StubHub Corporate Office Headquarters

again worst customer service ever. still has not resolved my issue. will see them in court how much will that cost stubhub? Filed today. let's see how dumb they are over $25.00 when lawyers will cost a pretty penny.

Worst service ever and do not deliver what customer expects. I paid over $8,000 only to be disappointed and lose all my money. The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. They call you stupid and hang up on you. NEVER BUY FROM HERE, NEVER. It is a terrible business and horrible customer service. They have ruined my World Series experience. Try any other company just not this one. I hope you take this message to heart, they will not help you so save your money and time and look somewhere else. No one from the company has offered to fix this issue, they are rude and now that they have my money they won't even listen to me. STAY AWAY!

Absolute WORST COSTUMER SERVICE. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. Once the transaction was canceled by the buyer, I was charged 40% of the sale price. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. When I replied to the email saying I'd like to take advantage of that, they replied with "sorry that was a mistake, that option is no longer available for tonight's show" I replied with "This will be for tomorrow's show, how do I move forward? " They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. As I'm looking for a corporate office number to speak with someone with the authority to make a decision, I find that it only leads me back to the customer care line. This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. Such a shame to ruin a good music experience with this lack of customer care.

Dear Stubhub,
I want you to know that this is the last purchase that I will be making through this company, all thanks to your customer service reps. I have spent the last two hours online with a chat agent, because I couldn’t wait on hold any longer because that’s all your phone agents do ask you to go on hold while they “look into it for you” then you kill your phone battery waiting for some imbecile to get back to you.
Here are some things you could learn
1)Listen to your customers don’t just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.
•Example from real chat
• Me: Are all tickets on your website in US currency?
Agent: Hey Jennifer I’m sorry to hear that, let me see how I can help

2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you don’t listen to their needs.
• Me: This is all of the info I was provided
Agent.: And I believe that was sent to you in the confirmation email of your purchase.
Agent.: Are you still with me?
Me: yes
Agent.: Is there anything else I can help you with?
Me: you haven’t helped me with what I came here for

3)The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial.
• Me: Correct at checkout it was $353.56USD so that is the total American taken out of my bank or what should have happened.
Agent.: That is right
Me: well that isn’t what happened so…

4)Identify and Anticipate Needs Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.
• Agent.: The site is US based and all pay outs are done in US dollars and so if you go to Stubhub.ca it will send you to Stubhub.com as we no longer have a Canadian site
Me: So again, where does it say the total in American then, it is false advertising on your part when you WRITE TOTAL. and don’t tell anyone about any currency charges, change it on everyone’s visa in hopes to make more money without people knowing. That is a scam btw. you guys are a huge corporation and you can’t even get a total right.

5)A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company – word of mouth recommendations from friends and colleagues are very valuable.
and believe you me, I am not a happy satisfied customer.