Sterling Jewelers Corporate Office Headquarters HQ

Sterling Jewelers Corporate Office Headquarters

375 Ghent Road,

Fairlawn, OH 44333-4600

Phone Number: 1-800-877-8169

  • So much for this company honoring lifetime guarantees or replacements policies on their products customers purchase when buying the products. When I purchased a ring from the KAYS store, I always bought a life time replacement/repair contact. I have ALWAYs had all the jewelry inspected every 6 months as instructed in the contract. This year when the pandemic hit, the store where I purchased everything was closed until July, and I went to the stores on 7-17-20 when it re-opened to have ALL my jewelry inspected. Two ring s were sent out for repair, one came back. Repeated request asking where it was was ignored by the repair center. When the manager asked on 9-5-20 where it was, it was sent back to the store unfixed, the store who in turn sent it to another repair center who also refused to repair it ring was too warn to repair. Manager agreed with me…..It is not too worn or all the stones would be gone. Here it is October 30th and the ring is still not repaired. What it amounts to this company takes your money, repair centers misplaces the products and does not want to honor the contracts, and leaves the selling stores in limbo and customers. Consumer fraud? Beware of this companies promises and guarantees. Seems the repair centers only honor what they want to. I will never recommend the repair service contract of this company or the contracts this company sells with purchases again, and no more purchase from this company.

  • You have employees at your conference in Vegas. And they are allergic to fish and peanuts. You would think you would make sure you had plenty of chicken or other food that is not peanuts or fish for them to eat. And snack that don't have peanuts either . When people have to buy good eleswear because they can't eat the food your serving is pretty bad

  • I cannot speak to any issues regarding employment; however, I purchased a Leo Diamond ring from Marks and Morgan in the fall of 2015. It was a stand-alone wedding ring so we opted to have a separate wedding band designed and crafted by their "Master Jeweler." The band was created and up to this point, there were no issues. During the time I've owned and worn the rings, I've been responsible for routine inspections (keeping the warranty valid). During one of those inspections, a loose diamond was discovered on the Leo ring so off to the repair shop it went. On top of the fact that Marks and Morgan attempts to conceal the site of their "Master Jeweler," they had my ring an inordinate amount of time to begin with, which went well past the length of time they promised to have the ring returned. When I forced the issue of wanting to know what the holdup was and where MY ring (operative word is "MY," not "theirs"), I learned that the Master Jeweler lost one of the diamonds! Supposedly they contacted Leo Jewelers and had a replacement diamond, however, no proof of this was provided. For all I know, the replacement diamond was/is one of their own (Marks and Morgan). At any rate, I finally get the ring back. Since then, I opted to have the bands solder the bands together. My Leo ring has a Halo and the accompanying band has a cradle in which the Halo is to rest; the Halo cradled nicely but wouldn't remain cradled unless soldered. When the jeweler soldered the bands, the Leo (Halo) no longer cradles but sits up above the area designed for the Halo. I brought this to the attention of Marks and Morgan who conveyed excuses. Encouraging them to make this "right," I requested an audience with the Master Jeweler in an effort to ensure we agree on what to do and the end result. Once again, the identity and location of the jeweler is withheld and I'm still waiting on an answer. Little do they realize that I actually know the identity and location of the Jeweler but am trying to give them the opportunity to cure. My experience with this Corporate chain has not been positive and I will not purchase another piece of jewelry from them or recommend them to anyone.

  • THEY ARE A HORRIBLE COMPANY TO WORK FOR AND THEY FAVOR THE MEN OVER WOMAN….. I LOVED MY COMPANY TIL STERLING TOOK OVER AND THE QUALITY OF THE JEWELERY WENT DOWN EVERYTHING WAS MASS PRODUCED AND THE SAME CRAP AS THEIR OTHER STORES…… THEY DONT CARE ABOUT THEIR PPL OR THE CUSTOMERS….BECAUSE OF THEM I REFUSE TO WORK RETAIL AGAIN AND I LOVE JEWELERY BUT REFUSE TO DEAL WITH THE SAME BS….ALWAYS GO TO A PRIVATE JEWELER OR A SMALL COMPANY NOT THIS CHEAP CRAP THEY PAN OFF TO PPL AS THE BEST …..ESP NEIL LANE AND THE LEO DIAMOND ….SAME CRAP JUST GREAT MARKETING THATS ALL IT IS.

  • ALL I CAN SAY IS THEY ARE CROOKS, THEY STEAL FROM HARD WORKING PEOPLE!!!

