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Whataburger Corporate Office Headquarters

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Whataburger Corporate Office Headquarters

Address:

300 Concord Plaza Drive

San Antonio, Texas  78216

Corporate Phone Number: 1-210-476-6000

 

20 replies on “Whataburger Corporate Office Headquarters”

I am a long time What A Burger customer and supporter. At 78 I still remember my 1st time at the Grand Prairie, Tx store. That was pre sides (only Chips) now I get to enjoy all things What A Burger. I was told last week that you are dropping the Jalapeno Cheddar Biscuit. I understand the need to change the menu from time to time. I will not be leaving your business or anything like that but will encourage you to plane on bring them back on a limited time basis.
One of your loyal fans and customer

How do you forget to put the pancakes in a pancake platter meal? I-17 & Bethany Home rd. Phoenix AZ – 04/02/2022 AT 04:00.

Thank you for bringing back the pico di guillo burger. It would be great if it could be on the All Time Favorites menu.

I like to stop at Whataburger on my way home from my grandson’s ball games. I always go to the one on North Monroe Street in Tallahassee. NO MORE!! I am never going again. You lost a good customer. I have noticed that the drive through lines were taking longer than usual and thought it was staff shortage but then got to the window and lots of people(staff) in there standing and wandering around. It used to take 10 minutes and then 20 minutes but yesterday topped it off. I ordered and had apx 4 people in front of me. 32 minutes later I finally get to the window (because once you’re in line you cannot get out at that location) I was told that the system went down and they had no clue what I ordered. They then said they would have to write it down on a piece of paper and I had to repeat myself 3 times for them to get it right. Then someone had to manually calculate it and I told them I knew the amount and handed them more than I owed and said keep the change, just please get my food and let me leave. 43 minutes after my initial order I left with a cold hamburger. Now why, if the system went down couldn’t have someone come out and gotten our orders and gotten the food ready? A storm somewhere in Tally made the system go out but by the time I ordered it was only sprinkling and the system was still working. That is 43 wasted minutes and about an 1/8th of a tank of gas. Disgusted!!!!!! There were a lot of staff inside so that is no excuse and I saw the manager inside as well. Linda Summers – email bluejeanlassie@bellsouth.net

I realize I'm probably spinning my wheels here as I've complained to Corp' before on this issue & never received a response nor noticed a difference since. I see multiple complaints about slow service & bad customer service dating back well over five years ago. Issues that are, as of yet, still unresolved. Whataburger may have been the choice of Texans at one time, but I seriously doubt that it is anymore. I've researched what is the average drive-thru time per vehicle for fast food places. That average is two minutes per vehicle. Chick-Fil-A is faster than that, whereas Whataburger is, the majority of the time, well over twice that time. The fastest I've ever gotten through the drive-thru line is four minutes per vehicle. This is why I don't go at busy breakfast/lunch/dinner times. I can't afford to wait 20-30 minutes for my food. After complaining a couple of times years ago, I thought I'd try again today as it was 2:15p.m., well after normal lunch, school's out, & 3p.m. work-shift isn't off yet. There were only two vehicles in line; one at the window & one behind them. I ordered at the speaker & pulled up in line at 2:17p.m. Imagine my surprise when the vehicle at the window didn't get their food until 2:27p.m.! I don't know how long they were in line before I pulled up, but to take 10 minutes+ to get one vehicle through is a ridiculously long amount of time. When I pulled away from the window it was 2:34p.m. – 17 minutes after completing my order! My favorite movie line is from Remember the Titans where a football player tells his team captain, "Attitude reflects leadership." In other words, if the leaders have a bad attitude, then the employees feel like that's acceptable. I would start at the top of this food chain to see why the people under them are doing such a crummy job & nothing is being done about it. You should seriously hire ex-employees of Chick-Fil-A to show y'all how to operate a successful drive-thru service. Don't give me that crap about how y'all cook everything fresh as it's ordered & that's why it takes so long. Other fast food businesses have succeeded in getting vehicles through the line in less than four minutes per vehicle while providing fresh, hot meals. Today, for instance, there were only two vehicles in front of me. After I placed my order, that's only three orders they're dealing with. Nobody pulled in behind me for almost 10 minutes. The meat patties are so thin they don't take but a minute or two to cook. Fries don't take more than a few minutes. Why did it take 17 minutes for me to get my food? If the person at the window placed an unusually large order that you knew was going to take 10+ minutes to complete, you should have asked them to pull forward & wait, so y'all can continue to service the other vehicles. Whataburger is not the best burger & fries in town & I will drive farther to go elsewhere & still get home in less time than if i were to go to the WhatABurger close to my home. Any excuse you might come up with won't hold water because this has happened EVERY time I go. There are not extenuating circumstances every day all day. That's what's called incompetence, poor work ethic & bad management. I won't hold my breath waiting for someone to respond as that's another area at which y'all suck.
Cindy

