly practice the art of customer service.

  • Really! Is this what we get for BEING WITH YOU GUYS FOR 15 YEARS. You guys are extremely rude. We have been so nice to you and you guys treat us like this. Your service is horrible and the internet works slower than a snail. It freezes 24/7 and the employees care less. When I told them I would leave them and go to A BETTER service all they said was "Sure ma'am. Go ahead. Do as you wish." HOW UNPROFESSIONAL! VERY DISSAPOINTED WITH THE SERVICE AND PRODUCT! Being a loyal customers get no perks but everything is for the new customer. Previously you guys provided free upgrades every 2 years and now you shows attitude when we ask you for the upgrade as a loyalty reward. Very soon we will be with a BETTER service and leave You!

  • SPRINT IS ROBBING THEIR CUSTOMERS!!!!!

    MUST READ!!!!

    If you have been with Sprint for a long time, you might have a 2 year renewable contract, with free or reduced upgrades every 2 years. Well, those upgrades and the 2 year renewable contract are not offered at any store not even at Sprint. You only get to lease the phone and pay two to three times what you would if you extended your contract 2 years. The only way to get your phone with the 2 year contract is online.

    Do you like deserve paying 2 to 3 times of what you get with your 2 year renewable contract as a loyal Sprint customer? Of course not. This is how SPRINT IS ROBBING THEIR CUSTOMERS with millions of dollars. They over charge their customers.

    Please share.

  • I cannot believe the pitiful customer service you have. I ask them for one thing and they try to do another.
    I was told last week that all three of our phones we’re eligible for upgrade.
    While speaking with the rep. she said” I phone 5s was free, and no increase in my monthly bill.
    I called back today and for another 4 ½ hours with them and the story changed again.
    Guess you do not need customer’s.
    I am very disappointed in in your customer service, they are rude and can not speak very good English.
    We have been with sprint for almost 15 year’s and this type of treatment is uncalled for.

  • I have had Sprint for almost 2 years, I have been informed that I could not return/exchange my phones. Tonight I spent 2 hrs on the phone with "them" (Cystine who lies about taking notes and puts you on hold and forgets about). I'm practically sitting on top of the airway machine yet the phone had to call me back 4 times. It's amazing how I've used minutes when the phones keeps dropping calls; I guess they're charging me for dead space. For almost 2 years now have been trying to get my American Express card, stay on the phone for over 3min, received text same day, and settle account with other carrier. I go to bed at 9pm so i will be hanging up after 2 hours in the next 5 min. I have wasted more of my time in the store and on the phone. They put you on hold for 15 minutes then come back and transfer you to a supervisor, who then in turn transfers you to another dpt and then another supervisor and then DISCONECT! And i have tried it all, Ive been calm, I've been crazy, I've been almost in tears. I cant believe I left Verizon for this. I thought I was going to save money, but for the little bit that I thought I was saving I should have stayed with Verizon. I would never recommend Sprint to anyone. I have never in my life dealt with such a horrible company. Sad part is probably the only people that will read this post is other customers complaining, no one in corporate.

  • My husband and I went to Sprint to try and save money. We asked about service where we live, and were assured that it would not be problem. They even looked up our address, and said we were good. So, we got two new phones, paid what he had to pay upfront, and walked out the door. As soon as we got home, standing in my kitchen, I noticed my phone was roaming, and no service what so ever. My husbands phone would get one bar every now and then. I had to walk a few minutes up the street to actually get any type of service. We finally got a hold of sprint customer service, and told them our problem. They said to take them back the next day to store, and there shouldn't be any problems as we were mislead by the sales rep at the store. So we went back the next day, they made a call, and they told us two boxes would be sent to send our phones back. After a few days, no boxes. So again, I called Cust Svc, and they told us take them back to the store, as it was within 30 days of getting the phones. So back to the store we go. After explaining what we were told, they took them back, which took maybe 10-15 minutes. They couldn't have done that the first time? And when I originally called about not receiving the boxes, they had no record of the sprint store employee calling. Shocker, I know. It's been a month and a half, and still no refund. Every time I call, same thing. We don't show in our system we received the phones back. There is a claim in their system, but that's about it. The store told me they sent the phones back within a day or two of us taking them back. I will keep calling every day, until I know my refund is on the way. All I want is my money back, and the emails to stop from Sprint saying I owe them money for two phones which they have.