    DO NOT BUY FROM JARED IN WEST HARTFORD!!! WE ARE NOW GOING TO SUE THE STERLING COMPANY,

    IF ANYONE ELSE WANTS TO BAND WITH US??

    OH AND THE DESIGNER OF THE RING IS AWARE AS WELL AND DOESN'T GIVE A CRAP! HE IS NEIL LANE…..

    THEY STOLE 10,000.00 DOLLARS OF OUR HARD EARNED MONEY…..

    PLEASE FEEL FREE TO EMAIL ME VTCRAZY37@AOL.COM SHAYNE

  • I worked security for them for two years and was harassed/discriminated against from the start until they fired me on st.paddys day this year.

  • I ordered an engagement ringamd was promised I would have it in time for my engagement vacation. Ring never came in. Ruined my engagement. It ended up being a month after the promise date. When it finally came in it was missing g stones from the band and it was never sized. The compensation this company offered me for everything was a $50 gift card I could put toward a payment. ARE YOU KIDDING ME?! You ruined one of the most important events in my life and still didn't have it right when it finally came in and $50 is your answer? You guys are unbelievable. I will never recommend you to anyone. It was a weisfield store but the issue is obviously Sterling wide. Feel free to contact me any time at caseycmendenhall@yahoo.com if you would like to discuss this matter.

  • I am sick with grief over the piece-of-junk I bought from them. The necklace is worth nothing and now they want me to get an appraisal for $100., and then they might, give me a refund. You know, what goes around comes around.

  • DO NOT BUY ANYTHING FROM KAY'S JEWELERS!!!! They are horrible and their customer service is worse than the bad jewelery they sell. Get a jeweler who will stand by their work and won't treat you like you are a number. Kays has the worst reputation and the worst jewelery. They do not care about quality jewerly or customer service. STAY AWAY!!!

  • The worst service ever, they give you one price and then call you with enother estimate on having work done, you give them the ok to do the work and they call you with a higher estimate. the manager dont know what he is talking about. Dont deal with sterling. It was pearls just to add lengh to them i just can only hope I got the right ones back cause of mine being a good quality of pearls.

  • I had a terrible experience from Kay's at Sarasota Square Mall. I was referred by a colleague. His wife works there. My husband and I had several jewelry repairs and went in and asked for Stephanie which was incorrect because her name was Cynthia. It just happened that there was a Stephanie that worked there but when I said I wanted Robert's wife, the 2 girls said she would be in in an hour. My husband and I said we would be back which we did and Cynthia was there. I was asked by Cynthia if I was working with Stephanie and I told her what happened that I asked for Stephanie when I meant Cynthia. I came in for Cynthia not Stephanie. What cutthroats Stephanie and the other girl was. They lied and said I had been in and brought a card with Stephanie's name on it which was a total lie. The phone was ringing off the hook while Cynthia was assisting me with my repairs and the 2 girls were doing nothing and would not answer the phone instead they were in the back room with the door closed and when Cynthia asked them to answer the phone, I heard them say "you answer it". How unprofessional. I even had to wait until Cynthia got off the phone with her manager because those girls called her. When Cynthia came back she was in tears. I found out from her husband that those girls (Stephanie and the other girl) had called the manager. My opinion is fire the 2 girls. There are a lot of experienced people looking for jobs.

  • Don't work for Sterling. They are like the mob. They get rid of employees that cant get money from customers that owe and wont or cant pay. Cant fire people because people wont pay and will write u up for no collecting enough

  • I purchased a ring on 12/22/13 in the Marks and Morgan store in Concord, NC. I paid CASH for this ring. It was $85.59 wtih tax. At 4:39 p.m. on 12/26/13 I returned that ring for a refund. I WAS REFUSED A CASH REFUND. I was told that if the store did not have the money in the registers I had to have a check mailed to my from the Corporate Office. I have never experienced the kind of refund policy this store has. I have never been refused a cash refund when I paid cash. I am posting this information on every social media site I can to make sure other people do not shop at this store especially paying cash. The only way I could get my refund was to wait for the check to come from the Corp. Office. I was offered no apology for this. When I tried to call about my refund I was on the phone with the "customer service" rep for over 30 minutes while they located my refund request. I was then told my payment was sent but they had no record of the check number. Terrible policies….I am also contacting the Better Business Bureau to file a complaint.

