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Volkswagen Corporate Office Headquarters

How to Contact Volkswagen USA Corporate Office Headquarters HQ

Volkswagen Group of America

VW Corporate Office Address

2200 Ferdinand Porsche Dr.

Herndon, VA 20171

Corporate Phone Number: 1-248-754-5000

Customer Care Phone Number: 1-800-822-8987

Volkswagen Group of America is the corporate arm of the Volkswagen company in the United States. It is responsible for all Volkswagen operations in the country, including sales and marketing, manufacturing, and research and development.

The company has its headquarters in Herndon, Virginia, and operates a number of facilities around the country. Volkswagen Group of America is also responsible for customer service inquiries and complaints.

Volkswagen is a German car company with a variety of models in its lineup. Vehicles include small hatchbacks and sedans like the VW Golf and Arteon, as well as SUVs such as the Tiguan and Atlas. Competing auto companies include Honda, Buick, Toyota, Ford, Chevrolet, and Mazda.

FAQ

How do I complain to VW USA?

The easiest way to complain to VW USA is to call them at 1-800-822-8987. Ask to speak to a manager and then you can voice your complaint. Also, you may leave your complaint in the comment section below. This page gets hundreds of views and it is helpful for many customers. Your voice will be heard online and the company may change their policies once they understand many have the same issues.

Is Volkswagen VW associated with this website?

CorporateOfficeHeadquarters.com is not associated with Volkswagen and VW. This Website is for informational and review purposes only.

 
  • April 15, 2021

    A few years ago, I bought a used 2016 Jetta from Volkswagen Santa Monica. They were rude so I took my car yesterday for service to Volkswagen Downtown. From the dealer, my car lost power as soon as I got off the freeway. It was terrifying but I kept my calm.

    Today, my nerves got the best of me. My ulcers are acting up. I am nervous. I never want to drive the car anymore.
    Intrinsincally, a car is made up of so many parts like human body. A car's power can not be taken away so easily so is a human life. It takes a lot to pull the plug.
    Currently, I am not able to write up my entire story as much as I do because I am overwhelmed of this phonomenon.
    I have car payments and a car I can not drive. My brain can not wrap around as to how this happened. Give me a few days to put together my side of the story.

    pretty shook up,
    brenda

     
  • I am writing about the 2018 Tiguan Dark Moss Green I bought last August. The car is so delicate when the paint is touched it scratches and there is a strong white base coat. It was assembled in Mexico and shipped to the US. My question is how many coats of paint are applied and is there a clear coat applied, because it seems like one layer of paint and no protection

     
  • I want to let everyone know what kind of dealership VW has. I purchased a used vehicle from the Bommarito VW of Hazelwood. It has been over 30 days, my temp tags are expired, so I will have penalties to pay if I ever get a title. They have not produced a title. Car has been in the shop twice now and they were no help, I had to find my own dealership to arrange for repairs. So now I am out of pocket for repairs, have penalties to pay, a Car payment for a car that I do not even legally own. i went to a dealership to avoid these issues. This dealership has now soured the name for me. I will not do business with them again and I will let everyone know what kind of dealership they are. VW needs to think about who they allow to represent them as this reflects on them also since they are flying their name.

     
  • Who the hell decided NOT to make the 2019 Touareg available in the US or North America?? I love the VW brand and was looking forward to the new version. I wanted an alternative to the high price of the BMW and Mercedes' and a better looking interior than the pedestrian Audi SUV and the too-grown-up status of the Volvo XC90…now I have no options? The Atlas is too big and clunky looking with not much band for your buck compared to the Touareg. Can somebody fix this please?? signed Pissed off in Chesterfield NJ… my email is roadlife66@hotmail.com

     
  • purchased 2014 Jetta ever since made purchase cannot program Bluetooth except phone no GPS or anything else also passenger in front can open door before car is in park and engine is turned off is this how it is suppose to be also cannot get any response regarding air bags recall or mileage discrepancy in regards to per mile gal of gas info if can respond e-mail address is mepeace_pjc@hotmail.com

     
  • This is a bunch of bull crap!!! My transmission is going out & they want $3500 to fix it….im an old woman on disability how am I going to pay for that???? RECALL PLEASE!

