How To Contact VistaPrint Corporate Office Headquarters
Hudsonweg 8
VENLO, 5928 LW Netherlands
Corporate Phone Number: 31-77-8507700
VistaPrint North America
95 Hayden Ave,
Lexington, MA 02421 USA
Corporate Phone Number: 1-781-676-7310
Customer Service Number: 1-866-614-8002
Good morning,
I've been a vistaprint.com customer for several years. I'm and very disappointed with the service lately. I have a website business that I run and every time I call your customer service I have never gotten a direct answer. The most recent issue was that, I received an email advising that my account was closed. I did not get any prior emails advising that my payment was about to be due. They charged advising credit card that was on file, (this card belongs to my husband ,when he asked me about the charge I did advice him that I didn't use his card) therefore he dispute the charge. Instead of your company trying to contact me whether by, snail mail, email or phone they just decided to close my account without any notification. I'm not sure what policies are, but I think that any business that appreciate their customers would have reached out to their loyal customers.
Sincerely dissatisfied customer.
Stacy
Stop spamming my email account. I have forwarded a complaint with Google Mail twice. Unsubscribe me immediately. Next its the FCC complaint center.
I never signed up for this crap…
I have NEVER in my life seen such incompetency!!!! They screw up my domain transfer and now say I have to wait 5 days for it to transfer. Two weeks before Thanksgiving and my most BUSY time…I am losing thousands of dollars and they could careless.. The only one I could get hold of was some guy named Cordel in Jamaica, REALLY!!!! THEN I tried calling both numbers listed for their Headquarters, both disconnected. THEY SUCK 50 FEET UNDER!!!!!!!!!!!!!!!!!!!!!!!!!
OMG I had the exact same experience about them trying to rip me off for tax on shipping. That is enough to make anyone furious. They don't TELL you that they are doing this so most people just pay it and never even know they are being ripped off. This just proves that the company has gotten so greedy and is trying to make a few extra dollars anywhere they can, at the customer's expense! Little things like this can really pull loyal customers away. BIG MISTAKE Vista! In my line of business I must order products from hundreds of different companies from all over the world – from my own state as well as from multiple countries and I have NEVER been charged tax on shipping. SHAME ON YOU VISTA PRINTS! Appalling!
Have used this company for years and they do have great products at a great price but with customer service being located in Jamaica everything has gone so down hill. I was FURIOUS to find that even though Vista Prints has no office in my state they were insisting on charging me sales tax, and not just on the cards I was ordering but also on the SHIPPING costs too. RIDICULOUS! I pulled up a few pages on the internet that proved that is was not right to do that and that there was no code or law that said this was required but the manager I spoke to kept telling me that they were REQUIRED to do that by law and that they were never going to change that policy. Charging state tax on SHIPPING when they aren;t even operating in my state (California)…..come on, how petty and greedy can you be???? Cancelled my order and will never buy from them again! Plus the manager that I was speaking to was short and rude with me!
I agree. Customer service no longer exists here. They hide the tax until after you have agreed to pay. Then customer service pleas innocence. I think complaints should be made to state tax agencies to insure that they are in fact sending this tax to the state. I suspect they will have a hard time doing business in many states after a few complains are lodged.
Wow. I used to be such a huge fan, and a religious customer for more than a decade. But boy has this company gone downhill….
Why has your company decided to stop supporting military/government members and their families overseas? You do realize that the APO boxes are our 'physical address' and the only way of getting mail yes? In order for any of us to give you a physical address, we either have to give you a foreign address which will cost a ridiculous amount…OR a family member's address (if they have any family to reach out to) who will in turn have to send it to the member which doubles the cost of shipping to the member. In either case the military/govt members/families will be out of a lot more money.
My question is how did you get a hold of the cooperate office
that's what I'd like to know!
I was charged twice and when I called them about it I was told and I quote: "we will refund you for your purchase and the other charge is a pending charge and will fall off" ok fine but after a week it didnt i went through my account I contacted them again and they told me it should not have gone through that they show it as a pending charge and asked me to fax over documentation, I did TWICE and I was told that it was a pending charge and the bank should have reversed it, even after I showed them documentation that it was NOT A PENDING TRANSACTION!!! I spoke with Orrett a "manager" who belittled me, yelled at me and then hung up on me when I tried to explain. I WILL NEVER ORDER FROM THEM AGAIN AND BELIEVE YOU ME I WILL GET MY MONEY BACK!!!
I am not one of those people who tries to get refunds by any means thats just not me but when I'm told that I am being refunded for my purchase and the other charge will "drop off" that is what I expect to happen and to be treated so poorly by them I'm angry and outraged and I will get my money back!
called because I found a flaw on your website long story cut in half
Im a long time customer that spent 5 hours on the phone and instead of someone at vistaprint.com listing to me I got hung up on , I was told I was crazy ,, I was ignored and then my order never got placed and i was insulted by a manager not supervisor a mgr…so my order isnt placed and I guess I go somewhere else for trying to do something I would hope someone would do for me if my website was found to be that way……..thanks vistaprint for the well you get my point no one cares havent heard from anyone…….