    • The store does not have cash on hand this is the policy, most people do not pay by cash, they pay by debit or credit cards. There isn't a manager in the world that would not refund this amount if they had it in the store, read return policy. Before Purchasing

    • Same thing happened to me. Unbelievable that a company this size can't refund a cash purchase. They took the cash no problem. Why in the world would we ever think they could not refund?? I have contacted the news channels in my area (Phoenix AZ) to let all consumers beware! I offered other solutions to the no cash on hand issue. Like just credit my Debit card (can't do it) or I will wait for Corporate to send the store the cash (only $500.00) then come back with the return and get the cash (again NO), ok how about get a check from the store instead of wait for Corporate to send me a check. Nope again! Horrible customer service.

    • same thing happen to us purchase A $700. ring told us it was 14k only to find out it was a 10k paid cash They told us that we would have to wait for a check and it would take no less then 4 days did not come went back and demanded are money they lost us in there system and then found us BUT needless to say it took over 3 weeks to get are money

  • kay jeweler in roseburg oregon has lost my ring and gave me a cheaper set not where the quility oe diamond size of my rings.my ring were anniversey gift my emeral cut ring was for my 30th wedding and anniversey.so they dont even have anything close to mine.the ring enhancer we for my 40th so when they were send to the jeweler to have them put togeather. they lost my ring in shipment now they will not make good on there mistake.im so upset and pissed off i cant sleep and eat.

  • We just recently purchased a ring from Jareds Feb. of 2012 in Beavercreek Ohio. We bought an engagment ring that didnt have a wedding band to go with it. He purposed May 25 2012. So we had to have it custom made for us, so we started that process August 18 or so, knowing we wouldnt have it in time for our wedding day which was fine cause that was our fault do to poor planning. The guy in charge of the custom orders assured us that we would have the engagment ring for the wedding though. So we went in for the ring 2 days before our wedding(like the guy told us to do) to pick up my husbands ring and my engagement ring, but my ring was not there we asked about it and he said he didnt have it there and couldnt have it there in time for the wedding. I was very upset with that, but we just lefted and went to Meijers and bought a cheap 50 dollar ring so I at least had something to put on my finger on our wedding day. We went on our honeymoon and they assured us once again it would be done when we got back. So when we got home Friday September 14, 2012 we called and it wasnt in. So we called back again on Monday September 17th and it wasnt in still. It wasnt done until Wednesday September 19th . So we went and picked it up, which every drive there was an hour both ways, we got the ring. Got home and I really started to look at it closer only to noctice they had put 2 deep stratches in my engagement ring and had messed with one of the prongs which looked like crap. The new custom wrap look horrible too, it was dull and super wavey. So the very next day Thursday September 20th, I took it back to the store, another 2 hours. I talked to a guy in there who told me he would have them buff it out. I sat in there for 1 hour wating for my ring which I found out had been done and setting back there for about 20 minutes. Another guy had to actually go back and get it cause the first guy was just standing around talking to other workers there. Well when I got my ring back it looked the same and I told them that, so they told me to come back in when the custom designer guy came back from vacation, which would be the next Tuesday September25th. They told me to take the ring with me. So I did and put it back in the box. I took it that night to show my parents and a diamond fell out when I was passing it to my mother. I looked form the diamond with no luck. So I put back in the box and kept it there until Tuesday. I took it in to talk with the custom designer (another 2 hour drive) who tells me he see nothing wrong with it. So I straight told him I didnt like the way it looked. So he told me they would recast it and them he asked me if there were any changes I would like to do to it. I said yes and told him I would like it if they just rounded off the corners where the wrap met the ring and he told me that wasnt possible. I knew it was possible so, I told him I didnt want they wrap if they couldnt change or fix the ring, but since I signed the contract I had to just have the ring recast. So they told me the new ring would be in in 2 weeks from September 25 2012 and it is now October 14th 2 days shy of being 3 weeks and I still dont have either ring. So for anyone wanting to go to Jareds DONT. And dont even get me started on the warranty issue or my husbands ring. Wrong size and only a one year warranty on custon orders. They did fix my husbands ring and the warranty issue. But as to my ring I can only wait and see. and we have been doing the 6 month inspections. Which the customer designer guy told me I could take it in bewteen the 6 months and have it inspected by my locate jeweler. But when he ordered the new cast he tried for a good 20 minutes to try to find another store for me to pick it up when I told him I wanted to just come back to that store just in case there are problems with it, but he continued to try to find another store.

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