I JUST GO THROUGH SITTING 30MINUTES INLINE AT THE SYCAMORE ROAD WHATABURGER BECAUSE THEIR LOBBY IS CLOSED. AFTER GETTING BACK FROM LUCH LATE WHER I HAD TO DEAL WITH MY BOSS. FINALLY SIT DOWN TO EAT ONLY TIND MY FOOD WAS NOT PREPARED CORRECTLY. AND AFTER TAKING A BIT THE MEAT TATSED FUNNY. LIKE CLEANING MATERIAL OR SOMETHING. I KNOW THE LADY WORKING THE DRIVE THROUGH PROCESSED MY ORDER CORRECTLY AND THE LADY DELIVERED MY FOOD REPEATED BACK CORRECTLY. IT WAS THE MANAGER AND THE PEOPLE PREPARING THE FOOD. I BET THATS WHY THE LOBBY IS STILL CLOSED THEY CAN'T PEOPLES FOOD RIGHT AND I PAID ALMOST 13.00 DOLLARS FOR THIS EXPERIANCE.THEY SUCK AND I WON'T BE BACK. THEY ARE NOT FAST ENOUGH NOR ARE THEY GOOD ENOUGH TO HAVE LOBBY CLOSED.

Hi my name is Joann Muniz, I would like to request a letter from corporate just stating that my granddaughter Sydney Amber Gonzales is no longer employed by
WHATABURGER. My grand daughter was working at the 410-Ingram location and had for a transfer to the location on babcock & Prue Rd in San Antonio but was given the run around and never got the transfer that she had requested, Sydney waited over 1 month and decided to apply somewhere else since she needed a job. The supervisor at the 410 & Ingram location seem to not want to help with the letter. If you could please email & mail my grand daughter a letter just saying the
Sydney Amber Gonzales is no longer employed by Whataburger that would be greatly appreciated.

417/5000
This is an issue that is within everyone's problem, but at the same time its staff take it into account. because it can be wrapped in a subject but the main one is the trade. of the institutions that are violated the rights of this nation. within the state of Texas like other states. Take into account this comantrio and that they are within a crime. and the (headquaters) of each one of this institution

I ate at the whataburger on Beltline road in Desoto Texas and the following day my debit card is being used there and i was in another city. The manager said she would review the tapes and get back with me she never called me so i called them and now they want talk to me and hang up so i have file a FTC complaint and a police report with the Desoto Police department!!!

It's been two weeks since I wrote a review of the Whataburger Restaurant located at Hwy 67 and E. Danieldale Rd. in Duncanville, Texas. I still have my receipt and provided all information in my review and subsequent email to the restaurant itself: order #514941, entering code #0604-170866-514941, validation #97311. It was after 5pm that day when my wife visited the drive thru and placed our order. Since we had been watching the Texas Ranger game we had seen an ad for the sweet and spicy bacon barbeque burder with caramelized onions, bacon, and sauce. The ad looked great so I wanted that and she got her usual order, a #2. After getting home, my order was disappointing since it looked nothing like what was advertized on television, in fact, looking more like a flat tire. There were a couple of strips of bacon on it but no caramelizwed onions unless they had been caramelized and vaporized at the same time. I didn't like what I saw but it was rainign heavily so we finished the burders and I let Whataburger know about it (whataburgerfsurvey). I also posted on the local restaurant's Facebook page – no response from the manager or from anyone for that matter. As indicated on the review we usually eat at whataburger at least 4 times per month…..that was then so if I don';t hear from the manager or from some customer survey representative then we won';t be eating at Whataburger anymore. No personal information will be given here but all of my information has been given to Whataburger.

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