  • In July of 2016, Sprint Cancelled my service because I was late with a bill. They then proceeded to send it to Collections. My Credit Score is in the 800s and did not want it to be tarnished by this matter, so I sent the payment in to avoid further action. I received no further communications from Sprint until September 2016, when they sent me a huge bill for $183 and some odd cents. IT SEEMS THEY RESTARTED MY SERVICE AFTER THEY RECEIVED PAYMENT WITHOUT MY KNOWLEDGE! aND NOW THEY EXPECT ME TO PAY THIS EXORBITANT AMOUNT, WHEN I DID NOT USE THE PHONE. I HAVE REPORTED THIS TO THE ATTORNEY GENERAL OF MY STATE.

  • I just 50 minutes on the phone with customer services (40 minutes I was on hold). I have less than 3 months left on my contract and requested to have the 100 termination fee waived. The rep refused to let me speak with a manager and she refused to transfer me to sales so that I can purchase a new IPhone 7 plus. The rep said IF I DO NOT AGREE TO PAY THE 100 WITH HER ON THE PHONE RIGHT NOW SHE IS UNABLE TO HELP AND A WASTE OF BOTH OF OUR TIMES. I now have tried to call sprint again. It's been 20+ minutes and still holding. NO rep to the line yet.

    I am really considering "terminating my business" with SPRINT.

    Mary A.

    CC: Dan Hesse
    Chief Executive Officer, Sprint Nextel Corporation
    Recent Speeches
    Bio Thumbnail

    Joseph J. Euteneuer
    Chief Financial Officer
    Bio Thumbnail

    Paget L. Alves
    Chief Sales Officer
    Bio Thumbnail

    Matt Carter
    President, Sprint Global Wholesale & Emerging Solutions
    Bio Thumbnail

    Keith Cowan
    President, Strategy and Corporate Initiatives
    Bio Thumbnail

    Steve Elfman
    President, Network Operations and Wholesale
    Bio Thumbnail

    Bob Johnson
    Chief Service and Information Technology Officer
    Bio Thumbnail

    Bill Malloy
    Chief Marketing Officer
    Bio Thumbnail

    Sandra J. Price
    Senior Vice President, Human Resources
    Bio Thumbnail

    Bill White
    Senior Vice President, Corporate Communications and Corporate Social Responsibility
    Bio Thumbnail

    Charles Wunsch
    General Counsel, Senior Vice President and Corporate Secretary

  • Follow me to Verizon they're are giving their phones for free with much better customer service!!!
    I've wasted over 20 hours trying to exchange the wrong phones I ordered. A week later I received one return kit and was asked to call back tomorrow so the second return kit can be processed.

    SPRINT My time is as valuable as the money you get from me each month.

    I won't be calling you tomorrow, I'll be calling VERIZON!!!

    Thank for the great example of what customer service shouldn't be like.

  • THIS IS THE WORST CELL COMPANY I HAVE NOT BEEN WITH THEM A MONTH YET AND I ALREADY REGRET SWITCHING I WILL BE CHANGING BACK TO MY OLD COMAPANY. I HAVE HAD ISSUES SONCE DAY ONE. THE CUSTOMER SERVICE SUCKS THEY PUT YOU ON HOLD FOR A LONG PERIOD OF TIME I HAVE GONEW AS LONG AS AN HR AND HOLD AND HAVE GOT NO INFO THAT I REQUESTED. THEY OVER CHARGED ME AND LIED ABOUT WHEN I WILL GET MY REFUND IO HAD TO PAY THE FULL BALANCE ADN I WILL GET CREDIT FOR NEXT MONTH.. I HATE HATE HATE THIS COMPANY. SHAME ON YOU SPRINT