     
  • Owning a 2014 Passat I went in to buy a GTI. While negotiating the VW sales representative told me that my Passat had the Takata airbag problem and was worth well below book because they couldn't resell and would have to turn over to auction. He went on to say that there was no fix for the problem (this discussion occurred in May of 2017). Needless to say I contacted the dealership that sold me the Passat and told them this and they justifiably laughed and in formed me that a fix had been in place since early 2016. Back to the VW rep and he said well even though there was a fix the stigma of the Takata airbag problem remained and those (my) car was therefore still worth well below book. This happened at Ventura VW

     
  • I turned my vehicle in 18 days ago and still have not been paid. When you call the claims processing center, you get low level cement heads that only know their canned speech to the customer. I am fed up, I will NEVER by another volkswagen. The customer service for this diesel buyback is a nightmare and is set up to stone wall and not pay. They seem to think they can get away with anything. I am about 1 day away from charging the dealership with theft. My advice to anyone involved in the "dieselgate", have them cut a paper check instead of opting for the electronic deposit.You may never see your money.

     
  • I am appalled at the total fiasco of Dieselgate. Every division of VW from the Dealerships upon announcement of the buyback, to VW Credit, the 800# for Claims, Scheduling, Documents questions, etc., all have absolutely no information to share with Diesel owners. This whole buyback program is a front. VW is trying to stretch out the buyback process as long as they can so they do not have to pay the money out. I am infuriated not only in the fact that I bought a vehicle from a company that defrauded the US Government and US Consumers but also that they are so corrupt that they cannot give any information on the buyback program to fix their error. I have experienced defunct fax numbers (Memory Failed on 8 attempts), called at least 30 times to clarify the mileage, timelines, appts., etc. No information. And unfortunately I am having to pay two car payments and insurance on two vehicles because this corrupt company, that had a brand that I admired since the 60's, cannot tell me when I will get through all of their red-tape to get my money back. They can't even coordinate enough with their credit division to cease the car payments. Enough! I have endured enough financial hardship and frustration from this company that I will be blasting this out on social media and will be reaching out to the local news/major news organizations. I know of several people that are also in this same situation with their buybacks. Therefore the story must be told.

     
  • I own a 2014 Pass at TSI SE. Bought it brand new. I can't began to tell you the games the dealership plays with me. The lies, the no return phone calls. Initially I chose a car that had just come in on the truck with many others. Talked about it did paperwork, came to a price agreement that night. Next day I get a call saying that the car I chose was a courtesy car/ demo. I looked at over 15 cars before selecting the one I wanted and sells person checked it out and everything was settled. Now somehow over night the next morning I guess that particular car was too good for me, saying I couldn't purchase that one. I argued but to no avail. I should've went to another dealership then because that was a bad sign. Instead I opt for another passat. After all paperwork was signed I get a call 2hrs later saying to come back in to resign more paperwork offering me the paint protection and interior plan as an incentive so I questioned why not just let me bring it in and just get it sprayed,but it had to be reflected in the paperwork, is what I was told. Tried changing the price and I wouldn't go for it. A month later I get another call saying I didn't get all the incentives I should've gotten and I had to sign more paperwork supposedly with a better interest rate. Not having time to review the figures, I just looked at the interest rate and the bottom line, not realizing that my payments had been stretched out over 6yrs. Initially I requested 4yrs. That's my fault, but I was deceived. In 2015 I get a letter in the mail saying my RECENT request for the loan approval at the VOLKSWAGEN dealership was denied. Baffled by this, I called the office in Atlanta, GA and was told that a credit request was made a few days prior to receiving their letter showing that I went in to purchase another vehicle. I was floored. I informed the lady that I just purchased a car at that particular dealership a yr ago and had not been there to purchase another one. Took letter to dealership along with a copy of my credit report showing that something fishy is going on at the dealership and the man I spoke with gave him copies to look into it. Called 3times afterwards and none of my calls were returned so I went back out there and was told that it would take time but they'd have it removed from my credit report. It's 2016 and the problem was NOT solved and the HARD INQUIRY STILL resides on my credit report. As you know, HARD Inquiries stay on your report for 2yrs. So when a credit check is being done ask if it's a soft or hard inquiry. Now my car engine sometimes skips when the a.c. is on. It doesn't do it often but I'm concerned it's doing it. Called in 3 weeks ago and because I'm at 38,000 miles was told that my warranty doesn't cover that issue. I'm thinking this should fall under the powertrain warranty. I've since then called to get extended warranty info and left 2 messages for a return call and here it is 2 weeks later and no phone call. I'm thinking about trading my car. I really like it but customer service is TERRIBLE. I know for a FACT that I will NEVER deal with a VOLKSWAGEN dealership again. Too much stress.

     
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