How To Contact Vans Corporate Office Headquarters HQ
Address:
6550 Katella Ave.
Cypress, CA 90630 USA
Corporate Phone Number: 1-714-889-6100
Customer Support: 1-714-889-6100
Vans Corporate Office Headquarters HQ
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I don't know if you read any of these comments, but you really should.
I bought a pair of shoes online and was sent the wrong size. I took them to the Capitola, CA store for replacement and was subjected to the most unprofessional "customer service" from a young "manager" I have ever experienced. After almost five minutes of arguing, he finally decided to approve my refund, slapped it down in front of me and walked away.
It took all of my will to contain myself. I came so close to breaking his little face in front of his co-workers. I will NEVER buy another pair of Vans because of this.
You people need to revamp your training program and think again before promoting some snot-nosed kid to the role of manager. What a joke!
This company went down the drain in the matter of a few months. I first got hired and worked with amazing managers and coworkers. Felt happy and excited to work but once they left, the managers that were at the store started to act very fake. They gave us no hours, I literally worked once a week for four hours. They would cut my shift and say that we made no money but we made the goal that day. They show favorites and very obviously. They give more hours to the same three people and the rest of the employees do not work. WE NEED TO RESOLVE THIS. Make sure to see reviews on the store you work at before applying heads up.
Vans is the best! I use to get my shoes from the Vandorens when I was a kid living in Orange. The store was attached to their house and the shoes only came in two colors blue and white and they would last forever… Bruce MArtinez
WENT IN TO VANS TO BUY MY LITTLE SISTER A PAIR OF SHOES FOR HER BIRTHDAY AND RECIEVED THE MOST UNACCEPTABLE SERVICE. THE MANAGER CONTINUOSLY HARRASSED US ABOUT SIZING, SO WHEN WE FINALLY CAME TO A DECISION ON WHICH SIZE TO TRY FOR HER, THE MANAGER BECAME PISSY ON US. SO WE WALKED AWAY AND TRIED ANOTHER STORE. WE COULDN'T FIND THOSE SPECIFIC PAIR OF VANS ANYWHERE ELSE, SO I ASKED MY FAMILY WHY NOT GIVE THEM ANOTHER CHANCE. ONCE WE GOT BACK INTO VANS THE MANAGER TOLD OTHER EMPLOYEES NOT TO ASSIST US (BASICALLY REFUSED OUR SERVICE) AND ALSO ATTEMPTED TO BRING IN OTHER CONSUMERS. HOW UNPROFESSIONAL IS THAT??? IF THIS IS REALLY THE CORPORATE WEBSITE, THEN THEY NEED TO DO SOMETHING ABOUT THESE INCOMPETENT MOODY MANAGERS. WHY WOULD YOU TURN YOUR CONSUMERS AWAY IF THEY ARE SUPPORTING YOU?! TRULY, WILL NEVER GO BACK TO THAT STORE AGAIN.