  • BEWARE this is a sorry excuse for a company that takes pride in their customer service. No bill was mailed to my address and I went to pay my bill in June 2016 it was $97.00 and July 2016 it was $107.00 and when I went to pay my bill at SPRINT in August 2016 it JUMPED to $328.10. Your shocked right! Well, imagine how I felt after I paid $200.00 and they still wanted me to pay $128.10. After days of calling SPRINT and trying to get a customer service representative with half a brain to explain why my bill jumped so high …… nothing, then I asked for a supervisor …… I’m put on hold for 10 minutes .…. then they have a nerve to hang up on me. My plan is to fight SPRINT until my last dying breath for the many years of injustice towards me and all of you.

  • I've been a sprint customer for the last 16 years, and I've never experienced what I'm going through at this moment. I ordered a IPhone SE at a Sprint kiosk in the Braintree Mall in Massachusetts, and needless to say an employee at the kiosk stole my phone. I tracked the phone to the actual location and employee and was told that the phone didn't arrive yet. However, UPS tracking showed who signed for the phone, the date, and the time. I then had to spend endless time on the phone with Sprint representatives to have the device removed from my account so that I could order a new phone from a rep online. I was then told that I would have to wait for my eligibility for upgrade to reset because of this whole situation. I will never purchase another phone from a kiosk. The representatives have very little accountability and can't be trusted.

  • I have been with sprint for 14 years and I got a new iPhone 6s plus and it was stolen on 7-28-16, I have paid sprint Insurance on my phone for 14 years and never used it but was told by assurance that it would take up to 8 hrs. to review my affidavit form know at 7:pm on 8-2-16 it will take an additional 24 hours to be reviewed, I will leave Sprint and never refer them to anyone , their service has gone down and how do you pay for a service for 14 years and you pay your insurance and cannot get a phone replaced. I thought they really valued there customers but guess what THEY DON'T….. SO SAD that is why so many business are going down the tube. anyone out there reading this…. so dont use sprint as your provider

  • To Dan Hesse:
    I switched from Verizon to Spirit for wireless internet service in January of 2014 with the promise that you would soon have 4G LTE in my area. It is now 2.5 years and we still don't have 4G. I bought the MyFi for internet service and it is VERY SLOW!. What is interesting is that you have 4G in neighboring Ripley, NY which is less than 10 miles away. I am in zip 16428 which is between Erie Pa and Ripley, NY. Erie is the 4th largest city in Pa and yet you do not have 4G servicing our area. Please live up to your commitments! I want 4G now! My next posting will be on Twitter and Facebook if I don't get any response to my request

  • I have been a customer since 2003 i ran into a money issue and had my payment returned my acct has been locked and nobody can help me with an arrangment i spoke with numerous people nobody can help finally i spoke to a Gabby Uuiros which kept repeating herself that she cant do anything and the hung up on me i have never been treated this way in all these years, I am more than willing to give them my debit card for the amount of 732.50 to be debited next friday but still nobody can help i really need someone to help me reconnect my services they are my lifeline can someone please try to help.. my sprint phone number is 5625875019 and my name is victoria espinoza please have someone contact me . @9096895752 as soon as possible.

  • Bought a new phone…( not refurbished ) from a Sprint store in Dallas. After arriving home and attempting to download the numbers from my old to the new phone I noticed that there was already a phone number and picture stored to the phone. I called the store and was told that there was no way this could happen. I had to take the phone and tablet back to the store and argue with this guy that told me the number and picture had to be mine. RIDICULOUS!!!! I returned them both and I'll never use this store on Greenville Ave or a 3rd party store EVER AGAIN. To much more to the story to share everything…

  • To whom this may concern,

    I don't even know where to begin with my frustration. The level poorness of customer skills your staff has. I had to cancel everything with Sprint due to my monthly payment too high. The coverage is not even that good either. I have been dealing with your customer service for the last two weeks to make sure my phones were getting unlocked. I can't even tell you that your stores need to be more accurate and be mindful of how busy the stores are. Seriously, I have expirience in the retail business and I cannot be more dissapointed with all this! I know I might have thrown couple of f bombs and just so stressed out with every one. I feel like sprint staff is just so rude and not mindful of what they are doing. I drove to the corporate store in San Jose and they had a 30min wait time for me to a find out about my phones. I called the customer service about 4xs! The fourth time I had to tell them I needed a manager or whoever was in charge on Sunday. I was on the line with them for an 1 hour and 25mins!!!!!!! That is insane. I paid almost 1,300 dollars to get rid of your service that's with me keeping the phones!

    "Your CEO, Marcelo Claure when he was named President and CEO of Sprint in 2014, Marcelo Claure moved quickly to inject an entrepreneurial spirit into the wireless carrier and inspire commitment in every employee to deliver an amazing experience for their customers." copied and pasted from your sprintnewsroom.

    Follow your leads example, train your employess right make them leaders. If they don't want to put in hard work then maybe they need to be doing something else.

  • I have no problem letting you know who I am my name is Dee now how about this one I broke my phone and called to let them know I was told until I paid the balance off I could not have another phone or service. I have to have a phone because of my health so I ran to Walmart to get a Boost phone Boost is owned by sprint but they do not service it. Since May with a conformation number from Sprint I have been trying to pay my bill. My Sprint account says it does not exist so I could not pay. Sprint says they can not take care of the problem since I ported my number over to boost. Boost says they can access any Sprint account so it has been a joke. But then when they put it in the hands of a collection agency my account was open to pay the bill. They said call the Sprint Finance Dept. Recording your number is a Boost number I will transfer you. Boost We can not help you if you would see the the transcripts you would laugh. One Rep would not send me the copy of that transcript he was so rude Derrick I believe was his name. If they lose my payment I will get an attorney the mental strain and stress I have gone thru. I would like to really know if Charles Wunsch General Counsel,Senior VP and Corp. Secretary really read this. I always liked Sprint they have the best plans but the company needs to hire people who can help now worrie about selling if you own a company run it or sell it and do not overlap the two and to tell a customer they can not have another phone and service until the one is paid off. Dealers add the old car to the new car and it works. I hope my money goes thru and it gets accounted correctly. OR I will make sure legally it is credited correct.

  • Went to the Sprint office on 16th and Larimer in Denver to get my off from my ex's plan. Asked Victor if he could do it he said yes so I gave my phone to him. What he did was compromise my security. He could not transfer highly sensitive data I needed for court on Tuesday May 10th.

    For reasons I have yet to understand he sold my phone and number to a third partyand they called me and told me they have all my highly sensitive information. My social security number, banking information and medical all the information I needed for mediation.

    Bottom line was they offered me fifty dollars and said oh well nothing else we can do. I am writing to you before going further I am giving you the option of making this right.

    Selling my phone with my information and telling me you can't seem to find it and that I am out of luck is not the answer from a business that compromised my security.

    You can reach me at Jenniferbonsant81@yahoo.co

    Sincerely,

    Jennifer Bonsant

  • I signed up for Sprint in May of 2015. I was told my bill would be cut in half and I would also would be given a free phone with the $80plan which was the galaxy 6. I made it clear that I did not want to enter a contract and with the $80 the phone would be free because I did not want to enter a contract. One week into service I noticed that my phone did not have the capability to receive incoming calls and operate the internet simultaneously. I was told that because of the type of phone I had this was why and sprint is working on new technology to and I should be able to operate it in about 2 months. This new technology never happened. In the interim, I was not receiving adequate service but I tried to stick with it. Soon afterward my phone went out and I ordered a new one with the insurance. I sent the broken phone back and was told I didn't but I was given a tracking number that was never generated by the USPS. I checked. I was then charged over $400 dollars for the phone. Enough was enough so I discontinued my service. I was then charged an additional amount of canceling a phone contract which I was told and assured that I would not be in from the beginning. I spoke with the authorized supplier who admitted that the phone should be free on a customer service call. I was told that I would get a call back. After several emails and calls I still haven't received a call back regarding the unauthorized and erroneous bill charges. It has already been 5mos and sprint is trying to negatively affect my credit.

    I don't want to be charged for a free phone as they stated when I signed up, which includes not cancellation charges, late fees, lost phone charges and or any credit discrepancies

    • put everything in writing — they are trained to lie on the phone and in letters — your only protection is a letter.

  • I am sooo pissed off at Sprint. I purchased a Galaxy S7 and the on line person never said that there was a bogo promotion. I seen the add that one of the sprint stores had ,but now everyone is giving me different dates of the promotion and also saying that its to late for it. I guess they will lose another customer

  • I purchased a Samsung S 4 in April of 2014. I payed my insurance on it and paid all my bills. Sprint has a record of all this. I dropped my phone in October and went to a sprint store to find out how to get it replaced. The sprint employee said he needed to change my dates of service in order to get the phone relaced, which was not explained. He told me to claim the dates of service on my claim which I did. My claim was rejected because he made it look like I only owned the phone for one day. I filed with better business beareau 3 times. all 3 reviews were regected by the same sprint representative. my phone was never replaced and I was not compensted for the insurance that I paid on the phone from April to October. I had to purchase another phone which extended my contract to September this year. believe me I will drop them as soon as I can. Their service is horrible and their rep who reviewed my claim did not believe a woprd I had to say. She was very rude. I think the story is clear cut and shows that sprint really doesn't give any consideration to their customer's needs. I hope that this is read by:
    Dan Hesse
    Chief Executive Officer, Sprint Nextel Corporation
    How do you stay in business when you do not take care of customers? I lost money because of this.
    timvaldez1962@gmail.com

  • I was extremely satisfied with the chat I had. The lady was the best I have every dealt with. Took great care of me and told me to go to sprint store and get a new Ipad. I went today and dealt with 2 rude employees (! was the assistant manager. I was told a new policy went into effect today 1/15/2016 that if I was not on the plan due to new rule they would not talk to me new rule and hippa law. I left the store and got on the phone with Jessie in national sales. Awesome man. Said he talked to his supervisor and he put me on the account as POC 2. I was extremely satisfied with the chat I had. The lady was the best I have every dealt with. Took great care of me and told me to go to sprint store and get a new Ipad. I went today and dealt with 2 rude employees (! was the assistant manager. I was told a new policy went into effect today 1/15/2016 that if I was not on the plan due to new rule they would not talk to me new rule and hippa law. I left the store and got on the phone with Jessie in national sales. Awesome man. Said he talked to his supervisor and he put me on the account as POC2. Now I could go back in and get the ipad and was told if did not give to me to tell them to call their National Sales Rep. They again refused to talk to me. I asked them to call National service rep and they called store manager and he told them not to give one to me. I came home called backed to National sales department again and was told I was not on account I asked her to read the screen where Jessie put in notes. Put me on hold for 10 minutes then some man got on phone never said who he was. Said he could still not help me unless he talked to my wife even though I was authorized in the computer. My wife was on my house phone calling on 30 minute lunch break not an hour. The assistant manager said put her on the line, hard to do when I told him on lunch break so I put him on speaker and her on speaker and they talked. Then he wanted me to come back and work something out for ipad. I told him no as already been there 3 times and was not going to waste anymore time or gas coming there to just hear them say again can't help you.

    You just won the award for best customer service in the industry. I guess this store was not judged or you would not have gotten the reward. Someone should go to this store and teach them how to be great customer service people starting with the manager and assistant manager.

    The Sprint store at 2453 W. Kenosha St. Broken Arrow , OK 74012 918-251-8405

  • Hello I too was a sprint loyal customer for over 18 years. From June Until Now Dec 2015. All I have face with this company was lie after lie misleading statements unwilling to reach out to their long time customer. Payment arrangements was made with myself and numerous sprint Reps as well as Sprint Supervisors. Sprint also went into my Account after I made payment arrangements with a sprint customer service rep. My Payment date was changed along with the payment amount. Sprint did not honor it's contact with me. Refusing to replace my Device that was still under factory warranty. Sprint Customer Service refused my Request as a customer to file my complaint nor did the supervisor forward my complaint to the higher ups. Enough is enough already. I have received numerous complaints from other loyal customer of sprint. About the Poor service that we as sprint customers got from this company. Lies, Lies Lies and more Lies from Sprint, I have all of my calls recorded just for my files. This company can not be trusted. This company as No loyalty to it's long time customers. Sprint Reps failed to note my account per telephone calls. Everyone whom feels the same as myself and many other long time sprint customer feel about this wrong that has been done to us. let's do something about it. Let Sprint hear from all of us in court. Credit was promised to me from sprint that I never received from Sprint $111.00. The credit was for being over chargerd for the data plan. The Reason that I changed my was when I called sprint I was told by a Sprint Customer service rep that I would save money if I switched my old plan to a new one. Well that was a big fat lie, one in many from sprint. Let's do something about this Now. My E-Mail eleslie58@gmail.com

  • On 12/12/15, I placed the order for my cell phones online and while doing the order I had the option to either get the phones by mail or at the store. I chose to pick up from the store and the system made the appointment for me before I was able to pay for the transactions for which I use two different credit cards. I did the appointments for the next day, 12/13/15.

    When I went to pick up the phones, I was told that the transactions did not go through and agent at the store was with costumer care for 30 minutes but I have to go because I had a reception to attend. I asked the manager at the store that if the transactions take a while to be approved why the system allowed customers to pick up the next day appointment. I went home and set up an appointment for Tuesday, 12/15/15.

    Upon showing up to the store on 12/15/15 at 4:00PM, I was told by the agent that the transaction did not go through. I explained that my credit card and bank card was already posted the charges and the money was taken from the accounts and showed them my accounts from my cell phones where the charges reflected. I told the agent that how this situation was going to be resolved and he told me that he will do something to help. Least I know, while in the store I get a message from Sprint stating that they had charge my two credit cards again for the amounts of $288.26 and $230.60. The problem is now worse because your employee applied the two charges to my bill and I end up with a credit on my Sprint account for $246.16 when my bill is not due until 12/26/15. I do not understand why he did that. My only purpose at the store was to pick up the cell phones I had already paid for, I never mentioned wanting to pay for my bill because it was paid up to date. From the store, your agent connected my with customer service. That customer service offered me $5.00 but hang up on me after I stated that I was not looking for any credit and my only concern was that I only wanted the matter to be resolved. At the end I walked out of the store without cell phones and being double charged on my credit cards.

    I walked out of the store very upset and decided to call Sprint at 888-211-4727 at 5:09PM and the nightmare was worse. I was transferred many times and put on hold a billion times. Your Sprint agent (Bob David, ID # 30190, this is the info he gave me; he did sound honest when giving the info) are very discourteous and don’t know how to deal with problems and don’t even allowed me to explain the situation fully before they made any assumptions. Every time someone came to the phone, I was forced to explain the problem over and over until I decided to stop that conversation at 7:30PM because it was not going anywhere. The worse moment was when I requested to speak with the supervisor (Jhonny Barnes, ID # 30342. Not sure if info giving is correct) who was very rude and did not care about my situation and his only suggestion was that I needed to call the two bank accounts to release the hold on the money that was put on the account for the payments I did for the two cell phones. I have not one good thing to say about the Sprint Company. The sales store representatives are rude, the call center customer service employees are rude, and the supervisors are rude. The supervisor told me that he was the maximum authority and he could not transfer or give me information of a manager to discuss the situation with.

    I never expected to be treated like that after having an account with Sprint for 10 years. I feel disrespected and abused by your employees. Anyway as of this moment 9:00pm on 12/15/15 I still don’t have the phones I paid for. The manager stated that I should cancel all the transactions and do it all over again. I tried to express my concerns because I do not want to go through the same situation and I was discouraged by your customer service agent and the supervisor. This employees did not make the most minimum attempt to satisfy me as a customer in any possible way.

  • On 12/12/15, I placed the order for my cell phones online and while doing the order I had the option to either get the phones by mail or at the store. I chose to pick up from the store and the system made the appointment for me before I was able to pay for the transactions for which I use two different credit cards. I did the appointments for the next day, 12/13/15.

    When I went to pick up the phones, I was told that the transactions did not go through and agent at the store was with costumer care for 30 minutes but I have to go because I had a reception to attend. I asked the manager at the store that if the transactions take a while to be approved why the system allowed customers to pick up the next day appointment. I went home and set up an appointment for Tuesday, 12/15/15.

    Upon showing up to the store on 12/15/15 at 4:00PM, I was told by the agent that the transaction did not go through. I explained that my credit card and bank card was already posted the charges and the money was taken from the accounts and showed them my accounts from my cell phones where the charges reflected. I told the agent that how this situation was going to be resolved and he told me that he will do something to help. Least I know, while in the store I get a message from Sprint stating that they had charge my two credit cards again for the amounts of $288.26 and $230.60. The problem is now worse because your employee applied the two charges to my bill and I end up with a credit on my Sprint account for $246.16 when my bill is not due until 12/26/15. I do not understand why he did that. My only purpose at the store was to pick up the cell phones I had already paid for, I never mentioned wanting to pay for my bill because it was paid up to date. From the store, your agent connected my with customer service. That customer service offered me $5.00 but hang up on me after I stated that I was not looking for any credit and my only concern was that I only wanted the matter to be resolved. At the end I walked out of the store without cell phones and being double charged on my credit cards.

    I walked out of the store very upset and decided to call Sprint at 888-211-4727 at 5:09PM and the nightmare was worse. I was transferred many times and put on hold a billion times. Your Sprint agent (Bob David, ID # 30190, this is the info he gave me; he did sound honest when giving the info) are very discourteous and don’t know how to deal with problems and don’t even allowed me to explain the situation fully before they made any assumptions. Every time someone came to the phone, I was forced to explain the problem over and over until I decided to stop that conversation at 7:30PM because it was not going anywhere. The worse moment was when I requested to speak with the supervisor (Jhonny Barnes, ID # 30342. Not sure if info giving is correct) who was very rude and did not care about my situation and his only suggestion was that I needed to call the two bank accounts to release the hold on the money that was put on the account for the payments I did for the two cell phones. I have not one good thing to say about the Sprint Company. The sales store representatives are rude, the call center customer service employees are rude, and the supervisors are rude. The supervisor told me that he was the maximum authority and he could not transfer or give me information of a manager to discuss the situation with.

    I never expected to be treated like that after having an account with Sprint for 10 years. I feel disrespected and abused by your employees. Anyway as of this moment 9:00pm on 12/15/15 I still don’t have the phones I paid for. The manager stated that I should cancel all the transactions and do it all over again. I tried to express my concerns because I do not want to go through the same situation and I was discouraged by your customer service agent and the supervisor. This employees did not make the most minimum attempt to satisfy me as a customer in any possible way.

  • Enough is Enough already i have been with Sprint, now for over 15 years a loyal sprint Customer. This company has gotten worse, misleading us as sprint Customers lies, lies, and more lies. Misleading us as customers changing the $$$ amounts and on promise to pay agreement that i and sprint has agreed to, changing the promise to pay date. Not honoring the agreement with customers and Business Corporate company. Not honoring the Sprint Customer warranty on the sprint devise cell phone. I was turned away twice from the local corporate sale here. With a broken sprint devices. Calling back and forward from. The Sprint Store to Corp office. But all i got was the lied to and misleading information from Sprint. Sprint Rep promised me on September 08, 2015 that my account would be taken care of. But more misleading information. From Sprint Customer service. Over Charged on my Sprint Account and promised a Credit of $ 111.00 that i never received from Sprint.